In the past, I had the pleasure of trying Mixie Noodles via Door Dash, and I was blown away with how delicious their food was. I also left a stellar review on on Door Dash. However, I am very disappointed with the service that I received yesterday when I decided to place a to go order.
When I entered the restaurant, no one greeted me although all three staff members saw me enter the establishment as I was the only person there. I only wanted some chicken broth; it's very decadent I might add, so I decided to purchase two of them since I wanted a large size. The total was $8, I paid with my debit card, and I waited for my order so I can return back to work during my lunch hour.
While I was waiting for my order, I watched the cook playing with the utensil with his fingers, as if it was a Emory board to file your nails, that was being used to prepare my broth. I informed the person who placed my order what I observed, and the cooked looked at me like he knew he was busted. I requested a refund for unsanitary reasons of course, and the manager shook his head as if I was making a big deal out of nothing.
I gave him my card that I used to place the refund, and once completed, I requested a copy of my receipt. He seemed as if he was appalled that I asked for my receipt, and gave a smirk. Low and behold, I had to use my card three times before the manager was able to produce my receipt. Oh there's more. I asked him why do I have to keep using my card to get a refund. After the fourth try, he was able to print out a piece of paper, and cut off a thin strip of the receipt that said "refund $4". Had I not asked for a receipt, I wouldn't of known they didn't refund my $8. This explained why he gave me a weird look when I requested one.
The manager had the audacity to say that something is wrong with my card, and he sarcastically stated that it's only for $8.
At this point, my patience was dwindling, and for him to have the mitigated gall to say that's it's only $8 was mind blowing. I told him yes, it's only $8, but it's my $8 that I work hard for, and please don't patronize me. I told him how I had tried their food before via Door Dash, and that I left a review bragging on how good and fresh their food was. I told him that I decided to come in and support their business, but due to me witnessing the staff member using his fingers to play with the cooking utensils (in front of the customer), and request a refund, which I only received half of, gets insulted because it's only a "measly $8", left me feeling discombobulated and baffled.
Please note that at least 5 minutes had gone by, and I still haven't received my refund. I had to use my card a total of 5 times, and I told him that I was on my lunch break, and all I want is my refund of ONLY $4. The manager stated that something was wrong with my card, but I told him my card worked perfectly fine to pay for it, and here's the receipt to prove it. At this point, I was over it, and told him to just give me my refund, and he would never see me again. I asked for corporate number, but he wouldn't give it to me, so I told him to call the police because I was done speaking with him.
As he is trying to figure out how to work the register/POS machine (clearly this was the problem), another staff member walked up to the manager and pulled his wallet out, and asked if he could just give her the $4, but the manager would not allow him to. I said wow! The manager proceeded to yell and I asked him why are you yelling at me because I have not raised my voice once. I personally thanked the gentleman for his professionalism for trying to resolve and de-escalate the situation. I told him that he should be the manager, get a raise, and/or a promotion.
This seemed to trigger the "manager" because he became pompous by stating I'm the manager, I'm a boss! True story, lol. I told him that he should really consider taking a refresher course in training; specifically customer service, get demoted, and/or take notes from his staff member. Instead of him taking accountability and being humble, and not allowing your his staff member to try and resolve the issue, he'd rather argue with a customer. Wow! After all this time, still no refund. By this point, it's comical, and I know it was only $8, now $4, but it's the principle of the matter. First, it's my money, and I don't care if was just $1. Secondly, I am the customer who was supporting their business, but I guess his ego was bruised because his staff member displayed unsanitary behavior in front of the customer.
I guess my words finally registered with him because after 20 wasted minutes of my life that I will not get back, lunch break ruined; he allowed the nice young man to give me the $4 cash. Geesh! I personally thanked the nice man, may God bless him and his family, and that he would go far in his career because of his great managerial and customer service skills. I went to Pho District instead and they were much nicer! :) read more