I recommend that you do your taxes elsewhere. They do not respond or meet the tax deadline. Beware…read moreof this place.

My boyfriend wanted me to find this place again, since the formerly known as "Tax Station" had…read moremoved to a new location. We had such a good experience with Lily the first time, we wanted to come back to her. I went in Jan. to inquire about an appointment with Lily to file our taxes, but was told she wasn't there that night and they tried to get me to file my taxes on the spot since I was there; luckily I insisted to schedule an appointment and do things properly, while being prepared thoroughly..... just to find out later on that Lily no long works there, when my boyfriend called prior to the appointment (because they seemed odd when I was there, and vague when I asked about Lily) Anyhow.... after being deceived ...I thought I'd try them anyways due to the overwhelming good reviews on yelp.. but the same lady with a stern face and glasses attended me 2-29-2016, was less than friendly; felt like a session with a stern catholic school nun .... not pleasant. Before I even sat down, I told her I wanted a quote on how much my tax refund would be filing with them...since H&R Block and another flushing CPA (Ruth Wu - Sr.Accountant of Liberty Accounting & Tax Services) provided me with their quote. All she was willing to tell me was that it's $50 to file, take it or leave it.... but they won't offer an estimation to let people shop around. So why have me sit down, and then look at all my documents??? I get more friendly faces attempting to file my taxes online with turbotax right now... they got cute pictures too and very user friendly platform... not to mention, cost less too. In short.... you're a paid service.... so how about learning some customer service skills ?? a smile? nicer phrasing when speaking to people? Ask Lily to give you some tips if you guys still keep in touch. She was so friendly about 2 years ago, we still look for her... Change how your customers are treated before you lose all your clients to online platforms. What a disappointment today. I was such an advocate of this place when they first opened too...tsk tsk

Even in the midst of an incredibly busy tax season, Frank went out of his way to support me with a…read morepending issue that has created more ambivalence than certainty. Unlike some in the industry, Frank did not resort to fearmongering and was practical as well as extremely compassionate in defining what the course of action or inaction would be. It goes without saying that I feel the world is a better place with ethical professionals like this. I also read in reviews that he is well versed in international as well as local policies and this fact makes him invaluable as Queens and New York City at large is replete with individuals who have sentimental as well as legal ties to other nations. Outstanding !

I was a client of JET Tax Service (Frank Lin) for about eight years and referred multiple clients…read moreduring that time, but my experience deteriorated significantly toward the end. Pricing increased substantially over the years, while service quality declined. Response times became slow, and I often had to follow up multiple times to get basic questions answered. One of the biggest concerns was how dissolution was handled. I was charged to dissolve my entity, only to later be told that additional tax filings were required for prior years, something that should have been identified upfront. This felt like avoidable and unnecessary extra billing. I also received questionable guidance on California tax obligations. I was told I owed the $800 minimum franchise tax despite not conducting business in California and being under the 15-day threshold, which suggests a lack of familiarity with specific CA rules. Additionally, the firm charges $200 for Beneficial Ownership Information (BOI) reporting, a form that is straightforward and takes only a few minutes to complete independently. This felt excessive for the level of effort required. Finally, I was advised to file tax returns for years with no income instead of properly modifying a final return, which again increased costs unnecessarily. Overall, I cannot recommend this service based on my experience. Clients should be cautious about pricing transparency, tax guidance accuracy, and whether the services provided are truly necessary.

I been coming for so many years Love this place…read more Quick and professional and friendly 100% recommendations

I worked with Kelly for two years and there's been a lot of back and forth about my last year…read moretaxes. Every time I've called trying to sort it out with Kelly, they say she's unavailable or busy and will call back. After waiting, I didn't get the call back and it's been very frustrating. I now owe money instead of receiving the amount Kelly's team said I'd receive as a refund. I now have to pay interest because her team told me to wait.

I had some issues with my previous accountant. So I decided to come here for a try this year to…read morefile my taxes. So far I am very happy with the services at Citi Tax. My experience here was excellent. Eric was so professional and he also provided financial advice and explained in details of all the questions I had. I won't be seeking for another accountant anymore. I would definitely recommend this place to everyone I know that needs solid accounting services.

From the owner: Incorporation Service(same day), Individual Tax, Business Tax(Partnership/Corporation/LLC),…read moreBookkeeping Services, Business Setup Consultation, ITIN Application, License/permit application, Freelancer and Rental Property Owner are welcome! Call 718-888-8868 to see how we can help your business and your taxes.

Have been going to Sisley and Christine for the last few years, they are both amazing!! Very…read moreattentive, detailed and explains our returns to us in great detail. I would totally recommend them!

Very attentive accountant, Sisley gave me a detailed review on my tax returns. We really…read moreappreciated her efforts. And we will bring more friends here next year.

If you are looking for an accountant that is professional and accurate, stay away from this firm!!…read moreLloyd Hu has worked with us for so many years and we have trusted him over these years. But we have recently discovered that he has been hiding facts from us that must be disclosed. Never have I met such a rude, unprofessional, and untrustworthy CPA in my entire life. When we call him up for information we desperately need, he treats us with utter disrespect and flicks us off like he has better things to do. Talking back to your clients in such foul language and hanging up on you is not an experience you want to deal with so stay away from him! Horrible accountant and person in general. Disgraceful!

My experience with Lloyd was unprofessional, to say the least…read more I met with Lloyd initially and gave him all the information he required - months in advance of the corporate tax filing deadlines. Every time he asked me for additional information, I always supplied it. Months went by without a word. 1 month before the corporate tax filing deadline, I received an email with the amount of tax due for NY State and Federal. He stated that he had completed my return (which was not true) and that everything was ready to file. I didn't hear from him again and assumed that things were ok. Wrong assumption. Being concerned that I hadn't received any communication, I called Lloyd. He told me that he was still working on my return and that he would have it done in a couple of days. A couple of days go by. Still no return. I call again and he tells me the same thing. This scenario plays out, over and over, for 2 weeks. I ask him to file an extension for me and he agrees. Every time I called Lloyd to discuss the status of the return, he would tell me that he was still working on it and that my return was especially difficult. Instead of taking the time to sit down with me and understand the situation, he avoided me and blamed me for his irresponsible behavior. I just called the IRS to find out if my corporate taxes have been filed. They informed me that they have not been filed (2 months late now). Lloyd never even filed for an extension. My corporation is now responsible for $400 in penalties. My wife and I also had to file for an extension on my personal taxes because of this debacle. This guy should not be practicing. period.

I have received a number of unsolicited calls from individuals with accents not native to the US,…read moreasking me if I need capital for my business. I've asked to be removed from their marketing list. Today someone puportedly from Today Capital, based in Long Island, he said, refused to do so. spam calls are not helpful, and since I get similar calls and emails several times a day. all unsolicited, I will not do business with this company under any circumstances.

Telemarketers. They call often, every time I ask to be put on their do not call list but the calls…read morecontinue.

No call back even followed up twice with the office. Wasted one week of our time and had to search…read morefor another attorney for our case in a rush. Disappointed and definitely not recommended.

Talk about unacceptable accounting practice, what's the term of reference that's resonate for an…read moreaccountant? Accountability. And, this is exactly what this accountant and his firm lacks (tone is set from the top). I've been with this firm for quite some time now, never ever have I needed anything beyond the "normal tax return," so it's been easy for them, I pay them $150 (talked to my CPA and CFA colleagues, turns out I was being ripped off for the vanilla return they were doing for me), but what really made me realize was when I need a CPA letter from them essentially affirming to my income as an independent CGI artist for movies and commercial, is when "no accountants were available to respond to me." This was 2+ weeks of chasing that I got this response from the front desk, and truthfully, for an accountant to not be able to attest to their work, is really suspect. Then I find out I'm overcharged, there are medical and company deductibles they've not helped me take advantage of, I'm really upset, and really think this is an unacceptable and unaccountable accounting firm, so would you go here? Ask yourself that...my 2 cents.

Melody Jin has the worst service ever, send over the documents for over 3 months, NO WORK at all,…read morewas told many times let us wait, ONLY one month left for the tax return submission, NOT ANSWER the cellphone, and Steven Wei, is the boss, NO RESPONSE, called them, was told HIS already not at his office. WHY do they do business if they don't want to work? Be careful to choose this company if you really need help with your tax parts

My dad and I came here to file taxes back in March. The place was quiet when I entered. After…read morefilling out a questionnaire​, we went into an office. The process was fast. The accountant was able to answer my questions. The fee was fair.