Quick communication via email when interested and made an appointment, went to office, small rented space, no effort to decorate or improve environment. Taxes were filed in under a week and fee paid on the same day of meeting and reviewing my tax file. Now the "fun" begins. I have filed my own taxes since I was 16 with my parents and after 18 through turbo tax and H&R block. I usually used the Freedom editions to file for free or use a waiver when I was a college student. Overall technology has served me well especially when I worked as freelancer or as self-employed as a writing tutor throughout grad. school. Last year, I filed for divorce, had a 1 year old son, hired= a full-time nanny and juggling 1 full time and 1 part time jobs, received a significant promotion in both occupations, so I considered hiring a professional tax accountant to file for taxes due to low mental energy, little time, and lack of knowledge for deductions and exemptions due to my specific life situation. Now returning to the "fun". IRS and state tax office sent me threatening letters in June saying that I owe roughly $5000 dollars in taxes with an additional $250 for penalty and late fees. I paid my "balance" according to the US tax bracket in full but refused to pay any additional fees. When I filed in April, I was told by Frank of two options when he filed on my behalf, I could either pay now or pay when IRS contacted me, no issues. IRS said your accountant was wrong and you should have paid in April when the taxes were due. Then I called Jet taxes twice and emailed once for help, suggestions, and eventually an explanation. From June to October I received a total of 6 threatening letters, made 10 phones calls to the IRS and then the NYS tax agency for to waive the fees and penalties as this was my FIRST time in the last 16 years of paying taxes that I incurred any kind of a fee and penalty, and brought down the penalty/fees to $34.42 and the NYS tax penalty and late fee was cancelled outright. No thanks to Jet taxes, Frank, his receptionist and whoever else works there. Listen I've lived in downtown Flushing for almost 25 years, needed a tax accountant fast, and I believed the yelp reviews for Jet taxes but yes I took a risk that did not pan out. My advice, please don't use this service unless you have time to shop around, research about the specific services they offer before and after you file your taxes or other monetary needs. If any business takes money from you immediately and makes zero effort to learn about you as a person with a holistic financial history and important changes in that history, don't use them. As New Yorkers, we have a surplus of services and products yet they are not of good quality or actual benefit to us, and the old school way of word of mouth recommendations might still be the better option. But off to Turbo Tax I return. Last note: I am south Asian in every physical capacity except when I open my mouth, the white lady from the South across the lane who doesn't see my face will ask if I'm from the "North", and while I've been followed around morning glory so many times that I boycotted the store because I'm not white or East Asian, racism is thriving and expanding even way up here in the "North" or whatever that means to people. The lack of service or interest I received was also definitively driven by racism and by a racist who still wanted a buck, not earn a buck or deserve a buck, but a racist who wanted a buck. Thank the Lord that it's 2018 and I can say this openly, proudly and confidently! Good luck! read more