Was I scammed or was it incompetence? If any one out there has had a negative experience with the Forest Hills CPA Mr. Torres, please give me your feedback, I'd love to know about your experience. Update: * On April 1, 2025 I entered into a verbal agreement with Edward Torres, CPA PC Tax & Accounting Services for the "xxxxxxxxxxxx" trust taxes to be prepared and filed to the IRS before the 2024 tax due date deadline. * A tax extension was filed by this CPA to the IRS, but the CPA failed to file the taxes by the extension filing date deadline. * At the initial meeting with him I left the previous year tax returns and any other data that I thought would be helpful in completing the preparation/filing of the trust taxes. * At that meeting Mr. Torres requested two additional items/documents, which the trustee (me), later that day I complied and emailed the CPA the two (2) attached documents, that he had requested. * I have the copies of emails that reflects the requested documents were sent to the CPA, and I also have an email acknowledgment/reply from Mr. Torres. * What I believe happened is a matter of plain old incompetency. * Mr. Torres for whatever the reason erred/failed to file taxes on behalf of the trust by the tax deadline. * When I confronted him he chose to tell a bogus story that he needed more information about the beneficiaries of the trust in order to complete the tax filing task. * He blamed me, saying that the taxes were not prepared and filed by him because I neglected to contact him and supply him the documentation that he requested/needed to complete the taxes. * If that were true, why did he not contact me concerning his documentation needs before the tax filing deadline? * Something I would expect any professional to do. * There is no record of any communication between Mr. Torres and me until after the filing deadline had passed. * You would expect that a professional CPA that was charging a total fee of $2500.00 to complete the taxes, would contact the client, reminding/requesting from the client any missing docs. * That did not happen. * As trustee I am also the sole beneficiary of the above trust and he had all my trustee, and beneficiary information including my tax ID number and the original trust documentation to work with/from. * There are no other listed beneficiaries besides me that have any standing. * He also had a copy of the managed fund yearly statements for the tax year of 2024 where every penny of the trust money is invested. * I also provided him with a copy of the previous years tax return that he could use as a template and simply update the data for the 2024 tax year. * All the necessary info was in the previous years tax filing document forms. * Besides capital gains, no money was withdrawn from the trust fund during the year of 2024. * Unfortunately, my dealings with Mr. Torres was like talking to a brick wall, and is one of the most exasperating, frustrating, people I have encountered. * The question is, why did he not contact me to remedy his so called missing docs. * The reason, he just screwed up, forgot about me, and failed to prepare the trust taxes! * That's the reason he didn't contact me. * Mr. Torres attempted to twist my account version, to justify and hide his failure. * If we are to believe his version of this story to be true, (again) "why did he not contact me for the additional documents that he needed?" * At this latest meeting he did offer to complete my taxes but I would still have to pay him $2000.00 for the task which I no longer felt was viable. * Furthermore, I would still be responsible for any tax late fees incurred. * You know the expression "fool me once, shame on you; fool me twice, shame on me". * I asked for the $500.00 fee back but he refused to give it to me. I'D LOVE TO HEAR YOUR OPINIONS, PLEASE TELL, ME WHAT YOU THINK! read more

Yep, they did it again!! Edward and Jeremy Castro are truly professionals. I've been with ETCPA since 2014, the only question I have is why didn't I find this firm earlier!! I don't live in NY, I'm active duty - doesn't matter! These guys, GET.IT.DONE!! There is not a better CPA firm available, what are you waiting for; a set up an appointment! read more

I've been using Edward's services since 2018. Extremely professional & knowledgeable.

For years we did our taxes on our own. The process was confusing, frustrating and we never knew if we got it right. A few years ago we decided it was time to bring in the pros. The entire team at ET CPA has been a delight. Our entire family are now clients and we almost look forward to tax season! read more

I highly recommend this office for all of your tax needs. They have been doing our taxes for a few years now. They are a friendly, professional, and well-organized office. Clear communication and responsive. We are always happy with their services and find them to be a pleasure to work with. Their sign says that they do free payroll services as well. We don't need that as we are just a family and not a business. But if you're looking, they seem to have you covered there as well. Highly recommended for tax purposes. read more

Ed and his team have provided me with exceptional service for several years now. They are thorough, friendly, and end up saving me a lot of money with their expertise. I highly recommend Ed for your personal and business taxes! read more

ET and his staff are unlike no other! Always beyond knowledgeable, professional and responsive. Mr Torres went above and beyond in taking a new account during the busiest time of the year- tax season. Gave us all the attention and time we needed despite being new to his office. Him and his staff made us feel confortable and confident that our financials were in great hands! His office consists of an amazing team. Again, above and beyond, making us a loyal and grateful customer. read more

I am so glad I had my Taxes done at ETCPA. Everyone was very helpful. They know all the changes to the tax laws.

I was in need of tax advice regarding a pension distribution. Mr. Torres was extremely knowledgeable and his advice saved me a considerable sum of money. The entire process, from calling his office, speaking to his staff, himself, and making an appointment was completely stress-free. He is very personable and patient. I highly recommend him. read more

Living on Staten Island, working in Brooklyn and going to Queens to see an accountant should tell anyone reading this review how much I rely on and respect Edward Torres and his team. Making taxes and finance simple is not an easy task and I couldn't do it without you guys. Thanks for everything and putting up with my endless questions. read more

Ed and his team are fantastic... His firm helps file taxes for a Special Needs Trust for a sick family member, while also handling a personal return as well... His firm is more than capable of handling complex trust related tax filings, and also with heart and professionalism. I appreciate all the hard work of his team over the past few years. That's one less I have to do from across the country - Thank you Ed! read more

Ed Torres, CPA and staff are extremely responsive, knowledgeable and work with you for simple and difficult tax issues. Ed has strong IRS knowledge and systems to communicate directly with the agency. It has been a pleasure working with his company. I recommend him highly. He and his company are a pleasure to work with. read more

Ed and his team are excellent at tax preparation. We were expecting to pay federal and state taxes, but they got us refunds instead. They are full of knowledge and provided us with excellent service. I would definitely recommend them to anyone in need of tax help, especially if you live outside of the country like us. Thank you, Ed and team, for all your hard work! read more

I am overall pretty satisfied with the services ETCPA has been providing me for over 10 years. I am certainly satisfied with the expertise and enjoy the team approach they take: each specialist handling their area of expertise & access to others with expertise in areas related to specific questions. I just wish they could file my returns a bit earlier. They are always on time, but I would like to file as early as late Feb/early March. read more

I am a new client who had to find a new CPA 1 week before 2021 filing deadline. Mr. Torres was able to file a timely extension on my behalf and followed up with a full due diligence on my tax situation. We had lengthy review session before the filing which provided a mutually productive opportunity to establish a working relationship going forward. I found Mr. Torres to be an excellent listener who expertly and patiently answered my inquiries. I appreciated the opportunity to gain a better understanding of the complex tax laws. I look forward to our future working relationship and would readily recommend his firm for individual tax needs. read more

Services are very good but pricing is very high. I asked friends about the $500 fee to file my taxes last year and all said it was double of what they paid. I would of gone back this year but I honestly cannot afford their fee. :( The average rate in other places is anywhere from $200 to $250 max. Sadly, I won't be returning. If you can afford their fees, I would recommend them. read more

Mr. Torres was not just professional, informative and knowledgeable but he was very personable and friendly. Taxes are usually a cause of feelings of anxiety and stress for us but going to Mr. Torres showed my husband and I that it doesn't need to be that way. The experience was pleasant and relaxing. Great job Mr. Torres and kudos to gathering a friendly staff as well. Sherita & Nolan B. read more

My name is Ashley, I'm a single mom to a wonderful 6yr old. Unfortunately, the marriage that I was in-ended in a truly vicious war. I was left scared, alone, traumatized and almost unable to manage "life itself". I had to leave my apartment- but lacked the money needed. I also lacked my last 2yrs tax returns. The thought made me ill and often brought me to tears. My ex-husband had handled "all of that"- I had no oversight. Hadn't signed a tax return in almost 10yrs. When I finally got the courage to face it all- an angel led me into Edward Torres office. His team was beyond calm and comforting, Mr. Torres himself took the time to review my entire divorce decree. What Mr. Torres did for me was give me a chance at a new life. Reconciled my standing in regards to my taxes- and did it in record time. No MATTER what tax dilemmas you may be in now, Mr. Torres is educated, abreast of all the tax laws and most importantly beyond kind. I will never trust anyone ever again with my taxes. No matter what my situation. I couldn't have been luckier, or more looked out for, then the day I walked into his office. After all that has happened in 2020, I URGE AND IMPLORE YOU, go to Mr. Torres. You are in the safest of hands with him and his team. read more

Ed and his team go above and beyond with providing you with quality financial services. The communication and ease/promptness of interaction is something special that makes you know you are in good hands. These guys take the time to explain all aspects of your financials to you, make recommendations and make sure you UNDERSTAND! Highly recommend! read more