Really wish I had asked friends before booking with Mitchells as I didn't realise quite how notorious they are for poor vehicles.
The van we hired broke down outside our house and we tried getting in touch with Michells supposed '24 hour' breakdown assistance (it's not). This mobile number goes straight to answerphone and no one called us back (we tried about 20 times over 4 hours and left many messages - getting increasingly irate!). We surmised when four hours had passed that probably the rescue men were too busy trying to fix Mitchells' other vans that had also broken down.
Out of a 24 hour hire we lost several hours and no one from Mitchells has been in touch since to apologise or offer us a refund - despite us getting in touch with them. read more