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    Penny Cabs

    5.0 (1 review)

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    16 years ago

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    Redline Cabs

    Redline Cabs

    2.0(4 reviews)
    4.8 miMotherwell

    Disgraceful service from this company, pre booked a taxi one week in advance to pick my wife and I…read moreup from Edinburgh. No taxi arrived and when I called the office they said, sorry we have no cars in the area, you should try another company. Wife and I stranded at midnight in a cold dark Edinburgh night. Number and app deleted, will never use again.

    The worst taxi company I have ever used have been using this taxi company now for around six years…read moreand I have come up with numerous issues with regards to this service. The booking staff on the other end of the telephone, are very rude each time I call and will often put the phone down and end the call abruptly when you are requesting a service. Even when I am at Asda with a trolley full of shopping. Taxis are always late. They are very unreasonable with regards to being on time and when it comes to collecting my daughter to take her to school to, and from school, they have caused a lot of nonsense. I requested to pay via card prior to the journey, and for some reason some of the taxi drivers are too lazy to get out of the car to come and collect payment. Also, one of the taxi drivers were 30 minutes late collecting my daughter from school last Friday. I waited by my front door for the driver to come and collect a payment, and he just drove off and when I went to complain about this, I was told by the guy on the other end of the phone that it's not their problem and they don't really care about the school pickups in the area because that's not a priority. I offered to send over a payment via transfer but the driver very kindly said there was no need. As for the 'customer service' booking staff... I will never ever use this taxi service again, because the manager abruptly contacted me this afternoon and accused me of being rude to her colleague whom was indeed very rude and insulting to me and told me that they were no longer going to collect my daughter to and from school and told me it was my problem. You are an awful company, and you have absolutely the worst Customer Service service skills if any at all. You have no empathy for people with mental health issues, and you don't care about the children in the area. You only care about how much money you make from each fare. You are a disgrace of a company, and I will make this well-known to as many locals as possible. I am absolutely disgusted and really upset by your service. I am a single parent I don't have any family to support me and I Can't drive, so I use public transport on a daily basis to go anywhere. The people that work for you are completely vile and evil and should have the sack for the way that they have spoken to me. I have a sharp tongue, and they deserved every bit of it in response to how they spoke to me. It's no wonder Motherwell has so many issues with a taxi firm like yours.

    Penny Cabs - taxis - Updated May 2026

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