My doctor is fantastic through this practice and does a great job of listening to my needs. However, the front desk reception and the nurses are very rude and makes it difficult to communicate with my doctor. When I called for a refill after my surgery, when my surgeon told me to refill through THIS practice today, the front desk receptionist accused me of trying to get over prescribed and abusing medicine. My surgeon told me to refill through this practice and I am due for a refill today. I don't want to be in an incredible amount of pain because I am dealing with my surgeons trying to push my care onto my primary care and my primary care trying to push my care back onto my surgeon. I finally spoke with the doctor directly and she said I needed to come in for an appointment to get the refill, but why couldn't the nurse of the reception explain that in the first place instead of being mean, nasty, and rude without warrant? I might switch to a different provider just because of the behavior of the nurses and reception. read more