Dr Brookstone is no doubt not the affable type. However the work he has performed on me has been exemplary. As far as his demeanor - the man is busy, pulling teeth out of people and yes he is concentrating on avoiding a mental or physical sleep. He also saved a tooth I was sent to him to extract but didn't have to. No I wouldn't expect to joke with him but yess he's my man when it comes to oral surgery read more

If I could give negative stars I would... I never even got to meet any of the doctors because I couldn't even get past the receptionist. I have NEVER been spoken to the way they spoke to me ever! As a new client you would think they would be nice... she was snippy with me and had an attitude the whole time... when I asked her why she was so rude she denied the whole thing said she was being accommodating which she was but very rudely and told me if I didn't like it I can go somewhere else... so I did... would never go here read more

Everything, literally everything in that office is outdated from the 1970's from the wallpaper to x ray machines and chairs. Dr Brookstone tried to give me so much information on the situation of my wisdom tooth when consulting with me. 9 days later I saw the x-rays he took, and the quality was so bad that the new doctor and myself couldn't make out anything. Turns out he was just trying to make a quick buck, which he did. The receptionist was pretty rude to me over the phone as well and you can tell these ppl lash out probably because of the instability of their boss. I'll never go back to this time warp hell hole read more

Made a appointment and the girl on phone said they took my insurance. The day before i called my insurance company to confirm pre authorization and was told nothing was sent in. I called office and the rude revptionist said they dropped my insurance couple weeks ago.I never was contacted. I called office and the receptionist was extremely rude talked over anything i was asking . Oh she also said they dont keep a record of peoples insurances What does that mean? II would never recommend this office. read more

I'm making a yelp account just so I can let everyone know how much of a piece of shit this asshole Dr. Brookstone is Never have I walked out of any medical/dental place feeling like complete garbage, but this is how this office and doctor make you feel. I waited over 3 months for this appointment, sure that's fine, I understand these places get busy. Now knowing what I know I hate that I wasted all that time waiting for a worthless place like this. I walk in to my appointment and the x-ray technicians/assistants were totally rude to me and look miserable, which you know what, I'd be miserable too if I had to work for this jerk. Anyway I get into my appointment, and Dr. Brookstone was so rude, passive aggressive and unprofessional. Anything I said he came back with a rude remark and had such a know it all personality. When the appointment was over (which to my dismay was about an hour long of me just waiting, with no real care) I immediately stormed out of there wanting nothing to do with this complete waste of space "dental practice" About 2 weeks later I called to cancel all future appointments and to remove me from their system, and of course the lady on the phone was super disrespectful and unprofessional, no surprise there at this point. Another thing, this is to be one of the FILTHIEST medical offices I've ever seen. Absolutely vile, the wallpaper which looks 70 years old is completely yellowed and curling off the wall from humidity and likely mold. Smelled musty and all the equipment was super old and grimy. Disgusting place filled with a disgusting "doctor" I never write reviews but after reading everyone else's experiences with this hell hole, some worse, WAY worse, I had to also share mine. To the young girl on here who shared her experience, saying how she was having a panic attack because of the needles, and instead of giving her time to calm down, he shoved the needle in her arm. And when she woke up, crying, this clown says to her "why are you crying its over"... This review is for you in hope this medical facility gets shut down. Absolutely offensive behavior. I've told many friends and family who worked in health care this story and they all said they could never imagine treating patients like that. No person should ever feel the way I did walking out out this place. read more

My insurance gave me this douchebags number again. I forgot i already had to deal with the disgusting filth who answers the phone. They are unprofessional and rude as hell. I don't know how this jerk is still in business. I am filing a complaint with the ADA and hope he loses everything. Horrible terrible garbage place read more

yeah whoever is at the front desk who likes to passive aggressively chuckle when i call regarding my appointment, this is for you. I don't know who hired somebody that thought this was still a high school setting and can live their mean girl fantasy on clients that need MEDICAL ATTENTION, but you gotta look more into who you're interviewing. This, knock off regina george who had a super size me meal, was very rude and quite frankly needs to grow up and act like an adult. I never in my life dealt with a front desk service like that in my life. i thought i was dealing with the kids i work with in elementary school. Anyways, don't go here unless you have the patience of a saint. You gonna meet the wrong person one day Miss Mentally Stunted read more

7/24/23 My daughter was to have 2 extractions and was extremely nervous since she saw mixed reviews on this site. Some were so silly and had nothing to do with the Oral Surgeons skills. We went and everything was like a well oiled machine. Doctors asst was extremely nice and answered all our questions and in meeting Dr Brookstone we were further impressed and I'm happy to report my daughter is doing fantastic and was in an out within an hour. Highly recommend. read more

Dr Brookstone didn't specialize in the tiny nuances of conversation. He took charge of my extractions. I was surprised that he never used any topical medication before the needle insertions. But because of my past heart surgery, he did prescribe the correct antibiotics that would be safe for my system. When there was bleeding due the blood thinners I was taking, he sutured each location with great speed. Everyone, if you have read any other reviews about him, take heed to mine: This surgeon is an expert and that's why I'm giving him a high review. I had four four teeth extracted. Here are before and after photos. I'm well. No worries. read more

Brookstone Mitchell S - Before. - Oral Surgeons Near Me - Wantagh, New York

See all

I read a lot of these reviews. When I first called to make an appointment, I felt a little rushed but were very accommodating working around my work schedule. When I got to the office, the woman at the desk was very nice and helpful. I left my referral home she called my dentist and had them fax it asap. Like the other person said, Dr. Brookstone doesn't do small talk, asked me a few questions, and was out of there in no time. I would definitely recommend him. read more

Daughter came out of from getting her tooth pulled and was crying doctor was soooo mean to her, it's heartbreaking when your daughter has a phobia with shots really bad and he talks to her in a nasty manner instead of trying to be a caring doctor!! This isn't the first time, son said he was mean too, thought doctor was just having a off day, so this will be our last time coming here. Women are mean spirited too, I don't understand if you don't like people don't deal with people in your profession!!! read more

I was very skeptical about this place based on reviews but I needed a wisdom tooth removal asap. My experience was positive, they had a cancellation and fit me in last minute, I was in and out. Doctor doesn't do small talk but the staff was very nice and polite to me. I personally have no complaints about my experience at this doctor's office. read more

EXTREMELY RUDE RECEPTIONISTS. If you are looking to make an appointment don't even bother they will snap at you for anything. Just got off the phone with them and they were extremely rude when I was simply a little confused about what she asked me. She proceeded to question my age and tell me if I needed someone in Spanish to talk to an adult which I found incredibly disrespectful. If you are Hispanic or anyone of color DO NOT MAKE AN APPOINTMENT. I had to call the dentist to make an appointment on my behalf because they would not help me. read more

I had a great experience with dr brookstone, his staff and the receptionist(s) . He's straight to the point and gets things done. I have and continue to have some teeth emergencies and have been there 3 times , I couldn't believe how fast they got me in, even the first time .. which made me so happy because elsewhere if your a new patient you have to wait for a consult and then they give you a date for your emergency which is so upsetting. It's always a long wait for appointments, An emergency is an emergency and if you have one this is the place to go , they are extremely understanding and WILL get you in. read more

I absolutely LOVED Dr. Brookstone and the service. Unfortunately, I had an issue with my insurance and a lady named Vanessa did everything she could so that I can have my emergency surgery done in a timely manner. At first I was nervous because I saw some negative reviews that were similar and I never have been to this place before. I got my top wisdom teeth out and it was a breeze. I was nervous that he wasn't able to get them out due to the location, but he was able to! He gets straight to the point. He took good care of me! I definitely recommend him! I don't understand why there are so many negative reviews. read more

HORRIBLE ATTITUDE. THE WORST DENTIST IVE BEEN TO IN MY LIFE. I came here to get a wisdom tooth extraction and I literally left because they were so rude. Let alone, the staff was rude including the receptionists and the hygienists. They tried to rip me off by giving me the wrong wisdom extraction and telling me i have to pay for it. They did not inform me the day before that they were going to extract the wrong side! The DOCTOR was extremely disrespectful. I asked him a question about my wisdom tooth extraction and he responded to me saying "did you just hear what is said?" No man, I did not and I need more CLARIFICATION!! If you want to lose respect for dentists, visit this guy. Disgusting. 0 stars read more

Dr. Brookstone and his team are amazing, quick, efficient and kind. I got my tooth extracted today. This office has ample parking and located on the first floor. They let me know all my options and explained anything I didn't understand. I was in and out under an hour. I highly recommend Dr. Brookstone and his office. read more

My son had to have a molar extracted by Dr. Brookstone 5 days before he moved South. He had 4 wisdom teeth extracted by another Oral surgeon with no issue at another time and all went fine with no sedation. The experience he had with Dr. Brookstone was not good. He felt like his jaw was going to break. He had to return to have the stitches out and that was done. He moved and was in horrific pain. Called the office and said I think I feel a tooth fragment and the receptionist said he would still be in pain (6 days at this point) She also told him to stop googling! Long story short he went to an oral surgeon in NC and he LEFT A BONE FRAGMENT IN HIS GUM. How did they not see this when removing the stitches??? WE DO NOT RECOMMEND DR. BROOKSTONE. read more

People who pick up the phone here are the worst like its actually unreal how they speak to someone they have no business talking to people. They talk down to you. The craziest part is this is referral from family and friends that the doctor is really good. Which im sure he's amazing but the the people who answered the phone only care about themselves because they gave me such bad attitude. Thanks to them I won't be coming here no matter how amazing the doctor is. If this guy was smart he'd fire those people and get new staff. read more

TLDR; Dr. Brookstone is incredibly unprofessional and just plain rude, with absolutely NO bedside manner. Don't go here if you expect exceptional service and a professional Dr. If you don't care and are a miserable person, this is the dentist for you! Just to preface, I have been working in healthcare for years and work for one of the most highly rated PCP's on Long Island. I KNOW how to treat patients. I was referred to Dr. Brookstone by my dentist, maybe because I have Medicaid based insurance, but I would not recommend him even if all my teeth were falling out of my mouth. I made an appointment for a consultation for a wisdom tooth removal, which I was under the impression it would be just that- a consultation (mind you this is my first dental procedure) I can't say anything negative about his staff, they were all nice and friendly. But I can say, that Dr. Brookstone is unbelievably rude. He comes into the room, says absolutely nothing for about 30 seconds, then finally asks my name and then introduces himself with his back turned to me (so friendly, love that!) Anxious to begin with, he turns to me and says, ok I'm going to numb you it'll take 5 minutes. So I ask, if they are extracting my tooth today even though I was under the impression today's visit was supposed to be only a consultation. With an attitude he tells me yes and that if I don't want to do it today, he'll see me next time, hesitant to even explain the procedure to me or discuss any alternatives. Due to his awful manner and attitude, I flat out told him how unprofessional he was being, only then did he briefly explain, but was quick to tell me to call my dentist and have them explain what this procedure would entail. I made an effort to explain that this is my first dental procedure and I was new to the entire process, but even then, he had no problem walking out and failed to explain everything to a nervous, new patient. The whole conversation took less than 5 minutes, where I was left to grab my belongings and leave the office, with unanswered questions. All in all, the office as a whole looks unclean and I would be lying if I said the office looks unsanitary as well, especially during this COVID era. My issue wasn't even with that, but moreso with the unfriendly doctor. I feel so sorry for the girls who work here because I have worked with ungrateful and unprofessional doctors like this, and I can only imagine how he treats them. I hope they find new endeavors and leave Dr. Brookstone's disgusting, unpleasant office. Dr. Brookstone- you are unprofessional, rude, and I'm disappointed and appalled. I should have expected this from a doctor with such poor reviews. I feel so sorry for you, and I hope you can find a new profession that you genuinely love, because this is definitely not something you like doing, even if it does pay the bills. I know you view your patients as dollar signs, and you entered this profession just for the money, how sad. The fact that you have absolutely no self awareness and feel like it's okay to speak to a nervous and curious 23 year old (despite your grown age) the way that you did is just plain disgusting. Doctors who don't explain anything to their patients (especially a new patient) never, ever have a positive lasting impression. I hope you find happiness in your miserable life. read more

I read the reviews and I went to this office with an open mind. The staff at the front desk was very accommodating in making my appt. I was in pain for several days and they were able to get me in that day to see the Dr. I'm not here to write a review on the attitudes of the office staff. I'm here to say the office is a complete disaster. It doesn't look like it has been cleaned in about 20 years. Old equipment, I understand that If it still works, use it. I'm talking old oxygen tanks from what looked like world war 2- there's no way anything like that still works or is up to today's standards in healthcare. The department of health needs to take a visit here. I had questions about the procedure (as anyone would) Dr. Brookstone took sometime with me (reluctantly) and we both came to the decision I could wait to get my wisdom tooth pulled (thank god) What really made me upset was there was a young man recovering from his procedure and they put him in this small closet in the hall with his mom sitting next to him. As we were walking out the mother saw Dr Brookstone and asked for some help. He shrugged her off and yelled out "someone help her" with an attitude. No concern for the patient. It wasn't an emergency but at least address her, she is worried about her son. The whole recovery in a closet in a hallway rubbed me the wrong way too. I wouldn't want to be in there after a procedure. I thought Dr. Brookstone himself was unapproachable and cold. I'm sure he sees a ton of patients a day, I get that he is a busy man. A smile and an introduction go a long way when making people feel welcome and less anxious. He seemed rushed and that wasn't comforting. read more

I went to Dr. Mitchell Brookstone's office yesterday for a tooth extraction. Not really knowing what to expect & going for oral surgery, I was a little apprehensive. receptionist were all very nice & helpful. The doctor was very nice & professional. He explained everything to me what could be done & what he recommended. Today I am not feeling any pain or even discomfort. I can only attribute this to the doctors skill. I am recommending this practice to all family & friends. read more

I suffer from anxiety and I was very nervous going in to get a tooth removed yesterday but I am so happy that I chose Dr. Brookstone. The staff was very nice and helpful. Dr. Brookstone is an excellent oral Surgeon, this was the first time I have ever gone in for a dental procedure an left with no pain or swelling, I didn't even feel him out the needle for anesthesia in my arm. The music playing in each room definitely helped me a ton with my anxiety. If I ever need a oral surgeon again I will only go to Brookstone. read more

I would not recommend this office unless you have good insurance. I called several times to try to schedule an appt. (I read the good reviews) and when the receptionist asked "what insurance do you have?" she said that there were no available appointments. I was told to call back in a couple of weeks. When I did call back, the receptionist said "you can find a different provider" I decided to call for an appointment and I told them I had a different dental insurance and they said I could come in on Saturday. Miraculously, they had a appointment... I did not book the appointment I have reported them to the health insurance company. This is very sad that a dental practice is allowed to do this. It would have been easier if you just said that you do not accept my dental insurance. read more

As per my last Review about his horrible staff. He then contacted me and let me know he will not see me after my review. Dentist had stitches left in mouth had to go back and forth with dentist for him to see me to remove. I then contacted insurance to advise of the malpractice that happens here. Under review. I advise don't go here! I will NEVER go back. Him and his Staff are very disgusting. Hope he's keeping track of his reviews and take note :) read more

My son had his wisdom teeth pulled by dr. Brookstone a couple of months ago and all I can say is good things about him and the staff. He had a bad reaction to the anesthesia and was sick and they took great care of him and were wonderful. Thank you so much read more

OH MY GOD!! People of Long Island...Go anywhere else ...Let your friend at your teeth with an ice skate before you sit in this man's chair. Was in there for a minute before he literally starts shouting at me about payment and insurance and printing papers and arguing with me...like...I'm going to pay sir...would you please explain the procedure??? HOLY PSYCHO!!! DID your kitten die?? Why are you at work?? Never in my life!!! Plenty of choices??? Right Doc?? Wow. read more

I had my back tooth extracted last week and I can't say anything bad about this experience especially going in being extremely nervous! They all Were great and made me feel Extremely comfortable. And today I went back to get my stitches out and it was 123. Very Nice Doctor and very nice staff and I have absolutely nothing bad to say about the reception area , very polite. read more

I called to find out about getting my wisdom teeth pulled. I've had to put it off because I had oral cancer and that procedure needed to be done first. I explained to whoever answered the phone my situation, and that since the pandemic my teeth have gotten so bad I can't eat and it's affecting my speech. She was the nastiest, rudest person I've ever encountered at a doctors office. I would rather pull my own teeth out before I'd subject myself to that treatment. I question a surgeon who would allow his staff to treat people that way. My mother was a dental assistant for 15 years and never! People used to praise her for how understanding and helpful she was. This office is disgusting and should be ashamed. read more

Had an appt. here, couldn't eat or drink after midnight, arrived for my 10 am appt. They didnt take me until 11:30 am. The small waiting area in office was packed during Covid. The staff was very nasty. I was also over charged which I confirmed with my insurance co. When I notified them, again, nasty staff, they told me, the ins. Co. Made a mistake that they would call them, but that I actually owed them more $. They are so nasty and condescending. I work for doctors & would NEVER treat a patient like that. Do not go here, find someine else. The most unprofessional office I've ever been to. read more

If I could give this place 0 stars, I would. The attitude and indecency that the staff holds is unbelievable. The receptionist would much rather text than do her job. She had me waiting for her to press send for her to acknowledge me standing there. On top of that, how can a dentist get offended when a patient asks a couple of simple questions? He answered them as if I was accusing him of something. With unprofessional etiquette that he holds, it amazes me that he even earned the title that he holds. The office also looks like it belongs in the 1990's. I'm happy I got up and left before any procedure was even performed. If you care about your well-being in the slightest bit, find another dentist. read more

If I could give 0 stars I would. Dr Brookstone was rude. Rude and didn't want to spend a lot of time on me. And don't get me started on the staff. After my wisdom teeth removal, the staff FAT SHAMED ME thinking that I would forget because I just woke up BUT I didn't. I asked for my boyfriend to come in the room because I was emotional and they told me that I could get a big hamburger if I stopped crying. Pretty sure that is fat shaming considering I couldn't eat solid foods for the next week. read more

Don't let the bad reviews fool you. This man will not hold your hand throughout the surgery, but he will get the procedure done quickly and flawlessly. He explains everything, knows SO MYCH about what he is doing, and will again do aa wonderful job. read more

LOVE LOVE LOVE Dr. Brookstone. I've been coming here for years and referred many people. He's amazing and so is most of his staff. The girls in the back make you feel so comfortable even when your getting a tooth pulled and we all know how stressful that can be. The reason I gave only 4 stars is the receptionist is extremely rude. She talks about, laughs, and makes rude facial expressions to all the patients and in front of the patients in the waiting area. She has been here a long time and has always been that way. I believe she really needs to be retrained but hey that's just my opinion. If you can get passed her you'll have an amazing experience. read more

I can not understand these bad reviews. I have used this doctor on a few occasions and have never experienced anything negative. Literally just left the office and would definitely use again if myself or family members needed. read more

The doctor was amazing! He's not much of a talker which I don't mind. He was pretty straight to the point. I had 2 wisdom tooth removed, it was such an easy and painless procedure. It was done in less than 10 mins. Closed my eyes and it was done. I chose to stay awake, I was so scared of being put to sleep. He put 3 injections on each side where the wisdom teeth were. That hurt a little but nothing crazy. The financial person (Karen) was a rude. Before the procedure was done I had to pay the balance my insurance didn't cover. She came over to the room and asked if I maybe had a credit card I could use to pay the balance. I asked her how much it was and I said ohh it's less than I expected, I'll be paying with my debit card. She was shocked and said ohh your debit card, oh ok. I followed her to the front to make a payment. She asked if I was getting put to sleep and I said no. She said ok, that would have been more but I am assuming you knew that since you want to stay awake. I said no, I am just scared to get put to sleep that's all. If I need to pay more that's not an issue I have money. She just looked at me and walked away. read more

Extremely rude staff and RUDE dentist. The only nice person In the whole office was the dentists assistant, she was very sweet. While waiting to be called back, the receptionist was playing a YouTube video extremely loud and talking non stop about what was going on in the video .. but I mean she was borderline YELLING non stop for 10 minutes. BTW the video was about a boy being gunned down and the entire AUDIO was playing .. it was horrible . Why would you play that in a doctors office ? The office is dirty. While My mother was waking up from her procedure, they had her sit in a little resting area, directly in front of the doctors exam room. He had the door halfway open and was discussing treatment plan and other things with his other patient ... isn't that HIPPA violation?? The doctor was rude , first time there and he didn't even say hello or introduce himself. The entire visit was just off putting . Do yourself a favor and go somewhere else. read more

I wish I could post the picture I have of the front desk receptionist Ms. Vanessa on her phone searching for a replacement dress while I stood waiting for her to acknowledge me. I also hav a picture of her charging my card for the visit, which she should have known I was NOT to be charged for. I, of course only found this out after speaking with my insurance. So I tried to give them a second chance and called to schedule my procedure being that my insurance already sent out the approval letter. Ha! I should've stuck to my original decision. Vanessa was STILL very rude! Even had the audacity to ask me to call back because something was clearly wrong with me. So I called back and spoke with "The Office Manager" who was only SLIGHTLY less rude and not apologetic AT ALL! Glad I can have my claim released and charge reimbursed....any recommendations??? read more

Great place wonderful people, easy to book appointments the receptionists are very nice and helpful specially Vanessa she's very professional and super helpful she's bilingual so I've seen her help different patients in another language. I would highly recommend this place. read more

Would give zero stars if i could ...Worst bedside manner for a dentist ever , don't offer children's dental work if you aren't kid friendly Didn't introduce himself to my 10 year old or me he was scared to death , didn't explain anything until I asked , assistant was a doll and sweet but this dentist doesn't smile , shake hands or make eye contact .it was time to start and decide I'f we were going to use Anesthesia or not and he then asked me to leave while my son had tears dripping and SAID nothing to him to make him not scared .... and made me leave the room after i asked to stay while they put him to sleep ... to boot ...There was another child in the room next door screaming her head off and his method was to say stop crying so I can do the work ...best part of the whole process was is was over in 5 minutes .... but even after the procedure dentist didn't come say how are you buddy or talk to me and passéd us 10 times ... NEVER AGAIN ... i suggest going to a happy dentist before bringing a small child here .... old gross office and secretary's were talking about annoying patients the whole time Unreal read more