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Mitchell Charles MD

1.0 (1 review)

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5 years ago

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Baylor Scott & White Clinic - Killeen West

Baylor Scott & White Clinic - Killeen West

2.3(13 reviews)
1.4 mi

How do I give zero stars, when I was first referred to this place for iron issues I had Dr, Derrick…read moreNyugen and he was amazing he looked at me as a total patient and now that he's gone they tossed me to Ayesha Sheikh and she is so cold and uncaring. I have been begging for an iron infusion (all tests back that I need it) and she has informed her nurses to tell me no. I have tried to call and sent messages through the portal and am still being blocked by her nurses. They've been told to tell me that I'm being kicked back to my PCM and if my symptoms get worse to go to the ER! I was hopeful that as a woman and especially a woman of color in this country she would be different but boy was I wrong. If you see her name as your new hematologist, run. I am going through any and all channels to report her because healthcare is already subpar and she's just adding to the failing system. I hope when you need care and have to fight for your health you get the same crappy halfbutt treatment you offer. And do not post that generic link that you all post to everyone and then not do anything just trying to make it look as if you respond to all comments and take them seriously. I've already been there as well as patient relations....DO SOMETHING!

Dr. Wilson and her team have been helping my family for a decade. We've been happy with them and…read moretheir care. They are active in checking in and following up on things for us.

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Baylor Scott & White Clinic - Killeen West
Baylor Scott & White Clinic - Killeen West - Lobby

Lobby

Baylor Scott & White Clinic - Killeen West

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Cove Medical Clinic - Office door

Cove Medical Clinic

1.0(2 reviews)
5.5 mi

This place now goes by Cove House Free Clinic and is located in the parking lot across from where…read morethe old office was. The new office is under a row of trees. The doctor there is rude and disrespectful. He has completely no regard for patient rights and he will tell you as much both in what he says to you and how he treats you. While the services being offered are important, the person providing them told me that while on clinic property I did not have any rights and that none of my personal rights were in effect there either. People like this do not deserve to serve in any medical practice because he is verbally abusive to patients and their family members. He refused me service because I had my children with me and he would not see me at the clinic without leaving my children outside. This is discrimination on the basis that I have kids. He is Caucasian, wears glasses, and at least 6 foot. Clinic staff was nice on the phone but he is not. His bedside manner is very poor and the way he runs the clinic is an abuse of power. There is no empathy in this doctor.

This place is terrible. I went to this place with multiple complaints and the doctor that saw me…read morewas in such a rush that he addressed none of them. I told him that I was in pain and he mumbled under his breath that he knew where this was going and prescribed a mild analgesic and showed me the door. Total waste of my time and my insurance's money. Don't go here if you need medical help.

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Cove Medical Clinic - Clinic protocols or rules

Clinic protocols or rules

Cove Medical Clinic - Front of office, parking lot view

Front of office, parking lot view

Cove Medical Clinic - Clinic explanation poster

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Arturo Romero, MD - untitled

Arturo Romero, MD

3.1(7 reviews)
0.1 mi

I had one appointment, Dr was fine, annual exam and a prescription request which he honored as it…read morehad been successful for me in the past to assist with ovulation. I took it wrong, my fault, shortly after the appointment I called back to see if it was possible to get a refill without a new appointment as I had just been in. Nurse or staff member Alicia called me back 2 days later when I was supposed to receive a same day call back, and had said Dr said you need to come in if you need a new prescription, I didnt see the need as I had just been in so I declined at the time (but completly understand why a doctor would need to see you again for medications/prescriptions. I was frustrated during the phone call for several reasons, one being the callback was 2 days late, oh well. Second, unrelated to the doctors office or staff entirely (which I apologized for in my later call). Anyway Alicia said "Ok, we will let Dr know" and disconnected the call. Fast forward to now, months later, I decided to reschedule an appointment as I was ready to contunue my treatment or get further advice, successfully scheduled one via phone, and then days later received a patient dismissal letter cancelling future services. I called back to speak to someone as to why I received this letter. I completely understand a doctor backing his staff, and not tolerating rude/uncooperative patients, but because I refused to make an appointment then and there? and because i sounded "frustrated' I get dismissed/cancelled (our relationship is now concluded), God forbid you are having a bad day and it shows during a call or appointment with this place. During this call when I was just trying to figure out why? Alicia was the one whom I spoke to again, and they just reinstated me "refusing" to make an appt at that time, which I told her, I was not refusing, I just didnt want to scheudle anything at that moment, I was gonna call back and do it when I was ready lol. Word of advice if you do go here, careful how you speak, because if you have a tone of voice those like Alicia does not like, you will be told to seek care elsewhere as well.

Absolutely loved Dr Romero. Helped to put all my fears at ease and answered all questions…read morecompletely. He was funny and helped to calm me when I was nervous during delivery. Will definitely refer all friends to him.

Mitchell Charles MD - familydr - Updated May 2026

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