I am so glad I went to Premier ER & Urgent Care center. I don't live in Temple anymore but was…read morefearful of going to S&W due to the potential long wait. S&W takes Medicaid/ Medicare and TriCare so I knew the wait would be long and I wanted to get help and back home. I checked in online, filled out a few short forms at the clinic then was seen. The doctor, nurse and staff was fast, friendly and effective. I'm glad I went.

This place is great. The front desk staff were wonderful. The nurses and Dr Smith were equally…read morewonderful. I'm grateful that I didn't have to wait long since I was feeling pretty bad. I highly recommend Premier ER. THANK YOU!

I recently visited this clinic for an appointment with Dr. Griggs, and it was a great experience…read more The location was easy to find and conveniently accessible. The front desk staff made both check-in and check-out quick and seamless, and the clinic was clean and welcoming. The nurse who got me settled in was friendly and personable. I've always had great experiences with Dr. Griggs, and although this was my first visit to this particular clinic, it definitely met my expectations. I would gladly return and recommend this office to others.

Dr. Marlow Griggs and her team have moved from the Westfield Clinic to Lake Road. Where they go, I…read morego. I cannot say enough good things about this team. During my husband's recent terminal illness someone from the team checked on him each week. If he needed anything, they got him in to be seen that day. I will be forever grateful for the care he received. Marsha

Thank you for taking such great care of my daughter. Everyone from check-in to discharge was…read moreamazing. Alan and Andrew thank you for your kindness and care. Definitely recommend Express ER

April 2024, This was my go to ER in the past and always loved their fast, and no wait time. Today,…read moreI came in for sprain knee, and ankle. As I walked, they just finished mopping the floor and the lobby floor was so wet, they had the caution sign but anyone can fall if you're not careful. The wait took forever and I was the only one in the lobby. I thought maybe, the rooms were full, negative. I was the only one patient. As they take my X-ray, I was in pain trying to position myself and at one point I had to hold the plate on my stomach for them to take the X-ray. The nurse was nice and all but the machine looked like a dinosaur. The Dr and nurses in-charge was ok but the front desk girls was friendly. The highlight of this visit was their snack station.

Clean clinic and friendly staff. Very efficient. Nuses . Small clinic but over all not bad. I came…read moreearly but was not able to be seen early since Dr not in till 10 and other patients before me. But that's fair.

Can't believe the review from five years ago is still being read. I have been remiss in providing…read morean update. Since this five years ago old review, BS&W Clinic in Harker Heights, they have done a 180. What a change! Not sure if they take Humana Insurance or not, but they give quality care to their patients. So, feel confident in using any or all of the BS&W clinics in the area!!!

Over 30 years with my complex condition, I have seen hundreds of doctors…read more I can truthfully say dr Roman is in my top three best of all the doctors I have ever seen. She is thorough, caring, professional..... well I just can't say enough good. Sum it up: she's awesome and I would highly recommend her for any of your family practice and beyond needs.

I absolutely love Cecilia! I even changed insurance companies to a plan that she accepts.I have…read morereferred multiple people to her. Now, I'm regretting my decision. I received a bill for over $600 for labs that should be covered under preventative services. I have called multiple times about the bill received and was told it would be taken care of. Trusting that it would be taken care of got me a nice letter in the mail from a collection agency.

I was taken care of promptly and although there were several people there I did not have to wait…read morelong for the physician to come in. He took his time talking to me and giving me advice to be further evaluated. The doctor, the other personnel, and the facility all get an A+.

I can't say enough about our amazing experience. My husband injured his knee and couldn't apply any…read morepressure to it. They treated him with kindness, compassion, and professionalism. We were in and out in less than 2 hours. Including X-rays, a shot, and fitted with a brace and crutches. I highly recommend them.

well where do i start nurse mako…read more is amazing she really cares all ways in a good mood dr robert r perry is amazing his sense of humor makes u feel good when you are feeling bad ..care quality was amazing office experience was very nice the lady will try to get you in to see the doctor i wish i can give this doctors office (10 stars )

Dr. Perry was a good doctor when I first starting seeing him, seemed to understand my situation and…read morehelped. However, one day he just stopped managing my chronic pain stating I needed a pain management doctor, well, did that twice both times with IPA in Killeen where they did nothing to manage my pain other than procedures until I did all of them and never once gave me anything to manage pain! So I went back to Dr. Perry and got him to help me again, he did so for a bit, stating I need to see a new pain management doctor, so I did, this doctor said he doesn't prescribe pain meds and does exactly what IPA does and that there was nothing he could do... So, I went back to Perry and he told me nothing he could do for pain according to the restrictions set by the CDC.... Come to find out I looked up the CDC guidelines for opioids being prescribed, the CDC can not make law, that was left up to each states legislative bodies and in Texas he was right about acute pain being limited to 10 days, however, in Texas law, chronic pain, palliative care, cancer pain, end of life care can be treated long term by opioids!!! In short Dr. Perry is a liar and might as well just be a PA or nurse assistant.... I would never recommend him to anyone!

I scheduled an appointment online 45 minutes prior to closing which was at 8pm and I scheduled the…read morevisit online for my son to be seen at 745pm. The visit was available online through online scheduling. He arrived early as directed online in the online scheduling portal. All paperwork was completed prior to him walking in. At walk-in he was told they would not see him because they had two other visits and wouldn't be taking any more patient. He had an appointment made through their portal. If they were not taking any more patients the appropriate thing to do is to close out your visits. Poor patient experience. They didn't even check him to make sure he was ok before turning him away. He's a student at UMHB. We are not there with him and would expect hours listed on the website and appointments made to be honored.

I went on 3/26 because I had already been sick 5 days with a cough, phlegm, fever and chills at…read morenight, and muscle aches, and was given a ted talk by Catherine, the nurse practitioner, that she thinks the medical establishment wants to keep people sick and that antibiotics wreck your immune system, and that the clinic has been giving out antibiotics like candy but no more, and that she thinks you need to be sick two weeks before getting any. She even bashed glp-1's. She eventually agreed that if I didn't feel better by day 7 then she would write me a prescription. I called two days later at 1pm on day 7, Saturday, and was told she was busy and would call me back. Never got a call so I called at 5:10 and nobody would answer. I called just now at 8am Sunday and was told that a note was put in my chart that she spoke to me and told me to take OTC drugs until Monday. I never spoke to her by phone, so that's a lie, and why would I wait till Monday when she said day 7? That would be day 8. I explained this to the girl on the phone and she said, "Well that's what it says on your chart." I asked to speak with the nurse practitioner that was there now and she said she was busy with patients and wouldn't prescribe me anything without seeing me. I said "I'm a patient." And she said "sir, you need to either come in and be seen again, or wait until Monday." So I spent $150 for nothing, and now they want another $150 to get what I should have been prescribed already. I've been coming to this clinic for years, even back when it was doctor's express, but this experience has been awful and I'll never use this urgent care again. I'm a self pay person because I don't have insurance, and so I only come to the urgent care if I'm really sick. I always try and stick it out to save money, so when I do come it's because I genuinely feel awful and need help, and these people have treated me like a drug addict looking for an antibiotic fix. I feel like they got my money already so now I'm just a nobody. I'll never come back here.