Vision Clinic 3440 S. National Ave - Springfield MO…read more CONS: Need more frame choices. The frames are a little more expensive than other places, but it's worth it for the quality of frames you get. ‍ Ian needs a new desk. PROS: GREAT LOCATION for me. This office is in walking distance from my house to my various doctors I have to see. They connect with my PCP & diabetic dr; sending them the test results. I had the privilege to be seen by Dr. Rice. He and his staff were wonderful. Each person I dealt with was excellent. Amy, Ian, KD and one other front desk girl I dealt with were just FANTASTIC. They were all attentive and caring. Then the atmosphere was modern and edgy. The office and machine they used are on the cutting edge of time. I would strongly suggest this establishment to any of my friends and family. Everyone should check this place out if you looking for caring people with quality care.

I wanted full service when buying glasses this year. I knew that I needed a new prescription…read morebecause I was struggling with reading small text and seeing down the road when driving. I rank the the the following: Reception: 3* Lady checking me in was ok nice. Had 4 cups/glasses sitting on her desk. 2 soda cups, a coffee cup and her personal thermal cup Pre-testing: 5+* Young lady was exceptional. Very easy to understand, smiled and interacted very kind Doctor and Assistant : 3.5* Dr Vincent Rice was very good at testing my eyes. Chairside manner leaves a lot to be desired. Hardly spoke at all. Assistant never said a word or smiled. Appeared to be upset about something. Maggie: 5+* Young lady fitting me for glasses was excellent. Very professional, helpful and friendly. Maggie's said that glasses would be in 7-10 business days. 9 business days passed and no call. Called twice and left messages. No one ever returned my call. FINALLY got a real person on the phone and confirmed glasses were there. Made a special trip, 45 minutes, to town to pick glasses up. I came in at 12:10 and one person, Maggie, was only person helping people. Kimberly1* (? I think was her name) was sitting at her desk, looking at herself in her mirror, adjusting her hair. She looked past me and helped a lady that came in two people after me. I asked her if she would help me, she would help in a bit. I'd already been there 12-15 minutes. Lindsey: 5+* (? I think was her name) was sitting at the front doctor reception desk and went to back and asked what to do to get me some help. She came back got my glasses, put them in a paper bag with glass cleaner and handed them to me. I asked "was someone going to fit them to me". She said if you want to wait. My conclusion is Vision is NOT full service! Especially when you pay $825 for a pair of glasses. Go somewhere else. You do not get what you pay for. OR get your script here and order online. You'll get better service.

We are from California and we're on vacation in the Ozarks when my significant other lost her…read moreprescription eyeglasses near Branson. Unable to find them, we called around for an optician and found Queen City. They were able to take our replacement order over the phone, asked me to text a copy of the prescription (which thankfully we had with us) and then drive in the pouring rain to Springfield. Within a hour we got to the store, picked out frames and then waited just 15 more United to get complete glasses. They were literally faster than the McDonald's next door! Great service and great expertise. Highly recommended.

I have been a customer here for at least a decade. Over the past 5 years care has increasingly…read moredeclined. I understand that price is changed with insurance but they would zero my account out every single time on one pair of glasses. Recently they told me my glasses would be completely covered but then they told me I needed $47 to get my glasses for $57 to have the mail to me and I live in the same city. The glasses that I got in August last year are missing rhinestones and when I tried to push the thing of the bridge of my nose the glasses broke in half. They will not replace the frames. Which are a cheap pair manufacturer product with inflated prices. I called them and told them today that because of treatment and decline in quality that I would not be coming back she said okay thank you have a nice day and hung up. I will never go back here beware

Really outstanding. The staff seems professional and I have nothing but good to say about the…read moredoctor himself. Highly recommendef.

several things wrong. 1. i was given a test with out…read moreconsent and they charged me a $20.00 fee 2. they would not give me my glasses until i paid that fee. 3. i had another pair of glasses that they "fitted for me" and they broke the arm of the glasses! did NOT tell me just covered it up with a plastic tube type fixer. 4. they have gotten my script wrong, its a bifocal and its hard to see anything It took us a year to get these 2 appointments (my autistic son and myself) 5. the material of the glasses feel thin and not well made. I have tried to get them to fix the problems right after they occurred and they said once i leave the office with the glasses they are not responsible any further. ( after i was told to give it a few weeks to adjust to the new glasses and then come back in)

Dr. Corey was wonderful very thorough. The staff was very very friendly and I will definitely go…read moreback.

I enjoy going to Nixa Vision! It's a nice clean place with very kind staff that are always happy to…read morehelp. The eye doctors and staff are full of helpful information to make life easier with my aging eyes. They have a nice selection of glasses that make me feel good wearing them.

Dr. Mattax performed my LASIK procedure in mid-January. I have been completely dependent upon…read morecontacts or glasses for years and years. I work long hours and by the end of the day, my eyes were killing me from wearing the contacts so long and eye fatigue. I called Mattax, Neu, Prater and quickly received a consult. Dr. Mattax and the entire staff were all extremely professional and knowledgeable. Due to my crazy schedule, I actually scheduled my procedure FOUR different times. Brooke, surgery coordinator, was awesome and completely understanding of my needs. Yes, I paid of a lot of money for this procedure, but the service and care I received was commiserate with my payment. I pay a lot of money for various things and get crap service and care. If you decide to do Lasik/RPK, definitely consider Mattax, Neu, Prater.

My mom is a patient here for several years now. I took her to her appointment and was immediately…read moreappreciative of the easily accessible parking, the covered circle driveway for drop off and pick up and the automated handicap accessible doors. She uses a wheelchair so that accommodation is extremely helpful. The facility is much larger inside than I realized and their desk staff is so courteous and professional. My mom's doctor was patient and explained his answers to her questions in terms that she could easily understand without having a degree in ophthalmology. And they are in network with a lot of different insurances which of course is a big plus. They have a nice selection of eyeglass frames but it's a much smaller selection than a LensCrafters store as an example. But my mom tried some really pretty frames and they are definitely worth consideration.

If you are looking for an outstanding eye specialist, look no further! Dr. Wallace Patrick Collins!…read moreHe has the patience of a saint and after dealing with one difficult after another (since Sept 2020) with my eyes for the first time in years I can see! I can read without headaches and see across the room with great clarity! Waves of Blessings on your healing ministry Dr. Collins!

Dr.Collins did my Cataract surgery if I could give him 100 stars I would he is a great doctor very…read morenice and kind and patient his staff is great I I am so happy I can sing I would recommend him for everyone.

Life savers. Mid week I broke my glasses and my backup pair was missing in action. Called up and…read morethey still had all my info about my frames. Big deal right? Well even though they no longer carried that frame they were able to lens match it to a similar frame and get me back in line. To quality, fast, and accommodating. 5 stats. The Good Fast. Friendly. Knowledgeable. Can't say enough good things about these guys. The Bad Nothing. The Ugly Nada, this place does it right.

One Star I had a terrible experience with this eye clinic…read more They initially told me they accepted my insurance, but later sent me a bill for the full amount. When I tried to resolve the issue, the billing department was never available to speak with me. Instead of getting any help, I eventually received a collection letter--with an additional $80 fee added on top of a $190 eye exam. Also, the exam was done on 4-9-25 and the account was sent to collections on 6-9-25. Very disappointing and unprofessional. I would not recommend this clinic to anyone.

I'm not sure what happened with the people that left the negative reviews. I don't agree with them…read moreat all. Everyone at Heffington's is great. They are super friendly and have created a fun atmosphere. Yes, there are two lovely dogs but they are well behaved and the entire store is quite clean by any standards. Most importantly, I had a very thorough eye exam and left with a perfect prescription and new frames that look great!

My experience was terrible wish l could leave a zero star review, that's what I would give them. I…read moreusually only leave good reviews and not bad ones by the time I got off the phone with the lady I was in tears. She told me I didn't qualify for glasses with my Medicaid after I had done an eye exam at a different facility I guess this wasn't true. I went back in the facility where I had gotten my exam done. She verified the lady was incorrect. These people don't know what they are talking about and are so rude. I would never recommend this place to anyone!!