We were very fortunate to be referred to Serenity Hospice. I met with Dan and he went over the…read morecare that they could offer for my Mom once she moved into memory care. She's been under their care for a few weeks and so far, so good. They work very well with the memory care team and communicate well with me as needed. My Mom is adjusting to living in memory care and likes her hospice visits.

My dad had been in a nursing home for several months and when it came time for hospice I of course…read morechose Serenity. They had taken care of mom and no way would i trust anyone else. Janice was first on the scene and it was like a family member came to the rescue. Next was Diane who remembered my dad and I and continued his care. Even though he wasn't awake she talked to him like a family member or long time friend. I don't have any experience with other hospice companies just didn't need to. Feel confident your loved one will be treated like a cherished family member.

My husband needed hospice care and Tranquility Sands was there in June. Within 4 hours, the owner…read moreTristan, had a breathing machine and bed set up for him in a house in Palm Desert. Howard transported Dean from Eisenhower to the hospice home. The care was outstanding. My husband was kept extremely comfortable in his short stay there. Betty, their grief counselor has visited me a couple times to see how I was doing. The hospice home was clean, comfortable and quiet, things I wanted to provide my husband in his last days. I had a great deal of peace knowing his heart was happy. My daughter, an Eisenhower nurse knows Tristan and his work, that in itself helped guide me and I did not look at any other facilities. Thank you for making his last days comfortable and peaceful. Susie P.

It's never easy to lose your love ones , but Tranquility Sands Hospice helped our family get…read morethrough a tough time with nothing but dignity for our beloved father.I was a bedside Rn for 43 years and I was very grateful for this agencies attention to detail. I would recommend their services to anyone! Thank you Tranquility Sands Hospice

Such a great group of nurses, doctors, caregivers, and social worker. My family is forever grateful…read morefor the care they gave. We could not have done this without them. Thank you.

Reliance Hospice is simply wonderful! Their services are great. Reliance was empathetic and a huge…read morehelp to my family, which is all someone could ask for.

My 90 year old other spent the final week of her life in the…read morecare of this facility. The care my mother received was outstanding. Our family was blessed to know she was treated with dignity and comfort during her passing.

Choosing a skilled nursing or an assisted living location for your parent is one of the most…read morecrucial and difficult tasks of an adult child as we switch roles taking care of our parents. So this review has a background of research in the desert area in which choices were available and fortunately finances did not get in the way of choices. I have been to the care facilities rated well and those not so well...and there are factors that I learned which are most important making your decision...size, care concern of the staff, administration, activities, actual accomodation, cleanliness, and sound ( you would be surprised how loud some places are due to room placement, thin walls, guests sitting alone in a hallway or inefficient response to call buttons so the place is just bells going off and sadly the lone patient or resident yelling for help.) I have visited the ones with stunning grounds and lobbies only to find the rooms dated and the staff overworked or doing the minimum to keep your loved ones alive. I have seen medical mistakes where fail safe systems failed due to staff not following protocol. So if I have to say one thing to anyone looking for their parent don't be fooled by the whistles and bells, don't be fooled by the fancy exterior or lobbies or a few lounges truly look inside. So now my review...Emeritus has been a consistent oasis for my parents. first my dad in their skilled nursing then my mom in both skilled and assisted living. ( Please note: I made a mistake for three weeks sending my mom elsewhere to another skilled facility in Palm Desert that allegedly had a great reputation with the pretty lobby and grounds etc but it turned out to be a place whose reputation did not match its care level and was more hype.Though the staff had competent members, mistakes were made too many times for comfort) this is to show my review is not solitary I visited numerous facilities while researching a place for my parent(s) Emeritus is clean, a quiet place where your parent or loved one can heal if in skilled nursing, they actually care and learn names, and work to improve your loved ones well being...you never sense the business side only the care side and they make the effort to comfort your parent and your concerns (only complaint which is common in skilled nursing was the food but you don't go there expecting fine dining). Their assisted living is lovely small quaint with activities. The RNs and CNAs are top notch and interact with guests, and know everything that's going on at anytime with all their guests and management is great. Accommodations are clean well thought out and with huge closets ( ok that may not be important to you but when your parent down sizes the ability to keep a lot of their personal clothes and items is very important) food is better ;) I simply can't say enough about this facility it's a little gem. And being across the street from Eisenhower hospital near many doctors is a plus. Now I don't know about other emeritus properties I can only judge this one, so this review is only about Rancho Mirage. So when you begin to look, consider this property for your parent and your piece of mind when you go home just knowing he or she is in safe hands is vital....because in the end that is all that matters.

Palm Springs Hospice and Palliative Care wax such a great support during my husband's recent…read morehospice . Craig Liebelt and staff were available supplies all the way through the process. I am so grateful to all of them for their compassion and support . My husband was given the dignity he deserved . I highly recommend them .

My 90 year old grandma has been with Palm Springs Hospice And Palliative Care for several months…read morenow. I could not be more pleased with the level of care she is receiving. Their entire team is top notch and so responsive to any of our needs. My grandma lights up every time CHHA comes to see her. I would not hesitate to recommend Palm Springs Hospice and Palliative Care for other families in need.

We have been using Right at Home for the past two months to care for my husband while I run…read moreerrands, exercise, and occasionally spend time with friends. I've been very pleased with both their service and their caregivers. The office staff is responsive and quick to answer questions, and every caregiver we've had has been kind, capable, and helpful. One caregiver in particular deserves special recognition: Arthur. On his first visit, he arrived while I was rushing to get ready for dinner with friends and still needed to prepare my husband for the evening. Arthur immediately stepped in without hesitation and took over so I could leave on time. He was wonderful with my husband and handled everything with calm confidence. Because of Arthur's help, I was able to relax and enjoy my evening without worry. I'm very grateful for the support we've received from Right at Home.

We used other services for Dad several years ago and were not happy with the quality of care. We…read morefound Right at Home for mom last summer and have been impressed with the professionalism and quality of care. Mom needs companion care, and Amparo does a great job getting mom to her appointments, taking her to the market, making light meals and helping us manage the house. Our care manager, Sam, is very helpful and prompt to respond. Scheduling has been efficient and pretty seamless when we have needed changes.

I was in the hospital for 3 months fighting pneumonia while in stage 4 COPD. I was put on Hospice…read morewhen I was discharged from the hospital. The doctors weren't very optimistic that I'd live. The great staff at Gentiva took great care of me and 8 months later I was discharged from Hospice. Gentiva provided me with an RN, a CNA, a doctor, a Social Worker, and a Chaplin. These people are a team. Unless you want to make a change, you have the same caregivers. Make sure you ask questions before you decide. Hospice providers all offer different levels of care.

Awful customer service They left one oxygen tank at my dads…read morehome and refused to pick it up.

Pros- -Loved one was able to stay in the comfort of their…read moreown home. The convenience of having a hospice caregiver come to us was good. -Medications and basic essentials are provided as long as your health insurance allows it. -Operators on the 24hr phone line were professional. -Quality of care was good but with caveats. See below Cons -Not great communication. Case worker and some nurses would not reply to messages at times. I understand time off for individuals are needed but we were never informed of their schedules. No follow up calls to ensure the situation was resolved. -Bedside manner needs improving. Not much sympathy for loved one and family. One condolence text was sent from one of the nurses. However, the text also inquired when they can come by to pick up the important unused meds. Sigh. -Medications were not always reviewed or revised in a timely manner. I had to stay on top of which meds my loved one was taking and how they affected them. Loved one kept on saying the medications were making things worse. It makes me question some of the judgement calls that this facility made. Overall, this facility just does the job but that's it. There is not much sensitivity to the loved ones. In my opinion, they have calloused themselves to the point of having a production line mentality to get the job done. It's difficult to say how this affected my loved one's passing. My advice is to please do extensive research when choosing a hospice facility. Your loved one's care is worth the time and effort.

My significant other (Mike) was with this hospice for about 5 months. This was our first experience…read morewith hospice so it was a real learning curve. From almost the beginning we had serious issues with over medication and no concern whatsoever with which meds Mike had no tolerance for or sensitivity to. We had a roller coaster ride that was exhausting and now I know, completely unnecessary. Mike hallucinated off and on from too much morphine when he should have been on Fentanyl patches. The nurse and social worker were very nice people but the doctor was impossible. I found another hospice that immediately put Mike on Fentanyl patches and the hallucinations stopped. He got his sanity back and things have been on a pretty even keel since July, i am deeply disappointed though, in hospice care on the whole. It is not what I expected or imagined. I feel like we really have nobody except ourselves. I don't know if this is the usual or not. I have had to do my own research on medication and other aspects of care and even now I don't feel supported. The doctors do not examine or even speak to the patient or caregiver. Everything is done through a nurse and you have to push for every single thing. It's frustrating and I feel, dangerous. My impression is that they use the cheapest medications possible, and ignore everything else. No real care beyond passing out drugs. A sad situation made worse by an indifferent healthcare system.

An Amazing Experience!…read more I can't express enough how thankful I am for Lori and the entire staff at Segovia. I recently needed to transition my 91 year old mother from her own home to assisted living. I researched many locations and visited a couple of them and none of them hold a candle to the quality and care of the Segovia staff. Lori from Marketing made the process incredibly easy and treated my mom with such care and compassion. They helped me get really nice rental furniture quickly from a trusted vendor and made the move in process seamless. The building facilities are top notch and beautifully decorated. I have now had multiple meals with my mom at Segovia and the food quality is amazing and the service is excellent. The staff has made us feel very welcome in such a short time. In my mom's first week, she has already started making friends and participating in the multiple activities in the development and offsite. If you are looking for the best in assisted living in the Coachella Valley, Segovia is the place!

We were looking for a new home for mom. The process can be quite daunting. When researching to…read morefind the right place, we experienced everything from a hard sales pitch to "i do not care" attitude. Segovia WON hands down. From the first interaction with Lori Torres until this day, she was a great help for us and our decision. Lori took time to answer every question we had. It never felt like a sales pitch which we experienced with other places. Her attitude was always pleasant, friendly, yet professional. Kudos to Lori- a five star experience. So very happy we found SEGOVIA and mom can now call it her home.