I have been trying to get a hold of someone to talk to since Friday and today is Tuesday. I could…read morenever have faith or trust in a company that can't even return a phone call. Friday I sent an email, Saturday I filled out a form on their line and said I wanted a phone call on Sunday, Monday morning. First thing I called them and they said they would have a nurse call me that afternoon and she never did today is Tuesday morning and I say forget about it. I could never trust these people to be there if I needed them.

Serenity took really great care of both my grandma's! Really kind compassionate healthcare workers…read morewill always recommend Serenity

Great Care!! The entire team is wonderful!!…read moreCaring, compassionate, response to requests are fast, requests for a nurse to visit outside regular schedule are always handled quickly and efficiently with kindness, concerns and questions are always addressed, very good at working with family members and caregivers Highly recommend this professional and loving organization We are so grateful that we have Tranquility Sands as part of team. If you want honest, caring, professional hospice care you should use Tranquility Sands!!!!!

My husband needed hospice care and Tranquility Sands was there in June. Within 4 hours, the owner…read moreTristan, had a breathing machine and bed set up for him in a house in Palm Desert. Howard transported Dean from Eisenhower to the hospice home. The care was outstanding. My husband was kept extremely comfortable in his short stay there. Betty, their grief counselor has visited me a couple times to see how I was doing. The hospice home was clean, comfortable and quiet, things I wanted to provide my husband in his last days. I had a great deal of peace knowing his heart was happy. My daughter, an Eisenhower nurse knows Tristan and his work, that in itself helped guide me and I did not look at any other facilities. Thank you for making his last days comfortable and peaceful. Susie P.

My mother entered hospice in June 2024 and lasted 80 days before she passed away. The care provided…read moreby Reliance was outstanding. They were easy to communicate, proactive and concerned about my mental health and my mother's comfort. I have every confidence in their professionalism and caring nature. I strongly recommend to them. I will add that they also recommended a board and care for my mother and the board and care was perfect fit for her.

Such a great group of nurses, doctors, caregivers, and social worker. My family is forever grateful…read morefor the care they gave. We could not have done this without them. Thank you.

My 90 year old other spent the final week of her life in the…read morecare of this facility. The care my mother received was outstanding. Our family was blessed to know she was treated with dignity and comfort during her passing.

Choosing a skilled nursing or an assisted living location for your parent is one of the most…read morecrucial and difficult tasks of an adult child as we switch roles taking care of our parents. So this review has a background of research in the desert area in which choices were available and fortunately finances did not get in the way of choices. I have been to the care facilities rated well and those not so well...and there are factors that I learned which are most important making your decision...size, care concern of the staff, administration, activities, actual accomodation, cleanliness, and sound ( you would be surprised how loud some places are due to room placement, thin walls, guests sitting alone in a hallway or inefficient response to call buttons so the place is just bells going off and sadly the lone patient or resident yelling for help.) I have visited the ones with stunning grounds and lobbies only to find the rooms dated and the staff overworked or doing the minimum to keep your loved ones alive. I have seen medical mistakes where fail safe systems failed due to staff not following protocol. So if I have to say one thing to anyone looking for their parent don't be fooled by the whistles and bells, don't be fooled by the fancy exterior or lobbies or a few lounges truly look inside. So now my review...Emeritus has been a consistent oasis for my parents. first my dad in their skilled nursing then my mom in both skilled and assisted living. ( Please note: I made a mistake for three weeks sending my mom elsewhere to another skilled facility in Palm Desert that allegedly had a great reputation with the pretty lobby and grounds etc but it turned out to be a place whose reputation did not match its care level and was more hype.Though the staff had competent members, mistakes were made too many times for comfort) this is to show my review is not solitary I visited numerous facilities while researching a place for my parent(s) Emeritus is clean, a quiet place where your parent or loved one can heal if in skilled nursing, they actually care and learn names, and work to improve your loved ones well being...you never sense the business side only the care side and they make the effort to comfort your parent and your concerns (only complaint which is common in skilled nursing was the food but you don't go there expecting fine dining). Their assisted living is lovely small quaint with activities. The RNs and CNAs are top notch and interact with guests, and know everything that's going on at anytime with all their guests and management is great. Accommodations are clean well thought out and with huge closets ( ok that may not be important to you but when your parent down sizes the ability to keep a lot of their personal clothes and items is very important) food is better ;) I simply can't say enough about this facility it's a little gem. And being across the street from Eisenhower hospital near many doctors is a plus. Now I don't know about other emeritus properties I can only judge this one, so this review is only about Rancho Mirage. So when you begin to look, consider this property for your parent and your piece of mind when you go home just knowing he or she is in safe hands is vital....because in the end that is all that matters.

Palm Springs Hospice and Palliative Care wax such a great support during my husband's recent…read morehospice . Craig Liebelt and staff were available supplies all the way through the process. I am so grateful to all of them for their compassion and support . My husband was given the dignity he deserved . I highly recommend them .

My 90 year old grandma has been with Palm Springs Hospice And Palliative Care for several months…read morenow. I could not be more pleased with the level of care she is receiving. Their entire team is top notch and so responsive to any of our needs. My grandma lights up every time CHHA comes to see her. I would not hesitate to recommend Palm Springs Hospice and Palliative Care for other families in need.

My brother was battling leukemia, and was suddenly in the final few days of his life…read more We needed 24/7 care... And we needed it right away. Thank God, we found Right at Home. Birdie was able to get us set up in one afternoon... And had a caregiver here at 7 AM the next morning. Sophia worked a 12 hour shift taking care of my brother. And I could see right away that she wasn't just doing a "job"... She was truly caring for my brother. Her work came from her heart. And the same was true for Ryan, who relieved her at 7 PM. Sadly, my brother died around 8:30 that night. Yet Ryan stayed with me, to provide moral support, until the mortuary finally picked up my brother's body. I can't say enough about the quality of care that Right at Home provided... and the quality of people they have hired. I highly recommend them.

Our family has been with Right at Home for several years. When we first realized we needed in home…read morecare we really didn't know where to start. Someone recommended Right at Home. My 1st call was to Bertie, she was very understanding and really took the time to listen to our needs. It felt like I was talking to a friend who really cares. Through the years we have only had of couple different care givers, not because of anything specific other than finding the perfect fit for my Mom. That perfect fit is Raina! Raina has been so caring and gentle with my Mom and truly understands her needs. She is very patient and listens. Raina has become a vital part in helping my Mom stay in the home she loves so dearly. I am thankful to Right at Home and the wonderful staff helping our family through this challenging time. I highly recommend, if you are looking for in home care, start at Right at Home.

My mom recently passed at Gentiva in Palm Desert. Our nurse was kind, loving, caring, attentive,…read morepatient and so many other things words don't express well enough. She was simply an angel during the 3 days my mom was passing away. I just wanted to send a note to say that you have an absolutely incredible employee and I feel so lucky to have been blessed with her kindness. Gentiva overall was a wonderful experience during such a difficult time. Thank you for all that you are doing to take care of your employees so they are happy and for all of the hard work that everyone does from the cleaning people to the very kind Dr. It could not have been any better of an experience.

Extremely frustrating and disappointing experience…read more Our family has spent nearly five months trying to get a physician certification completed for an EDD Paid Family Leave claim after our father passed away on April 24, 2026. From the beginning, we followed the instructions we were given. We were initially told that the doctor did not use the online system, so we brought the physical paperwork to the doctor. We later learned from EDD that the physician's signature was missing. EDD then instructed us to have the doctor complete the certification online. EDD told us that the doctor submitted it as a Disability claim instead of a Paid Family Leave claim and entered 8 hours of care, even though our father required 24-hour care. EDD required us to go through the process again and sent new paperwork, including forms that needed to be completed by the doctor. We personally delivered the paperwork to Gentiva and then spent weeks calling and following up. We were repeatedly told someone would call us back. No one did. We eventually had to go to the Gentiva office in person just to get updates. After approximately three weeks of waiting for paperwork we had personally delivered, we were ultimately told that the doctor "will not fill out any more paperwork." Nearly five months have now passed since our father's death, and our EDD claim still cannot move forward because the physician certification has not been properly completed. We have documented our calls, paperwork, and attempts to resolve this issue. We have also filed a formal complaint with Gentiva's Compliance Department. This is no longer about the EDD payment. It is about the principle of the matter and the lack of communication, follow-through, and accountability. During an already difficult time following the loss of our father, we expected basic professionalism and communication. Instead, our family was left chasing paperwork and answers for months. Very disappointing experience with Gentiva.

I contacted them last December for my mom. They all have been so wonderful with all of us. They…read moretook care of the whole family. They are all very kind, skilled and caring individuals. True local professionals that care. Thank you so much.

Pros- -Loved one was able to stay in the comfort of their…read moreown home. The convenience of having a hospice caregiver come to us was good. -Medications and basic essentials are provided as long as your health insurance allows it. -Operators on the 24hr phone line were professional. -Quality of care was good but with caveats. See below Cons -Not great communication. Case worker and some nurses would not reply to messages at times. I understand time off for individuals are needed but we were never informed of their schedules. No follow up calls to ensure the situation was resolved. -Bedside manner needs improving. Not much sympathy for loved one and family. One condolence text was sent from one of the nurses. However, the text also inquired when they can come by to pick up the important unused meds. Sigh. -Medications were not always reviewed or revised in a timely manner. I had to stay on top of which meds my loved one was taking and how they affected them. Loved one kept on saying the medications were making things worse. It makes me question some of the judgement calls that this facility made. Overall, this facility just does the job but that's it. There is not much sensitivity to the loved ones. In my opinion, they have calloused themselves to the point of having a production line mentality to get the job done. It's difficult to say how this affected my loved one's passing. My advice is to please do extensive research when choosing a hospice facility. Your loved one's care is worth the time and effort.

An Amazing Experience!…read more I can't express enough how thankful I am for Lori and the entire staff at Segovia. I recently needed to transition my 91 year old mother from her own home to assisted living. I researched many locations and visited a couple of them and none of them hold a candle to the quality and care of the Segovia staff. Lori from Marketing made the process incredibly easy and treated my mom with such care and compassion. They helped me get really nice rental furniture quickly from a trusted vendor and made the move in process seamless. The building facilities are top notch and beautifully decorated. I have now had multiple meals with my mom at Segovia and the food quality is amazing and the service is excellent. The staff has made us feel very welcome in such a short time. In my mom's first week, she has already started making friends and participating in the multiple activities in the development and offsite. If you are looking for the best in assisted living in the Coachella Valley, Segovia is the place!

We were looking for a new home for mom. The process can be quite daunting. When researching to…read morefind the right place, we experienced everything from a hard sales pitch to "i do not care" attitude. Segovia WON hands down. From the first interaction with Lori Torres until this day, she was a great help for us and our decision. Lori took time to answer every question we had. It never felt like a sales pitch which we experienced with other places. Her attitude was always pleasant, friendly, yet professional. Kudos to Lori- a five star experience. So very happy we found SEGOVIA and mom can now call it her home.