The Sunday buffet FOOD has definitely been upgraded, but the customer service, especially adding 18% for bad/no service, has become so low quality that I may have to stay away for another few years(if they stay open that long). I really want to go back and enjoy the food, but with that service, it wasn't worth the $25+ that I paid
Just a disclaimer I've only ever been to the Sunday buffet, and never visited any other day of the week so I don't know how Mon-Sat is.
My first visit was years ago. Heard about this Sunday only buffet and had to try it. this place was always busy, and often a waiting line stretched out The door. The food was okay, but there was this amazing fried fish which was the reason I returned several times. So between the fish and the amazing, friendly customer service, Miss Thelma's would have received a 4-5 star review.
Recently (after about a 2 yr break) I returned, hoping for the same great fish and same great service, but the Sunday buffet experience has definitely went downhill.
Went in and the place was empty except for a party of 3. We stood @the front awkwardly because we weren't greeted, but there were 2 girls standing at the desk talking. I guess we interrupted their busy day.
We were told we could seat ourselves. So first we looked around and the table that could accommodate the 5 of us was in the middle of breeze from the ac or ventilation unit. The we thought about moving tables together. Then we settled for the table with a sofa on 1 side. Well the sofa rocked. So any time someone moved, shifted, or got up, we had to brace ourselves.
The positive is that all the food was amazing this time, not just the fish. Everything I ate was enjoyable, seasoned well, and cooked to perfection. Definitely an improvement from the previous years.
Now where they failed is the customer service. It was pretty much non-existent. Maybe it was because they add 18% to parties of 4 or more. I sat there thirsty because I finished my iced tea and was never offered another, which I would have gladly paid for. So I had to join in on the pitcher of water that was on the table. I know Sunday is buffet style, but someone should have asked how we were. There were random ppl that cleared our plates when we stacked them on the corner of the table. Random ppl meaning kitchen staff and the bartender. There is also a bar in the back corner which I don't remember that being there years ago. At least if 1 of there 2 "hostesses/servers" had come over, maybe I could have gotten another iced tea.
This used to be a warm, friendly, uplifting, bustling atmosphere, but now it's just dark and cold. Hopefully they can work on whatever went wrong over the past few years. It's definitely not the food that is a problem! read more