This is a long one. Read until the end…read more
Let me start by saying that I was going to this braider since moving to Baltimore in 2016. When my sister moved to Baltimore, I sang Binta's praises and she started going there to get her hair done. As I've gotten older, my tolerance for poor customer service and disrespect is severely low. If I'm paying you my hard earned money for a service you say you deliver, then you should deliver it.
Let's begin with the Thursday before my appointment. I called the number and spoke to the owner. I explained that I needed my hair done on Saturday morning and confirmed with her that she was able to take me at 9AM SHARP that Saturday. I texted the style I wanted and was quoted a price. I will add that I had to call a few times after I texted the hair style I wanted to confirm that they could fit me in. I shouldn't have to do that, but I let that slide. If you want my patronage, be prompt in responding to inquiries, especially if you told me to reach out to you in this way. The other thing I asked, and Binta confirmed, is that they had hair in the shop that was NOT kanekalon. I told her the last time I had my braids done, my scalp itched badly from the kanekalon and I didn't want that used in my hair this time. I asked because if I needed to bring my own hair, I would have done so. She said no-we have hair that does not itch. "The best quality hair," is what she told me.
Saturday comes. I'm at the store at 9AM. Binta is already there working on a head. My braider doesn't come until 9:45. I keep asking Binta when this lady will arrive and she tells me "soon." Sadly, I keep sitting there because I have a flight to catch on Monday. At or around 9:45AM, this lady comes in with the ill attitude. It's my braider. She comes in and starts parting my hair. Then she grabs a pack of hair that says "100% kanekalon" on the bag. I'm like, nah-hold up. I don't want that hair. That hair is itchy. She's like, no, this is good hair. I tell her I don't want kanekalon hair; I want something else. She tells me this hair is not kanekalon hair. I'm looking at her and she's looking at me. I'm looking at the pack of hair in her hand that says "100% kanekalon" wondering if I should believe her or my lying eyes. I'm looking at Binta, who is pretending like she can't here us going back and forth to intervene. I say, "Binta, I thought you told me you had hair in here that was not kanekalon. I told you on Thursday I didn't want that." Do you know this lady starts lying, talking about how that hair is not kanekalon and it's good quality?!?! I'm looking at them both, like, one of you better make some ish shake, because I asked for something that you all told me you had and I expect the thing I asked for. It got to a point where the braider and Binta are going back and forth in their native tongue. Suddenly, old girl leaves the shop.
"Binta," I ask, "where is she going?"
"She's going home," Binta replies.
"What? So, what is supposed to happen now? Why is she going home? Who is going to do my hair?" I think I laughed at this point, because this is absurd.
"She said you had an attitude and she didn't want to do your hair, so you will have to wait for me to finish."
I cackled at this point. I have an attitude because I expect to get the thing I asked for!?!? I have an attitude because I'm holding you all accountable for your trash work ethic?"
"Don't worry," I said. I hopped off from the chair and left. On the way out, I said, "Don't worry about my attitude or my money. You will never see me here again. You won't see my sister here ever again, either."
Now, if this is the type of experience you want when you get your hair done, then by all means-Binta Hair Braiding is the place for you. But if you value your time, money, and expect customer service, then a word is enough for the wise.
My next review will be for the hair braiding place where I ended up, and the place me and my sister will be going from now on.