I put off going to the dentist for years from major anxiety. I finally was forced to go from a…read morebroken tooth. So glad I found this place! The folks at lifetime of smiles are so kind, intentional, and non-judgmental. Of course it is expensive, but you get what you pay for. I like that they ask you initially what barriers you might have and also your main goal for the visit. Dr. Lee is so kind, takes his time explaining everything, and makes sure you are completely comfortable. I thought pain free was a myth, but they really do such a great job. Thanks for everything!

Warning: Predatory Billing and Financial Negligence…read more I am leaving this review to warn others about the unprofessional and predatory billing practices at A Lifetime of Smiles. After completing several visits in February 2025, I paid a total of $1,669.00 in person at the time of service. Despite these large payments, the office never sent me a single paper bill or electronic statement. The first "notice" I received of any balance was a casual text message sent at 4:00 PM the day before a scheduled appointment in April 2025, claiming I owed a "heads up" amount of $946.00. When I immediately asked for a breakdown, they waited until the next morning to tell me $829.00 was a "prior balance" from insurance adjustments. They went completely silent for 11 months, only to send this unverified debt to a collections agency in March 2026. After doing the math myself using my Cigna EOBs and bank records, their numbers are mathematically impossible: Verified Over-Collection: On February 12, 2025, my insurance EOB stated my responsibility was only $465.00. However, the office charged me $712.00 at the window--an over-collection of $247.00 for a single visit. Missing Credits: According to my insurance, my total responsibility for all February visits was $1,742.60. Since I already paid $1,669.00, my actual balance should have been roughly $73.00, yet they are hounding me for $829.00. This office appears to either have a complete failure in their accounting department or is intentionally "balance billing" patients for amounts the insurance company has already adjusted. To jump straight to collections a year later without ever providing an itemized invoice is a predatory and unprofessional way to treat patients. I have filed a formal complaint with the Illinois Department of Financial and Professional Regulation (IDFPR) and the Attorney General. Avoid this practice unless you want to be blindsided by fraudulent "balances" a year after your treatment.

I was treated like crap. I felt uncomfortable with the nurse I dealt with. She called me fat and…read moresaid I can't Gain more than 10 pounds or they will send me to Peoria. I'm not happy. Tried to schedule an appointment and got no where. The lady sat on the phone and didn't say anything so after that I just don't want to deal with these people. I have never felt so disrespected in my life. I will never go to one of their offices again.

My visits so far have been wonderful. Staff and doctors are efficient, kind, and patient. My…read moretransition with becoming a new patient here has been wonderful. Concerned caring doctors and all staff. They are on point with appointments medical knowledge and excellent hospitality. Im 33 weeks pregnant and they have been wonderful with details on every visits. Followups are great and the appointments are on time. This office makes visiting the docs a breeze. Stress free and peaceful. I recommend this obgyn office. They are flexible and detailed with what they offer. The office set up is great and clean! My experience each appt has been great!

Very nice place , it's pretty big inside with lots of seating and everyone was nice and helpful…read morewith any questions and the Dr was very professional and didn't rush us out like some others have and answered all questions and concerns

I got Lasik from Gailey Eye Clinic in 2020. It went well. However, now I am working on getting into…read morethe military again and need my records from them in order to get back in. It is a time sensitive matter, and they refuse to email my records to the recruiter or myself. They will only allow traditional mail or pick-up (I now live in Florida). Even though there are no laws preventing email. Gailey Eye Clinic is more than decade behind the times with this. Given that you never know when you may need to get a copy of your records, I would recommend not using Gailey since if you need them in a timely manner, you'll be screwed.

Ordered contacts at all about eyes online after visiting this location. Never recieved them. It's…read morebeen over a month. They dont return my voicemails. Business's like this will rip you off and there is no recourse. I will never use all about eyes again. I dont recommend anyone does.

Scheduled an appointment online. Arrived 10mins prior to appointment and they said they overbooked…read moreand I should have received a voicemail. Two phone numbers were given and neither received a voicemail.

Jenn is amazing. If you have not visited her yet YOU haven't yet met with a health care pro that…read moredeserves your patronage. I pray she's around a long time providing the only local professional ive crossed paths with to date. I would not recommend another Within 60 miles. Ive test driven many. I can easily group all others as useless. Especially in Ottawa. Aurora and the whole of lasalle County and Will. Do your self a favor. See Jenn and you'll repost my review many times.

My daughter had surgery at Ottawa Regional hospital in March. The nurses were friendly and the…read moresurgeon she had, Dr. Chin Swong, was fantastic and very good at his profession. The hospital let us know what to expect every step of the way. My daughter healed very fast and was not in a lot of pain. Great doctors and nurses!!! We went for our first appointment and he was very friendly and confirmed that she needed surgery. We scheduled our appointment with the anesthesiologist the day before surgery and then the day of surgery they do surgery in order of youngest patient to oldest. Her pediatritian was surprised how fast she healed. Medicaid is accepted. About 10 days after surgery you will need to go for a quick 5 minute follow up appointment. Chin Swong MD 1050 East Norris Drive Ottawa, IL 61350 815-431-5518

I chose Dr. Sundberg as my dentist on a recommendation and I really like her and the office. The…read moreOffice is clean, modern, and full of friendly people. As far as I know its all women that work there and they are all very friendly. The Doctor and all of the assistants were easy to talk to and explained thoroughly whenever i had a question. The Doctor was really good about numbing me up so that I never felt a thing. I didn't know that dentist visits could be completely painless. Another reason that I chose this office is because they accepted my dental insurance (Sage Technologies) but the receptionist was extremely helpful in explaining what I needed to pay and what my benefits were. The office always calls me a few days before my appointment just to remind me and visits are usually very quick due to not having to wait in line. If I show up on time, I'm in the chair within 10 minutes. Highly recommended. If your looking ... definitely give them a call.

Caring. Thorough, Friendly professional. The office is clean, neat . Dr Norris is wonderful!!read more

I had a hydro facial with Kendra P. and it was amazing the whole staff here is wonderful!! High…read morerecommend Dr. Norris and her team!