glass in the bathroom broke during the really cold stretch of weather. we had someone else give an…read moreestimate which seemed high considering all we did was send a picture and measurements of the window (it's a very small window). read some reviews and decided to give Glass Guru a shot. the person that came out measured everyone and gave us an estimate that is almost $150 less than the first one. we put in half as a deposit. two weeks later, another worker came out, took out the window, put in new glass, and was done in about an hour. I would definitely use Glass Guru again if something like this happens.

Wonderful! Fast and affordable! Had a cracked, and…read moretherefore, foggy double pane window. Inquired on APR 09 and the glass was perfectly replaced two weeks later. Fast, friendly, accommodating, caring and affordable!

They no longer are on location. However, their website shows hours. They have a sign out front to…read morecontact them via email. I did send an email inquiring about some work. They never responded with a reply.

We needed some larger mirrors resized. I called and he got me in the next business day and we had…read morethe mirrors ready before noon. The cost was very reasonable and the service fast and professional. I would highly recommend this business!

Multiple experiences with John and Advantage over the years. Each time was a great experience…read more From the claim file to the installation, everything went easy. I like to support locally owned businesses who have a stake in the community. You know with whom you are dealing when you get your glass service done by Advantage.

Quick, efficient. Top quality job. Worker was friendly and helpful. Highly recommendedread more

called them today and explained my situation in which my door was sticking. He offered an easy…read moresolution, and he explained it over the phone. My door issue is resolved, and this is the kind of business I will use in the future should the need arise because just by talking with the gentleman on the phone gave me a great deal of trust in the business.

I had the pleasure of working with Tim and his team at Lakeview--Alissa and Jason were especially…read moregreat to work with. They were responsive, professional, and kind throughout the entire window repair process. Everything was handled smoothly and with great care. I would highly recommend Lakeview to anyone looking for quality work and a team you can trust. Looking forward to working with them again in the future.

It amazes me to this day how a business owner can advertise that they are a family owned company,…read moreand show off all their trophies and plaques in their store regarding customer service, but then turn around and treat me and my family the way they did. 52 days ago I paid upfront for Designed Glass to order me a replacement double pane window for my daughters bedroom which had cracked over the winter. Due my homes distance from their company, we pre-arranged that when the glass comes in I will bring in the window frame with the cracked glass. They will then install the new glass (their guy who measured the window told me they could do this the same day as drop off). I could then pick the window up later that same day and bring it to the tinting company before bringing it home. Throughout the next 6 weeks I consistently checked in on the status of the window. I would get emails back from Sarah apologizing for the delay and that it is out of their hands this is their suppliers problem. Finally at the end of Feb I received an email stating it was finally in. On Wednesday Feb 26th I called ahead and spoke with Rachel telling her I will be on my way to drop the window frame off. When I arrived, Rachel told me she spoke to the guys in the back and they will not be able to install the pane until tomorrow or possibly in 2 days, but assured me it would be done by the weekend, and would try her best to have them get it done ASAP. Fri came and I called asking for the status of the window, Sarah told me it was not done, but she would call me if they can complete it by 2pm that day. I explained my concern, and what Rachel told me 2 days prior, but all she could do was say sorry. Fri afternoon came, and no call from Sarah. I received an email from Sarah later that day claiming my window should be done by Monday now, but unfortunately I was on shift at work Mon and could not pick up the window till Tues. Tues morning, I arrived in the morning and Sarah told me I would have to come back in 1hr due to the window was on the other side of the shop area, and no one was available to go get it. At this point I asked Sarah to have a supervisor or Owner call me regarding the promises that were made to me and my overall experience with their service. 3hrs later I called due to no one calling me back. I was told by Sarah the owner has been brought up to speed with my experience and the owner is now there, so I decided to drive back in to get my window and speak to the owner. While on the phone with Sarah, she agreed with me when I asked how does a person in my shoes not give a poor review based on what my experience has been with Designed glass? The owner, Courtney finally came out to the showroom after I arrived and asked me "is there a problem?" (acting like she knows nothing about my order). I asked her what she knows of my order, and she said "nothing". I was confused and said "Sarah told me over the phone an hour ago that you were explained my situation and were brought up to speed on what all the issues we went through. She then said, "oh yes, but I have not sat down and processed or looked into any of these delays". She then said to me "what do you want from us, your window is right here ready for you". I realized then that Courtney was not out to provide quality customer service or even try to make the customer satisfied. She showed no compassion during our conversation and never acknowledged her company or employees underdelivered their promises. This could all have been avoided if they had told us the truth. If they were not able to perform the service on the timeline that they promised, then we would not have taken our window off our daughter's bedroom in the middle of February to bring in if we knew it would have taken this long to put the glass in at their shop. The communication and customer service was an awful experience, especially once they had our product in the shop.

They installed my shower glass door and they cut The metal piece too short so it leaks. when I…read morecalled they told me in order to replace the door they installed incorrectly, I would have to pay.

(Golden Valley customer) I recently replaced a glass top on my coffee table and three corner…read moreshelves in a built in. Since the built in was constructed of sheetrock, it wasn't square and therefore inconsistent in size of shelves. I didn't know that and got three of the same size made. When one didn't fit, I took it back to Custom Glass with the right measurement. They Immediately cut it to the size I had measured--and AT NO COST. While there I got a ton of information--about replacement of glass doors on my shower that have hard water spots and the preconconcieved notion that glass could be recycled instead of trashed. NOT! The price I got for all work was less than was quoted me on an online custom glass on the east coast. I feel I got great value and great work with super friendly folks. I'll go back!

Custom Glass has been my go to for any glass and mirror projects. They are very friendly and very…read moreinformative when you come in. I took a scratched mirror in the other day and within 3 hours they buffed out the scratch and ready to pick up. I cannot tell where it was. Awesome work. Thank you

Thought I'd try a new glass company. Just some simple book case flat glass. Everything went ok…read moreuntil I noticed they gave us square corners on the glass and I requested radiused corners on the glass to fit the existing doors. I even made templates for them. I got the glass then i noticed the square corners and not the radiused corners which i ordered. The guy said sorry forgot about that. I will be there tomorrow morning to pick them up and i will deliver them back to you the same day. I was happy. Well he never texted me, never called me, nothing. I texted him and said where are you and when are you coming, my clients are expecting me to install this tomorrow. The guy literally ghosted me and stuck me with 8 pieces of glass $400. Now i have to modify the backs of the book case doors in order for these to fit. What a P.O.S. he is for sticking me with this disaster and getting paid in full up front. He could at least give us a $150 refund for this mess he created. The glass was purchased from LevelGlassMN in Bloomington, MN.