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    Glass and Mirror

    3.1 (14 reviews)
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    Services - Glass and Mirror

    Glass door installation

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    Glass shower enclosure installation

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    Mirror installation

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    Chips in paint caused by installation that they never addressed.

    The service and customer service we received were the worst I have ever experienced. Custom glass shower panes and a door took approximately 5 months to complete (longer than the entire bathroom took to build). It took at least five different cuts of glass to get the glass right. At one point we reported some concerns over the glass installation, and we had to fight to get the sales team to listen to our concerns including taking pictures and showing how off the measurements were. They tried to argue several times that it was normal to have 1/2" gaps between the tile and glass. To overcome this, they tried to custom cut and install a door between two panes of glass that had a difference in dimensions between the top and bottom to overcome the issues (meaning that the edges of the door were not square). We had to be home during every visit because they cut corners and never proactively fixed issues. As the five months came to close and we finally had glass that seemed to fit, the installer cut himself and bled all over our white shower and grout. Even after an issue that large, no one proactively called or reached out. It took several calls and texts to get someone to come clean and address the issue. This finally required cleaning and re-grouting. They did agree to pay for this. However, when I expressed my concerns over the final price and service given our issues, the sales manager refused to give me contact information for a superior above the two people I had been working with (Ed and Jason). He said he would not escalate and threatened collections. They also left several paint scrapes in our ceilings and walls that they did not address. Throughout our experience, the sales team never proactively communicated. They never came to our house to check our concerns. They were rude and at times completely unreachable.

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    2 years ago

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    11 years ago

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    Thank you, Donna, for this kind review!

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    9 years ago

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    Glass and Mirror - glassandmirrors - Updated May 2026

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