If you are making a big move I recommend using any other company. After the initial meeting with the owner, the employees and the owner were difficult to get in touch with, as well as they never seem to be on the same page, which made it difficult to know what was going on. On move day the movers showed up an hour late with no call beforehand to let me know and after they packed up they left a huge mess behind. They also advertised a 25% discount off the travel fee in their brochure which is why we went with them over other other businesses. The employees assured us it would be applied before we moved but it wasnt. Long story short, after multiple calls they didnt honor that and we were badgered by the owner to find a lower price somewhere else. We were patient with the movers and generous with their tip, however we were treated terribly through the process. Do yourself a favor and use another service for moving. read more

I have moved a ton in my life, cross country, local moves, etc. and I've used maybe 10 different moving companies in addition to buddies, roommates, and family helping me, but these guys were the best. I needed them yesterday for an hour to load up one room of furniture onto a truck in Wilmington, but I should have used them on previous moves because they were that good. I say this having just used a different company to unload my truck in a different city and twenty four hours between the two was a huge difference. They were prompt, professional, gave me a confirmation call, they were kind, kind, helpful, they wrapped up the furniture when I hadn't had a chance to yet, without me asking, they helped me get a box down from the attic, it was a huge benefit using them. I spent the whole unloading process comparing my blah blah movers to these guys. Hopefully I'll move back to the beach one day, and when i do I'll use these guys. read more

Guy threw up in our house and cleaned it up with an expensive monogram towel and threw it away. Horrible experience I do not recommend

These people are either struggling badly to stay in business and keep their bills paid, or are outright scam artists. That's not for me to decide. But If I was them I would get the scripture verses off the side of the business since it's obviously a ploy to suck in innocent people. I wanted to have to have a conversation with the owner but he's been ducking my wife's calls for months and today mine so he left me no choice. My wife set up a move with this company over 3 months ago. She was given an estimate, and was told they didn't charge until the truck showed up. They show up an hour early and we are told that's not the case. Fine. I already had a good number of the boxes outside that I moved myself to speed the process along. We are a short ways into the move when the guy loading the truck calls me outside and shows me how a box of glassware wasn't packed properly and glass inside was broken. No problem. Then, around a half an hour or so later we are called outside and showed how a cabinet was accidentally broken during the move. Hey, things happen right? No problem on our end. Another 30 minutes or so later, I'm called outside by the guy doing the loading and told "I guess this just ain't our day" since one side of the glass is broken out of of my wife's 1500 dollar china cabinet. What do we do about this we ask? We are told THEY will put in a claim. Next step is I buy the guys drinks since it's super hot, ask them if they would like a break which they turn down, since they want to get done. I tip each worker 20 dollars apiece. We get the the other side of town, I thank the guys for all their hard work (in spite of all the breakage) The job is then finished. The actual cost is more than double the estimate. OK well whatever, I'm not bothered at all. Then, we go back to the place they moved us from the previous day and find a big gouge they put in the linoleum at the entrance way. They didn't notify us of this, and naturally the landlord is coming after me for that to the tune of around 200 dollars. We notify them of this, get a picture of the damage over to their office. Here's where I start to get bothered. We wait around for over a week, and hear nothing. Call them up, ask about the claims process, they act like they didn't know about it themselves, but send the guy who loaded the truck out. He takes out the broken glass, and we are told that someone will come out with a new piece. Weeks go by, my wife calls out there to ask what happened. She is told, "we are working on it" A few more weeks go by, my wife calls and again is told "we are working on it." 2 and a half months go by, my wife calls and gets the owner who tells her I'll find out where we are in the process and he'll call her RIGHT BACK. He never does. Hard times fall on people in all walks of life. Lord knows I've had my share. But there is no way a company will ever be successful lying to their customers. I wish them the best, they'll need it. I've stopped my wife short of plastering this all over her extensive network in the Wilmington area where we have many friends including local politicians, one at the state level, drug reps, attorneys and others in the business community since we don't believe in repaying evil for evil. But that's our experience, and it is the absolute truth. read more

In the process of trying to resolve an issue with MIracle Movers in Wilmington, NC They damaged my wall with their truck , I'll keep you posted Chris Farley read more

Wow. Did we luck out! One of the U-Haul places recommended these guys to help us pack a U-Haul truck we had rented. I called them just a few days before the move after I found out U-Haul didn't have any guys to help us pack the truck. Spoke to the owner Chris who was great. Professional and very nice. The guys that showed up, Dave and Andy, were just as nice and easy to deal with as the owner They worked hard were professional and were able to finish in two hours. So impressed by these guys. And the cost was very reasonable. Highly recommend Miracle Movers . read more

Chris and his team, packed up my home for my families move from NC to TX. They had a very professional, and hard working crew, that packed up our belongings without any issues. It gave me a peace of mind knowing I had movers that new what they were doing, and worked to accommodate my needs. If you're looking for a company that won't waste your time and dime, definitely use Miracle Movers. read more

Outstanding service, from start to finish. The office was very pleasant and accommodating when coordinating the move, and the movers themselves were polite, hardworking, and safe when handling my belongings. I was treated fairly and with respect throughout the entire process. I would definitely recommend Miracle Movers to anyone. read more

This has to be the worst (or at least one of the worst) moving companies I've ever dealt with. An item of mine was broken and one of the movers did not inform me about it - instead gave me a $50 credit. I was unaware of the credit & when a breakdown of charges were explained, this did NOT reflect any sort of adjustment nor does my receipt show this. My move was on a Saturday - I called the office that following Monday 3 times inquiring about my item & it was not until the 3rd call that I insisted someone inform me about its' whereabouts. The Office Manager, Robin, informed me that Chad (one of the movers) called the office Sat. to let her know my item was broken, a $50 price tag was on it so could he just credit me that amount; she ok'd this. First, this I had absolutely no idea about, my amount paid did NOT include a credit - he was able to total the amount of time spent & mileage to match the amount paid, and third - I questioned as to why didn't she inform me of this the first time I called? Afterall, she ok'd the credit on Sat so why did she need to reach back out to him that Monday? Immediately, she offered to reimburse me a check as some sort of compensation. I told her whereas this was fine I did not appreciate someone lying on me to cover themselves & had he told me of the damage done I would not have asked for a credit - instead I would want my merchandise replaced. That remaining week I phoned the office only to be told that the owner, Chris, would not be in until Thursday evening. I called Friday and spoke to Lauren. She not only informed me of what I didn't know but went above & beyond to assist me. Yesterday (Monday) I called back & spoke to Chris. He informed that he was on vacation & had not read my email, in which I apologized & told him had staff told me this during the beginning of my calls to him I would not have continued to phone him. He stated that he knew some of the details & proceeded with the longevity & worthiness of Chad, wanted to advise me that technically he only pays so much per pound so actually my mirror was only worth about $12-15 (I can't recall the exact amount) therefore, me getting a $50 check was well over the worth & his company is about integrity and honesty. When I questioned him about the honesty & integrity of the company as far as 1 - Chad not notifying me of my damaged item 2- Robin covering for him 3 - There is a clause about damaged items on the receipt which was left blank , he replied no. Chad did not have to tell me & I wasn't entitled to know. Additionally, he is going to phone the bank and stop payment on my damn check & re-issue me another one for what he quoted me the fist time - and hung up on me. Not to mention, my big floor rug that Chad removed was not returned as well - which by the way did NOT have a price tag. In order for me to submit a review YELP requests that a star rating must be selected for this business. Giving it 1 star is complimentary. And this is in regards to the Wilmington NC location. read more

I used this company for a very small move.. Just 5 prices of furniture about 15 minutes if that.. Across town.. I was quoted the minimum price.. Which was for two hours I believe.. Was told I would get a call when they were on the way.. No such call until the truck was in the culdesac looking for the house.. Had to move two cars from the driveway before he could park.. He started his time before he got parked and into the house.. Long story short some two hours and 8 minutes later my furniture was moved and I was charged for an additional hour.. I emailed the company but got no response.. Let me add that one of the movers was injured and limping.. They were both very nice but needless to say not the quickest.. Why send an injured employee to move heavy furniture.. I think the time delay was intentional.. It was five pieces of furniture.. One load.. 15 minutes apart.. I am a single mom and was moving to a smaller house I could afford.. I didn't have that extra money.. read more

Miracle Movers - Movers Near Me - Wilmington, North Carolina

I don't recommend "Miracle Movers". Their workers stole my belongings and did nothing to replace them. In addition, they crushed a piece of furniture with their truck's Rear Lift Gate. I had to make out a Police report for an investigation into the larceny. I called to tell "Miracle Movers" that I was missing Electronics and spoke with "Drew". Surprisingly, "Drew" was well versed in missing property and told me that I would have to make out a Police report and then watch the Pawn Shops for my belongings to possibly show-up. So I went to the Police Department personally and reported my missing property. The story of my experience goes as follows: On Friday 8/5/16, they showed up nearly two hours late for a scheduled full move of a two bedroom apartment. They arrived unprepared to pack our belongings so they only took our larger furniture. On Sunday 8/7/16, they came back for the second time,hours late, to pack our smaller belongings. That is when their workers, "Drew" & "Oscar" packed our belongings and my things were stolen. "Oscar"worked in our Bedroom where my "iPod Classic" and my "Sony Cyber-Shot" Digital Camera were. That is where they were last seen and where they disappeared forever. My electronics were definitely stolen and have never turned-up or offered to be replaced by the owner "Chris Wilhoit". While "Drew" worked in other parts of the apartment, he spent a lot of time taking many phone calls which delayed the packing. Again they arrived unprepared, for, they failed to bring plastic bags for my new Mattress set. Thus, my new "Sealy" Hybrid Mattress set was Stained and Soiled while being handled by sweaty, dirty movers. Additionally, when my Mattress was brought to my new apartment, it was rolled-up into a bundle to facilitate their moving but, that Bent the Mattress springs. So all-in-all I wouldn't use them again nor would I recommend them to anyone. read more

First, I'd like to provide some background information. In 47 years of marriage, my wife and I have moved 9 times. I've used movers 3 times and packed our belongings every time except for our first move. Prior to this current move, we haven't broken or lost as much as a single dish. This time however, I didn't feel that I wanted to move myself again. I did pack all the boxes myself utilizing over 250 yards of foams sheets and bubble wrap, over 50 pounds of newsprint and every available towel, blanket, bedspread and pillow in our household. All boxes were sealed with a minimum of three strips of shipping tape per opening utilizing 3 dozen rolls of packing tape. I don't want to say my experience with the movers was completely negative. The first crew that moved us from our old house did a good job preparing our TV's, grandfather clock and china hutch, probably the most delicate items. They also didn't break any of our china, but that is more attributable to the way it was packed. Our move entailed multiple steps; loading at our home and unloading at storage lockers at two different locations, then 3 1/2 months later loading from those two storage lockers and then unloading and delivering to our new home. Maybe the extra step of storage caused the additional wear and tear, but I think that professionals movers should be able to handle that. The problems started early. To begin with, the company's representatives underestimated the size of the load so that one truckload turned into three. One storage unit turned into two. We ended up paying substantially more than the estimates. The total cost of moving and storage exceed the original estimates by 42%. We did choose the basic insurance to hold down expenses, but by doing so expected at least a median level of competency. The initial load seemed to go well other than the need for an additional load on one of the two trucks. However, several hours were lost in acquiring the additional space for storage and the additional time for loading and unloading due too the inaccurate estimate. Fortunately, I was not charged for all of the wait time. The final delivery didn't start well. Also, only one of the first crew was present and the rest seemed ill-trained. The first thing that I was told was that the washer was damaged. I began to notice damage to various pieces. Some of the heavier boxes were unloaded and then stacked on boxes marked "Fragile". At least a third of the boxes showed dents or signs of rough handling. On several occasions crew members were corrected by the one experienced mover on how they were trying to move pieces through doorways and up stairs. Once we began to unpack, we started finding more damage. The washer control knob had been sheared of the front of the washer, breaking the control board. The office furniture had several scratches and dings. Several glasses and small pieces were broken. A panini press had both lid supports broken off. A lamp was broken. All of the box springs and mattress had scrapes and dirt from being dragged across some surface (they were supposed to be covered in storage). A wicker love seat had a gouge in the arm from something being stacked on it. A wicker table had several spots where paint was scraped off. A pelican statue had the base broken off. All of the boxes had been marked but many were located in the wrong rooms. A floor lamp was also missing. Once we had realized the scope of the problem, we started the process of getting repairs. The washer was out of service for two weeks waiting for a new knob when the appliance parts supplier had said that just replacing the knob would not fix the problem. Once a new board was received, I actually had to find a YouTube video on repairing my washer model to help the repairman install the new board without breaking it. The furniture repairman fixed the wicker table, cleaned the futon mattress cover, fixed the lamp but determined that the loveseat, and the pelican statue were not repairable. I provided the owner with copies of the original receipts totaling $851 for these items and the missing lamp. The items weren't new, but quoting the level of insurance as their reason, their settlement was an offer of $110. I don't want to say that all of the mover's work was sub-par. Some of the packing of the van and handling were done professionally. Adding to the problems, was communication with company management on our claims after the final move. Several text messages , emails and phone calls went unanswered during the entire process. There was enough damage to our possessions and questions raised by the level of professionalism during the move to our new home to state that I would not recommend Miracle Movers/Magic Moves for residential moving. As a result of the total experience, I would not rate them higher than one and a half stars. read more

I had a move on March 1st of this year with this wretched company who left my furniture un-assembled, my plasma television on the ground- Was called to go to another job in Jacksonville, promised they would come back and complete my move and never showed back up. To top it off, my BRAND NEW 22inch flat screen Dell monitor which was boxed, was stolen, misplaced, never brought in to my home. Instead of actually doing something to make this right, the company owner's wife accused me and placed blame on me- her husbands calls me back and when I speak over him, loses it and states they will not help me. They LOATHE Unites States Veterans as well. I am the wife of a fallen Airman who gave his life for this country and I have never been so disrespected, ripped off and lied to by a business. I am reporting them to the BBB, contacting my congressman to see if they can be investigated and shut down for shoddy business practices. read more

I contracted with Miracle Movers for a interstate move. They quoted me a price and then once I arrived at the destination the price changed. Then came to my house to do an inventory of all the items that needed to moved I explained that certain items were to be dropped off at 2 other locations. This was all included in the price. One the day of the move they came they were short people to load and when the other two showed up they were totally a waste. I had all the items organized and labeled to where they were supposed to go, by color and name. Once they started loading they realized that they needed a second truck. So all the items for the first stop were to go in that truck, unfortunately they did not pay attention to the signage that I had on boxes and things got mixed up. When they were loading my 60" tv which I went out and purchased a box for they told me that they were going to wrap in blankets and put it between mattresses not to worry. So the box that purchased they did not use. Well long story short the TV was damaged. The owner did reimburse me for it. When were arrived at the first stop they unloaded and it was late at night and some of my items that were supposed to come with me ended up there and some of the items that were supposed to go there ended up with me. The drivers were nice enough to bring those items back to the first stop since it was on there way home. Now I have to get a vehicle to go back down and get the items that were dropped off there (this is another expense to me). I would never use this company or recommend them to anyone. Firsts they give you a price then it changed. It was not my fault they did not calculate correctly. read more

Five Stars From Start To Finish! I heard about this company from someone at Costco so I called them to move a couch and chair. The two movers were on time, very polite and took great care in handling my furniture. I used to use Two Men and a Truck, however, I have now found new movers in town !!! So, if you are looking for movers that a reasonably priced, courteous and handle your items like it is their own , please call Miracle Movers; I promise you that you will be glad you did. My movers names were Ci and Wayne. read more