I have dealt with them for several years and have always had a positive experience. Caring,…read moreinformative and extremely knowledgeable.

From the owner: Diagnostic Testing, Tinnitus Evaluation and Treatment, Dispensing of Digital Hearing Technology,…read moreHearing System Checks and Servicing, Assistive Listening Devices and Hearing Screening for Infants (2 yrs old +).

The person at the desk was not helpful and did not understand what is or is not covered by…read moreMedicare. They wanted to charge me $150 for something that should be free of charge under Medicare. They also insisted on a doctor's referral when that should not be required. They also did not accept my supplemental insurance so everything would be out of pocket for me. They seemed more interested in making money than in serving patients.

Was referred by two of my doctors for hearing aid recommendations and balance testing. Charged…read more$150 upfront for a hearing aid consultation. Was referred by a renown doctor to be fitted for bicros hearing aids. Upon seeing the doctor at Complete Hearing and Balance (CHB) was told I didn't need them so I proceeded with the alternative she recommended. Three weeks later after being fitted for a custom ear dome, I haven't seen any improvement. Did follow-up with doctor who made the referral and told once again I needed bicros hearing aids and made appointment at his clinic for further evaluation. After spending $150 and $139 for the custom hearing aid for bad advice from CHB, CHB refuses to offer any refunds. I believe the balance testing was helpful and worth what I paid for it. I have used two other hearing aid providers and both of them never charged for consultation. Charging $150 and not owning up for bad advice is bad business practice.

My daughter had recently been a patient of Dr. Jung's and I cannot express enough how grateful I am…read morefor his exceptional care. From the moment we walked into his office, I was greeted with warmth and kindness, making me feel at ease during a potentially stressful time. Dr. Jung was not only incredibly knowledgeable but also took the time to explain every step of the procedure in a way that was easy to understand. His ability to connect with patients on a personal level truly sets him apart. He listened attentively to my concerns and answered all my questions with patience and clarity. This had been the first surgery for my daughter and within his great sense of humor and ability to connect made this an experience one to mention. The surgery went smoothly, and I felt supported throughout the entire process. I highly recommend Dr. Jung and his team to anyone in need of ENT treatment/surgical care. His expertise and compassionate approach make him an outstanding surgeon! Thank you, Dr. Jung for your dedication and skill.

I called to make an appt for a hearing exam. I was on hold for 3 minutes. Someone picked up and…read moretold me they were with a patient and I was back on hold for 2 minutes. When she came on the line she took my info and asked what I wanted to be seen for. After telling her I was put on hold for the third time. This time the hold was 5 + minutes. She returned and asked who I last saw. I told her. Another hold. This one was brief. She confirmed I was correct and told me I needed a referral. Prior to calling, I contacted United Healthcare and was told I did not need a referral. When I told her this she said I was wrong I did. Hung up and called another ENT Dr. within 4 minutes I had an appt and no req Firemen's for a referral. I will say the front office staff was courteous and the responsibility lies on the lack of training. Someone at the front desk should be able to pull up a chart without putting you on hold 3 times. So, if your callin be sure you set aside a half hour to make an appointment.

I've been accompanying my 92-year-old father to his appointments at NW Hearing + Tinnitus for the…read morepast 3 years or so. Office staff has been first class. Friendly, efficient, and professional. We've had the opportunity to work with both Dr. Moran and Dr. Speltz. They both mirror the excellence of their front office staff. They are very patient with my father and go out of their way to make sure he understands what's going on and explain everything clearly and speak at just the right volume when he has his hearing aids in or out. I highly recommend them.

From the moment I entered the office, Tee was very kind, personable & astute w/regard to financial…read moreinfo and scheduling appointments. I am overjoyed with my care from Jessica Farrah! She is an absolutely fabulous audiologist! very personable, smart and authentic. Very grateful for her knowledge of tinnitus and ways to approach minimizing its effects.

Someone from my hearing came to the retirement home where I live and offered free cleaning and she…read moreseemed to be thorough. But since then I cannot hear as well and my hearing aids never beep when they should. I have a Roger and now when I use it it does work but it no longer beeps when I turn it off. I am trying to get an appointment with my regular audiologist in hope she can fix it.

I visited the My Hearing Center on 6th in Olympia in December. Before I ordered the hearing aids…read morethe woman there who is a RN looked in my ears and I specifically told her that I had to have the type of hearing aids that used a tube, not the kind with the device fitting in the ear canal. She ordered the wrong type so had to order the type that fits behind the ear with only a tube going into the ear canal. Well, after 4 weeks the right type of aids have apparently arrived but she doesn't have the fitting that connects the tube to the hearing aid so that now has to be ordered. I hope to have something that actually will fit into my ears next week (5 weeks after I signed to buy the aids). I now have to start making payments on the hearing aids although I do not have them. If you get your hearing aids here, make sure that they understand your specific needs when they order something so that you don't end up paying for something that you may never get. The whole mess is a matter of someone thinking they know what is best when they don't understand the problem.

Cancelled my appointment after weeks of waiting for new hearing aids. Why schedule an appointment…read morewhen they are not in yet? Very difficult to reach anyone on the phone if you press 2 for existing patients but better if you press 1 for new patient.

From the owner: AudioNova Lacey is part of a nationwide chain of convenient neighborhood hearing care centers. We…read moreare open and accepting appointments for current and new patients. We offer hearing exams, hearing loss and tinnitus consultation and the latest in hearing aid technology. Contact us today to schedule an appointment.

I purchased hearing aids and had a good experience up until now. I recently paid $200 for molded…read moreear pieces and they performed horribly, cutting in and out at random times and causing ear discomfort. When I first had them fitted and adjusted the audiologist told me to come in if I had any problems with them. After experiencing these problems I made an appointment and when I arrived I was told I would have to pay $75 to see the audiologist. This is unacceptable- if the device is not working the company should stand by their product and do all they can to correct the issue. I will not be doing business with this company any longer and will not recommend them to anyone.

My first appointment was cancelled by this clinic the day of the appointment due to a sick…read moreprovider--understandable. After I made another appointment, I called back to reschedule, but was still charged a no show fee because they did not cancel the first appointment. When I finally got in, the waiting room time was over an hour.

I've been very patient with these people, yet there has not been any improvement in their lack of…read moreabilities. They never answer their phones, or return calls. Wouldn't even respond to my pharmacy so I am unable to get refills. Too many problems here to list actually. What a waste of time!

Everyone for the last part was nice but the older lady who has no sense of professionalism and…read morecourtesy talking about "I'm not doing this" or "it's not my problem" Is really unprofessional and shouldn't be in this field or anywhere near it frankly she should watch her attitude and what she says in ear shot of patients and customers

Pioneer Family I think has 6 or 8 doctors…read more This review is regarding Dr. Playstead, she is the best primary care doctor I have ever had.

Quality of care is extremely unprofessional, lacks basic common sense, and has staff that are…read moreseemingly incompetent. Dr. Yan Geng needs to be evaluated in whether or not she has the bandwidth for the clients she treats. She's unable to discuss more than a singular issue in an appointment after showing up into the room a half hour later. The other reviews on her competency lines up 110% with our experience. In past phone calls with office manager Dale R, he stated that Pioneer Family Practice has taken on too many clients per doctor, and the quality of client care absolutely shows that. Dale R refused to give his full name after yelling in our faces when we took a photo of Dr. Yan Geng's name on the wall, a spelling which is uncommon. We should've known taking a picture of our doctor's name would've resulted in being kicked out and Dale R's face becoming inches from ours. Good luck to any present patients, our now retired doctor told us to leave before the transfer to Dr. Yan Geng. We wish we had listened, it would have saved huge headaches and some hope for the future of Pioneer Family Practice