they refer you out to another office before they even see you, without reason!! When I called they just kept passing the buck. I explained I was having trouble breathing from a fall to the face and they just did seem to care!! read more

I unfortunately had a very disappointing experience with this facility. I initially sought care for persistent ear-related symptoms, including pressure, discomfort, and other ongoing issues. During my visits, I felt there was more focus on discussing hearing aids than on identifying and addressing the underlying cause of my symptoms. Additionally, I was informed that I would be referred to a balance specialist, but that referral never appeared to be completed. Fast forward approximately six months, and my symptoms have continued to worsen. The pressure in my ears has become increasingly painful and is significantly impacting my quality of life. My primary care physician recently encouraged me to schedule a follow-up appointment as soon as possible, as these ongoing medical issues could be contributing to other health concerns. When I contacted ENT Associates to explain the severity of my symptoms and request an appointment, my call was disconnected twice. While I understand technical issues can happen, the overall experience was frustrating. After finally reaching someone, I was informed that the earliest available appointment was nearly two months away despite the worsening nature of my condition. I recognize that specialist offices often have busy schedules, but I was disappointed by the lack of follow-through regarding the referral, the difficulty obtaining timely care, and what felt like limited attention to identifying the root cause of my symptoms. I hope this feedback helps improve communication, care coordination, and patient access moving forward. read more

I called to make an appt for a hearing exam. I was on hold for 3 minutes. Someone picked up and told me they were with a patient and I was back on hold for 2 minutes. When she came on the line she took my info and asked what I wanted to be seen for. After telling her I was put on hold for the third time. This time the hold was 5 + minutes. She returned and asked who I last saw. I told her. Another hold. This one was brief. She confirmed I was correct and told me I needed a referral. Prior to calling, I contacted United Healthcare and was told I did not need a referral. When I told her this she said I was wrong I did. Hung up and called another ENT Dr. within 4 minutes I had an appt and no req Firemen's for a referral. I will say the front office staff was courteous and the responsibility lies on the lack of training. Someone at the front desk should be able to pull up a chart without putting you on hold 3 times. So, if your callin be sure you set aside a half hour to make an appointment. read more

I am a service connected disabled veteran. Seems as if ENT Associates Olympia are too good to take VA patients. The scheduler was dismissive and cold. I will also elevate. As a VETERAN seldom have this been the case. So if you know or a related to a veteran please look elsewhere for care if you are able. Spread this comment if you live in Olympia. read more

I called ENT Associates after spending three days at Harborview Hospital on an Emergency referral and transport by ambulance with a stone in my left mandibular lymph node that had become infected. I was told that this practice wasn't taking any new patients (even on an emergency basis) until January. I asked for the office manager or the receptionist's boss and she proceeded to terminate the phone call. I used no profanity or strong language other than to demand her supervisor and ask her why she would turn away a surgical opportunity worth potentially thousands of dollars. I was told by Providence on Tuesday evening that they couldn't find a local provider and I was turned away when I mentioned that my insurance was a private provider through Medicare. It's too bad that local patients (and money) still have to go to Seattle to be seen for an already diagnosed problem. read more

Got my tonsils taken out by Dr.Kim because of my recurrent tonsil infections and tonsil stones. It was such an easy post op process! Ice cream all day lol! I haven't been sick in months now without my tonsils dragging me down! I have to say all the doctors are incredibly empathetic! The medical assistants are all kind and attentive. The office is clean and new. The only thing is that the wait can be long, which is to be expected when your doctors are running away to go save lives at the hospital. Grateful for the amazing doctors and staff at ENT associates! read more

Ent Associates, MD - Post op - Ear Nose & Throat Near Me - Olympia, Washington

Dr Kim and staff are attentive, proactive and thorough. I was treated kindly. The waiting room lacks warmth.

DON'T WASTE YOUR TIME OR MONEY ON THIS PLACE. I called to see if I can book an appointment with them with Tricare Select. They said yes but told me I would need a referral from my primary physician. I told them that Tricare Select does not require you to have a referral and asked her to call Tricare to verify if this is an issue. She placed me on hold and then asked me why I needed to be seen. I told her my concern and she placed me on hold again. When she came back on the line she asked how do you spell that? (What? If you're an assistant, shouldn't you know basic medical terms?) I offered her to spell it but she said it's fine and then she placed me on hold again. After waiting over 10 minutes, she told me that they're not accepting any Tricare Select patients. So I asked her why just Tricare select? And why didn't you say so in the beginning? Who said you're not accepting anymore? Let me speak to them. The lady was so hesitant and placed me on another hold. When she finally came back she said sorry, we're not accepting anymore patients and it's not my fault that I have to verify. Which is all BS cus she said they accept Tricare select in the beginning and wouldn't you already know ahead of time that you're not accepting new patients before answering the phone? Looking at all the reviews, it seems like it's the norm for them to shoo people away if it gets complicated. I told them before I hung up that I would be leaving them a nice review online so good luck with your reputation. It's obvious that they didn't want to deal with me so they started to look for read more

My husband saw the audiologist for a hearing test. He had high frequency hearing loss and she suggested he could apply for LNI since it was less than 5 years since he retired. He saw Dr Jung and we made a follow up appointment for a free hour long hearing aid education and also another hearing test. LNI wanted them to send them the record of our visit. The medical records person immediately canceled his followup appointment he had waited for because " The doctor doesn't do LNI claims"! I don't even think it's legal for a doctor to drop a patient with no warning and at least it's totally unethical. read more

I would give a zero if I could. While there are some very kind staff, I was completely underwhelmed with their lack of empathy and willingness to provide documentation to primary care providers. In fact, my provider tried to step in to help me and was also given the run around. It appears that they do the absolute least that they can get away with. Shame on them! And furthermore, their online process including security does not appear to have been updated. Waiting times are ridiculous. I went here for several years, and this place has gone downhill in my opinion. I cannot recommend anybody receive care here because they seem to care more about making money than helping people. And yes, I have a formal complaint logged in. read more

My daughter had recently been a patient of Dr. Jung's and I cannot express enough how grateful I am for his exceptional care. From the moment we walked into his office, I was greeted with warmth and kindness, making me feel at ease during a potentially stressful time. Dr. Jung was not only incredibly knowledgeable but also took the time to explain every step of the procedure in a way that was easy to understand. His ability to connect with patients on a personal level truly sets him apart. He listened attentively to my concerns and answered all my questions with patience and clarity. This had been the first surgery for my daughter and within his great sense of humor and ability to connect made this an experience one to mention. The surgery went smoothly, and I felt supported throughout the entire process. I highly recommend Dr. Jung and his team to anyone in need of ENT treatment/surgical care. His expertise and compassionate approach make him an outstanding surgeon! Thank you, Dr. Jung for your dedication and skill. read more

Although a bit of a lag to set up my appointment, Dr. Kim and staff are very thorough, display a positive demeanor during my visits, and listen to any concerns you have about the procedure. I would recommend if you are in need of an ENT. read more

Dr Lee very good. However audiology assistance is terrible. They don't give you full details and appear to show no proactive maintenance info. to help decrease costs. Get uppity when questioned. read more

Dr. Kim is amazing and his team, I can't tell you how impressed I was with each one! Five Stars

I called around September to make my first appointment. It would be about 2 months which I was okay with as it was a bit of a drive. I was not feeling well for a while. It turned out I was extremely ill and ended up with a ambulance ride to the emergency room. As my appointment time drew closer, I decided to cancel the appointment since I still couldn't walk without assistance. I called well within the cancellation parameters. I spoke to Karen and told her about my health then she verified my appointment was canceled. I just called them the other day to make an appointment and spoke to the same person. After giving her my name she put me on hold for a long time. When she returned she told me they were booked for 1 YEAR. I couldn't make an appointment or be put on a cancellation list. I didn't believe her but couldn't prove it. My guess is that my cancellation was put on my "record" with some sort of note. Karen put me on hold to find out how to proceed and was told not to book me. -- I read the rest of the reviews and was floored. I now consider it a blessing I didn't go there, but wonder how they can stay in business. I would implore others who may have evidence to contact the BBB or even the attorney general. read more

I've been receiving the best care from Dr. Kim and the staff for years now! They're compassionate, provide great care, always see me on time and my appointments never feel rushed. read more

I called for an appointment after getting a referral and they were out 5 months. I asked about a wait list in case of other patients cancelling and they said they do not have a system in place to call when they have a cancellation, which I found unusual. Fast forward to today, 3 weeks before my appointment. I called to reschedule and they said they have no appointments until 2025!! So here we go again, out 5 months again!! So I cancelled the appointment. There is another ENT (not affiliated with Providence) on the west side that is only out 2-3 weeks for appointments. I will be calling them shortly. I'd give ENT Assoc. No Stars if that was an option. read more

So i called up to get an appt to see Dr Saunders who ive seen several times in the past and very much like him..I needed a referral from my primary Dr which i got sent in and when i called to make an appt they told they were a year out !!!..Ive never heard of such !! A year !!They were not nice when i questioned the lengthy scheduling and told them i may not even have the same condition as im calling for a year later and throat really needs to be looked at they said nothing..Asked for a manager to call me back,,No call back..Im very dissapointed with the office !..Like i said i really like Dr Saunders but apparently getting to see him is not worth waiting a year !..I will be going somewhere else and do not recommend ENT Asso..Scott Sherbert read more

I arrived at my appointment on time. You have to check in from your car and I did. They had me on hold for so long before they answered that my appointment time had passed by five minutes. They told me to reschedule. I had driven an hour to be here and they turned me away. On top of that, when I told them I refuse to reschedule; that they need to see me today as scheduled, they put the phone down and without saying a word and left me on the phone for 20 minutes before hanging up on me. The Dr couldn't spare 5 extra minutes for me? The staff was rude and the Dr uncaring. I have an issue that needs to be cared for right away and they just don't care. Avoid this Dr. read more

My spouse had surgery recently, and we were asked to pay the estimate upfront for the doctor's fee. I didn't have an issue with that. However, they asked us to pay almost $100 more than what we actually owed. They have yet to refund us, as my husband's surgery was 3 months ago. I've called multiple times. Also, I initially had to call and ask for the refund. This place is such a joke. I would not recommend them. read more

Dr Matthew Jung and his assistant Lola are hands down the best and most caring people I've ever met! I ask a lot of questions and they both always take the time to answer each one as well as listen to any concerns I have and try their best to come up with a solution to make me feel better. I've gone to ENT Dr"s for over 55 yrs and I can say without a doubt that ENT Associates is the best one ! read more

Dr. Gilmer is awesome. She helped resolve an issue other doctors were unable to identify. She is warm, friendly, and informative. With that being said, the front office staff and check in/wait time is unacceptable. I was told to arrive 30 minutes prior to my check in. I was then advised I also needed to fill out paperwork online prior to my arrival. Once I completed the online paperwork, I called the front office to ask if I really needed to arrive 30 minutes early as I have a job which is difficult to take time off of. I was assured I did need to arrive 30 minutes early to have a visit with the check in nurse. I arrived 30 minutes early and sat and waited......and waited......and waited...and waited for the check in nurse. Eventually I was called over and asked to confirm information I had already put in my online documents. I was then told to go back and wait for the doctor. I CAME IN 30 MINUTES EARLY FOR THAT? PLEASE RESPECT OUR TIME AS WE RESPECT YOURS! This system is seriously flawed. I then waited 15 minutes past my appointment time. So, basically it took 45 minutes to see the doctor. This was very frustrating to me. My daughter did love playing in the child friendly waiting room area though. When I received my bill, I called to pay it and got the worst runaround, pushing prompts,etc. Ultimately I gave up and paid my bill online. Maybe that is what they are trying to push people to do ....however; I think it is very unprofessional to make it difficult for people TRYING TO PAY their bill over the phone. Dr. Gilmer is amazing and a great choice for ent issues but I feel that the check in time is seriously unreasonable. Not everyone has all day to sit around and wait for dr's appts. read more

I had to wait months to get in. I was told to fill out forms on the website. It was very hard to follow and not very user friendly. I called into the office to ask a question about the paperwork. I was treated like I was an idiot. I arrived at the time shown on my message and was told that actually had been booked for two appointments. They said I was late and that I could not be seen by the doctor. I was to told I needed to reschedule for a couple months out. I showed her the time listed on my phone, but i was told that did not matter. She would not even look. The reception staff seems rude and not willing to help. I don't know about the doctors. I was not able to get into see anyone. read more

Great Experience. I had been having a problem with my ear and pain going down my throat. I saw Dr. Sautter today and he was simply wonderful. So kind and caring. After asking many questions and a thorough exam he was able to diagnose what the problem was and to prescribe something to help with the pain I had been experiencing. He also did a test in the office and explained everything he was going to do. He was very compassionate and caring. The entire office staff was just as nice as they could be. Everyone I came in contact with was very professional and kind. Dr. Sautter calmed my fears and I cannot recommend him highly enough. read more

Wanted to schedule a routine hearing test but was told I must get a referral from my doctor. No problem, will go elsewhere.

Waited over 2 months for my appointment for them to call me a few days before my appointment that there isn't a referral or authorization from my insurance. When they initially called to schedule the appointment they told me everything was in order. Why wait over 2 months to let me know that you don't have the authorization? I have the letter from the insurance at home that it was approved but the front office assistant told me they don't have nothing there. Please save you the inconvenience and go elsewhere. read more

Good doctor and clinic but I have an issue with them refusing to bill Tricare as a secondary insurance. It isn't that they can't. They just don't want to and push it onto the service member or Vet to file a claim. To me, they are dishonoring those who are serving or have served in the military. I will be talking to Dr. Sauter about this at my next (possibly last) visit. I won't go there if they won't bill Tricare. read more

I was referred here due to a chronic sinus congestion problem I've been dealing with for years, so I didn't know what I was getting into. I've been here for two visits with Dr. Jung and I couldn't have been more impressed! Reception was incredibly polite and helpful and Dr. Jung was incredibly understanding. He picked up on an anxiety problem I've been struggling with and was incredibly supportive. He also noticed several of my symptoms on sight which made the appointment go much quicker and efficiently than I'm used to. He was also able to notice an elusive paradoxial vocal chord disorder that nobody else had caught. Couldn't recommend highly enough! Today I went in for an allergy exam performed by Nick and I was equally impressed. He was incredibly informative and made me feel comfortable during the exam. Since it takes about 2 hours he happily filled the time with helpful facts and opinions relating to his own experiences with allergy, sleep apnea, and pets that I am able to apply towards my newfound allergies. He also pointed me in several directions as far as medical gear so that I could be as efficient with my money as possible. Easy 5 stars for me! read more

This business is the worst business I have ever dealt with in my entire life. I have made repeated phone calls over a three week. With no callback. I am shocked at not being able to reach a human to talk to After many attempts. Do not do business with this company. This goes beyond Covid read more

The audiologist Lindsay DeVries added a star here. She was pleasant, attentive & professional.

Excellent timely care of all day nosebleed. Staff checked with drs to find stat appt, dr. kim gave excellent explanation of what he was doing, possible pain from it as he found it with their nasal video camera and cauterized it. Explained possible outcomes, how to best take care of it to prevent further bleeding, return if necessary. read more

The front desk was great from scheduling the appointment and check in. They were thorough on how to tell me what to expect at my appointment. I had an appointment for sleep apnea and saw Dr. Jung. He was very attentive and it felt like I had been his patient for years. All my questions were answered prior to surgery which made me feel comfortable. The billing department and authorization department answered all my questions as well. I would recommend Dr. Jung and his staff for any care needed regarding your ear nose or throat. read more

As most of these posts state, the scheduling and referral staff are rude. My doctor referred me for throat and ear pain and it took about a week before I got a call. First they called and left a message on my land line. I called back and got a message to leave a number and the referral staff would get back to me and it could take "several days". I left the message, then they called me again and I missed the call. Called back and got voicemail. They tried to call me again about 530 and I missed the call by five minutes. Tried to call back; got voice mail. When I mentioned how hard it was to get through finally, the referral person got very defensive. I told her about the times I called and she kept interrupting me and got snooty. I'm cancelling my appointment as I have no desire to deal with these people. I'm disappointed because the reviews on the doctors have been glowing; but it's the admins who make or break your experience: scheduling, billing, etc. If this toxic woman has status in this office, I can only assume it's a toxic environment. Bye bye folks read more

While it took some time to complete all the procedures, a little over 7 days, once the appointment was made things changed drastically. The office is very efficient and thorough. I saw Dr. Sautter who was VERY helpful and caring. He listened to all of the information I had for him and answered all the questions. My problem may very well be on going but with this team, I feel confident in my ENT care. read more

I haven't had much success with ENT Associates. It's disconcerting when you schedule ongoing follow-ups and the ENT can't isolate your problem nor propose an effective My experience is that Dr. Sautter doesn't appear to check your treatment history when conducting a follow-up; during one visit he suggested an MRI and I had to remind him I had one three weeks prior and the follow-up treatment two weeks prior was based on that. At yet another follow-up, he started out the consultation discussing a procedure he apparently thought he had performed, but hadn't. I've since requested a transfer to another ENT in the office and am really pleased with the initial visit. read more

Don't even think about their stupid, time wasting rule of checking in 30 minutes before ur appt. show up 5 minutes early and deal with the apppt; they lie about the entire process. the waiting room smells like a fricking ash tray...... only good thing about this business is the physician.... too bad you have to deal with lying idiots and digusting cigarette smelling environment to see the doctor.. guarandamtee that i will NVER arrive 30 minutes early for a checkin in again. read more

dr. Russell did a great job helping. Very nice and patient. this would have been a 5 star event had it not been for the stand in nurse who was not helpful and suggested i "suck it up" (which while true, i didnt need to lhear it from a 20 something assisstant ive never meet). his regular nurse who had been very nice wasn't there. read more

I've been a patient for years, my husband has been going there for a year now and we recently had to take our young son for an evaluation. The physicians all have been great, the staff is kind and considerate and the new location is very nice. read more

I don't know what all the bad reviews are talking about. I even thought of cancelling my appt. and go someplace else, especially when I was warned to stay away from Dr. Sautter, but no...I'm not a sheep! I dared to go in! I'm so glad I did. I did see Dr. Sautter and he was great. Personable, yet professional. He explained everything to me (I lost my 'smeller' and my 'taster' a few months ago after a cold), answered my questions and I'm on my way to recovery. It's going to take some work (easily done and quite pleasant) on my part but so far so good. I'm happy with the help I've received and happily go back in two weeks to see how I'm doing. You have to keep on top of the office staff but they too are happy to oblige. It's really like any health care you use, you can't be passive. You have to be an active advocate for yourself. Thank you Melissa and Dr. Sautter. I'll be back for sure. I ask that everyone reading these reviews make up their own mind and go in with their own mind open to receive the good care available to them there. If you go in with a bad attitude, or upset, then that is the way your appointment will go. And no, I don't work here nor am I a family member of anyone who works in this office!!!! I just received the best care from Dr. Sautter and his MA Melissa. Plain and simple. read more

If I could give this place 0 stars I would. I have been here twice. The first time, they did a hearing test on a mostly deaf 1.5 year old and said that he wasn't deaf, he was just stubborn, even though he had the same results on his 4 month old test. The exact words used were we'll just have to wait until he talks. I met a woman with a severely handicapped child that they had left in the waiting room for nearly 2 hours and were telling her it would be another hour still. I'm now stuck coming here a second time. I was given a severe attitude by both women at the front desk, one who had a problem with me asking why I had not been told that the doctor was running an hour behind until after we'd gotten here. They just did the hearing test so fast that the baby didn't even have a chance to turn his head before they moved on to the next sound. Bringing your child to a hobo on a street corner would be just as effective. read more