I have dealt with them for several years and have always had a positive experience. Caring,…read moreinformative and extremely knowledgeable.

From the owner: Diagnostic Testing, Tinnitus Evaluation and Treatment, Dispensing of Digital Hearing Technology,…read moreHearing System Checks and Servicing, Assistive Listening Devices and Hearing Screening for Infants (2 yrs old +).

I've been accompanying my 92-year-old father to his appointments at NW Hearing + Tinnitus for the…read morepast 3 years or so. Office staff has been first class. Friendly, efficient, and professional. We've had the opportunity to work with both Dr. Moran and Dr. Speltz. They both mirror the excellence of their front office staff. They are very patient with my father and go out of their way to make sure he understands what's going on and explain everything clearly and speak at just the right volume when he has his hearing aids in or out. I highly recommend them.

From the moment I entered the office, Tee was very kind, personable & astute w/regard to financial…read moreinfo and scheduling appointments. I am overjoyed with my care from Jessica Farrah! She is an absolutely fabulous audiologist! very personable, smart and authentic. Very grateful for her knowledge of tinnitus and ways to approach minimizing its effects.

My 88 year old mother had been getting her hearing aids at Costco. I went with her to the Lacey…read moreCostco while her last pair were still under warranty. It had been almost two years since her last exam but when I asked if they should check her again, the lady told us "ears don't get worse over two years. Mom still had problems with here hearing aids after dealing with Costco and she wanted to go somewhere else. I found Miracle Ear-Lacey had the best Yelp reviews and took mom there. I was impressed. But mom couldn't stop talking about how impressed she was with Gene Bowling. About how he explained everything in detail, how he spoke directly to her, how he annunciated every word so she could understand him, and how he made her hearing lose important and something he could help with. Gene suggested the cross-over because mom's left ear wasn't actually hearing anything and that her brain couldn't actually decipher what the left ear did hear. The cross-over is a mic on the left that transfers sound to the right ear. Her brain can decipher what is heard on the right side. Today, mom got her new hearing aids fitted and adjusted. Gene, again, treated my mom very well, explained everything, and he ensured mom could use the hearing aids well before we left. This place is really great! Gene is awesome! The cross-over hearing aids let my mom hear and understand! I can talk to her again! I can explain things to her and she is not confused! Take you loved ones to Miracle Ear in Lacey, you will forever be happy you did!

I would like to express my sincere thanks and appreciation for an excellent customer service and…read moreproduct experience at Miracle Ear in Lacey. First and foremost, a special thank you to Doreen Keator for her professional guidance throughout the process of addressing my need for hearing aids. Every step is clearly explained by Doreen with clear and concise language. Worth noting that Doreen is very patient. This is certainly an asset in dealing with the numerous senior clients that she works with. The actual product has exceeded my expectations. Technology has enabled me to easily control all aspects of the hearing experience. The entire staff at Miracle Ear has been A+.

I purchased hearing aids and had a good experience up until now. I recently paid $200 for molded…read moreear pieces and they performed horribly, cutting in and out at random times and causing ear discomfort. When I first had them fitted and adjusted the audiologist told me to come in if I had any problems with them. After experiencing these problems I made an appointment and when I arrived I was told I would have to pay $75 to see the audiologist. This is unacceptable- if the device is not working the company should stand by their product and do all they can to correct the issue. I will not be doing business with this company any longer and will not recommend them to anyone.

My first appointment was cancelled by this clinic the day of the appointment due to a sick…read moreprovider--understandable. After I made another appointment, I called back to reschedule, but was still charged a no show fee because they did not cancel the first appointment. When I finally got in, the waiting room time was over an hour.

The person at the desk was not helpful and did not understand what is or is not covered by…read moreMedicare. They wanted to charge me $150 for something that should be free of charge under Medicare. They also insisted on a doctor's referral when that should not be required. They also did not accept my supplemental insurance so everything would be out of pocket for me. They seemed more interested in making money than in serving patients.

Was referred by two of my doctors for hearing aid recommendations and balance testing. Charged…read more$150 upfront for a hearing aid consultation. Was referred by a renown doctor to be fitted for bicros hearing aids. Upon seeing the doctor at Complete Hearing and Balance (CHB) was told I didn't need them so I proceeded with the alternative she recommended. Three weeks later after being fitted for a custom ear dome, I haven't seen any improvement. Did follow-up with doctor who made the referral and told once again I needed bicros hearing aids and made appointment at his clinic for further evaluation. After spending $150 and $139 for the custom hearing aid for bad advice from CHB, CHB refuses to offer any refunds. I believe the balance testing was helpful and worth what I paid for it. I have used two other hearing aid providers and both of them never charged for consultation. Charging $150 and not owning up for bad advice is bad business practice.

My daughter had recently been a patient of Dr. Jung's and I cannot express enough how grateful I am…read morefor his exceptional care. From the moment we walked into his office, I was greeted with warmth and kindness, making me feel at ease during a potentially stressful time. Dr. Jung was not only incredibly knowledgeable but also took the time to explain every step of the procedure in a way that was easy to understand. His ability to connect with patients on a personal level truly sets him apart. He listened attentively to my concerns and answered all my questions with patience and clarity. This had been the first surgery for my daughter and within his great sense of humor and ability to connect made this an experience one to mention. The surgery went smoothly, and I felt supported throughout the entire process. I highly recommend Dr. Jung and his team to anyone in need of ENT treatment/surgical care. His expertise and compassionate approach make him an outstanding surgeon! Thank you, Dr. Jung for your dedication and skill.

I called to make an appt for a hearing exam. I was on hold for 3 minutes. Someone picked up and…read moretold me they were with a patient and I was back on hold for 2 minutes. When she came on the line she took my info and asked what I wanted to be seen for. After telling her I was put on hold for the third time. This time the hold was 5 + minutes. She returned and asked who I last saw. I told her. Another hold. This one was brief. She confirmed I was correct and told me I needed a referral. Prior to calling, I contacted United Healthcare and was told I did not need a referral. When I told her this she said I was wrong I did. Hung up and called another ENT Dr. within 4 minutes I had an appt and no req Firemen's for a referral. I will say the front office staff was courteous and the responsibility lies on the lack of training. Someone at the front desk should be able to pull up a chart without putting you on hold 3 times. So, if your callin be sure you set aside a half hour to make an appointment.