I was sent to Dr Went for a VA audiology update check…read more First and Foremost- Amazing-compassionate-kind- confident Doctor that is super Vet friendly and truly asks great leading questions that get to the root. She understands door kicking issues. What side do you shoot, how many hours did you fly ...etc. she was asking to better understand and she asked questions that a general provider would never ask. They don't know. Ask for the exam - very detailed and she ensured I was comfortable and understanding of the process and what the boundaries were in her capacity. I don't trust Doctors- but she is trustworthy and Vet friendly and understanding. The practice takes Tricare and now I have an audiologist. She is a perfect balance of care and business. I highly recommend anyone needing audiology care to see her. Vets with hearing issues - it's totally worth the visit. 5 star service! Thank You

Thank you for the awesome customer service and taking care of my hearing needs. I really appreciate…read morethe professional staff and pleasant and pleasing manner assisting me with my hearing aids today. I can't imagine going to any other audiology than Kitsap in Gig Harbor so pleased that they have a new office in the harbor Amy Becken is awesome!

On April 14, 2026, my son (14 years) had an appointment with Dr. Luke Pickar for a routine hearing…read moreexam. With my insurance, Regence, this should have been a covered in full as one routine hearing exam is covered per year. We went to the exam and the doctor asked why we were there and I stated to get a routine hearing exam to get a baseline for my kid because he wears headphones quite a bit. The exam was completed in less than 15-20 minutes and the doctor stated everything looked fine and there were not any issues. The problem arose when I received the bill. The routing hearing exam was not covered in full. None of my charges were covered in full as it actually was not charged as a routine hearing exam. I had four charges totaling $211.72. This is my cost after insurance pays their portion. The first charge was for an office visit for $200 (allowed amount $150.68). The code was 99203 which is new patient office visit 30-44 minutes. I disagree that there should be an office visit charge for a routine hearing exam but in this situation the code should be 99202 which is a new patient office visit from 15-29 minutes. After speaking to Regence, the billing would be ($98.01 allowable) for a visit lasting between 15-29 minutes. My appointment was at 7:30 am (the time they open so I could not have arrived and started appointment early) and after checking my Blink camera to verify what time my son and I arrived home, I verified that we arrived home at 8:04 am. We live 4.7 miles away and it takes 10 minutes without any traffic. At that time of morning there is traffic. The next two codes are 92557 (comprehensive audiometry threshold evaluation combined with speech recognition testing) charged at $120 (allowable $38.29) and 92567 (tympanometry, a diagnostic test that evaluates middle ear function by measuring eardrum movement in response to varying air pressure) charged at $60.00 (allowable $16.91). The final code is 92628 (covers the evaluation of a patient's candidacy for hearing aids, including assessment, counseling, and review of test results). This was charged at $500.00 (allowable $250.00). The review of the test results, which should probably be pretty standard, consisted of the doctor saying that everything was normal. When I first saw the bill, I assumed that there must be an issue that could be easily resolved so I called the billing department at Complete Hearing and Balance and spoke with Winter. She went over the charges and explained that the office visit charge is standard and that is how the doctors get paid for their time. I questioned the fact that a routing hearing exam was covered by my insurance and an office visit charge should have been disclosed but she reiterated that it was standard practice. She stated that you could get a hearing exam at Costco for free. I thought to myself that I didn't see that Costco took my insurance. The charge for code 92628 she said would be taken off and must have been added by mistake because many customers need hearing aids. I ended the call feeling that I need to ask medical providers billing codes and bill estimates prior to any appointment because my assumption that the covered services would be covered was incorrect. This morning, after sleeping on this a couple more days, I decided to call Regence to ask them if there are any providers that do routine hearing exams that are fully covered without an office visit charge. I had checked the list of providers on the regence website, and I only noticed similar audiology providers similar to Complete Hearing and Balance. The agent was not able to tell me if there were any providers that do not charge for an office visit in addition to a hearing exam. During this conversation, I got the billing codes and thought I might have a billing code for a routine hearing exam. I was encouraged by the agent to call Complete Hearing and Balance and ask for explanation or an audit of my bill. I spoke again with Winter. I gave her a code Z01.10 thinking that applied as a routine hearing exam. She said that it did not and explained that they do not do routine hearing exams and that they only do comprehensive hearing exams. I questioned why when they are an approved provider for my insurance that covers a routine hearing exam yearly and I believe what she stated was that insurance doesn't dictate the exam that they provide. She also told me that she contacted the provider and they will not be removing the $500.00 charge as this exam required the doctor's expertise as I stated I wanted to get a baseline because my son wears headphones quite often. To be clear, my son has never had any medical issues of any kind, did not complain of headaches, ear pain or anything. The test proved to be normal without any issues. We never spoke of ear care, the prospect of hearing aids or any pending issues. Be careful with this place. Make sure you get your billing squared away prior to your appointment. I wouldn't trust them again.

I purchased hearing aids and had a good experience up until now. I recently paid $200 for molded…read moreear pieces and they performed horribly, cutting in and out at random times and causing ear discomfort. When I first had them fitted and adjusted the audiologist told me to come in if I had any problems with them. After experiencing these problems I made an appointment and when I arrived I was told I would have to pay $75 to see the audiologist. This is unacceptable- if the device is not working the company should stand by their product and do all they can to correct the issue. I will not be doing business with this company any longer and will not recommend them to anyone.

Everyone has been very helpful, efficient, knowledgeable and personable from the first visit. I…read morebrought our 94 year old Veteran neighbor in and he was fitted for hearing aids and treated wonderfully. Today I had a concern with part of my hearing aid left in my ear. Even though I'm not their patient, they fit me in and removed the piece of my hearing aid stuck in my ear. They weren't going to charge me until I insisted. ENT Associates, where I purchased the hearing aid wouldn't fit me in or see me today! We are taking all our present and future ear care to Northwest Hearing and Tinnitus! They are the best!

I've been accompanying my 92-year-old father to his appointments at NW Hearing + Tinnitus for the…read morepast 3 years or so. Office staff has been first class. Friendly, efficient, and professional. We've had the opportunity to work with both Dr. Moran and Dr. Speltz. They both mirror the excellence of their front office staff. They are very patient with my father and go out of their way to make sure he understands what's going on and explain everything clearly and speak at just the right volume when he has his hearing aids in or out. I highly recommend them.

Staff treat you very well ..waiting time is minimal.Very informative,ease of making…read moreappointments.Comfortable and decent parking available

The purpose of this message is to call into question the quality of healthcare my wife and I have…read moreexperienced from Kaiser Permanente over these past many years. Approximately 7 years ago I noticed my right foot started becoming numb. In a very short period of time the numbness also became apparent in my left foot as well. The provider diagnosed it as neuropathy and prescribed medication for same. I asked the provider what neuropathy was and why I was experiencing this. The provider gave a very blanketed response. She said it is usually but not always associated with diabetes. The provider informed me that in my case it is classified as peripheral neuropathy more than likely caused by my being overweight and having high blood pressure for years. The pain had become so intense I requested barbiturates but was met with resistance each and every time. Providers suggested higher doses of tylenol and ibuprofen, which had absolutely no affect. Year after year the pain intensified. I pleaded for help. I literally begged because I was so desperate. I asked for relief but again and again the answer I received was to increase the doses of over the counter and prescribed medications, which did absolutely nothing to releave the pain. With no relief in site I fell into a deep depression. The pain had become so severe I was continplating ending my life. I had lost all hope. I realized long ago that Kaiser Permenente's providers' number one priority is not improving the quality of their patients lives. It is not finding the cause of the illness and curing it. It is prescribing medications long term in order to pacify their patients and to profit from these prescriptions. It was at this time that I was able to muster enough willpower and fortitude to become my own advocate and demanded something be done. I researched the medications I was taking and found that many of them were unnecessary. So, I stopped taking them. I also demanded that I be referred to specialists who's profession is dealing with my particular situation. One of the referrals I had requested was for the Spine Clinic. The referral was actually made by a Kaiser Permanente specialist, a true specialist, unrelated to my present condition. He is one of the few people I trust at Kaiser. I confided with the specialist with what I had been dealing with in regard to my presumed neuropathy diagnosis and he suggested I go to the Spine Clinic. Kaiser Permanente has a Spine Clinic. However, appointments for the clinic were 3 months out so I requested a third party provider. The pain I was experiencing would not allow me to wait that long. Within days I was provided an appointment. After reviewing an x ray I had taken just prior to my appointment the surgeon was able to diagnose my condition. It was determined that I don't have neuropathy after all. Which, I had been told by many "specialists" and providers for the past 7 years. It was discovered that my condition was brought on by a pinched nerve in my lower back L4 L5 region, which caused my feet to become numb and extremely painful. I cant help but wonder how many other patients were misdiagnosed and contemplated or succeeded in ending their misery by their own hands. So many at Kaiser neglected to properly do their jobs. It has become commonplace. I was improperly diagnosed seven years ago and not one provider even suggested my being referred to the Spine Clinic even though my records indicate I had been dealing with lower back problems my entire adult life. Not one provider or specialist ever stopped to consider an alternate approach to my condition or to reevaluate the neuropathy diagnosis.

I love this dr.office! You can always get in quickly usually no more than a week! The receptionists…read moreare so friendly and the doctors actually listen to you!

As a health care provider, mental health advocate, and mother I am completely distraught and…read moreoffended about my family's experience today with Dr. Garofalo for my daughter's 6 month well child appointment to establish care. My husband and I had both previously seen Dr. Poling as our primary care and had great experiences, so I was excited to transfer my daughter's care to Link as well. However, my husband was met with criticism and skepticism regarding our childcare choices and I was completely shocked to hear that the Doctor noted my Bipolar Disorder and in the same breath asked if I was "living in the home" despite the fact that I am listed as the primary contact, and am the primary prescriber for our family's insurance plan, and signed that I was in fact the one preparing new patient paperwork. Because my husband was the one to take my daughter to the appointment, it was assumed I was an incompetent and uninvolved parent due to my psychiatric disability. This is blatant sexism and ableism, and I am dismayed that a provider that claims "he is skilled at addressing mental health" (as noted in his bio on the Link website) would perpetuate this type of stigma. I'm curious if he asks every mother that attends her children's appointment alone if their father is in the picture, or if he himself has attended every single doctor's appointment, school and sporting event in his children's lifetime. I absolutely loved Dr. Poling (she is the only reason I'm not rating as one star) but I am not comfortable having myself and my family treated in a clinic at which this provider practices. Dr. Garofalo's behavior and clear biases against working mothers and those living with mental illness is antithetical to Link's statement that "We practice medicine with a philosophy that centers the patient's values and experience, and pursues racial and social health justice." I truly hope Dr. Garofalo will reconsider how he interacts with patients and do some true introspective work regarding his biases.

I have zero complaints! Every time I visit this establishment, it's always a pleasant experience…read more The service is consistently great, and I always leave satisfied. I definitely recommend this place!

so for providing a review they decide to not comment on the experience and fire potential referrals…read morefor sharing their 2 cents. if you want a consultation, then make sure to have time to be juggled on their books then they seem to have a right to be late in order to not give you an invoice. hopefully, if you decide to go with them, you will get the most from them and a timely service at that, if you pay first! my goals are being met & not by a place like this.

I can't say enough good things about Dr. Alex! My husband has always had a hard time finding a…read morechiropractor who is actually strong enough for him and gives him the adjustment he needs. Then we found him--and he absolutely loves going! He has a great personality& makes you feel comfortable. And for me, with my crazy schedule, the fact that he always does his best to get me in as a walk-in means SO much. He's accommodating, professional, and genuinely cares about his patients. We're so glad we found him and wouldn't hesitate to recommend him to anyone looking for a great chiropractor!

Amazing service after my car accident, they are professional and understand my needs. The front…read moreoffice always greets with a smile and knows my schedule when I am leaving! I had a concussion from the accident and they have treated me with the utmost care! thank you Dr Alex and team!

Dr. Porter had been my dentist for a couple years now. He is the best! Usually I have a hard time…read morewith the front desk office personnel but today was EPIC. Just to give you perspective I have high anxiety about anything medical and they have taken care of me and been patient with my anxiety. And today was nothing short of WONDERFUL customer SERVICE! I walked in emergency hours with no appointment, the tooth I need a root canal on got infected and I have a flight today out of state, so urgent was an understatement. They did their best to fit me in. Shannon today the front desk receptionist was reassuring and went above and beyond any customer service that I have received anywhere in a long time. I was high stress about my tooth among other things and she was kind and very helpful. Really BIG kudos to ALL the staff TODAY, you really made a high stress situation not so BAD! hope you all have happy Thanksgiving! You really made my day!

Very accommodating. Affordable and reasonable prices. Willing to work on sliding fee scale. walk…read moreins welcome.