I had previous experience with DR. Vega, her Practice was recommended by the NRA and she was very…read moreProfessional and earned my trust and respect. I was referred to Ascent by a Dr. at the Capital Hospital in Olympia; I was welcomed by Natascha with a warm friendly smile, I was very pleased the way they handled all the paper work and scheduling future visits, all the Ascent Team is nice and friendly and eager to help the patients. The parking area is ample and convenient specially for Disabled persons like me. At Ascent Audiology & Hearing, Natascha & the rest of the Team are Awesome, their Dedication, Hard work is well Acknowledged and..., IT SHOWS...! With much appreciation from a very Satisfied Patient, David D.

On April 14, 2026, my son (14 years) had an appointment with Dr. Luke Pickar for a routine hearing…read moreexam. With my insurance, Regence, this should have been a covered in full as one routine hearing exam is covered per year. We went to the exam and the doctor asked why we were there and I stated to get a routine hearing exam to get a baseline for my kid because he wears headphones quite a bit. The exam was completed in less than 15-20 minutes and the doctor stated everything looked fine and there were not any issues. The problem arose when I received the bill. The routing hearing exam was not covered in full. None of my charges were covered in full as it actually was not charged as a routine hearing exam. I had four charges totaling $211.72. This is my cost after insurance pays their portion. The first charge was for an office visit for $200 (allowed amount $150.68). The code was 99203 which is new patient office visit 30-44 minutes. I disagree that there should be an office visit charge for a routine hearing exam but in this situation the code should be 99202 which is a new patient office visit from 15-29 minutes. After speaking to Regence, the billing would be ($98.01 allowable) for a visit lasting between 15-29 minutes. My appointment was at 7:30 am (the time they open so I could not have arrived and started appointment early) and after checking my Blink camera to verify what time my son and I arrived home, I verified that we arrived home at 8:04 am. We live 4.7 miles away and it takes 10 minutes without any traffic. At that time of morning there is traffic. The next two codes are 92557 (comprehensive audiometry threshold evaluation combined with speech recognition testing) charged at $120 (allowable $38.29) and 92567 (tympanometry, a diagnostic test that evaluates middle ear function by measuring eardrum movement in response to varying air pressure) charged at $60.00 (allowable $16.91). The final code is 92628 (covers the evaluation of a patient's candidacy for hearing aids, including assessment, counseling, and review of test results). This was charged at $500.00 (allowable $250.00). The review of the test results, which should probably be pretty standard, consisted of the doctor saying that everything was normal. When I first saw the bill, I assumed that there must be an issue that could be easily resolved so I called the billing department at Complete Hearing and Balance and spoke with Winter. She went over the charges and explained that the office visit charge is standard and that is how the doctors get paid for their time. I questioned the fact that a routing hearing exam was covered by my insurance and an office visit charge should have been disclosed but she reiterated that it was standard practice. She stated that you could get a hearing exam at Costco for free. I thought to myself that I didn't see that Costco took my insurance. The charge for code 92628 she said would be taken off and must have been added by mistake because many customers need hearing aids. I ended the call feeling that I need to ask medical providers billing codes and bill estimates prior to any appointment because my assumption that the covered services would be covered was incorrect. This morning, after sleeping on this a couple more days, I decided to call Regence to ask them if there are any providers that do routine hearing exams that are fully covered without an office visit charge. I had checked the list of providers on the regence website, and I only noticed similar audiology providers similar to Complete Hearing and Balance. The agent was not able to tell me if there were any providers that do not charge for an office visit in addition to a hearing exam. During this conversation, I got the billing codes and thought I might have a billing code for a routine hearing exam. I was encouraged by the agent to call Complete Hearing and Balance and ask for explanation or an audit of my bill. I spoke again with Winter. I gave her a code Z01.10 thinking that applied as a routine hearing exam. She said that it did not and explained that they do not do routine hearing exams and that they only do comprehensive hearing exams. I questioned why when they are an approved provider for my insurance that covers a routine hearing exam yearly and I believe what she stated was that insurance doesn't dictate the exam that they provide. She also told me that she contacted the provider and they will not be removing the $500.00 charge as this exam required the doctor's expertise as I stated I wanted to get a baseline because my son wears headphones quite often. To be clear, my son has never had any medical issues of any kind, did not complain of headaches, ear pain or anything. The test proved to be normal without any issues. We never spoke of ear care, the prospect of hearing aids or any pending issues. Be careful with this place. Make sure you get your billing squared away prior to your appointment. I wouldn't trust them again.

I received excellent customer service at NW Hearing & Tinnitus in Gig Harbor. Staff is…read moreprofessional, very friendly & helpful and every step was clearly explained. Love my new hearing aids!

The care was terrific. Front office greeted me as soon as I walked in. Joe was caring and listened…read moreto your problems. Walked me thru the entire process and helped with the paperwork. If you need help with your hearing, then this is the place to go.

FCHC was very helpful from my initial call all the way through to the fitting of my new hearing…read moreaids. The staff is very knowledgeable about WA State lni paperwork and walked me through every step. My job may have taken part of my hearing, but the awesome team here helped me get most of it back! Thank you!

I HIGHLY recommend this business. Very professional, staff very friendly. I was terrified &, they…read moremade my transition a very pleasant one. Comfortable to wear and love the look of them!!!!

I'm a person is hard to please. The crew at comfy Central and hearing are great. I received upper…read moreand lowers that fit so good there are no reason for the free adjustments. Wonderful people to do business with. I would recommend them to all my family members and Friends

I have zero complaints! Every time I visit this establishment, it's always a pleasant experience…read more The service is consistently great, and I always leave satisfied. I definitely recommend this place!

so for providing a review they decide to not comment on the experience and fire potential referrals…read morefor sharing their 2 cents. if you want a consultation, then make sure to have time to be juggled on their books then they seem to have a right to be late in order to not give you an invoice. hopefully, if you decide to go with them, you will get the most from them and a timely service at that, if you pay first! my goals are being met & not by a place like this.

I can't say enough good things about Dr. Alex! My husband has always had a hard time finding a…read morechiropractor who is actually strong enough for him and gives him the adjustment he needs. Then we found him--and he absolutely loves going! He has a great personality& makes you feel comfortable. And for me, with my crazy schedule, the fact that he always does his best to get me in as a walk-in means SO much. He's accommodating, professional, and genuinely cares about his patients. We're so glad we found him and wouldn't hesitate to recommend him to anyone looking for a great chiropractor!

Amazing service after my car accident, they are professional and understand my needs. The front…read moreoffice always greets with a smile and knows my schedule when I am leaving! I had a concussion from the accident and they have treated me with the utmost care! thank you Dr Alex and team!

I love this place. Everybody is so friendly and accommodating. I also enjoy that they have an…read moreonline portal to keep track of your health, lab, or x-ray results. I can even make appointments on there too. I just recently discovered that they have morning walk ins which comes in handy for those situations that just can't wait. The campus itself has a great lay out. You can pretty much find anything that you PCP may refer you to. I've seen imaging, Pharmacy, Dentist's, optometrist, urgent care, and even coffee! My only negative feedback is that if you want to see your PCP immediately that it's hard to do because of appointments are so far out. This makes it hard to build the doctor/patient relationship and I'm not a fan of having to wait for something that is bothering me now.

We bring our son here and his Doctor is amazing. They are so helpful. I am currently sitting here…read morein their convienent care which is a nicer way if saying urgent care. I believe I have a sinus infection. We will see. This is a beautiful clean campus. I work in the medical field and I have seen some not so appealing facilities. When I am here I do not feel like I will get Gonorrhea-syphil-aids just by breathing the air. I did not have to wait to long and I received great service.

Very wonderful experience, kind, informative, & helpful in developing a plan for clear vision!read more

My daughter just had an appointment with them and the employees were so nice, friendly and helpful…read more They were very efficient, we did not have to wait long to be seen. The Dr. was nice as well and was good with my daughter. I am surely going to make this our main go to optical clinic.