Nice Doctor, very personable and professional. He was also very knowledgeable and gave me a steroid…read moreshot so we could evaluate any further need for MRI.

I was a patient of Dr. Arroyo's at Puget Sound Orthopedics in Lakewood Washington. I couldn't have…read moreasked or anything better in the doctor. He is extremely intelligent, you can tell that when he took on this education that he did it to help people from the depth of his heart. I have had surgeries from other doctors who were not able to get my shoulders secure. The surgeries done by other Dr's would still fall out of joint very easily. Dr. Arroyo was very thorough with explaining the different kind of surgeries that he was going to do on each shoulder. One was done 4 years ago and hasn't fallen out of socket I feel very secure with it. The other one he completed one year ago and I only had 75% of that bone left but he was able to take a tendon from another part of my shoulder and secure that portion of the bone that was missing from that tendon. I never thought that I could use my arms again without considering the possibilities of them falling out of socket. I am sincerely grateful for a doctor that is so caring of his patients. With this particular surgery he did only two doctors in Washington state are able to perform them. When I was in between surgeries my insurance had changed and the doctor's office didn't accept the insurance that I had. I sent Dr. Arroyo a message directly to see if there was anything that he could do because he was the on of the only doctor's that could perform this surgery. He told me since I was a previous patient that he would be able to work with the insurance company and the doctor's office to get the office to be able to accept my insurance. It was hard for me to say goodbye to him, he truly changed my life.

Dr. Gray is an amazing surgeon. He specializes in hips and knees and is extremely knowledgeable…read morewhen it comes to these types of surgeries. His approach is very simple and effective keeping in mind what's best for the patient and is never the first to jump into a new procedure until it's proven out. The office staff is always very helpful and very welcoming. Top notch staff. I highly recommend Puget Sound and Dr. Gray.

RUNAWAY! They do not take phone calls, they do not return phone calls, the young man at reception…read moredesk is RUDE. Their office staff doesnt have a clue. THEY DO NOT PROVIDE GOOD PATIENT CARE! If I could give zero stars I would!!

North Harbor has a talented, upbeat and encouraging staff. The energy there is amazing. I walked in…read moreoff the street with a referal for 2 injuries. (I need 2 days a week for each injury, so I am there 4 times a week) Normally you would have one physical therapist but they were able to squeeze me in a little bit with everyone. It is a busy place for a reason. Everyone is really nice and focused on helping you achieve your goals. Yesterday I saw Preston (the owner) He was interested in how I got hurt and how to help me get better. I can tell he genuinely cares about the people who go there (both staff and customer). I originally walked in because North Harbor is close to my home but I will contue to go there because of the quality of care. I have already recommended them to someone who is hurting, because (please don't take my time slot) but they are good enough to share with your friends.

I have to say the care given to me by the staff at North Harbor PT has been outstanding! From the…read moreminute you walk in you're treated like family, everyone is so kind I find I'm looking forward to my next appointment. I highly recommend this facility to anyone, young or old. Thank you NHPT!

So back in mid 2023, I broke my foot... Like the devastating kind of break. I had three fractures…read moreand a torn ligament that resulted in a major surgery that required four screws be placed in my foot to stabilize it and pin the ligament while it healed... End to end, I spent the better part of seven months in a boot. It was pretty awful. After surgery, my orthopedic surgeon recommended physical therapy... He said that it definitely could help me and I should give it a shot, even though I was skeptical. It's important to note that I was over 300 pounds when I had my final surgery and I was in a very weird place where I had to exercise if I wanted to lose weight, but my injury was so grievous that anything more than a slow walk was excruciating the next day. Enter Nate at Anchor Physical Therapy... I had my initial intake with him and while I did try another therapist, they weren't as good as a fit, so I adjusted my schedule to make sure I was available when Nate was available, and I started showing up for his first appointment every Friday morning. I've been working with Nate for over a year and while weight loss was definitely not part of our goal setting together, it was part of my personal journey, and he contributed to this greatly. He gave me homework, and I did it... Ensuring that I was moving my body, stretching, and doing the little things that he asked me to do in order to get better. This is an essential part of the journey, doing the homework. I won't bore you with all of the myriad of details of my recovery, but suffice just to say that in the last year I have lost 90 pounds, and I have graduated from a hobble to training for a 5K, after being told that it was likely I would never run again. With help from Anchor Physical Therapy, I have overcome the odds and in spite of injury, osteoarthritis, and schedule challenges, I've come out on top. As far as details go, I would also like to add that the front desk staff and management is phenomenal. They were always really great about dealing with my insurance, which is Tricare and that can be challenging at times. The referrals didn't always come through the right way, or there was a hiccup, but they always made sure it got taken care of, and they communicated every step of the way. Big thanks to the whole anchor team at this location and especially Nate.

Lakewood office has really good PT staff. But their office staff are mediocre. There's one woman…read morethat sits against the back wall that's especially noisy and obnoxious. And make sure to ask about copay's. Otherwise you may end up owing several hundred dollars before they let you know.

WHAT A WASTE OF TIME!!!! Go into the office for a consultation and provided them with all my…read moreinformation, including medical insurance information. Now two weeks later I make an appointment and they call me back and tell me I'm not in network but I can pay out of pocket. Is this a scam!?!?! Sorry sir, I will find someone IN NETWORK. If you had done your job at the time of my consultation, then you wouldn't have wasted me time today.

I had my first PT appt after my assessment/intake at the Lakewood location. I am concerned because…read morethey book two people per hour which I asked is there standard and tell me that's normal. But I wonder how that works with billing if they are billing 1:1 for an hour when that is actually not happening. So the PT worked with myself and another patient from across the room. Hard to assess when you're not there and with another patient. This does not seem like standard practice and when I asked to get schedule on 1:1 was told it was not an option. The PT was very nice and knowledgeable but the business model does not seem adequate for patient care.

After what ? 4 yrs ?! I finally got an amazing doc Doctor…read moreRob is so caring and so knowledgeable and really shows genuine interest in my wellbeing He is so young and truly makes you feel you are heard about your issues He truly is a blessing to join this clinic

First off, who is Dawn C? Photo? Whatever. What could…read moreimprove? COMMUNICATION!!!! If you ever get a call through to anyone in an actual office you're lucky. It's usually a long wait for off shore call center. They seem to get messages wrong. I'm in so much pain and have called, left messages, and used the app they have. Going on nearly 2 weeks and heading to ER now. Fingers crossed. I need help! The quality of care is "iffy". It depends on who you get in to see. I rarely get a call back within 3 days anyway. I'm so tired and can't get more than 4 hrs of sleep. I'll go sleep in ER - whether on a bench waiting or in a bed. I'm not looking for pain pills, rather a solution to what is causing the pain.