My daughter just had an appointment with them and the employees were so nice, friendly and helpful. They were very efficient, we did not have to wait long to be seen. The Dr. was nice as well and was good with my daughter. I am surely going to make this our main go to optical clinic. read more

Always very thorough and professional with the newest eye screening technology. Dr. Kim always answers all my questions and eases my concerns. It's always so easy to get eye glasses prescription filled Lense Crafters right there. read more

The office and everyone there is kind, caring, and passionate in taking care of their patients' needs. I have dry eye syndrome and appreciate the support and compassion I receive from Dr. Kim and staff. Thank you for everything. read more

DO NOT USE THIS CLINIC!!! They charge extra for services you may not need AND they over charge for contacts. My contacts were quoted at $700 per pair, when i can get them at many other locations for less than $140. OUTRAGEOUS!!!!! They also were going to chaefe $150 contacts fee when it is $50 everywhere else. Even though I was clear about reason for appointment, it had to be rescheduled due to the one and only dr that can prescribe for me wasn't available. Their website is not friendly and they require you to accept a test with no option to opt out which happens to have an out of pocket cost as insurance doesn't pay for it. I haven't met or seen a Dr yet but the appointment process and the online forms leave a bad taste. read more

Dr. Kim and her staff are wonderful. It was the easiest, most efficient eye appointment I've ever had. The staff thoroughly explained everything throughout the exam and Dr. Kim went over my results in depth and made sure I understood everything. Overall, a lovely environment and very attentive office. read more

Very wonderful experience, kind, informative, & helpful in developing a plan for clear vision!

My 2nd visit at this location. The staff is very professional staff. I've gone to other LensCrafters doctors and this place really made me feel like I was more than just a number. Dr. Tiffany Kim is very thorough! She really knows how to make you feel comfortable and very down to earth. The only place I would go to get my eyes checked in the future. read more

Awesome customer service and support! Dr.Kim and staff truly care about their patients! I highly recommend them for vision care!

Dr. Kim did an excellent job and I'm looking forward to getting my new glasses. Jewel, with Lens Crafters was a Jewel! She really knows what she's doing! Very professional, very friendly and helpful!​ read more

First off before my appointment they called and texted me at least 10 times. That is annoying, over the top and I hate it. I get that people don't show up for appointments that doesn't give them the right to bombard me in my personal and private time with constant phone calls text and emails. Even on a holiday weekend. I did not like the virtual reality type vision test because they used to eat right in the hallway where people are walking by and that's weird. I did end up buying the heated up eye mask for my dry eyes which I'm using and I don't think that works. It's 10 minutes is barely warm enough and supposedly supposed to be 43° for a specific amount of time but it's not hot that long that I think it matters what temperature it is. It's relaxing and I'll probably use it but I do think it's a semi scam. They asked me for my information on the phone online and via some link for the same information three times. I think the eye exam itself was fine. I'm happy to have a new prescription that I can get new glasses somewhere but I will probably go somewhere else next time. Mainly because of the excessive phone calls, texts and emails. I don't like that at all. read more

EXTREMELY RUDE DISRESPECTFUL UNPROFESSIONAL EMBARRASSING AND HUMILIATING. when I arrived I was unaware of an extra medical exam on top of the eye exam. I politely declines and asked to cancel. I arrived an hour early. ("I signed off on paperwork via the link" didn't read it my mistake) the older Caucasian heavier set lady at the front refused to cancel my appointment with a $75 charge. I asked to speak to her supervisor and in the most un customer service tone refused stating "there is no supervisor available" I asked to speak to her doctor to discuss the fee and cancellation and yet again stated "I'm not letting you speak to my guest doctor if you don't leave u will call security and told me "have the day you deserve LOUD in front of everyone. I am a Customer I showed up on time, it was never my intention to have such a horrible experience I just wanted to decline the additional medical exam and cancel my appointment taking into consideration that an exam was not optional. WOW IVE NEVER HAD SUCH AN EXPERIENCE WITH ANY RETAILER read more

Beyond surprised. They were friendly, helpful, pleasant, and attentive. They have state of the equipment and I was thoroughly I love the . She knows exactly what she's doing and genuinely cares. She gave me a thorough diabetic inspection along with my contact and glasses exam. I couldn't be happier. read more

Receptionist not friendly!Made me uncomfortable and not feeling safe in a medical setting ive worked with the public over 50 years and in the medical industry over 40 years read more

This place wants to up sell you every time you turn around. They said I may have a start of a small cataract, and then turned it into a medical issue, to try and charge me another $94 . Don't go here! read more

Everyone there was very nice and professional. Dr. Kim as well very good at what she does! And the technology used at her office is amazing. She showed me all the image scans and what it all meant. It was. Good visit/experience. read more

Dr. Kim was wonderful! The office looks like a day spa. Her staff was professional. This was my first time and the eye exam was next level with all the imaging and technology used. read more

These people are inside a Lens Crafters in a mall. They did not give me a receipt when I went in for an eye exam, which I didn't realize until later. I sent an email requesting it and did not receive a response. I called the next day and was put on hold for 30 minutes - the only reason the call ended was because I went in person while on hold. The woman was robotically apologetic and obviously did not care. Abysmal customer service. read more

The team was rude from initially walking in. They let someone cut me in line during check in, then proceeded to chat with other staff members in the room prior to checking me. When I asked to wear my contacts in public spaces they said no (despite safety concerns) and made me wait in the public spot without my lenses / glasses. They also force you to store your contacts in reusable storage cases rather than providing clean cases for each client to store their contacts -- gross. They were also not upfront about contact lenses charges for exams -- despite me reaching out multiple times beforehand to go over insurance and final prices. Would NOT recommend due to staff attitudes and overall cleanliness of the location. The appointment also started over 10 minutes late despite me showing up 10 minutes early. Staff were also rude to each other in front of clients. read more

TruVision Eye Care - Optometrists Near Me - Tacoma, Washington

I've been going for years and its been great and quick ~ 45 - 60 min. This time i showed up, they said i was "cancelled". Don't know how as I got several emails, txts, etc to remind me, confirm, and fill out forms. Becase of this i was made a "walkin" and it took over 2 hours; just sitting around waiting! if i had cancelled why'd i show up?! read more

Very odd that at my husbands first ever eye appt , he was told he needed a prescription face wash for eye mites. Turns out the Dr has created a skincare line they are now selling . There's no prescription face wash needed. He also waited 45 min to be seen by dr after testing . read more

Be careful seeing these doctors. They have a clause in a text they send a few days prior saying if they find any medical issues with your eye they will bill your medical insurance!! I have a small cataract in my right eye. Too small to fix. They confirmed I would be billed for the diagnosis! I already know I have one! This place is a scam and they sent snarky text! read more

***FRAUDULENT BUSINESS PRACTICES*** Be forewarned. Tiffany Kim is great at her job. She is kind and caring. My issue is not with her but with the idiots she has pushing paperwork. I was pre-charged for a contacts consultation in order to even schedule a future appointment to simply LEARN about contact lenses. Today I found out that my insurance was ALSO CHARGED for the contacts consultation fee. When I canceled the contacts consultation appointment (a week before the appointment), I was told I could NOT get a refund. I was fuming about this since I had not been told this prior to pre-paying. After being disrespected on the phone by one of the office reps, I told her the office practices there were "f***ing deceptive" and she yelled at me to "have the day you deserve" and promptly hung up on me. Wow. No sensitivity or ability to diffuse a tough customer call without resorting to immature tactics. When I tried calling back she would not take my call. I called around to other Lens Crafters in the area who indicated some confusion in why this location pre-charges customers for services that have yet to be rendered. I am warning you to not support this fraudulent business. I am still trying to work this whole situation out. Go to another Lens Crafters. And if you don't take my word for it, scroll through more reviews and see I'm not alone. I wish I had read reviews first. read more

Waiting over an hour past appointment time when I showed up early. They booked loads of people for the same time and don't even prioritize based on when you show up. read more

Made an appt online via their website specifically selecting a date that listed the Dr my insurance portal had listed as taking it.received rapid fire txt the following day requesting sensitive identifying information , and then to say the Dr will be a guest Dr and they don't take my insurance. I responded to the assumed ai chat bot that I scheduled with Dr Kim based off insurance portal information to which they responded if I want Dr Kim I need to schedule when she's in office. WHICH I DID ON THEIR WEBSITE.I responded with a screen shot of the scheduling portal that very moment that still reflects Dr Kim for the entire day in question that I had scheduled for. I stated I did schedule when she's in office according to their own site and to please cancel my spot and remove all identifying and sensitive info already entered into online forms. No response has been received to confirm cancellation and they have not answered any phone calls. I do not trust whatever platform they are using to communicate with prospective customers\patients and feel basically scammed out of my sensitive information.get better equipment or hire actual human beings. read more

The staff were really friendly- for them I would give 5 stars. The documents you have to fill out online or by phone before the appointment are really inconvenient. When the answer is 'no' it would still require you to put information in the box stating 'If yes please explain' before moving onto the next page. On the last page it would buffer before closing out and having to start all over again. Super frustrating! read more

The staff is efficient, patient and very helpful. Dr. Kim gives a very thorough examination and explained what the various tests cover, if there are potential problems, and what treatments are advised. The atmosphere is welcoming. I really like my visits! read more

Dr, Kim and her staff are the best! Everyone has patient care top of mind and Dr. Kim stays on top of what is available in her field to ensure her patients have the latest in vision care. read more

I have been coming to this office for years, but my most recent experience was extremely disappointing and unacceptable. I was very unhappy with the request to place my credit card information on file in case insurance does not pay. In all the doctors' offices I have visited, I have never been asked to do this. Frankly, this is unreasonable. Shouldn't your office verify insurance coverage before a patient even comes in for an appointment? If there is a disagreement between what your office bills and what the insurance company decides to cover, that should not automatically become the patient's responsibility. You are not new to this business, and your office should know how to work with insurance companies and what to expect regarding reimbursement. I am already paying my required co-pay, and I do not appreciate being treated as a backup source of payment for billing issues between your office and the insurance company. I also have serious concerns about the security of my personal and financial information. Can you guarantee that my credit card and private information will not be exposed, hacked, leaked, or end up on the dark web? Given how common data breaches are, I find this request deeply concerning. Overall, I am extremely displeased with this policy and the way this situation was handled. I expect a clear explanation of why this is being required and what protections are in place before I would even consider providing such sensitive information. read more

Dr. Kim was very friendly and kind. I love her entrepreneurship having lash, makeup and dry eye products. Only rated a 4 because of going back and forth between rooms and waiting area was a little odd. Otherwise friendly staff! read more

I was able to get a same day appt and the staff was very thorough and professional I felt very comfortable and confident with the results read more

I booked my appointment online on Saturday afternoon. I came in early on Monday to discuss the insurance coverage and the pricing of the exam. There was no way possible to give a 24 hour notice of cancellation. When I spoke with Dee she went over the cost, I did not expect the pricing to be so high. A $40 fee for a scan that by the way was never performed and a $55 fee for being a type 1 diabetic. I declined and asked to remove the appointment. Dee then exclaimed that I would be receiving a $75 no show/cancellation fee. I said fine reschedule it, and was honest and upfront and said I had no intention to attend the follow up as I still disagreed with all of the fees. Dee then told me that either way I am paying the add-on fees or the cancellation fees. I walked away gathered my thoughts and then came back to the counter at my scheduled time. At this point the animosity was heavy on both sides. Every one besides the front desk staff were pleasant but short. The Dr focused only on my vision except for asking my last a1c results. The retinal scans were not performed. I checked out and received my Rx. I was asked if I wanted to schedule my follow up and I said no. There were a lot of people talking around us at the time so I may have missed part of the questions but I also have been diagnosed with early onset dementia and I did tell all of the techs I came in contact with about it. I left the store and when I got home I had a notice of a scheduled appointment. I called the store to have it removed and was chastised for not understanding what I was supposedly told at checkout. I asked about a refund for the retinal scan because it was not performed and was told absolutely not all fees are nonrefundable. So I definitely feel scammed. Charge me up front for a service that is not performed and refusing a refund feels like a shady business practice. read more

Greedy doctors. We were told to pay an extra $39 (not covered by insurance) to make the exam faster. The doctor recommended eye drops to slow down my astigmatism. He failed to mention that the eye drops were not covered by insurance and cost more than $2000. Horrible ethics. read more

The technician had just smoked and was placing things on my face with her nasty cigarette hands it felt so unsanitary to be touching my face by placing things on it with the smell on her hands. Outside of that I loved the optometrist and the team. They were all super kind. Please make your techs wash their hands or don't hire people who smoke that was so gross!! read more

It is a struggle to talk to anyone of the phone. Waited for thirty minutes and then office closed without anyone picking up.

Dr Gim was thorough and listened to my concerns. great options for dry eye care here along with tons of frame options.

I have been seeing Dr. Kim for a couple years now for my annual eye exams and I love the quality of care she has provided! Front desk staff have been wonderfully helpful when I come in! read more

Best eye and contact exam I have ever had! Excellent customer service, very up to date technology, the staff are so helpful and thorough. I can't wait to come back and would absolutely recommend them to anyone! Definitely book an appointment. read more

Amazing customer service! Quick and efficient. I have been having itchy and red eyes for a while and I was able to be diagnosed quickly and recommended treatment. read more

I always come here for my eye appointments and they are so great and helpful! I always get through the appointment quickly and they always clean/tighten my glasses as well. read more

Dr Kim and the team are fantastic and attentive. I went in for an exam after not seeing them for over a year and we picked up right where we left off without any hassle. read more