I've been working with Jenny Primm and she has been very thoural and helpful to me. And has done…read moreall the tests and follow up for me. I'm very happy with the service I have gotten there. rg.

After 3 visits and my purchase I have nothing but high praise for Jenny Primm's care and…read moreprofessionalism. I wouldn't hesitate to recommend anyone visit who's looking to improve their hearing.

I became severely hard of hearing about six years ago. I found My Hearing Center in Tacoma where I…read morelive much of the time. Theyfitted me with the best hearing devices I've had so far. But here's the best part: once you're in their care, you get 100% support. They retest, reprogram, repair, clean, you name it. Barb is the audiologist and she's so experienced and patient. Mandy goes above and beyond; she's supported me where I live part time in Manhattan. I couldn't recommend them more highly

I was told my 6th month cleaning for my hearing aid would be free. After they were done with the…read morecleaning, I was charged $65. I will never do business with these crooks again!!

My 88 year old mother had been getting her hearing aids at Costco. I went with her to the Lacey…read moreCostco while her last pair were still under warranty. It had been almost two years since her last exam but when I asked if they should check her again, the lady told us "ears don't get worse over two years. Mom still had problems with here hearing aids after dealing with Costco and she wanted to go somewhere else. I found Miracle Ear-Lacey had the best Yelp reviews and took mom there. I was impressed. But mom couldn't stop talking about how impressed she was with Gene Bowling. About how he explained everything in detail, how he spoke directly to her, how he annunciated every word so she could understand him, and how he made her hearing lose important and something he could help with. Gene suggested the cross-over because mom's left ear wasn't actually hearing anything and that her brain couldn't actually decipher what the left ear did hear. The cross-over is a mic on the left that transfers sound to the right ear. Her brain can decipher what is heard on the right side. Today, mom got her new hearing aids fitted and adjusted. Gene, again, treated my mom very well, explained everything, and he ensured mom could use the hearing aids well before we left. This place is really great! Gene is awesome! The cross-over hearing aids let my mom hear and understand! I can talk to her again! I can explain things to her and she is not confused! Take you loved ones to Miracle Ear in Lacey, you will forever be happy you did!

I would like to express my sincere thanks and appreciation for an excellent customer service and…read moreproduct experience at Miracle Ear in Lacey. First and foremost, a special thank you to Doreen Keator for her professional guidance throughout the process of addressing my need for hearing aids. Every step is clearly explained by Doreen with clear and concise language. Worth noting that Doreen is very patient. This is certainly an asset in dealing with the numerous senior clients that she works with. The actual product has exceeded my expectations. Technology has enabled me to easily control all aspects of the hearing experience. The entire staff at Miracle Ear has been A+.

I brought my 92 year old Mom , who has some degree of dementia, to them. Mom had lost 2 pair of…read morehearing aids, we got from another business, that sold through our Ear Nose Throat Dr. The 1st pair of hearing aids cost $8,000. Luckily Moms great insurance had paid for them. Costco was so much more affordable, without insurance. The price was a huge factor for going there. The service was good. The service did not include the hours of training Mom was given at the Drs establishment, but Mom did not remember her training anyway. We just wanted a good pair of hearing aids at a cost we could afford. I was given all the information I needed to figure it out myself, from the manual, and a utube site provided to me. Our Costco Rep set all the settings for Mom, so we did not have to touch them. I brought Mom in to Costco a few weeks later, at the end of a busy day for them. We didn't have an appt , but Mom was putting the hearing aids in, and inadvertently pushing the control buttons when she was doing it. I was exasperated with her by the time we got to Costco. It's hard to be a caretaker with someone with dementia. I had had a long day myself. We got to Costco, and our assigned Rep said, it was closing, we might have to make an appt. But she took Moms hearing aids and said she could disable the buttons, so Mom coukd not inadvertantly change them. While she was off doing that, a hearing aid student that was sitting there, started answering Moms questions. This student knew exactly what to say to Mom, and handled my Mom in such a compassionate, and wise way! I could have just hugged her! Mom, who blamed everything she couldn't hear, or that annoyed her with the hearing aids, was listening with interest. She basically told Mom, she needed to make sure that the person who was talking to her, knew that she was wearing hearing aids, and to look at her, while they are talking. Moms biggest issue, is hiding the fact she is wearing aids. This student instinctively seemed to know that. She explained the importance of informing Moms listeners knowing she had hearing aids. She also gave other advise, in such an honest but compassionate, way, I could have hugged her again. Mom walked away happy. I walked away happy, that our original saleswoman had taken the time to disable the hearing aids. Our original saleswomen also gave me some other valuable information about the aids. The student learning had handled Mom, brilliantly, and with great insight, and compassion. I give a big A+ to this hearing center!

Went to see Kevin for 1 year tune up. Kevin was in a bad mood, said "it's a job". Not as friendly…read moreas when I was determining whether or no to purchase ear aids the prior year. Will NOT go back.

I was sent to Dr Went for a VA audiology update check…read more First and Foremost- Amazing-compassionate-kind- confident Doctor that is super Vet friendly and truly asks great leading questions that get to the root. She understands door kicking issues. What side do you shoot, how many hours did you fly ...etc. she was asking to better understand and she asked questions that a general provider would never ask. They don't know. Ask for the exam - very detailed and she ensured I was comfortable and understanding of the process and what the boundaries were in her capacity. I don't trust Doctors- but she is trustworthy and Vet friendly and understanding. The practice takes Tricare and now I have an audiologist. She is a perfect balance of care and business. I highly recommend anyone needing audiology care to see her. Vets with hearing issues - it's totally worth the visit. 5 star service! Thank You

Thank you for the awesome customer service and taking care of my hearing needs. I really appreciate…read morethe professional staff and pleasant and pleasing manner assisting me with my hearing aids today. I can't imagine going to any other audiology than Kitsap in Gig Harbor so pleased that they have a new office in the harbor Amy Becken is awesome!

Hearing testing and diagnosis. Recommendation of specific type of hearing aid. Excellent care and…read morefollow up.

A true professional, caring and knowledgeable. My daughter and I think she's the best!read more

Bates Technical College is one of the few schools offering courses in audiology on the West Coast…read more It is a hidden gem for hearing aid wearers. They provide expert hearing aid repair, adjustment and sales. Because this is a teaching environment, you will find that it may take longer to get things done but you will also get expert help without a profit motive being the number one priority. Work is performed by students under the watchful eye of an expert instructor. I have been taking my brother there to maintain his hearing aids, which he originally purchased in New York City. They have corrected the errors made when he originally purchased his hearing aids, improving his hearing. While we were have his hearing aids adjusted, the instructor mentioned that my hearing aids did not have the proper length hearing tubes. I had Costco install longer tubes on my hearing aids and noticed that my hearing was improved. The school has limited clinic hours and as stated previously your appointments will take more time than a commercial hearing aid company. If you have the time you will get better hearing results, if my experience is typical.

Honest, straightforward employees…read more When I mentioned to the audiologist that I came to Seattle for military training and that was what caused my hearing loss, he suggested that I apply for free hearing aids through the VA as my loss was service connected. I didn't know that. I now have a pair of $6,400 Phonak BTE Boleros and a Roger Pen Bluetooth device to connect to my cell phone and TV and hear my customers that I set up, review, and train one-on-one in QuickBooks and Quicken (PC, Mac, or Online for Quick Books).

Great service and always friendly staff. They try to get you a appointment as soon as they can for…read morerepairs to hearing aids and get them back ASAP.