I received excellent customer service at NW Hearing & Tinnitus in Gig Harbor. Staff is…read moreprofessional, very friendly & helpful and every step was clearly explained. Love my new hearing aids!

I was referred to this company because Kaiser did not have anyone to sell me hearing aids…read more The meeting with Ms. Song was cordial but definitely a high pressure sales pitch. I was trained in sales tactics and she certainly knew how to crank up the pressure but with a smile. All the while selling a product, hearing aids, at the high end of the curve. I will be exploring Costco as they do not appear to be: High pressure Expensive Bill

The staff is very nice. The office is very calm. This helps when you're new to the hearing aid…read moreprocess. It can be very scary. I feel this is one place where they care about the patient.

Everyone has been very helpful, efficient, knowledgeable and personable from the first visit. I…read morebrought our 94 year old Veteran neighbor in and he was fitted for hearing aids and treated wonderfully. Today I had a concern with part of my hearing aid left in my ear. Even though I'm not their patient, they fit me in and removed the piece of my hearing aid stuck in my ear. They weren't going to charge me until I insisted. ENT Associates, where I purchased the hearing aid wouldn't fit me in or see me today! We are taking all our present and future ear care to Northwest Hearing and Tinnitus! They are the best!

I've been accompanying my 92-year-old father to his appointments at NW Hearing + Tinnitus for the…read morepast 3 years or so. Office staff has been first class. Friendly, efficient, and professional. We've had the opportunity to work with both Dr. Moran and Dr. Speltz. They both mirror the excellence of their front office staff. They are very patient with my father and go out of their way to make sure he understands what's going on and explain everything clearly and speak at just the right volume when he has his hearing aids in or out. I highly recommend them.

I've been working with Jenny Primm and she has been very thoural and helpful to me. And has done…read moreall the tests and follow up for me. I'm very happy with the service I have gotten there. rg.

After 3 visits and my purchase I have nothing but high praise for Jenny Primm's care and…read moreprofessionalism. I wouldn't hesitate to recommend anyone visit who's looking to improve their hearing.

On April 14, 2026, my son (14 years) had an appointment with Dr. Luke Pickar for a routine hearing…read moreexam. With my insurance, Regence, this should have been a covered in full as one routine hearing exam is covered per year. We went to the exam and the doctor asked why we were there and I stated to get a routine hearing exam to get a baseline for my kid because he wears headphones quite a bit. The exam was completed in less than 15-20 minutes and the doctor stated everything looked fine and there were not any issues. The problem arose when I received the bill. The routing hearing exam was not covered in full. None of my charges were covered in full as it actually was not charged as a routine hearing exam. I had four charges totaling $211.72. This is my cost after insurance pays their portion. The first charge was for an office visit for $200 (allowed amount $150.68). The code was 99203 which is new patient office visit 30-44 minutes. I disagree that there should be an office visit charge for a routine hearing exam but in this situation the code should be 99202 which is a new patient office visit from 15-29 minutes. After speaking to Regence, the billing would be ($98.01 allowable) for a visit lasting between 15-29 minutes. My appointment was at 7:30 am (the time they open so I could not have arrived and started appointment early) and after checking my Blink camera to verify what time my son and I arrived home, I verified that we arrived home at 8:04 am. We live 4.7 miles away and it takes 10 minutes without any traffic. At that time of morning there is traffic. The next two codes are 92557 (comprehensive audiometry threshold evaluation combined with speech recognition testing) charged at $120 (allowable $38.29) and 92567 (tympanometry, a diagnostic test that evaluates middle ear function by measuring eardrum movement in response to varying air pressure) charged at $60.00 (allowable $16.91). The final code is 92628 (covers the evaluation of a patient's candidacy for hearing aids, including assessment, counseling, and review of test results). This was charged at $500.00 (allowable $250.00). The review of the test results, which should probably be pretty standard, consisted of the doctor saying that everything was normal. When I first saw the bill, I assumed that there must be an issue that could be easily resolved so I called the billing department at Complete Hearing and Balance and spoke with Winter. She went over the charges and explained that the office visit charge is standard and that is how the doctors get paid for their time. I questioned the fact that a routing hearing exam was covered by my insurance and an office visit charge should have been disclosed but she reiterated that it was standard practice. She stated that you could get a hearing exam at Costco for free. I thought to myself that I didn't see that Costco took my insurance. The charge for code 92628 she said would be taken off and must have been added by mistake because many customers need hearing aids. I ended the call feeling that I need to ask medical providers billing codes and bill estimates prior to any appointment because my assumption that the covered services would be covered was incorrect. This morning, after sleeping on this a couple more days, I decided to call Regence to ask them if there are any providers that do routine hearing exams that are fully covered without an office visit charge. I had checked the list of providers on the regence website, and I only noticed similar audiology providers similar to Complete Hearing and Balance. The agent was not able to tell me if there were any providers that do not charge for an office visit in addition to a hearing exam. During this conversation, I got the billing codes and thought I might have a billing code for a routine hearing exam. I was encouraged by the agent to call Complete Hearing and Balance and ask for explanation or an audit of my bill. I spoke again with Winter. I gave her a code Z01.10 thinking that applied as a routine hearing exam. She said that it did not and explained that they do not do routine hearing exams and that they only do comprehensive hearing exams. I questioned why when they are an approved provider for my insurance that covers a routine hearing exam yearly and I believe what she stated was that insurance doesn't dictate the exam that they provide. She also told me that she contacted the provider and they will not be removing the $500.00 charge as this exam required the doctor's expertise as I stated I wanted to get a baseline because my son wears headphones quite often. To be clear, my son has never had any medical issues of any kind, did not complain of headaches, ear pain or anything. The test proved to be normal without any issues. We never spoke of ear care, the prospect of hearing aids or any pending issues. Be careful with this place. Make sure you get your billing squared away prior to your appointment. I wouldn't trust them again.

I purchased hearing aids and had a good experience up until now. I recently paid $200 for molded…read moreear pieces and they performed horribly, cutting in and out at random times and causing ear discomfort. When I first had them fitted and adjusted the audiologist told me to come in if I had any problems with them. After experiencing these problems I made an appointment and when I arrived I was told I would have to pay $75 to see the audiologist. This is unacceptable- if the device is not working the company should stand by their product and do all they can to correct the issue. I will not be doing business with this company any longer and will not recommend them to anyone.

I was told my 6th month cleaning for my hearing aid would be free. After they were done with the…read morecleaning, I was charged $65. I will never do business with these crooks again!!

I became severely hard of hearing about six years ago. I found My Hearing Center in Tacoma where I…read morelive much of the time. Theyfitted me with the best hearing devices I've had so far. But here's the best part: once you're in their care, you get 100% support. They retest, reprogram, repair, clean, you name it. Barb is the audiologist and she's so experienced and patient. Mandy goes above and beyond; she's supported me where I live part time in Manhattan. I couldn't recommend them more highly

I brought my 92 year old Mom , who has some degree of dementia, to them. Mom had lost 2 pair of…read morehearing aids, we got from another business, that sold through our Ear Nose Throat Dr. The 1st pair of hearing aids cost $8,000. Luckily Moms great insurance had paid for them. Costco was so much more affordable, without insurance. The price was a huge factor for going there. The service was good. The service did not include the hours of training Mom was given at the Drs establishment, but Mom did not remember her training anyway. We just wanted a good pair of hearing aids at a cost we could afford. I was given all the information I needed to figure it out myself, from the manual, and a utube site provided to me. Our Costco Rep set all the settings for Mom, so we did not have to touch them. I brought Mom in to Costco a few weeks later, at the end of a busy day for them. We didn't have an appt , but Mom was putting the hearing aids in, and inadvertently pushing the control buttons when she was doing it. I was exasperated with her by the time we got to Costco. It's hard to be a caretaker with someone with dementia. I had had a long day myself. We got to Costco, and our assigned Rep said, it was closing, we might have to make an appt. But she took Moms hearing aids and said she could disable the buttons, so Mom coukd not inadvertantly change them. While she was off doing that, a hearing aid student that was sitting there, started answering Moms questions. This student knew exactly what to say to Mom, and handled my Mom in such a compassionate, and wise way! I could have just hugged her! Mom, who blamed everything she couldn't hear, or that annoyed her with the hearing aids, was listening with interest. She basically told Mom, she needed to make sure that the person who was talking to her, knew that she was wearing hearing aids, and to look at her, while they are talking. Moms biggest issue, is hiding the fact she is wearing aids. This student instinctively seemed to know that. She explained the importance of informing Moms listeners knowing she had hearing aids. She also gave other advise, in such an honest but compassionate, way, I could have hugged her again. Mom walked away happy. I walked away happy, that our original saleswoman had taken the time to disable the hearing aids. Our original saleswomen also gave me some other valuable information about the aids. The student learning had handled Mom, brilliantly, and with great insight, and compassion. I give a big A+ to this hearing center!

Went to see Kevin for 1 year tune up. Kevin was in a bad mood, said "it's a job". Not as friendly…read moreas when I was determining whether or no to purchase ear aids the prior year. Will NOT go back.

Very friendly, professional, and all around easy in, easy out experience. I would most definitely…read morerecommend this place to whoever needs hearing aids or other hearing associated equipment.

Amy is just the best! She spent so much time with me, figuring out my needs for hearing loss. She…read morereally went above and beyond what I expected! Thankful to have such a caring, knowledgeable audiologist!