Never disappointed…read more Ruth and Matt provide excellent support and service. From testing to fitting and fine-tuning of your hearing aids. They 'hear' you. :)

Although I was only 40, I knew something wasn't working well for me with my hearing, but had never…read morebeen identified as hard-of-hearing. Turns out I do have auditory processing delays and hearing loss that explained why I was beginning to be embarrassed by the amount of times I was asking people to repeat their words. Thank goodness I went to Audiology Partners. Incredibly professional, patient, kind audiologists and staff. My life has been immeasurably improved by their practice.

The entire staff is kind and professional. Mark provides excellent patience, care and expertise.read more

while I was sojourning in NJ my Windex Moment 440 left ear hearing aid malfunctioned. pleasant…read moreenough staff. I left aid for repair or replacement with the mfg I was told the fee was $350.00 [even though it was still under warranty]. The aid was allegedly shipped to mfg. I respect capitalism so I did not complain the last mold replacement was only [and still is] $100.00. The technician did indicate he was not familiar with the Widex brand The problems are as follows: [a] Ascent lost the aid while in its care with a nearly 30 day lapse and [b] created a new mold for the left ear which was vastly different from the original, bulkier and had only one hole [not 2] for routine maintenance cleaning. I left store with a very uncomfortable but minimally functional R/L hearing aid set. The 2 aids did not communicate properly, I suspect because of the incorrect mold on left ear I replaced said mold when I recently returned to Florida for $100.00. What are my issues: [1] the loss of the hearing aid was ascent's negligence [not mine] [2] the mold created was improper for the Widex hearing aid which could have been ordered from mfg and [3] Ascent took no effort that I am aware of to determine the hearing was and still is under warranty lessening the out of pocket cost to me. I cannot in good faith recommend this company for repairs of Widex hearing aids. You proceed at your own peril for other brands as my observations are universal

Phenomenal audiology group! Kind, compassionate and they always take the time to answer all of your…read morequestions. Always easy to get an appointment and never any high pressured sales tactics. They truly care and will meet all you audiology needs: from screenings to hearing aids as well as implantable hearing devices. I highly recommend!

I went to Penn Becker on 10-11-24. My eardrum was perforated by an incompetent at an urgent car…read moreback in Jan. 2022. As a result of that i had a painfull infection that lasted about 3 month's and ended up with muffled hearing and pressure in right ear, which i still have. I went to Penn Becker to find out about tuboplasty and if i would be a canidate for it. I saw Vir Patel. During my visit a nasal endoscopy was performed. The next day i could not breath through my nose. I got a 7 day antibiotic through telemed thinking the wand on the scope must have been dirty. Antibiotic didn't work, went to an ENT who gave me 10 day antibiotic which didn't work, then a 14 day with no relief. The ENT who i saw after this i had a total of 5 visit's with. A CAT scan revealed chronic sinusitis which i still have. My ENT has done all he can and i am managing this with over the counter product's. I am still congested, get nose bleeds and sneeze attacks. I called Penn Becker on 12-11-24 to let them know what happened. I was told that it would be reviewed for 30 days. The decision came back, they provided me a service and they want payed for it. Total disregard for my well being, "money doctor". I called BC/BS to see if they could help. After a phone conference i was told it would be reviewed once again. After about 6 wk.s i was told the same thing. I was also told that i probably had a cold at the time of the endoscopy and that's what i caused the sinusitus? So it's my fault? My breathing was perfectly fine before i went there, so now i have plugged sinuses to go along with my plugged ear. The last ENT i saw told me sinusitis can become permanent. Great. Lawyers won't touch this. I know from the perforated eardrum. I got a letter last wk. from Benn Pecker driving home again how i am responsible to pay them but on the other hand they relinquish themselves from any responsibility from the injury to me that resulted from the visit. So it only cost me $501.00 for chronic sinusitis, total bill was $953.00. Not bad. On top of that the doctor was really rude to me, i wish i had walked out now. I had to pay for 5 visits with my last ENT plus a cat scan, not to mention the over the counter product's which i continue to buy. So i went there for help for an injury another medical facility caused and ended up with another injury. Unbelievable! If there was not a thing called a credit score i would not pay this. I will be making my first payment this wk. I think i would have been better off going to a veterenarian. YOU'VE BEEN WARNED!

I saw Andrew Farwell. I walked in with a blocked ear and a lot of questions then walked out hearing…read moreperfectly with everything answered. This facility was spotless and that's important to me during COVID. I also liked that they didn't do a consultation and then schedule a follow up to fix (like other ENT offices I've been to). My problem was fixed during my lunch break and I even had time to spare!

Came to these guys with a hearing aid that had a battery problem. New battery would power it for a…read morecouple of hours then it would shut down. She worked on it for 10 mins then told me that there had been some corrosion on the terminals and she had cleaned it as best she could. Works like new. Thank you so much!

After a not so good experience with another audiologist, Nichole gave me comfort to know that her…read moreprofessional manor would make my hearing aid needs fulfilled with care.

This company Associates in Hearing Healthcare is BAD. It is not like that with the previous owner…read moreat all. The way it is now, they charge rip off prices for example almost $600.00 for just 2 half hearing aid molds I stupidly paid for it via my credit card and then the next day I realized the price was just outrageous. I asked for an immediate refund a manager there said I could get a refund by CHECK not by credit card (which was how I originally paid). She assured me I will get credit back in 2 weeks ! I NEVER got the refund at all and I followed up several more times then finally I called the owner via relay and asked for his cooperation in refunding me the money. He kept putting it off too and the check finally arrived today (a month later). DO NOT GO TO THIS PLACE AT ALL (so you do not experience this). Meanwhile I went elsewhere and had my molds done they did a fantastic job and the cost of these 2 half hearing aid molds were a fraction of the cost of this terrible Associates in Hearing Healthcare place. No wonder all the former workers under Elizabeth (previous owner who retired and sold the business) quit this place under new ownership. I have never ever experienced anything like the above before, and just want to let anyone know what this new place is like. Like other people say in the Reviews section this new place has totally went downhill they are right.

BUYER BEWARE!!!!. RIP OFF. I was tested by an audiologist (?). I have severe tinnitus. I was told…read moreto go to the next room to see John. He claimed he also had tinnitus and that a $6000.00 hearing aid would help me at night. I gave a $3000.00 deposit. I left his office and thought what did I just do????????????? The next morning I emailed John & said I was overwhelmed & wanted to cancel the order. His response was come in and we will talk about it. I said I don't want to talk, I want my deposit back. I went to the office, returned the loaner hearing aid and again asked for my deposit back. After several emails and promises of mailing me a check, my deposit was never returned. I got in touch with my credit card company. I was refunded the money. The credit card company never received a response. I went on Amazon and for $20 got a head band that relieves the tinnitus while I sleep. STAY AWAY STAY FAR AWAY........

The audiologist was professional. However, they will not disclose the price you are paying for the…read morehearing aids. They called it a "bundle", which included the hearing aids and all services. In other words, they refuse to tell you what the hearing aids cost and what you are paying for the services. The cost can be over $6000 and you have no idea what hearing aids actually cost! Not disclosed are the hearing aids (recommended to me) are produced by a manufacturer who owns Hearing Life, the company the runs REM. In short, they are all owned by the same company. After the visit I emailed some questions and received a timely response. Again, in addition to the answer to my questions, I was informed the prices quoted me at my eval were "sale" prices which were going up shortly.

This was our first time with R.E.M. Dr Gavin was wonderful, very thorough and responsive to our…read morequestions . Dr Patterson also stopped in and was looking into financial assistance for us to obtain aides for my daughter. Top notch care!

Brought my Mom in with a non working left aid and a sometimes working right aid. Feared the worst…read more$$$$$. Nope. Thanks to Eileen Lancaster..... cleaned both. Replaced a part and Bam....mom can hear again. Fantastic crew at this location.

HearUSA is the best. Especially this location and Dr Lancaster and staff…read more They are very understanding and worked with me every time I have a problem with my hearing aids and my TV connection. You can call for an appointment and usually get one the same day.