Called on several separate occasions to make an appointment for a family member. Never received a…read morecall back. Thought it would be a good idea to leave a message for the office manager explaining to call me back or leave a message even if they were unable to accept a new patient. They did not even extend me this courtesy. I'm sure this kind of inefficiency would reflect in the way the whole practice is run.

Todd Gillingham is awesome! He truly listens and goes above and beyond. Best care I have ever…read morereceived. You can even get same day appointments. The front desk is also pleasant and professional. I can not recommend enough.

Dr. Phan is an amazing Dr. We've had him for years, and find him extremely knowledgeable,…read more empathetic , thorough. We would NEVER willingly switch doctors, and in fact changed insurance companies when they quit covering Legacy Healthcare, rather than switching doctors.

If I could provide 0 stars I would. I highly recommend against going to this doctor. I…read moreunfortunately had to see Albert Phan because my regular doctor was out of town, but I will never return to see Albert again, I won't even refer to him as a doctor because he lacks the professionalism for the title. He lacks empathy and understanding for the patient, and draws his own conclusions and orders unnecessary lab tests resulting in exorbitant expenses for the patient, tests that are not even aligned with the concerns the patient has. It is disgusting to see someone in the industry merely for their own personal gain and no emphasis on the patient care.

I was addicted to opiates. I entered Union Gospel missions men's program 4 years ago and they…read moreencouraged me to use Old Town Clinic. I graduated Union Gospel then started Suboxone through the Clinic. Dr Brinson treated me and helped me. I highly recommend the Clinic

Hand's down a garbage place if you are wanting care and support. I am currently considering a…read moremalpractice suit. The fact that they work with junkies gives them a false sense of superiority, all others are immediately written off as garbage by your employees I am currently persueing a lawsuit against you and your awful employees. You as a clinic are the opposite of the definition of the name. If anyone else has an honest complaint I encourage you to speak up. Anyone who used to be part of my care team. I will accept an apology if you are strong enough to give one.

I came in for blood pressure issues that were causing me extreme anxiety (8 months postpartum). I…read morecouldn't get in to see my PCP so after an anxiety attack from my blood pressure being elevated (I continuously monitor at home 168/91) I went to the Urgent Care. Dr Leaf was very empathetic, and I feel like he did listen to my concerns. He prescribed me a short-term anti-anxiety medication to help get me through my mental anguish and reassured me that while my blood pressure *is* high that I am not "in crisis" and agreed that my anxiety about it being high was only making it worse. Here it is a month later and I am happy to report that my blood pressure has significantly reduced due to my anxiety being under control. I'm regularly getting 138/80 readings which are still a tiny bit elevated but nowhere near where they were which does make me feel a lot better. Thank you!

Blame the patient. Blame the insurance company…read more Take no responsibility. Because I couldn't get in to see my regular doctor, I went to UrgentCare for a rash I needed cleared up asap. The doctor was pleasant enough and I was able to get some meds that helped the issue (not completely, though, and it did return). The issue was the billing. Then the complete absence of customer care. When I went in, I asked how much the visit would cost and was quoted a number. I then verified this a couple of times, all with the same answer. So, imagine my surprise upon receiving a bill for almost double what I'd already paid! I called the office and was told they would *not* honor the quote I was given. When I asked why, I was told it's not their policy and that I should have read the policy document more thoroughly. (More about that below.) Eventually, I spoke with Dr. Leaf who apologized that his office staff did not provide the proper information and that he would work on training them better. OK, that's a good start. But what would he do for my situation? Would he honor the quote the office manager gave me (multiple times)? That's when he started getting pretty hostile. He changed tactics and accused me multiple times of misunderstanding the staff. Multiple times, I repeated that my husband was there with me and heard the conversation. When that didn't work, he changed tactics again and blamed me for signing the policy document saying that I should have read it more thoroughly. Here's what I pointed out to him . . . . When a person comes in to an urgent care center, their main concern isn't paperwork. Their main concern is getting help with an urgent medical issue they are facing, and they aren't always in a mental state to absorb the plethora of legalese built into a policy document. Knowing this happens was the main reason I asked for a quote - and verified it several times. He knows this too, but it's easier to take advantage of someone in a desperate situation. I pushed again and asked if he would resubmit the paperwork and honor the quote. Again, he refused, this time stating he couldn't according to his policy with the insurance company. Interestingly, when I spoke with an insurance agent (not a CS rep), she told me 1) yes, he could have honored the quote I was given, and 2) alternately, he could have submitted a corrected claim. Overall, I was shocked at the hostility I faced from the office staff who blamed me for signing the policy statement to the doctor who accused me of first misunderstanding, then not reading the document. And shocked at the lack of customer service. Sad that it came down to blaming the patient for trusting the office manager and an unwillingness to make the situation right.

They were very compassionate and understanding. I appreciated them setting me up with the right…read morereferral's and appointments post visit.

Was told by a nurse she "didn't like my energy" when I complained that all she did was prescribe…read moreibuprofen

Great doctor. Dr. Rath reminds me if the doctor of my childhood; personal, caring, shows interest…read morein you, listens to you, and genuinely cares about meeting your needs as a physician. I never feel that he is rushing with me so he can get to the next patient, and I always feel like he pays attention and listens to every detail of anything I have to tell him. One thing that greatly impressed me was that he diagnosed and treated me for a condition that four different doctors over 17 years had treated as nothing...just from listening to what I said and not discrediting it. If you are looking for a GP, I'd try Dr. Rath, even if you have to get on a waiting list to see him.