First time & last time customer. Got a gel manicure & pedicure, & my husband also got a basic pedicure. My gel manicures was okay, but the nail tech I got decided to file my nails down a bunch with the drill. She cleaned up my cuticles a little bit but didnt even use lotion on my hands or give my hands a little massage like most places, & I paid $51 for a gel manicure with a simple design on 2 nails total. I also took a boba drink & had it in the designated cup holder & instead of moving it out of the way while she did my mani, she was brushing up against my straw with her dust filled apron, I took a bag of chips which she spilled on a nail dust filled side table as well & instead of tossing the chips she dropped she poured them back into my chip bag too, needles to say I definitely threw both things in the trash after she did that. As for my pedicure, it was a disaster, the nail tech put cold water initially & when I notified him that the water was ice cold he brushed me off & said it was going to get hot, instead it remained cold until I let him know again, he then finally turned on the hot water full blast & when I told him the water was warm enough he ignored me until I refused to put my feet back in because it had gotten ridiculously hot, he burnt my feet a few times trying to claim the water was at a good temperature.
Then while painting my toe nails, he kept hitting my toe nails with the curing machine & resting the machine directly on my big toes, & I kept having to tell him several times because he kept ignoring what I was saying. Once he was done, my toes looked horrible, it looked splochy & I could still see the previous nail color on the sides of my toes that he didnt clean up properly. The nail tech doing my pedicure was in a rush to leave & once he left, I let the nail tech that was doing my manicure know that my toes looked lumpy & uneven due to him constantly hitting them with the machine while trying to cure them & filing them down in a failed attempt to fix them. She initially told me I could come back tomorrow to get them fixed, but I told her I didn't want to deal with coming back since I expected it to be done right the first time. She then agreed to drill off my nail polish & redo it because she even agreed it wasn't a good job, & apparently she was one of the owners. Once done, her husband who was waiting on her to finish due to my husband & I being the last customers, made a comment saying usually they only take 1 customer for pedis & not 2 since they close at 6:30pm, to which I let him know he should've said something at the beginning not after our service is done since it was our first time ever trying this establishment. We showed up around 4:45pm or so & didn't end up leaving until 7:30pm. Overall, it wasn't a great experience, overall customer service wasn't great, over priced, & I left feeling stressed out & coming off of a few adrenaline dumps from getting my feet burnt by scalding hot water. & I wasn't even offered any form of compensation for the horrible experience. Apparently they charge you $15 if you come in with gel already on your hands/feet instead of $10 extra for a gel main or pedi. When I asked why they charge for coming in with gel polish already he gave me $5 off. read more