My girlfriend had Rik at the Frame And Picture Shoppe in Wilbraham frame 3 pictures for herself,…read moreshe requested non-reflective glass because of a problem she has with her eyes. When we went to hang the pictures, wee found that the glass was very reflective, so we brought them back to him. He insisted that the glass was ground to be non-reflective, I asked him if they only grind one side, and he said yes. He removed the glass from one and it looked to be correct, so I suggested that maybe he put the glass in backwards with the non-reflective side facing the picture. Rik started getting pissed off at me then, he knew I was right, but his ego wouldn`t let him admit it. He kept pointing his finger at me, saying I was insulting him, since I had no experience in the frame business, and he was the expert. I took the picture and reversed the glass in it, and it was now non-reflective, but Rik kept insisting that what I did was the wrong way, and that I was still insulting him. He did offer to flip the glass in all 3 pictures, but that after that, he didn`t want to see us in his store again, all the while continuing to rant against me. My girlfriend finally told him that she felt insulted, since it was obvious that I was right, and that he kept insulting me. All we wanted was for the pictures to be what she paid for them to be, but he was escalating the situation into more than it needed to be, he finally shoved all the pictures back at us and told us to leave and to never enter his store again. I knew that I could fix the pictures myself, so I packed them up, and as I started to go, his young boyfriend came over, told us to leave, and I told him that we were. At that time the guy body checked me, thankfully the store was crowded with displays so I was able to stay on my feet somewhat. I saw that he was behind me and advancing, so I drove my elbow into his chest to get him to stay away from me. I turned and faced him, and then Rik started calling for the police and saying that he has it all on tape. We left and later talked to a cop and gave him our story. In the police report, Rik claims that I was swearing at him the whole time and then for no reason I punched his boyfriend, which I never did. This all could have been settled so nicely if he offered to fix his mistake, but in his mind he isnt capable of making a mistake. If you ever get into a disagreement with him, he`ll instigate a fight and call the cops on you just like he did on us, just to save his fragile ego. A person like that should never be running a business where you deal with people.

I have used Rik and previously Kim who owned sold the shop to Rik. I have problems with my eyes so…read moreI always order the non-glare glass for my pictures.I have ordered non glare from Kim , and also Rik. One side of the glass (which is what I ordered and paid in full for (non glare) I paid for 3 pictures. I picked them up. When I got home I realized that Rik installed the glare side of the glass. I returned to the store and told him that he installed glare side of the glass. He responded with Cindy you are insulting me. I know what and how to frame, My boyfriend who was with me suggested that perhaps he installed the glass on the wrong side. At this time Riks temper was escalating to the point of a temper tantrum. To do a little test Rik removed the back of one of the picture to show me that the glass was non-glare. Holding the glass up you could see the non-glare, HOWEVER when the glass was turned over,, you could clearly see it was glass that was glare. Rik was clearly embarrassed. Yes he was most likely humiliated, only because he was so embarrassed. His face with a shade of red told me he would flip the glass and finish what I paid for ....for his mistake. I then told Rik that I was a very good customer. I then told Rik that I was personally humiliated by insulting my boy friend. In the midst of me telling Rik this , he shoved all of my artwork towards me, told me he was not going to finish what I paid for and that he did not want to see myself or my boyfriend in his store ever again. I placed my pictures in my bag, and we started for the door, a skinny man who I have seen in the past in that store, just hanging around. My assumption was that they were employees. One of those men stayed the entire time in the frame part of the shop , while the gentleman with a very large blond afro stayed in the toy section of the store. AS we started to walk out of the door the gentleman that had stayed in the frame shop (not Rik) Rik was behind the counter the entire time. The skinny man lurking around the frame shop hip checked my boyfriend as we were exiting, in response my boyfriend elbow backwards, Skinny man told me he was a veteran. Rik told the police that there was a child in store which was a complete lie He also said that my boyfriend and I were swearing....which is also a complete lie. Moral to the story is first I would not go into that store. This is only going to hurt his business. My entire employment was customer service. The customer is always right. I knew the previous owner Kim .of The frame and picture shop....and she always made things right.Ric should have admitted to his mistake graciously. Karma

I couldn't be happier with the job Agawam Pack and Ship did sending a Bose sound system to my…read morehome. They padded and packed that thing so that it would have survived a nuclear attack. (Slight exaggeration). I didn't have the original packaging, so they wrapped it in 3 layers of bubble wrap, built a box around that and wrapped THAT in several more layers of bubble wrap liberally securing it with about three rolls of packing tape per layer, (Another slight exaggeration). It did take me about 15 minutes to get it unpacked and it was in perfect condition. this was a legacy from my sister who passed away so it was a lot more important to me than just a sound system and I was very grateful they did such a great job. Given all the work, supplies, and the high cost of shipping anything, I thought their prices were very reasonable as well. Highly recommend!

Great shipping experience with AGAWAM Pack and Ship. Really appreciate the personal attention to my…read moreshipping of Native American pottery. All arrived in a timely manner and in perfect condition. Thanks again.

Awesome shirts for an awesome price! Steve and his staff are super nice and helped me out with an…read moreorder for 30 shirts needed for a quick turnaround. They were already buried with orders for the Big E and other events at the time and they were able to fill my order in a few days and the shirts came out great! You won't find a nicer staff and better quality anywhere else. I highly recommend Steve's sports and will absolutely use them again in the future!

I use them for my business apparel. Matt does great work with a fast turnaround!! There are so…read moremany options to choose from and Matt will work with you to get you what you need/want. Won't go anywhere else again.

Paul is creative and responsive, and gets the job done. His work is fabulous and reasonably…read morepriced. You can't go wring with Ink13!

Amazing quality! I have ordered several times for our business and have never been disappointed…read more The prices can't be beat!

The customer service and quality at Curry is top notch…read more I'm the Advertising Director for a large company. I don't have time to mess around with a printer. Curry has a full-time graphics person in the office who is incredibly helpful and there to assist. In a pinch I'll have her make changes without my proofing it first. That's the level of trust I have with them. We had problems with our previous printer (who is now out of business to no ones surprise.) Curry picked up the workload and completely integrated with our business processes. Curry takes pride in having our confidence and it's apparent in how they perform.

I have worked with San-Man Graphics for many projects over the years. They always deliver high…read morequality products, fantastic customer service, and are truly a pleasure to work with. I would highly recommend them for all of your screen-printing, graphic design, and embroidery needs.