I had a terrifying experience at this UPS Store on Boston Street on Saturday, August 23rd around…read more2:50 PM, and I feel other customers should know. I was 30 weeks pregnant and came in to do a few Amazon returns while my husband and toddler waited in the car. I politely asked to use the gray cart to bring in my packages. One female employee said yes, but almost immediately both female employees started sharply questioning me: "How many boxes do you have?" "Is it a lot?" and repeating that the store closes at 3 PM and I should come back tomorrow, even though it wasn't 3 PM yet.
To move things along, I asked if I could start scanning the QR codes while my husband loaded the cart. One of the employees responded rudely that whatever wasn't done by 3 PM wouldn't be scanned and I'd just have to come back. A male employee who seemed new tried to help and started scanning my first return, but when a second code didn't go through, the two female employees just stood back watching him struggle, clearly unwilling to help.
Feeling frustrated but still trying to be polite, I rolled my items back toward the door and said sarcastically, "Thank you so, so, so much for all your help -- you've been extremely helpful, enjoy your weekend." One of the female employees(Lexi) then said, "F-her, I'm not helping her, she's being rude." When I turned and asked what she said, things escalated. They raised their voices, said they didn't care if I was pregnant, and one of them shouted: "I don't care if you are pregnant, I will smack the [expletive] out of you."
My husband came in, worried for my safety, and told me to go to the car. As I was leaving, I saw one of the female employees come out from behind the counter and start throwing our packages. Another customer in the store was so disturbed that she yelled at the employees about their behavior and later gave me her contact information to support a complaint.
This incident caused me so much stress that my OB has referred me to a cardiologist. I filed a complaint with UPS Corporate (Case No. C-0319717605), but because this location is privately owned, I was told by corporate there is basically nothing they can do. I was also told the store refused to provide the video footage corporate requested, and that they communicated to the owner to reach out to me, which she has not! As someone who lives in this neighborhood and shops in this plaza often, I now feel unsafe using this location and hope no one else has to go through what I did.