Update to previous review. Finally heard back from Bill at the shop in response to the voicemails my wife and I had each left on early Friday afternoon. I must say that the response is far from what I expected from someone who runs a business.
We opted to fix the mistake ourselves - taking 3 hours of our time to unstaple, perforate and rebind 1000 raffle tickets - as we didn't have time to get a reprint done. We finally got an email back tonight....
From the email my wife received, "Karma is interesting.
I was so busy last week, past 11pm 3 times, plus dealing with something personal I didn't even work order this job. The inference being that most likely it never would have been invoiced and accounted for either, certainly not the first time that's happened when things are crazy. Further to that, mistakes happen at the best of times and it certainly wouldn't be the first time I "forgot" an invoice over something that wasn't corrected.
However, to come in yesterday morning after the weekend to receive notification that you two took it upon yourselves to denigrate my business publically in a temper tantrum over virtually nothing, twice, well now you can have the invoice as I just processed it especially for you tonight. But thanks for that as now I don't feel bad about this at all and I really don't need to hear anymore from either of you again."
This email infuriates me. To the point where I called and left a voicemail when I saw it. This is not the way to deal with an unsatisfied customer.
I get that the guy is busy - most of us are - it's life. But you do not make your client feel like their issues are petty and not worth your trouble. All that had to be done was to own up to the error and it would have been fine - I probably wouldn't have felt the need to write the scathing review I did.
PS: Since you apparently get notices about this, Bill, as I said in my voicemail, all you had to do was admit that you made a mistake - it happens - I don't think our request of an adjustment in the cost was unreasonable considering that we did not receive what we asked for - no matter how minor you think the issue is.
If you have an issue with my review, take it up with me. You may think it's" virtually nothing" as you put it so eloquently, but he bottom line is you did not deliver what we asked for. read more