I had an earring back get pushed INSIDE my ear and get infected and I couldn't get it out! Dr was…read moreawesome, didn't miss a beat. Numbed my ear, wrangled it out, and prescribed me antibiotics. I was out in less than an hour! I only wish I spent less time trying to get it out myself, lol. They are great!

I am trying to bring my nonverbal kid because he has been throwing up not feeling well we are…read moreliterally being turned away because she claims the provider takes patients until 7 even though they are open until 9 pm my child was not priority

As a first time visit and as a walk in, I was very pleased with my experience at this urgent care…read more The lobby area was clean and the aesthetic was nice (as well as modern). The front desk person was professional, attentive, and friendly. The location is convenient with easy access to the freeways as well as other stores. I arrived shortly after they opened on a weekday and was fortunate to be seen within a few minutes. The medical assistant and the physician assistant were both wonderful. It was a relief to be treated with such care and consideration. I also appreciated how they took the time to listen to me as well as explain what they could and could not do. They did not rush which made me feel more comfortable being in their care. When I arrived, I could not hear out of one ear and the other ear was slightly clogged. They clearly communicated what they were going to do beforehand and also what I could expect. They were gentle in evaluating my ears and irrigating them. They knew I had just been to the doctor the previous day and had a painful experience resulting in inflammation in one ear. I appreciated their empathy. I would highly recommend this urgent care!

The organization appears to disregard patient health. This is based on my experiences. Interacting…read morewith phone representatives recently was very unpleasant. The representative was rude, unprofessional, and completely indifferent to my needs. I suspect that since all of my relevant information was in front of the representative, my poor treatment was likely due to the organization's culture toward people of color. I called to schedule a heart procedure. The representative kept me on hold for nearly 10 minutes and only offered an appointment more than three months away. Call me crazy, but a heart procedure is serious and should be scheduled within less than three months. When I asked for her name, she gave it and then abruptly hung up. I called back to speak with her supervisor, but I was placed directly on hold. This happened three times. On the fourth try, I finally spoke with a new representative, but when I asked to speak with a supervisor, I was placed on hold for more than five minutes. When the representative returned, I was told the supervisor was too busy but would try to reach out the next day. I contacted the ombudsman, but they weren't much help either. I was given the runaround. Bottom line: be very cautious of Sutter Health. It seems that the organization's culture prioritizes revenue from monthly premiums over genuine patient care, especially for patients of color.

I can't say enough great things about this place! Working in health care it's rare to always have a…read moregreat experience or just a good one. I can tell each employee here cares and enjoys their job. I'm so kind to patients and it's such a relief to experience it on the other end. The app is the most user friendly! The care for my appointments not making me uncomfortable and hearing me is great care! I still want to gate-keep this place. Urgent care is the best I've been to. I've read some of the reviews and some of the complaints are not valid due to the office wouldn't know the care you want unless you state it all before coming. VA tends to refer people places not knowing the establishment can't take them and it's not the establishment's fault. I once worked for the VA as a supervisor. I feel the one stars are unfair

This location DOES NOT refill any prescriptions that they originally prescribed UNLESS, that is,…read moreyou pay them hundreds of dollars (more, EACH TIME) to 1st be "seen" and then, after a brief (e.g.) 5 minute weight-in and basic vitals (taken, recorded) plus the 'interview' they will order your refill (from your pharmacy). This is true, REGARDLESS of the nature of the medication including (e.g.) prescriptions to lower cholesterol; such as simvastatin 20 mg. Be Aware!

Great experience, very fast , and very clean . I was impressed of how fast we were seen. Totally…read morerecommend this place.

Wow! This place is awesome. I called ahead to see if they would to a TB skin test (required by the…read more5 or so hospital credentialing services to which I'm subscribed.) and they do, for a reasonable price. Greeted immediately upon entering, all staff very friendly and professional. Minimal forms and wait time. Test well placed, and supervised, so I would say care quality is excellent. I'll let you know how the reading goes.

Attempted to contact this clinic numerous times by phone throughout the day in order to confirm…read moreMedicaid/Medi-Cal FFS coverage before making my way over as no other local urgent cares accept it. No answer whatsoever. Goes to a voicemail with no greeting or statement of business name. Clinic's website is inactive so nothing to look at for reference. Went ahead and booked the same-day appointment on Solv as instructed. Arrived to the clinic at 4:30pm for my 4:37pm appointment (confirmed via Solv/text) and the door was locked, no staff in the office, outside open sign blinking, signage on the outside void of hours of operation and contact information, attempted again to call numerous times with no response. Waited till 5pm with no call-back/service/greeting. Had to borrow transportation for the day to ultimately end up wasting my time. Super unprofessional/unethical, especially for those seeking "urgent care."

I was so happy to see that a new urgent care was opening in Natomas and, when I had a tooth…read moreinfection the week after Christmas, I decided to give it a try! Much to my dismay, I was informed the clinic had "no doctors" and wouldn't until mid-January. Since then (now late-January), I have noticed they are closing early every day and/or not opening at all. Until they are truly prepared to provide urgent care medical services, patients should stay away! 02/02/2019 UPDATE: 11:30 a.m. on a Saturday and they are closed. Take a look at the photo I've attached. It says they are open 7 days a week, 9am to 9pm. What is going on???

I've been at this doctors office for many years. Everyone is always professional and always…read morecaring. The receptionist Alexandria and others are super professional and always send messages to the providers. Now that there's AI technology the doctors ask you for permission to use it. It's the patients choice, so there should not be any complaints. I would definitely recommend this doctor's office to anyone needing care.

Just wanted to thank the staff for such a positive experience from the front end to the back, to my…read morereferral. Everyone was exceptionally kind. I received excellent care from all staff, Dr. Hwang is an excellent doctor.

I've started going here for my appointments. In general, I avoid going to the doctor mostly because…read moreit can be inconvenient, take up a lot of time, and be uncomfortable. So far, I've had a great experience at this location. I like that this location has everything in one place- you check in as soon as you walk in and they direct you to the right spot for your appointment. Even the bloodwork and labs can be done here so I'm not being sent off to another lab at some new to me location. I've been in for a few appointments so far and between the online information and front desk it's been a breeze to check in and proceed to my appointment. Each of my visits to medical professionals have been efficient, friendly, and have been low stress. Even planning appointments (though sometimes it takes some time) has been easy so far. I've been happy visiting this location and seeing the doctors here. One thing to note, the parking can fill up and you'll want to be careful in the lot as it's busy with cars and people.

Lab hours states open at 6am, arrived after 6am nobody present or even the building open. Security…read moreguard even commented. Staff finally showed up 6:20am, why have open lab hours for 6am if nobody is there. This has happened multiple times already. There were multiple people already waiting.

Don't make plans later in the day if you have to come here. I had an appointment that's been set…read morefor a week at 930am and it is 230p and have still not been seen. What is the point of an appointment if I'm going to sit here for five hours waiting for it. If I could give zero stars I would just for that. The staff was ok overall but it's ridiculous how long the wait times are, they say it's always like this... So if the company knows there is demand why not hire more staff to accommodate, clearly you're raking in the money since it's most employers go to for workers comp stuff.

This place is so ridiculous! I was referred to this place because of work to get blood drawn and…read morevaccines. I got there little before 8am, didn't not get out until almost 11... I waited for almost an HOUR to get it done, and an additional over 30 minutes for a doctor to see me. People even came in before me. I really am trying to be emphatic about it because the healthcare workers are going through a lot, but this is just not okay. I had to be at my job as well today that I am already running late on. This is completely unacceptable. Do better Concentra!

Dr. Bokhari is the best Doctor! I had a change in insurance and experienced some bad ones! I have…read moreher back now, she is a real blessing as she gets right to it helping me to heal and make better choices with my overall health! I appreciate her approach she is easy to talk to and very thorough.

Extremely unprofessional and unorganized. Always on hold for over 15 min every-time you call. They…read morealways forget to send documents to the necessary destination. Everybody is so lazy.

I was sent here by my employer after being injured on the job. The first visit, I tried telling the…read moredoctor about my back pain and he wouldn't even make eye contact. He just typed away at his computer for roughly 5 minutes, asked me to rank the pain 1-10, then left and told me to apply ice. I've had positive experiences with my chiropractor and physical therapist, but the side of this Urgent Care that deals with doctors visits is absolutely terrible. The last two times I've been here, I've had to leave work early, which is unpaid, and arrived only to be told that even though I set an appointment for 3PM, it would still be an additional 45 minute wait. Today, I went in for a 4PM appointment and was told it would be roughly ONE AND A HALF HOURS. These doctors visits consist of 2 minutes of brief follow up questions. It's pathetic that this urgent care facility is apparently incapable of following their own appointments at the expense of the patient. I lost 3 hours of pay today because of their incompetency. I rescheduled for Monday the 26th and I'll leave a follow up review then. Whoever is in charge of running this facility should be embarrassed. This has been, hands down, the worst medical care service I've received in my entire life.

I called to see if they had any physical exam appointment availability…read more One would think that they could simply tell you a yes or no within a few minutes. I was placed on hold .... a minimum of 3 times within 10 minutes by 3 different people pushing me on someone else to deal with a curt "oh okay hold on" All I wanted to know was about appointment times and the courtesy given to me was putting me on hold until I ultimately was given the time to think "there are several other places worth my time to call than USHealthworks"