This is an excellent urgent care medical facility. The check-in process is efficient and speedy,…read moreand the medical staff are friendly, professional and efficient. The doctors is very professional and thorough, explains things very well, and is extremely competent and capable. This is my go- to place for medical assistance in Apache Junction.!

They made me scan a code I've been there many times. Then…read morethe camera was black going through the code so she wanted me to fill out paperwork manually. I'm sick and pissed at this point because the HAVE my information. I went to Banner, which was about a mile away No problems. They had a 5 questionnaire. Have insurance card, Id and was done. What a relief! No hassles

Watch out, look out! Great healthcare service ahead! Was on some travel and upon returning home,…read morewas not feeling good at all. Tried to battle it myself but was in the losing end. Needed urgent care STAT! Used the online scheduling- too easy! Showed up 10 minutes ahead and was warmly greeted. Filled out a quick piece of paper and within 5 minutes my name was called - wait, what!?!? When does that happen? The nurse was very nice and whisked me through vitals and then to an exam room. The FNP, Stacy, was right in. I really appreciated the time she spent listening and finding a treatment plan. Seriously, a provider that actually listens and showed empathy- awesome. I had my treatment plan and was released. Really a great experience and will continue to utilize this location (hopefully not too often :) ) if I am feeling under the weather! Thank you to the whole Banner UC Team!

Top-quality care that starts with Maria at the front desk, but especially with Dr. Ryan Alder. If…read morehe were available as a Primary Care Physician, I would certainly be his patient. The whole experience was positive - highly recommended.

Quality and thorough care for a possible fracture. The medical staff and reception staff is very…read morefriendly and attentive . O end our best experience with an Urgent Care Facility . Sierra and Melinda are two outstanding staff members .

I called to this location to ask if an appointment or other requirement was needed to go in for a…read morejob-related test. As soon as the person answered, she, Sha'ron, said one moment, placed me on hold and never came back. I was on hold for over 30 minutes.

I had to return July 2nd, with the same symptoms, with a hot flash, sweating, and nausea…read more I arrived by ambulance, this time, as well. Got into a room in the ED, immediately. They did bloodwork, a CT and an ultrasound. I was waiting to hear the results. A discharge nurse came in, with paperwork to discharge me. The doctor had not even come in to tell me what was wrong, and give me treatment options. I had to demand to talk to the doctor. He told me I had gallstones, but it didn't require immediate surgery. Granted, I already had surgery scheduled for 7/6. The doctor said it could wait, prescribed me pain and nausea meds and told me to follow a low fat diet. His tone, when telling me about the diet, made me feel like he was criticizing my intelligence regarding this. But t, I'd already been doing this one year now, for weight loss. Friday, 7/3, I got in touch with my surgeon. She got me on the schedule that day. The next morning, she said my gallbladder was inflamed. It needed to come out. A doctor should communicate with their patients, giving them all information necessary, so the patient can exercise their right to choose the treatment they want. I wasn't given this, without having to advocate for myself.

Went in March for a hysterectomy. Outpatient doors were closed said to go through the ER. Go to…read morethe ER they make you walk all the way to regular administration who's doors are open with a closer parking lot then the ER. I have a port because I have Multiple Sclerosis and receive my medication monthly by infusion, they refused to use it without an Xray. They also made me pee in a cup to prove I wasn't pregnant...it takes 3 appointments, waiting 30 days and a biopsy that is the most painful thing I've ever experienced in order to get a hysterectomy, who would get pregnant in that small window of time where I took 2 other pregnancy tests AND had an ultrasound. Plus since it was surgery I hadn't drank anything. Super annoying. When I came to the nurse who took care of me was great, very easy going, was prememptive with care like had a heater thing ready for me and water, explained everything, his energy was very good and calming, perfect for what was happening. I chose to stay the night in order to have pain management because left to my own devices I let the pain go too long and it causes problems. My first nurse was Coraline. I had to pee as soon as I got there, I asked her and she asked me to wait 5 minutes. Luckily for me the nurse who does the blood pressure, I think her name was Cheyenne helped me and was super sweet the entire time. Caroline did eventually come back but not in the 5 minutes and didn't remember, she did not seem very experienced. Then later in the evening when she came in I asked to have my water filled and she again said later and that I had gatorade, my mom had gone and bought snacks because Caroline couldn't find a phone for me to order food and she did place the order herself but obviously I'm not going to page the nurse everytime I need something. A very nice man, the one who transported me, saw my mom with the bag found us a phone and apologized that we bought everything he seemed pretty irritated that this wasn't taken care of by the nurse. I didn't get my water refilled until the night shift when the blood pressure guy Chris came in, he was also great. I don't remember my nurses name that night but I really liked her, she was very friendly and competent perfect care after a very long tiring day. Checkout was easy. I just really wish they had used my port because I would've been far more comfortable and that's why it's there. Coraline could also use a little help in making sure patients are comfortable, she's the only one who didn't seem to recognize what was going on.

I don't mind waiting at an urgent care, i understand how they work. My son and i waited an hour to…read morebe seen by the only provider after being told upon arrival there was only one patient ahead of us. As my son is removing his shirt, one of the office staff comes and tells him to go look at a different patient before he's even examined my kid, "just to see something, he'll be right back," she said. Oh hell no! Unless someone's heart stopped beating you can damned well finish with one patient first. OMG, he just told my minor child that he can take two extra strength Tylenol every four hours. That's too much Tylenol. That was after ignoring the fact that I'd noted on the forms that my son can't take NSAIDs and trying to tell him to take ibuprofen. There was more but my head is absolutely spinning, I've never seen so many minor medical errors. I will take the order for the spinal X-ray elsewhere and will never come here again.

I made an appointment online for 8:30am and they couldn't take me back to a room until 9:45am. On…read moretop of this, they stuck me in a room and the doctor didn't come by until 10:45am. I will never come to this urgent care again. They have zero sense of urgency even with a room full of people. The nurses were laughing and talking at the desk as I had been waiting an hour in the room just for a doctor to come by. The front desk woman was arguing with one of the nurses in the back and it was incredibly unprofessional. DO NOT come here!! 2.5 hour wait for a 5 minute visit

I was very impressive with the service here…read more You can walk-in and get quick service. Especially the day that I visited no queue to wait so I got the exam right away. PA Jame was very nice and he gave me a lot of advices. Another thing I likes about this clinic is when you go to their website you can get the list of estimate price. Also I like that they open 7 day a week. It's very convenient and you can buy medicine at the next door. Plus if you have Fry's member card. You'll earn the point during your visit too. How cool is it !!!!

I normally really love the little clinic. They have little to no wait time and all the nurses I've…read moreseen have been awesome. But I recently wasn't feeling well, having had flu symptoms for three days I called to see if I could be treated and was told yes over the phone but when I came in it was a different story. They had no idea what to do with me. I was told all the same stuff that I had already read online and was sent out the door being told that if I didn't feel better in a few days to come back or go to the ER. Serious waste of my time & money so I was pretty disappointed. My advice for the going to the little clinic: they are great at minor illnesses: colds, ear infections & physicals. If it's something more than that I would go to your regular doctor or urgent care. Otherwise it's just a waste of your time and money!!

We go to the Mesa Sun Life Health and it has been fantastic. Dr. Rapanan and Dr. Haines are great -…read morethey listen and have been very helpful. The office and nursing staff are friendly and welcoming. I love that the pharmacy and labs are all in one place. Easy check in appointments - the patient portal is stellar. If I could give 10 stars, I would. I highly recommend this facility. Anita Jones Daniel Jones

Been trying to reach my husband's practitioner here for over a week. They keep you on hold forever,…read moreand then call goes to a call center. She NEVER calls back. My husband has tried to call her on numerous occasions with the same result. Horrible communication. Want to see a doctor, go elsewhere. Here they apparently only care about you if they get paid to talk to you! So much for the Hippocratic Oath. We will be switching to a different doctor.

Let me first start by saying I do like my doctor, Dr. Tinsdale I see here, she gives geninuine,…read morequality care. However, the communication here is seriously lacking. I can never get a hold of her medical assistant and when she does call back she calls at a time when I am at work and cannot answer my phone. A message is left. I call back, get the call center and of course, she is not available and does not call back until the next day when I am at work, and the cycle starts all over again. The responses on the portal are not timely or helpful either. It is so hard to get an appointment with your provider as well. I am sill waiting for the results of an x-ray I had over ONE WEEK AGO! Portal message sent regarding the results- NO communication from them about it. Ugh. The only reason I keep going here is because my doctor is good, just the communication sucks!

I used to love Banner but they changed it's more about less time with patient and poor health care…read morequality. For the first time I saw Dr. Matthew Au. I was hopeful going into my first appointment, but unfortunately, I left feeling disappointed. Throughout the visit, I felt like my concerns were dismissed. Each time I tried to explain what was bothering me, the doctor seemed more focused on his computer than on our conversation, often responding with "yeah, yeah, yeah" before I had finished speaking. Instead of addressing the reason I came in, the appointment seemed to shift toward recommendations that were unrelated to my primary concerns. I never felt that my symptoms or questions were fully heard or understood. I believe every patient deserves to feel listened to, respected, and included in decisions about their care. Compassion and attentive communication are just as important as medical knowledge. Unfortunately, that was not my experience during this visit, and I left feeling unheard rather than helped.

My husband of 52 years, Dan C , had TURP and bladder stone removal surgery on July 29, 2026. He…read morespent overnight in the hospital and was just discharged. We appreciate Dr. David Grossklaus ' high dedication and professionlism in performing these surgeries, his candid, transparent approach and awesome communication skills with a frighten senior patient and his wife. We appreciate the hard works, politeness and patience of all Baywood employees we came into contact via phone calls, texting or in person. We love everyone and each of you: Ana, Nancy, James, Cambria, Gail, the security guard who helped my husband get in the taxi. To all named and unnamed here we say THANK YOU! May you all have a wonderful life ! Sincerely, Dan & Cornelia C

My husband was scheduled for an MRI test. At first, it wasn't apparent that there is an iPad for…read moreself-check in, so a few of us were waiting and the gentleman who worked there was rather abrupt in his instructions. But once my husband was called up for further check in, he was very helpful and even personally escorted us to the Imaging area. The check in there was pretty straightforward and we worked through some complications due to his implant. Overall, everything went well.

Very pleasant front office ladies, professional and friendly. PA Jocelyn was a pleasure to meet…read morewith. Broke down all tests and results into easy to understand terms, and was extremely helpful with answering all my questions. Never felt rushed or that I was an inconvenience.

They don't pay attention to their patients. Your input and or fears is just brushed aside.read more