I don't mind waiting at an urgent care, i understand how they work. My son and i waited an hour to be seen by the only provider after being told upon arrival there was only one patient ahead of us. As my son is removing his shirt, one of the office staff comes and tells him to go look at a different patient before he's even examined my kid, "just to see something, he'll be right back," she said. Oh hell no! Unless someone's heart stopped beating you can damned well finish with one patient first. OMG, he just told my minor child that he can take two extra strength Tylenol every four hours. That's too much Tylenol. That was after ignoring the fact that I'd noted on the forms that my son can't take NSAIDs and trying to tell him to take ibuprofen. There was more but my head is absolutely spinning, I've never seen so many minor medical errors. I will take the order for the spinal X-ray elsewhere and will never come here again. read more

I made an appointment online for 8:30am and they couldn't take me back to a room until 9:45am. On top of this, they stuck me in a room and the doctor didn't come by until 10:45am. I will never come to this urgent care again. They have zero sense of urgency even with a room full of people. The nurses were laughing and talking at the desk as I had been waiting an hour in the room just for a doctor to come by. The front desk woman was arguing with one of the nurses in the back and it was incredibly unprofessional. DO NOT come here!! 2.5 hour wait for a 5 minute visit read more

This review is for the Urgent Care is by Fry's. Went to a different Urgent Care where they provided the correct antibiotic for the infection, that I supposedly do not have according to these people. I was feeling much better within 4 hours of the correct medication and wasn't treated poorly. This is review is for urgent care by Fry's read more

This review is for the location at Fry's Marketplace. They used to be good when they just opened, around that time Dr. Heavens saw the patients himself, now it's just NPs who don't seem to care about patients. It's like "In-N-Out-$165" I took my mother in law twice to this place for the same UTI infection. Consultation lasted approximately 5 minutes and the NP prescribed antibiotics for just 5 days. My wife is a RN and BSN with over 25 years experience and she has never seen a case where an infection disappeared within 5 days. When we asked for a refill, of course they wanted to charge us a third time for the same problem. We are under the impression that they don't have any interest in curing a patient because they want the patient to come back. This place is just about creating revenue. Imagine a car repair shop which fixes your car the way that it runs for 1/2 hour and when you go back they charge you again, a second time and a third time..... read more

Heavens Medical, PLC is now Village Medical. They have apparently not updated any of their online information regarding this change. I'm leaving this review and then they can change the rest of it. They're not paying me to maintain their online presence. Sometime in June 2021 Heavens Medical PLC partnered with Walgreens to become Village Medical. I received snail mail information to that effect because I have been a patient of Heavens Medical for several years. There was not, as I recall, any notice of whether there would be a new address/new facility. When I called this morning to make an appointment, the person answering the phone identified the business as Village Medical, which was not unexpected. I proceeded to make an appointment for 12:00 noon. I asked, "Are you at the same location or have you moved?" I was assured they had not moved. "So you're still at the same facility on Delaware?" The answer was "Yes." At 11:50, I arrived at the facility at 105 S. Delaware Dr. There were no cars in the parking lot. I went to the door and it was locked. The lettering on the door said they were closed from 12:00 to 1:00. Apparently they had all left early? But if they were closed from12:00 to 1:00, why had I been given an appointment for 12:00?? I went back to my car and called the same number that I've always called, the same one listed here, 480-646-1001. It was 11:53. Again, the person answering identified the business as Village Medical. I explained the situation, wondering what the heck was going on that I had been given an appointment when the place was closed. No one had an answer. They asked if I were in Chandler. No, I was not in Chandler; I was in Apache Junction. So then I asked where the person on the phone was, and that's how I found out Heavens Medical/Village Medical uses a service out of HOUSTON, TEXAS. I also found out that contrary to what the young woman I spoke to in the morning told me, VILLAGE MEDICAL DID MOVE. But they couldn't tell me exactly where, just an address. 2440 S. Ironwood. Um, where's that? How do I get there? Oh, they didn't know because they're in HOUSTON, TX. Several minutes later, they did give me some information, and I was finally able to drive to the new location, which is in the Walgreens store at Southern and Ironwood. BUT -- when I got there and explained what had happened, I was told the manager had declared me a no-show and cancelled my appointment! It wasn't until I whipped out my phone and showed that I had been at the CONFIRMED Delaware Drive location ON TIME that this unseen, unknown manager granted that they would try to work me in. My 12:00 appointment for routine refills of maintenance prescriptions didn't end until 1:59. I specifically asked if they had moved; I was specifically told they had not. I specifically confirmed that they were still at the Delaware facility; I was specifically told they were. As far as I can see, their online information still shows that they are at that location. THEY ARE NOT. It's a mark of professionalism to make sure your online presence, which is where most people are going to look for you, is correct. Theirs is not. Do you want to know about the quality of care? Well, you're not likely to see a doctor, but Nurse Practitioner. That's fine, but it would be nice if the people in HOUSTON TX would refer to them as Nurse Practitioners and not doctors. Are they qualified? I'm sure they are. Unless, of course, you get a trainee, as I have the past two visits. They're backed up by the regular Nurse Practitioner, but still. They haven't switched all their records over to "the new system," whatever that means, so referencing your medical history means hauling out two computers and hoping the comparisons are correct. When all of these routine things are so unprofessionally done, it makes me wonder what else has been poorly handled. Sure, they're non-medical "details," but shouldn't professionals care about that stuff, too? I'll be posting this elsewhere. Maybe it will wake someone up and they'll get their information up to date. read more

If I could give them 10 negative stars I would! They used to be great till they decided to add doctors and expand their practice. They have no clue what's going on from scheduling to getting referrals or lab results from them. Been 2 weeks since my appt that they squeezed me in for because they cancelled it without my knowledge and still no one has called with blood work results( I went to another dr to get my full exam because they didn't have time) and they had to call several times to get my referral and lab results for me. It's a total joke! read more

This is for their urgent care next to Fry's. Was told there is a 30 minute waiting time only to wait for an hour and a half. The receptionist is also the one takes vitals, VERY slow & inefficient. Miscellaneous medical vials and open objects on a counter that says "clean space." Waited SO long to be seen for a couple minutes. read more

Heavens Medical - Waiting area - Medical Centers Near Me - Apache Junction, Arizona

I would give this place a big (0) starts if I could I will start there I would not ever recommend you or your family members to seek any kind of treatment anything from this office! It's not the doctor's fault that they have a staff that will not even call you back after several attempts I went to the office asked what I needed to do she took down my information but I never heard back now it's been two weeks with nothing! So again I called no reply so a second time I went to the office the office lady said she would handle this but by this time I'm so upset that I can't even get a phone call after (2) weeks! So today my (3) attempt back at the office they told a older lady that she was late for her appointment and told her to leave her husband got up asked very nicely to please help his wife she's in a lot of pain they told her no they began to show this elderly frail lady to leave her husband was dissatisfied his wife was in tears!! Anyway I get home call ask to speak with management by the way I asked for a manager the second and third time with the staff telling me we have no manager! I did in fact get a lady who said she would help but I'm upset I was shaking and In Tewhen I left that office for the third and last time! I already booked a appointment as a new client before my scheduled appointment to get a prescription refill! I did tell them that I was firing them they laughed at me so guess what your fired and honestly thank you for the making my decision not to ever go back to that crappy place you call medical the easiest decision in my life horrible horrible how they treat people and I watched the staff treat the elderly folks even worse than me sad read more

Dr. Jason Heavens is the best Dr. I've had ever! I am 58 yrs. Old. I come packed with alot of anxiety and from the front desk to the nurses then Dr. Heavens , was treated with respect and patience. I truly appreciate the extra time he spent with me ( taking up his lunch time)to insure I understood what info he gave me and so he could understand my fears and concerns. I can't complain about one thing. I am truly thankful to be his patient .If anyone complained of a little wait, il tell you you will be thankful when your the one needing extra minutes due to you needing one on one time and his attentiveness . read more

I've been here several time to be seen by the NP, not the MD. I generally like the staff and the way they run things, I have no complaints really. I would recommend using Heavens as a primary care office. Just to clarify things, the name is confusing. The name of the business is the last name of one of the doctors, not a religious statement. I do think they have a no-appointment, walk-in service like an urgent care. Okay I do have one complaint. Their call blocking technology. They only accept phone calls for: (call them yourself and see) 1. voice mails to the staff. 2. request for medical records. 3. to schedule an appointment. There is no option to ask a general question like: Do you do allergy testing? Is my insurance in network for you? If I pay cash how much will it cost to see the doc? You can drive there and ask at the window but they block all calls otherwise not related to items 1-3 above, if you call for anything else they put you on hold then hang-up. Its happened to me a few times this year. And don't look too closely at the waiting room carpet. BTW, this review is for their location on Broadway at Sossaman in Mesa, I've never been to the AJ location. read more

I've been a patient here for years. I had no idea that the practice is no longer in AJ on Delaware. I tried to make an appointment (twice) with a call center. They said I was not in their system. It's like this practice fell off the face of the earth. Where did all my medical records go??? I need an appointment. The call center was employed by people who's first language was not English. Frustrating!!! I called Heavens Urgent care and they are owned by Dr Heavens but said they were not affiliated with the medical practice ???? And could not help me-WHAT! I feel stranded and in need of care. read more

I was forced to give one star, if possible I would give them a negative 5 stars as these people totally suck shit at all of their locations. They fail in all communications with you, appointments, calls, messages and even when the pharmacy calls / faxes a refill request. What you call any of their offices and leave a message for the physicians assistants they either fail to get the message to the assistant or the doctor, hell they don't even answer the phone 90 % of the time and if they do they fuck up the message. Most of the the office is staffed wit just a "nurse practitioner" and all they want to do is run you through an assembly line and collect $135 a visit. Go ahead and try to call the "back office manager" and file a complaint, that useless piece of shit never answers her phone or returns a call / message. In closing you will much better off if you check yourself into a mortuary as these people are a fucking waste of time and money and I would not even let them look at my dog let alone a person, the state board and the insurance / Medicare boards really need to look at them for fraudulent claims. read more

Worst dr's always NP. they just closed their office (no surprise) They lost all my files while switching practices . huge HIPPA violation reporting them now. Dr. Heavens is at Village Med. now at walgreens in AJ. do not go to him your health and medical security are at stake. read more

they don't even deserve one star. I have to take time off work to ask them a question that could easily been answered over the phone such as... are my labs in? This is so ridiculous. I'm taking my business elsewhere. read more

Finding a responsible medical office in this part of Arizona is a formidable task. They're either unhappy in their chosen profession or they're on the take by way of owning stock in the corporation they rent their office from. For the last two years I've been forced to rely on lazy, angry, irresponsible doctors and staff that can best be described as deplorably incompetent. Not so with Heavens Medical in Apache Junction. Here is a friendly, smiling, caring group of the most sincere and dedicated medical practitioners I have ever met. They actually answer telephones. And they return calls. They keep appointments. They have their own lab on the premises. Even when they are crowded, I have never had to wait longer than five minutes for an appointment. Doctor Heavens himself is always sporting a friendly, caring attitude. He explains his diagnoses clearly and carefully. Going here is truly a joy, as if to meet with occasional friends. Heavens Medical is a bright, shining and welcome harbor in an otherwise dark, murky swampland. Thank you, Jason Heavens, for your excellent, caring and top quality service to this community. You and your proud staff should be the role models for medical practitioners everywhere. read more

I cannot write a review on the providers here since I was never actually seen. I booked a appointment online through solv and received a confirmation text to confirm my appointment. I drove 15 miles since this was the only place that had an appointment. When I got there I was told there was no provider until noon. It was 9 AM. When I told the receptionist I was upset, she said the confirmations are automatic and she had called to leave me a voicemail. There was no voicemail or missed call. I received a text message 10 minutes after I left with that information. If there is no provider, they should not except appointments. If the appointments are made, they need to reach out to patients prior to arriving. I drove 30 miles round-trip for absolutely nothing. Wish I had looked at the reviews before making the appointment also...not great. It looks like management should be aware of the issues so they can be avoided in the future. This review is for the urgent care next to Fry's. read more

Very bad will not call back Cant see a real Doctor only NP and they don't care at all beware. Don't go you be sorry

Hello I'm Russell Delano Giving A Shout out To Troy-Front desk,NIKi-MA,Shana-FNP thanks great job

I have been going to Dr Heavens for a years and a half and my dad has gone to him for years and with out Samantha this place would fall apart. She is the best she drops everything to make sure she takes care of the patient 1st. She needs a raise. Thanks for all you Dr's do and Samantha. Chip Bigelow read more

first visit went well but then comes the follow-up second visit and i get there only to have them tell me the provider not even in could have told me she wasnt going to be avail before i traveled 45 min for the visit no one wants to fee their time is wasted esp when medical providers are concerned and your in need of treatment referrals and things read more

I found a clinic that cares. good staff at the window and good PA's and doctors. good customer service, they are busy, but that is normal when people find a good place. read more