First time using Minute Clinic. Jennifer was extremely professional and caring regarding my…read moretreatment. She answered all questions and never once made me feel uncomfortable. I will be using this awesome alternative to seeing my PCP.

This was my first experience using MinuteClinic at CVS on Eldorado Pkwy in Mckinney. My daughter's…read moremain complaint was ear pain with body aches and fatigue. I made her an appointment online before coming in, but I came early to see if I could be seen earlier. The registration was straightforward and the nurse was very accommodating to try and get us seen earlier. Although we ended up getting called in at the time of her original appointment, Nurse Practitioner Grace Dada was kind, knowledgeable and never made us feel rushed. She thoroughly assessed my daughter and ran 2 tests to rule out Strep and the flu. Naturally, my daughter was a little scared of the swabs, but Grace was very professional and patient with her. The quality of care provided was excellent from start to finish. It was extremely helpful and convenient that we could also have our prescription sent to the CVS pharmacy on site. We were able to get everything done in one location. As an RN I appreciated the efficiency of the flow from assessment to treatment. I also appreciated that the delivery of the appropriate tests were available and initiated. The genuine rapport with Grace as we waited for the lab results, alleviated a lot of the worry I had coming into our appointment. If an opportunity EVER opened up at the MinuteClinic in Mckinney, I would love to work alongside this team and partner with the organization to deliver this same quality of care that I was given today.

Doctor Oluwakemi Adewole Was THE MOST rude and disrespectful doctor I've encountered at any minute…read moreclinic, she was talking to my wife with an attitude and had horrible customer service, she seemed professional but was irritable the entire time, my wife was being very polite and the doctor was absolutel, NEVER coming back to this location, and this doctor shouldn't even be practicing...

Ear infection. Waited 5 days for improvement, and then scheduled an appointment. Was told that my…read moreear was infected and full of fluid (duh). Then told to drink hot tea to clear my mucus out and refused a prescription. The NP seemed to not listen to my answers as she went through because I had to repeat and correct my information multiple times. Find alternative care.

Got online around 8:30am and made an appointment. They gave us the very odd time of 10:37. Arrived…read moreat 10:30 and checked in. It's now 11:54 and we haven't been seen. What's the point of making an appointment when there is this kind of a wait? I won't be back. By the way. We were FINALLY seen at 12:15!!!!

Worst minute clinic! Do not go to this location. First of all closing time according to website…read moresays 7:30pm but that really means 6:45pm as you must already be in their waiting room with a completed form by that time. You will be rejected and sent away. No service with a smile. The doctor is very rude and wouldn't even make eye contact just said "I won't make it to you" and turned around. Minute Clinics were designed for the sole purpose of not needing an appointment to see a doctor yet that is no longer the case. You must have an appointment with a form filled out online prior to walking in. We simply needed a step test for our 8 year old daughter but she wouldn't even engage in conversation past 6:59pm.

After being a patient here for years, it's incredible how much the service has changed in the last…read morefew months. Just by sorting the reviews by most recent shows I'm not the only one who feels the same way. Some recent issues like outsourcing all calls to a call center not on site resulting in 4-5 calls to schedule a run of the mill office visit all the way to the most recent visit of the doctor telling me he'll refill the same medication he himself had prescribed and refilled last month but then finding out the pharmacy didn't receive it. Sounds like a simple case of making a mistake but when I called in to ask about it the doctor said he never prescribes that medication and to go somewhere else? The absolute bare minimum there should have been some communication but that's being too lenient because this was the most neglectful way of handling a case. There should be no shame in just telling the patient you don't have the ability to treat them or whatever the reason. I've sent the managing partner an email to share my experience and hopefully find a reason for what's changed because my last few experiences have me finding another clinic.

Unbelievable how disorganized and poorly run this place is. I've been in line for two hours despite…read morean appointment, and I probably have another 30 minutes to go. They've had me fill out the same paperwork three times in different formats. Unfortunately I have to get this test to travel so I'm stuck. If you have any choice at all, Stay far away from this shitshow. Pick literally any other testing clinic around here.

My daughter broke her arm in two places, and the pediatrician referred us to this clinic inside…read morechildren's hospital. Even though we didn't have an appointment and the place seemed very busy, we were in and out in an hour and a half. That included registration, x-rays, consultation, and setting her cast. The staff was friendly and very efficient. I'd recommend to anyone!

Pulled in for a quick CoViD test in under ~30ish minutes. This is a no appointment necessary test…read moresite and may get busy. You need to physically fill out a form that stays with your sample even if you online pre-registered. Line may get long during peak testing times like right after the holidays when all y'all nasties got CoViD and had to wait in line 6 hours lol. Exactly 24 hours later after testing at 4pm still awaiting results in email.

This office is clearly just taking whatever appointments they can for covid testing, with no…read moreconcern whatsoever about appointment time. 75 minutes in line still not at the front. There's no one directing traffic where the line splits into two or clear direction about where the line splits into two.

I've had prior bad experiences (told the doctor I was T1 Diabetic and can't take steroids, he said…read moreit wouldn't affect my sugar, my readings were very high for the next 48 hours and made me even more miserable. That's basic medical knowledge. This past time; I went in for an Xray of my heel. I'd fallen 10ft and landed on it. They had to give me a wheelchair because I was so immobile. Well Xray tech comes and takes me to the Xray room. She was very unprofessional. I was in severe pain and she kept, very assertively, telling me to place my foot in a very specific position. Well that wasn't easy and she was not patient. I physically couldn't do it without wincing pain, she didn't care at all. She was extremely unprofessional. Anyway, after that I'm wheeled back to my room and the Dr comes in with the Xray results. She says it's not broken and tells me to take Tylenol and RICE it... ...I was sweating it was so painful and she kept poking it. I told her that I had already done that and it wasn't doing anything. She shrugged and said she can't do anything. Fast forward 3 days and I saw a specialist who ordered an MRI, the specialist also helped me with the pain the same day of my appointment. MRI comes back and my heel is split down the middle. Long story short; I will not be returning to this place, and I will recommend elsewhere to others.

I went to Legacy ER for bronchitis and dehydration. During intake, I informed nurse of my severe,…read morelife-threatening allergies to penicillin and doxycycline. Despite this, nurse Pryra prescribed two medications, one of which contained penicillin. Thankfully, the pharmacist caught the error and prevented me from receiving the medication, potentially saving my life. I called back to ask for a doctor's review and was outright refused. Please take your health serious and avoid this clinic.