Extremely easy to make the app online. They were caring and compassionate. Answered all of my…read morequestions

Easy to make an appointment Caring staff…read moreSeen on time PA was through and answered my questions Highly recommend

Please consider seeking care somewhere (literally anywhere) else. I have never received worse care…read morein my life. I am not basing this on one experience, but several. This last visit was the last straw however. Why did I keep going back? Well, it's usually the clinic I can be seen at same day and it's very close to my house, so while care has never been too high of quality here, being a busy mom, it usually suffices when I need a zpack or for minor issues. The provider saw me on Monday & told me to call back if I developed a fever. I did so I tried to call. The phone number listed was not the correct clinic, so I had to be rerouted. Twice. After 25 minutes on hold, I still did not get the correct location but the person who answered this time said they'd give the provider my message. 24 hours go by, no call back. I then get a text with a link for a follow up telehealth visit. So seeing as I'm sicker now, I take it. I wait for the visit the next day and log in. It is with a random provider at a different location and they apparently had no access to the provider's notes from Monday so it was like starting over. After me telling her how my symptoms have gotten worse, she informs me there's nothing she can do beyond cough medicine (what?) and to schedule an in-person appointment. Super, super frustrating. I understand telehealth visits have limitations but there was zero effort to examine me virtually and felt almost as if she was just trying to rush me off the phone. I did not feel heard or well-cared for as I have in other telehealth appointments elsewhere. There is a severe lack of quality of care here. They have clearly given up. Please do not waste your time or money at any of these branches. Legacy ER is next door and 100% the extra few bucks. Lesson learned!!

2nd time using this location, and had to change my rating down to 1 star. I highly encourage you…read moreto go to any other place, at least a different location. Staff was entirely different from my first experience. The doctor is great, and I had no complaints towards her. She was very sweet and helpful. However her front staff was not that case. The lady that handles the insurance claims, is also the nurse prior to seeing the doctor. She gives major attitude and backtalks. She asked me the location of my Walgreens pharmacy. I told her on Midway. She said "ok" as if she knew which one. Never asked the address to confirm. After it was too late bc the doctor had already electronically sent the prescription, I find out she had sent to a Walgreens that doesnt even have Midway in its intersection. It's off Preston and Frankford. Had I not double checked, I would've never known where she sent it. After hours of not being able to get my prescription at my pharmacy, sick in bed, im told then i can just come get the written prescription. Which I had asked for, prior to leaving. Poor front staff can truly ruin it for doctors. Staff prior, was totally different. Also, front lobby, dirty. Not a single water bottle in the fridge for patients, unlike prior visit. TVs in there but all off. If it were just the doctor, id give higher

I took my daughter here, and I can't say enough good things about our experience. From the moment…read morewe arrived, the staff was kind, welcoming, and compassionate. The doctor took the time to explain exactly what was going on with my daughter, answered all of our questions, and made sure we understood everything. We truly appreciated the excellent care, professionalism, and kindness we received. Thank you for taking such great care of my daughter!

We took my husband here. They were very nice. The nurse said he would probably be transferred to…read morea hospital. So, we took him to an ER in Plano, Texas Health. Unfortunately, the nurse or aide tipped his 02 reader off his finger and caused a bad injury to his finger. It was very painful and the bandage was bloody by the time he got home. It was very painful and throbbing. We ended up back at this Urgent care facility where the doctor took excellent care of his finger and it was finally bandaged correctly. Kudos to this place!!! I don't recommend going to the ER at Texas Health Presbyterian in Plano and will file a report.

I was visiting family in Celina when I slept wrong and put a kink in my upper back. I wasn't sure…read moreif I'd be able to wait it out so I looked around to get adjusted. (I have a 2 yo to care for so I couldn't be out of commission) Woodlands Chiropractic popped up in-network and high reviews so I called and left a message. By 2:30 I received a call back and was able to get an appt within the hour. The receptionist was as sweet in-person as she was on the phone . As I waited to be seen I was able to hear other clients walk in and she knew each one by name. Felt like home! Go in to meet with the doc and was very pleased. Friendly and listened to my pain areas. Little twist here...twist there....next morning woke up feeling great!! He rec I come back the next day for one more visit and I'm glad i did. I left feeling even better than that morning. My back and shoulder hasn't bothered me since and it's been a week since my visit. Thanks Doc!!

Dr. Fabacher is very caring, and I am so glad to have found this establishment!! He truly cares…read moreabout his patients and so does his staff! He incorporates physically therapy with the adjustments. I was skeptical and even a little scared of the adjustments to my spine, but he made me confident and assured. Now I cannot believe I went so long before making an appointment to see him!

This is tough...I've have good experiences will all providers at this location over that past 4…read moreyrs, for my 90 yr old mother. BUT, the front desk? Nope. I have called to speak with them, get the call center, leave a message, and then IF/when a call comes back I don't see it until I miss it. (That's my bad cell service at my home) SO I call back, ask for a direct #. They won't give it to me. That 3rd time I called, I explained my situation and the service rep offered to call the office for me...I waited on hold for her to try to get through TWICE! They never answered! They make it clear when u call, they want you to use the app and I do most of the time.But for goodness sake?!?! I needed to speak with a person about a timely issue and apparently there are none there to answer the phones.

I understood that my appointment had an arrival time of 9:45 for a 10am appointment today on…read more9/14,but I cannot account for the heavy rains and traffic in my area!!! I walked in at 10:02 and Melissa was checking me in. She said she would have to ask the practice manager if she could let me in and then I was telling her the situation about how I drove a far away just to be at this location and that I cannot account for the rain. Melissa literally has no sympathy and she didn't even turn around to ask the branch manager so I don't know if she was typing on her computer or what but literally 2 minutes at 10:02!! From the time it takes to park the small parking lot to walk in! Based on that alone and how frustrated I am, I will not be coming to this practice to reschedule. I will find somebody else who understands that nature is not one person's fault for 2 minutes late! At that point Melissa was literally just typing and got me to sign something and then told me the next available time which would be the 21st at 8 am. I said cancel because I'm just here today and tomorrow! Beware if you're 2 minutes late and it rains! There's no sympathy in this office! None of her other co-workers that were listening around the situation would even turn around to help! This office is cold. There's no "bedside manner"! Again,I CANNOT ACCOUNT FOR THE HEAVY RAIN IN MY AREA!!!!!!!! IT WAS 2 MINUTES!!!! I have attached screenshots of the weather forecast and the time posted while I sit in there parking lot and type this! 2 MINUTES!!!!!!

Went in at 2am for a kidney stone and the staff was nothing short of amazing. I had a little bit of…read morereaction to the pain meds and they would not let me rest until they knew I was safe. They then left me sleep for another 3-4 hours. Can't say enough about how well they treated me.

Dr. Franklin and his staff were great. From the time that I arrived to the moment I left I felt…read morelike I was cared for, which is invaluable in an emergency situation. I went in for suspected cardiovascular/BP problems and they were thorough, attentive, and understanding through the whole process. I would definitely recommend them for emergency care.

Wish I remembered everyone's names but everyone here is SO sweet & friendly!! I had to get a toe…read morenail painfully removed & they were so caring & helpful & made me feel so much better about the situation. 10/10.

I seriously want to hug everyone who works here. I came in with some of the worst pain I've ever…read moreexperienced- and as someone with a very high pain tolerance that says a lot. I was so bad I was in tears- Dr Thomas and Alondria were so kind, patient and caring with me. They were making me laugh and taking my mind off how bad I was feeling. Even a few Hours later I called to clarify some instructions on the medication and the front desk girl was amazing as well!! This staff deserves all the stars. Thank you thank you!

I visited this urgent care and was not informed of any co-pay prior to receiving services. At no…read morepoint during check-in or before treatment did staff mention that a payment would be required. After the visit was completed, I was then told I owed a co-pay, which felt very misleading and put me in an uncomfortable position. Patients deserve transparency about costs upfront so they can make informed decisions before being seen. Not disclosing fees beforehand feels deceptive and unprofessional. I would recommend that future patients ask about all costs before receiving care.

My experience at Legacy ER Frisco was extremely disappointing and left me questioning the…read moreprofessionalism and ethics of the staff. The most concerning part of the visit was the conduct of the front office nurse. Rather than showing empathy or focusing on patient care, the conversation immediately centered around how expensive the visit would be and what it could potentially cost. While patients should be informed about costs, the manner in which this was communicated felt inappropriate, alarming, and unprofessional, especially when someone was seeking care for severe pain. What made the situation even more troubling was that we were given information about what treatment and testing would supposedly be needed before any clinical evaluation had taken place. Later, we received completely different information from the provider, leaving us feeling confused and misled. The lack of consistency and professionalism in communication was unacceptable. When people come to an emergency room in the early hours (5am) of the morning, they are often scared, uncomfortable, and looking for help. Instead of feeling supported, we felt dismissed, judged, and pressured. The overall experience demonstrated a concerning lack of compassion, poor communication, and questionable judgment from the front office staff. I hope management reviews how patients are being treated at the front desk and ensures staff are held to a higher standard of professionalism, ethics, and patient care.

Dr. Lemoru is amazing. She understood our life style, without judgement, and taught us how to…read moreadjust our lives with our current medical ailments. She is amazing. I ask an insane number of questions, and she stayed and explained everything thoroughly . She made sure we understood and knew what to do after our visit. Background : we found her after an emergency room visit. We have no insurance, but are willing to pay cash to see a doctor. She is very affordable, and good.

well ! they don't even answer their phones , I dial all the extensions and left voice messages…read morestill no response