I had a disappointing experience with this office regarding billing practices. During my visit, I…read morewas charged for tests that I did not authorize and that were not clearly explained to me beforehand. At no point was I informed about the necessity, cost, or purpose of these tests, nor was I asked for consent before they were performed. This lack of transparency is concerning and, in my opinion, unacceptable in a healthcare setting where patients should be fully informed about their care and any associated costs. When I followed up to address the issue, I did not receive a satisfactory explanation or resolution. Patients should not have to deal with unexpected charges for services they did not agree to. I recommend that anyone visiting this office ask detailed questions and confirm all procedures and costs in advance to avoid similar issues.

I made an appointment through ZocDoc for a suspected broken finger. I filled out all the insurance…read moreinformation and their intake form. I got a notice the next morning that they needed to talk to me about my appointment request. They called me while I was in a meeting, though it only rang 2-3 times with no voicemail left to indicate what additional information was needed. I attempted to call them back twice to discuss the issue and no one answered and there was no voicemail box for me to leave a message so they cancelled my appointment. It's incredibly frustrating and disappointing to make an appointment for an issue and the office not answer multiple call attempts to resolve an issue that is unclear in the first place.

I wish I could give a 0 star. It gave my wife a wrong diagnosis! We did not see any doctor there,…read morebut just a nurse practitioner.

Horrible experience.. they failed to notify me that my daughter had a broken bone and not just a…read moresprain in her foot... four day delayed care until we called to check status.. and after we found out we were pretty upset. That they dropped the ball and didn't notify us.. we were told to go see a special.. couple days later. We spoke back with urgent care.. because we were upset. They stated that the previous person misinformed us... and our child was OK in a boot and the fractured heal. We disregarded what they said.. and went through and seeing the specialist.. the specialist put a cast on my daughter's leg. And said that she is to put absolutely no weight on her leg.... Next level urgent care.. really dropped the ball. And they don't care... Imran Shafi PA- c is the person that was referred to as doctor when he was around my child.. Shoeb Khalid is his supervising doctor.. which is not on site. But possibly available through phone call... I will be filing a complaint with the medical board as well..

I found this place on google due to having an unexpected emergency. My wait time was less than 5…read moremins. The staff is very friendly and helpful! The clinic itself was clean and everyone had mask on. The doctor gave me a few recommendations to cure my finger and wrote me a prescription. Hopefully, I won't have another emergency but if I do this will be my go to place.

I recently suffered a compound open ankle fracture due to an accident caused by a driver who ran a…read morered light. A week into my recovery, the wrap covering my leg from knee to toes began to come loose -- something my doctor said could be carefully re-wrapped, but which would be extremely difficult for me to manage on my own due to the extent of my injuries. I came to OnPoint, expecting to receive a few minutes of basic assistance and was stunned when the clerk conferred with the medical staff and informed me that re-wrapping is "not something they get involved with." When I said that I found it hard to believe they would prefer I go home and attempt this myself rather than offer minimal help, I received only a shrug. Since I can't drive myself -- it is my right ankle that is broken -- I had to arrange to be be taken to AFC Urgent Care on Weslayan, where the staff took a few moments to assess my situation and re-wrapped the loosened area without hesitation. They even invited me to return if the wrap should come loose again before my follow-up appointment. I understand urgent care facilities have limitations, but refusing to spend five minutes assisting a patient with a serious fracture -- particularly one who cannot simply drive herself elsewhere -- reflects poorly on this practice. I won't be returning and wouldn't recommend OnPoint to anyone in a vulnerable sitution.

Can I leave a six star review? Five does not seem enough when they literally saved my husband's…read morelife. This ER was not crowded and was able to immediately address our needs and expedite our transport to the med center for life-saving open heart surgery. The med-center is a bit intimidating in an emergency situation and this ER on Holcomb was close and efficient with dedicated staff.

honestly.... the WORST hospital I have been at. not attentive. don't explain anything to you. and…read moreif you need surgery on a weekend... they make you sit all weekend. how do you not have an on call doctor for an IMPORTANT surgery causing you pain?????? actually crazy. please don't waste your time going here!! they don't care!!

My eye still has a bit of inflammation, so I need to put two eye drops in my eye twice a day for a…read moreweek, then once a day for a week. I really like my surgeon and do not need glasses anymore. Thank Goodness!! I went down to the second floor to the cafeteria to see what's for lunch: blackened shrimp with Alfredo pasta and green beans. Delicious. Ten stars for doctor visit and cafeteria.

Today I drove from Cleveland, TX for a physical with Dr. Szeto at the Memorial location off of…read moreGessner. They refused me from having my physical over $5.00. I will never use Kelsey again. I am done! Dr. Szeto is an excellent doctor, but Kelsey is not worth it. Not only are they trying to collect money at the counters, but they actually sent me to collections over services from 2024 that should have been appealed and have impacted my credit. These people and practices are out to destroy us physically and financially. Sabrina Taylor, who is a manager, is refusing people Healthcare over $5.00. What a scam and shame. Kelsey practices are not patient friendly when it comes to finances. I will definitely share with people who are connected to me on social media the terrible experience that I've had with this visit. Last month I was rushed to the emergency room for a high heart rate and high blood pressure, almost the signs of a heart attack. Dr. Szeto is my primary care doctor and took great consideration into my health. He requested that I do my physical with him, however Sabrina Taylor stated that my physical is not important at all and refused me service to see my doctor. I have already paid for my physical over the Kelsey App in which she never mentioned reimbursement procedures for that since I am refused service. Today, she went out of her way to explain Kelsey Seybold policies to me as if I work for Kelsey when this could have been done prior to my arrival over the phone or text. Healthcare for Americans is ridiculous and Kelsey is a big part of why people are dying because they only care about how much you can pay, not how we can help you to maintain your health. Do not use Kelsey. Warning!!!! Do not use Kelsey!!!! This healthcare organization ought to be ashamed of themselves for promoting not caring for Americans over $5.00. Its not about the money, but the nerve to refuse service to a patient over money is deplorable. Phillip Kent

I appreciate the attention and patience I received at Serenity! The staff along with the NP…read morelistened to my concerns and answered my questions, I left feeling like they really cared and I was in good hands. My visit was convenient, and not to mention it was clean!

I rarely leave reviews, but the care I received while visiting for work was TOP TIER. I have to…read moretravel for work often and I started to feel sick after the flight. A local co worker recommend a nurse practitioner she visits when she's not feeling well. I must say after meeting Ms.Melville and being treated with so much care and professionalism at her office, I now wish she was at my Primary care office back home! I for sure will be using her from now on when I'm in Tx. I was able to confirm that she does virtual visits so I'm so excited to try it. It was affordable too!

My wife cut her finger cooking and it was fairly deep so we decided to go to the urgent care…read more Prompt attention, very short wait. The PA and nurse were great and explained everything they were doing and how to take care of the wound. Highly recommended

I don't know how this place gets so many stars anytime I've had any dealings with them it's been…read morevery inconvenient. Twice now I've tried to use the app to login and spent 30 minutes inputting the information in a redundant cycle only to get frustrated finally and to call them and they say oh we're only taking walk-ins. Well maybe post that on your app? Why waste peoples time's especially when they don't feel well. The response from the employee was well I don't have control over the app. My response to that is notify someone who does. And then they call/text you repeatedly about the past appoint that you made in the app but they had no record of. SMH

The area surrounding this location can get a little rough with people standing outside asking for…read moremoney etc...however the location is quick with service depending on the times and the self service kiosks make checkout a breeze. The minute clinic staff when I went was quick and effective with service and was able to see me at my scheduled appointment time

Why make an appointment when they see everyone who didn't have an appointment first?! And what…read moremakes it even worse is that all I needed was for TB skin test to be read which takes maybe one minute to look at it and then document it. I'm an RN and waiting an hour to have this read is ridiculous. Do better. For real. Learn to prioritize the way you care for patients. I should have been seen at my appointment time regardless if people who were on waiting list had already been seen at one point. So had I, two days ago when I got the TB test done! Wow

Urgent care is never a preferred destination, but the care I've received here at the Memorial…read moreHermann along Holcombe has been largely a positive experience. My waits have been minimal, online appointments and walk-ins have been a breeze, and the facility is clean and well maintained. Even the parking is abundant and rarely full. The front desk staff is professional and friendly. They've been especially good about follow up appointments, prescriptions filings, and even recommendations. The interaction is mostly minimal, which is a sign of their efficiency, which I appreciate. The only part where it can get dicey is that like any medical office, one may or may not see a doctor. There have been times where I've been feeling under the weather and a nurse / PA will see me, when I was really hoping for a doctor. That being said, Dr. Dino is my favorite. Bonus points if one is already a part of the Memorial Hermann system since results and prescribed meds are available post-visit almost immediately.

I've been to this urgent care twice for separate issues…read more I'll state the positives the facility is clean, they usually are able to get you in quickly and the staff are friendly. Additionally I appreciate the fact that they usually have a MD on staff. On my first visit the Physician that I saw was excellent. Very friendly, reassuring and overly informative which I appreciated. He met the standard I would expect from Memorial Hermann. This most recent visit I unexpectedly broke out in hives and I was extremely panicked because I've never had hives before. This doctor I interacted with was less engaging and frankly kind of dismissive. That isn't why I'm writing this review. My issue is that his passive attitude translated to an oversight of a medication interaction that led my BP to drop 50+ points systolic/dystolic for 7+ hours... So on top of dealing with hives for the first time I'm fighting of syncope and trying to stabilize my blood pressure while dealing with tinnitus and tremors due to severe hypotension. This was an extremely disappointing experience. I can not recommend this location at this time.