Do not go here!! Terrible service!! I came in for service, was not feeling had fever for unknown…read morereason, the NP was trying to give me an IV but could not get in my arm, she was supposed to send script to pharm but never did. I had to call the next day to ask about it. The doctor on duty finally called it in, if I could give 0 stars I would. Unforgettable experience!!

If you're in the Heights, this is a great location!…read more You can book appointments (same day) online and fill out all the paperwork online. There was a visiting NP when I went in, very nice and great bedside manner. Overall, you're in and out quick with no hassle.

once again they charged my card when I had no knowledge and they did not send a receipt even. I…read morehave a letter from BCBS and the TDI that I met my out of pocket max and I owe nothing for the dates of service. this is FRAUD

Made an appointment to come here after work during a weekday evening. Check-in at the front desk…read morewas easy. There seemed to only be one doctor there at the time and she was busy tending to a patient when I walked in so my appointment ran about 10 minutes late. The physician was friendly and assessed and treated me quickly. I only came in for a minor dog bite so she cleaned me up quickly and prescribed me antibiotics and I was on my way. This is a great location for me as it is near my home and there is a huge parking lot as well. Definitely recommend this place for minor illnesses/injuries.

I called ahead and they gave me an appointment for 10 min later! Fatima at the front desk was…read morefriendly, sweet and efficient, Irenice The LMRT was welcoming, personable and excellent at giving injections!! (Didn't feel a thing!) Guillermo, the NP was professional, easy going and friendly, did an excellent history and examination and discussed all of the options thoroughly for my treatment. Would very highly recommend this Urgent Care!

My daughter and I stopped in to this Therapy location and the nurse practitioner Ashley was the…read morebest at providing deeper insight on the most affected vitamin shots for us to choose and the front desk lady Mo was instrumental with assisting us before our treatment. Thanks so much we feel better.

I found this place on google due to having an unexpected emergency. My wait time was less than 5…read moremins. The staff is very friendly and helpful! The clinic itself was clean and everyone had mask on. The doctor gave me a few recommendations to cure my finger and wrote me a prescription. Hopefully, I won't have another emergency but if I do this will be my go to place.

I recently suffered a compound open ankle fracture due to an accident caused by a driver who ran a…read morered light. A week into my recovery, the wrap covering my leg from knee to toes began to come loose -- something my doctor said could be carefully re-wrapped, but which would be extremely difficult for me to manage on my own due to the extent of my injuries. I came to OnPoint, expecting to receive a few minutes of basic assistance and was stunned when the clerk conferred with the medical staff and informed me that re-wrapping is "not something they get involved with." When I said that I found it hard to believe they would prefer I go home and attempt this myself rather than offer minimal help, I received only a shrug. Since I can't drive myself -- it is my right ankle that is broken -- I had to arrange to be be taken to AFC Urgent Care on Weslayan, where the staff took a few moments to assess my situation and re-wrapped the loosened area without hesitation. They even invited me to return if the wrap should come loose again before my follow-up appointment. I understand urgent care facilities have limitations, but refusing to spend five minutes assisting a patient with a serious fracture -- particularly one who cannot simply drive herself elsewhere -- reflects poorly on this practice. I won't be returning and wouldn't recommend OnPoint to anyone in a vulnerable sitution.

Came here for food poisoning since all the urgent cares were closing soon or already closed. They…read morewere able to get me in right away not a super busy emergency center. Everyone that helped me here was super friendly. I posted a picture with all of their names. My RN Bill was amazing. You can tell that they really like what they do. Even the doctor had great bedside manner. Hopefully, I don't have to come here again or anytime soon, but if I do, I know exactly where to go lol thank you to the staff!

Excellent attention great staff . The loca is great and the area is beautiful. The staffs are…read moreamazing and super friendly and professional people.

I'm incredibly grateful for the care I received at AFC Urgent Care…read more After being sick for several days with what started as a cold, I initially visited another urgent care clinic (a different company). I was diagnosed with a viral upper respiratory infection and was only advised to use over-the-counter remedies like Tylenol, throat spray, and Flonase. Unfortunately, my symptoms continued to worsen over the next few days. By the time I decided to go to AFC Urgent Care, my condition had progressed significantly. The congestion had moved into my chest, I was experiencing severe coughing fits that made it difficult to breathe deeply, my body was extremely achy and lethargic, and I had developed wheezing and what felt like bronchitis. From the moment I walked in, the team at AFC took my symptoms seriously and addressed every concern with care and urgency. Because my blood pressure was elevated, they even performed an EKG to rule out any heart issues. They also ordered a chest X-ray to make sure I didn't have pneumonia since my lungs sounded concerning and I was wheezing. They treated me immediately with a steroid shot in the office and sent me home with a comprehensive treatment plan that included a steroid pack, a Z-Pak antibiotic, an inhaler, and prescription cough syrup to help with the severe coughing and difficulty sleeping. What stood out most was how every single person I interacted with -- from the front desk staff to the nurse practitioner -- treated me with genuine compassion and professionalism. They listened, thoroughly assessed my condition, and made me feel truly cared for. I left feeling confident that my concerns had been taken seriously and that I was on the right path to recovery. Thanks to their prompt and thoughtful care, I'm now improving and finally on the mend. I've been to this AFC location several times over the years and have always had great experiences. I recently moved and tried a closer urgent care clinic, but after that experience I will gladly drive the extra 10 minutes to come back here. The level of care and attentiveness from this team is absolutely worth it. Thank you to the entire staff at AFC Urgent Care for the incredible work you do and for helping me feel better. Your dedication truly makes a difference.

Managed to tear something in my shoulder in my sleep so made an appointment online for first thing…read morein morning. Check in was easy and receptionist was friendly. Dr was knowledgeable and kind. Was able to get an X-ray to rule out anything broken plus a shot for inflammation and pain. Feeling much better today with script for rest of week. Was in and out in about an hour & half.

Set up an appointment online, easy enough. Upon my arrival, I checked in and waited less than five…read moreminutes after my scheduled time. The lobby is big and clean. The front desk was very friendly. Once in the back the nurse and doctor were very nice and personable. The doctor was very informative and answered all my questions. She listened and gave the necessary feedback. There was quite a bit of wait in between getting things done (bloodwork, seeing the doctor). That was my only negative experience, the place didn't seem busy but who knows what other patients they had in other rooms. Was there over an hour, luckily I was in no hurry.

I recently visited CareNow Urgent Care after dealing with a cold that had not improved after…read moreseveral days. At the time, I was experiencing symptoms that felt like an upper respiratory illness -- congestion in my nose and sinuses, throat irritation, dry coughing, and swollen lymph nodes. I went to urgent care hoping to get treatment that might help prevent the illness from getting worse. The staff were friendly and professional throughout the visit, and I do appreciate that they took the time to test me for both the flu and strep throat. Thankfully, both tests came back negative. After the evaluation, I was diagnosed with an acute upper respiratory infection and was prescribed Flonase and advised to use over-the-counter medications such as Tylenol and Ibuprofen along with fluids and rest. However, I left the visit feeling somewhat disappointed. I had come to urgent care specifically because my symptoms were not improving, and I was hoping for treatment that might help stop the illness from progressing. When I asked about stronger medication such as antibiotics, I was told the illness appeared to be viral and that antibiotics were not necessary. While I understand the reasoning behind taking a conservative approach, in my case my condition unfortunately worsened significantly over the next few days. The congestion moved into my chest, and I developed severe coughing fits and breathing discomfort. When I later visited a different urgent care clinic, they treated me with medications including steroids, antibiotics, an inhaler, and cough medicine -- which finally helped me start improving. Because of that experience, I can't help but wonder if a more proactive treatment approach earlier might have helped prevent my illness from getting worse. Again, the staff at this location were courteous and professional, and I do appreciate the testing and initial assessment. However, since my symptoms progressed significantly after this visit, I unfortunately don't feel confident returning to this clinic for future care. My hope in sharing this feedback is simply that providers take into consideration that every patient's body and immune system responds differently, and sometimes people seek urgent care because they need something beyond standard over-the-counter recommendations.

I had a disappointing experience with this office regarding billing practices. During my visit, I…read morewas charged for tests that I did not authorize and that were not clearly explained to me beforehand. At no point was I informed about the necessity, cost, or purpose of these tests, nor was I asked for consent before they were performed. This lack of transparency is concerning and, in my opinion, unacceptable in a healthcare setting where patients should be fully informed about their care and any associated costs. When I followed up to address the issue, I did not receive a satisfactory explanation or resolution. Patients should not have to deal with unexpected charges for services they did not agree to. I recommend that anyone visiting this office ask detailed questions and confirm all procedures and costs in advance to avoid similar issues.

I made an appointment through ZocDoc for a suspected broken finger. I filled out all the insurance…read moreinformation and their intake form. I got a notice the next morning that they needed to talk to me about my appointment request. They called me while I was in a meeting, though it only rang 2-3 times with no voicemail left to indicate what additional information was needed. I attempted to call them back twice to discuss the issue and no one answered and there was no voicemail box for me to leave a message so they cancelled my appointment. It's incredibly frustrating and disappointing to make an appointment for an issue and the office not answer multiple call attempts to resolve an issue that is unclear in the first place.

Dr. Hayley Nguyen is still the best! She's super thorough and caring. I've never had to wait long…read morefor my visit. She has blood draws in office also so no traveling to another location to get that done. She uses a portal after the visit to communicate results and next steps. I especially like that during her visit with you, she really takes the time to listen. It doesn't feel like she's just wanting to get you in and out to move onto the next. Her notes are super thorough as well! I had a gap in coverage due to being laid off and when I came back in, she just picked right back up where we started. I highly recommend still! She's the best!

Dr. Nguyen is an absolute delight. Her bedside manner is unmatched and she goes out of her way to…read moreunderstand what your needs are and to develop an appropriate treatment plan. As a new patient, I was able to get an appointment next day! As someone who works in the healthcare space, this is virtually unheard of. While her receptionist could use a little more training on customer service and not having a flat affect, the overall experience was fantastic. 10 out of 10, would recommend Dr. Hayley Nguyen.

If I could give 0 stars, I would. My mother had an appointment today, but unfortunately, the…read morereceptionists were extremely rude and unprofessional. They questioned her about private and sensitive information loudly, in front of others, making her feel very uncomfortable. Despite her attempts to explain, they refused to listen and dismissed her concerns. Gissel was particularly disrespectful and even refused to allow her to keep her appointment. Another young woman at the front desk continued to make rude remarks without giving my mother a chance to speak. It's extremely disappointing and discouraging to witness staff members show such little care or compassion for a patient's well-being. My mother had been waiting for this appointment, yet they loudly accused her of not having the money to pay, even though she was prepared to cover the cost. Their behavior was completely unacceptable and disheartening. They were extremely neglectful and unprofessional people Giselle Cepada , Kimberly , && a young middle eastern lady.

I have beeen trying to get someone to call my home for 3 weeks. This is no way to do business …read more This company do not reture calls. Now this company is trying to charge me for a bill that Ryan White payed for. I am going to see if i need legal help to get some help to help me