So I am here visiting and I was suffering from a bad sinus infection. From the moment I walked in I…read moreknew I was at the right place. The front staff were very friendly and welcoming. I had the good fortune of having Dr Patel see me. She was great and explained everything. Imagine my surprise that she cared enough to give me the injection. I even commented that normally a staff member gives them she laughed and said she like taking care of her patients. So what is my complaint? The DR P moved from Louisiana to come here. Come back to LA the food is waiting for you

I visited this urgent care and was not informed of any co-pay prior to receiving services. At no…read morepoint during check-in or before treatment did staff mention that a payment would be required. After the visit was completed, I was then told I owed a co-pay, which felt very misleading and put me in an uncomfortable position. Patients deserve transparency about costs upfront so they can make informed decisions before being seen. Not disclosing fees beforehand feels deceptive and unprofessional. I would recommend that future patients ask about all costs before receiving care.

I took a bad fall on a running trail and had a ton of swelling from the impact. I made it back to…read moremy car and drove home a bloodied mess. My palms were pretty wrecked once I got home and tried washing up. After popping a bunch of Advil to try and blast the inflammation I still couldn't walk. My mom said I'd better go get an X-ray so I figured it couldn't hurt. I was able to make an appointment at Texas Breeze which was helpful and allowed me time to figure out how I'd drive here and get checked out. X-rays came back fine and they washed me up again with a bit of antiseptic. I got bandaged up like some low budget Rocky Balboa before a match but had to remove this before leaving because it was really painful and restrictive which would pose even more difficulty to me driving myself here. All in all it, they were helpful in terms of providing some peace of mind with the X-ray results but didn't do much else that I hadn't already done at home. The PA ordered an antibiotic for me since I have a bunch of missing flesh. I felt grateful to have that order in, just in case. The last thing I'd need is some sort of infection due to these wounds. If you need an urgent care with seemingly better hours than others nearby and the capability to schedule an appointment this center has that. My co pay was $75 which I didn't love but they had the ability to do X-rays on site which was my top priority (or my mother's). Seeing as though I'm here solo, I wanted to ensure I was fine enough and taking proper care of the situation. The staff were helpful enough.

I would give Breeze Urgent Care in Frisco a "10" on a scale from 1-10. The staff was…read moreamazing......knowledgeable, patient, caring, and took great care of my wife and I sick with Flu virus A. We weren't familiar with this Frisco facility but it was New Years Day and it was open, thank God! Our wait time was minimal and the facility seemed new and very clean....and the Staff (Receptionist, PA Dani, and our doctor all handled everything so professionally, we were impressed and are now, 4 days later 100% healthy and happy. Kudos to Breeze Urgent Care on Preston Road in Frisco. Michael and Brenda Brown Frisco, TX

Friendly staff, short waiting times, and they do inexpensive in-house labwork. Nice atmosphere!read more

Insurance only no cash drove 40 min for them to tell me that. Places like this what the point for a…read morebusiness

I only visited this care now because Wks'comp had it on there list of preferred places…read more Front desk staffs and nurse in the back, had beautiful bedside manners. Their personalities were Kind, caring and pleasant. The Dr. I saw was super pleasant, and very helpful, no complaints. With that out the way, wait time was a total bummer, but I guess it was one Dr. Working. Overall my experience was good.

04/14/2026 review. Summary = Recommended…read more One day in early March around 1:00 am ... I woke up with body aches, chills, sore throat, thick drainage, headache. Completed the convenient Web Check-In for the CareNow location on Preston Road in Frisco. DR. SHELLEY ROBENIOL, Adjae Hall, and Kmal Gil were all : Professional. Knowledgeable. Communicative. Compassionate. Thorough. Cultures were taken for COVID, Flu, and Strep Throat. Tested positive for my first ever case of COVID. Dr. Robeniol prescribed 5 days of Paxlovid ( nirmatrelvir / ritonavir ) oral antiviral medication. She electronically sent in the Rx to my pharmacy. Body aches and chills were thankfully eliminated by the prescription medication. Thank you Dr. Robeniol, Adjae Hall, and Kmal Gil for your kindness and expertise. I recommend the CareNow Urgent Care location on Preston Road in Frisco. - - - - - - - - - - - - - - - - - - - - - - - - - I then had a Sinus Infection for over 2 weeks. Completed the convenient Web Check-In for the CareNow location on Preston Road in Frisco one day in early April. DR. ALBERT LUM, nurse, and medical assistant were all professional, empathetic, and efficient. Cultures were taken for for COVID, Flu, and Strep Throat. Tested negative for all 3. Dr. Albert Lum prescribed 7 days of AUGMENTIN (Amoxicillin / Clavulanate Potassium). Sinus Infection was thankfully eliminated by the prescription medication. Thank you Dr. Lum, nurse, and medical assistant for your kindness and expertise. I recommend the CareNow Urgent Care location on Preston Road in Frisco.

Dr. Lemoru is amazing. She understood our life style, without judgement, and taught us how to…read moreadjust our lives with our current medical ailments. She is amazing. I ask an insane number of questions, and she stayed and explained everything thoroughly . She made sure we understood and knew what to do after our visit. Background : we found her after an emergency room visit. We have no insurance, but are willing to pay cash to see a doctor. She is very affordable, and good.

well ! they don't even answer their phones , I dial all the extensions and left voice messages…read morestill no response

Unfortunately, I had to visit this location due to a bike crash. Luckily, I did!!! I'VE NEVER…read moreEXPERIENCED CARE QUITE LIKE THIS IN AN URGENT CARE CLINIC!! The entire team here is absolutely wonderful. I cannot say enough great things about this location. From the front desk check-in, to my x-rays and being checked on routinely while waiting; the staff here made me feel like my wellbeing was top priority. I would recommend this location to anyone in the DFW area. It's well worth the drive to have such caring and knowledgeable staff!!

This is the place for you if you are looking for health care that requires self-diagnosis and…read moretreatment plan, has incredibly rude staff and accepts no accountability for their bare minimum effort. I am convinced that their business plan is to collect as many fees as possible, in the shortest amount of time with the least effort. Today's issue surrounds my daughter's (21) visit for vomiting and diarrhea. In fewer than 10 minutes, they evaluated her, gave her a Zofran, charged me $70 and sent her home. She received no tests to determine the source of her symptoms. I called to ask why they didn't test her for anything and was told that she declined testing and they can't force anyone to take tests. I asked for more information and they said they asked her if she was "concerned" about flu, strep, covid, etc. She answered that she was not "concerned" about it. She never said that she did not wat to be tested. I told them that we were coming back for her to be properly evaluated and to rule out any viral or bacterial concerns, as she is returning to college across the country this week and I did not want to send her back without diagnosis, elimination of cause of treatment. I needed to be sure that she had been appropriately evaluated. The staff's attitudes were rude and confrontational. When we arrived, they were even more rude and maintained that asking a patient, who is not medically trained if they are concerned about a disease is the same as declining testing. The put us in a room and proceeded to talk about us while we waited for the "Dr.". One even said " I guess today is the day I get fired, because I am not putting up with this". I spoke with the "Dr." and she eventually acknowledged that their line of questioning was indeed open ended and could lead to a misunderstanding. The tests were ordered and we concluded our visit. At no time was I unprofessional. I never made personal statements about the staff, and I absolutely never threatened or even hinted at a threat of violence. I was absolutely annoyed and asked specific questions, and wholeheartedly disagreed with their assertion that asking if someone is concerned with something is the same as asking for approval to test. We will NEVER visit this facility again. This is the THIRD consecutive time I have had a bad experience. It was really great when it opened. I have no idea what happened. We will also be switching from this health care system as a whole due to our family's experiences here. I will take my money elsewhere. Should Texas Breeze wish to respond contradicting my experience, I urge you to watch and listen to the security tapes first before you deny my experience or indicate that I was aggressive. I am guessing that is why you called the security guard to be there during our return visit....Yes. We noticed. He left as soon as we did. That was not necessary and certainly did not intimidate us as I am sure you had hoped.

Great experience! Despite the weather, I was able to get scheduled for a quick PCR test with…read moreresults the same day! Wonderful staff who were quick, friendly, and professional!!! I would highly recommend this facility for Covid and all medical care!

Great experience thus far. The staff is very pleasant. The facility is clean and organized.read more

This place is awesome!!!…read more Ok it's a doctor's office so let me tone down the excitement of the place. THE LOCATION Frisco... Off Main St. & 423. Pretty much in between a Circle K and a Sonic burger place on the southwest corner. PARKING Adequate parking in the front. THE PLACE Nice waiting room. The young lady working the front desk was wiping down pens and the front counter. They're all about sanitation over there. THE STAFF Friendly. Even the doctor. No ego or god-complex with him (I'm speaking on MY experience with the doctor on duty that day). The doctor was very patient, very knowledgeable... and answered all my questions. He knew what he was doing. WHAT TO EXPECT Quick tip... Check in online. Fill out all the forms and you'll be contacted when they are ready for you. THEN you can make your way to the location. Don't do the check-in in the parking lot OR expect to just walk in (unannounced) and be seen. If it looks like they're pretty booked, they'll call you to see if you want to be transferred to another office location. You'll go in (when they're ready for you), they'll take care of whatever copays or payments you need to pay. You may have to fill out a COVID form ("Were you out of the country?", etc). You're seated for about five minutes and you're called in. You're weighed, they take your pulse and blood pressure, as you a few questions and the doctor comes in to see you. Pretty straight forward. In and out. OVERALL They're on top of their game. I highly recommend this place if it's the weekend, you can't get your regular doctor, or it's not a true emergency.

The most ridiculous place that has ever opened in the United States! We woke up to a charge on our…read morecredit card at 4:23 am for $25.00 today on Jan. 6, 2026, and the last time we were there with the most awful service was December 19th at 2pm. They are not open to charge our card and this is absolutely absurd. Absolutely crooks. My husband and I arrived at Care Now Urgent Care on December 19 at approximately 2:15 PM. We checked in at the kiosk, completed all required paperwork on our phones, uploaded insurance information and IDs, and received multiple confirmation messages. We were assigned number 7 in line, with an estimated time to be seen around 3:17 PM. Shortly before that time, the front desk informed us that we were not checked in, despite the electronic confirmations. We were then manually checked in, and our wait time was reset and extended by approximately one additional hour. During this period, we also began receiving post-visit surveys, even though we had not yet been seen. While waiting, we observed several front desk interactions that were concerning. A receptionist laughed at an upset female patient and publicly stated the reason for her visit ("drug test") in the waiting area. Another family experienced repeated delays because intake paperwork was sent to an incorrect phone number, despite the issue being communicated multiple times. We also observed inconsistent patient call-back order. A White male patient was escorted to the back shortly after arrival, while a Hispanic male patient who appeared visibly ill and experiencing difficulty breathing waited significantly longer without progress. Additionally, we were initially informed that we owed a $40 specialist copay instead of the $25 urgent care/primary care copay listed on our insurance, which required clarification and added to the confusion. Although we were eventually seen, the total time from arrival to completion extended over several hours, far beyond what was communicated or reasonable. I have over 20 years of experience working in healthcare, and the front desk operations during this visit reflected poor communication, ineffective intake management, and a lack of professionalism. This experience was disappointing and warrants attention from management. If you don't like a certain race of people at least know your job!

I received the care I needed. The doctor listened and was very efficient. Great experience with…read morevery little wait time.

Unfortunately seeing a PA is not for the sick. The times provided at check in are completely…read moreunrelated. This board has remained unchanged for over 45 minutes and the cell phone and email service doesn't provide confirmation of check-in (which is allows the to avoid accountability) for times posted. But we enjoyed shopping at Target which is where this location is stationed. Ugh on to Swift Medcare since they provide online appointment times (not estimates) and process as a Primary Care physician for insurance.

Extremely Disappointed in Outdated Payment Policy and Poor Customer Service…read more I went to this urgent care seeking help but was denied service because I didn't have a physical card to pay a $15 co-pay--even though I offered to use my digital wallet, which is a widely accepted, secure, and modern form of payment. We live in a digital world where tap pay, Apple Pay, and mobile payments are standard, especially for small transactions like this. The two Spanish ladies at the front desk were not helpful at all. Instead of offering a solution or showing empathy, they asked rhetorical questions and seemed more focused on enforcing an outdated policy than assisting a patient in need of care. This experience was frustrating and disheartening. No one should be turned away from an urgent care center over something so minor, especially when the technology to process the payment is right there. If this facility wants to keep up with modern standards and actually serve its community, it needs to update its payment systems and retrain staff on customer service and compassion. Turning away patients over digital payments is unacceptable in 2025.

Very poor experience. Doctor lacked empathy and bedside manner. Doctor belittled me after asking…read morefor basic communication. When I mentioned that I was unsure of what was going on he kept saying, "In the United States this is..." very odd doctor. Filing a complaint with the Texas Medical Board. Unsure why he has a license.