04/14/2026 review. Summary = Recommended. One day in early March around 1:00 am ... I woke up with body aches, chills, sore throat, thick drainage, headache. Completed the convenient Web Check-In for the CareNow location on Preston Road in Frisco. DR. SHELLEY ROBENIOL, Adjae Hall, and Kmal Gil were all : Professional. Knowledgeable. Communicative. Compassionate. Thorough. Cultures were taken for COVID, Flu, and Strep Throat. Tested positive for my first ever case of COVID. Dr. Robeniol prescribed 5 days of Paxlovid ( nirmatrelvir / ritonavir ) oral antiviral medication. She electronically sent in the Rx to my pharmacy. Body aches and chills were thankfully eliminated by the prescription medication. Thank you Dr. Robeniol, Adjae Hall, and Kmal Gil for your kindness and expertise. I recommend the CareNow Urgent Care location on Preston Road in Frisco. - - - - - - - - - - - - - - - - - - - - - - - - - I then had a Sinus Infection for over 2 weeks. Completed the convenient Web Check-In for the CareNow location on Preston Road in Frisco one day in early April. DR. ALBERT LUM, nurse, and medical assistant were all professional, empathetic, and efficient. Cultures were taken for for COVID, Flu, and Strep Throat. Tested negative for all 3. Dr. Albert Lum prescribed 7 days of AUGMENTIN (Amoxicillin / Clavulanate Potassium). Sinus Infection was thankfully eliminated by the prescription medication. Thank you Dr. Lum, nurse, and medical assistant for your kindness and expertise. I recommend the CareNow Urgent Care location on Preston Road in Frisco. read more

I only visited this care now because Wks'comp had it on there list of preferred places. Front desk staffs and nurse in the back, had beautiful bedside manners. Their personalities were Kind, caring and pleasant. The Dr. I saw was super pleasant, and very helpful, no complaints. With that out the way, wait time was a total bummer, but I guess it was one Dr. Working. Overall my experience was good. read more

CareNow - Doctors Near Me - Frisco, Texas

appointment online come to facility been waiting over an hour had to pay cash because they could not verify my insurance and I still have not seen a at front desk are Rude read more

Visited to have a fingernail drained, waited three hours, took him 20 seconds to drain the finger and then was supposed to be calling in medication to avoid an infection but that was never called in. read more

I had a disappointing experience with Dr. Robeniol Shell at CareNow Frisco. The front desk staff and the medical assistant who took my vitals were great and very kind. Dr. Shell came in rushed, did not let me fully explain my situation, and I am taking a holistic route and did not want medication. I only needed a doctor's note, yet she continued pushing prescriptions. When I mentioned my fever had gone back down, she made a dismissive comment implying my holistic approach didn't work. I was in the middle of explaining myself when she walked out of the room, said "Happy New Year," and left. I understand it was New Year's Eve and everyone wanted to go home, but that does not excuse making a patient feel rushed, unheard, and dismissed. read more

EXTREMELY slow service.... been here for 2 hours and haven't even gotten checked by a doctor yet.

2 hours to see someone and that includes checking in before we got there, long wait, dirty office and slow service even though there were only 2 people there when we got there read more

Absolutely the worst care I've ever received. I went in on Monday after being sick all weekend--coughing up phlegm, miserable, and clearly dealing with more than just a minor illness. I was diagnosed with an acute upper respiratory infection, and Dr. Massenburg told me to just go home and take Mucinex. I followed the instructions, but my symptoms got worse. By Wednesday, I was coughing up thick green mucus and feeling even more awful. I called the office twice that day requesting an antibiotic--no one ever called me back. I called again Thursday morning and was told his notes said I needed to come in for a recheck. Why on earth would I need to come back in when it's obvious I have a sinus infection and feel terrible? This is the exact same reason I stopped going to this location years ago. I decided to give them another chance because I was desperate--but clearly nothing has changed. Incredibly frustrating, dismissive care. Stay away. read more

the facility has no idea what they are doing. We visited them 11/29. We were told they are not accepting our insurance and had to a choice to muse them or go somewhere else. We agreed to go somewhere else. We didn't go past the front desk and didn't see the doctor. So far I got three bills. One just yesterday. For the last two I called them and they agreed I shouldn't be bled and advised me to ignore the bill and they will be putting a note to reverse the bill. When asked for a confirmation letter they said they don't do that. They keep sending the bill. What actions can consumers take to expose CARE NOW if they bulling fraud? read more

Horrible!! Scam. Do not go here. Pick anywhere else. Dr is ignorant. Wait times w appt ridiculous. Won't prescribe anything but over the counters for bacterial infxns. read more

There should be No Star option on Yelp because this is what CareNow on Preston Rd in Prosper deserves. I have taken my kids here before & although the other times, wait was around an hour to an hour and a half, they were somewhat bearable and on the other visits, there were more patients in the waiting room. This time, two hours is just completely unacceptable for an "urgent" visit. Scheduled two appts and filled out all necessary info for registration online at 5pm. Received text messages that my kids will be seen at 5:28pm & the other at 5:40. I know that these times are just estimates bc more urgent issues could come up with other patients, but there were only three other people there. Drove down to CareNow and was there by 5:04pm. Both kids didn't get called in for Triage until 6:25pm and provider didn't enter the room until 6:38pm. He suggested doing a COVID test for my daughter but it was going to take longer so I told provider we had tests at home. Left the "Urgent Care" at 6:59pm. There was nothing treated as urgent at this place. Both kids wanted to just get home and rest. It was a waste of two hours I will never get back! If your kids don't feel well, take them to other urgent care clinics in the area because this CareNow on Preston Rd in Prosper IS NOT IT! read more

Unfortunately, I have to agree with the negative reviews regarding this CareNow. Our family has gone here off and on for the past ten years. It has had its ups and downs, but the current management is really bad. We have seen the same at other local CareNow branches as well. They seem to have had a corporate shift for the worse. We are taking our medical needs elsewhere. read more

Went to Care now on Preston in Frisco after I Cut my thumb on glass. They stitched up cut. After a few weeks the area was still swollen and painful. I went back They looked at it and said there is no glass in there and it's just healing. After a few more weeks it was more swollen and painful. I went to a different doctor who pulled out a large piece of glass. I asked care now for a refund for what I paid on my second visit since they basically were wrong which cost me several weeks of pain and more Dr bills. They declined Go anywhere else unless it's life and death read more

I have used this location for over a decade when in need of urgent medical care, however clearly something has changed. I visited with what appears to be the onset of a sinus infection on yesterday. I checked in online and still waited over two hours in the clinic after being called and told to come in. After being taken to the back I waited another 30 mins. The doctor, Ming Bi, was not in the room for 5 mins and told me that I just needed some Flonase. When I advised that my issue requires more than that she became snappy. I have been up all night, and now feel absolutely horrible. I am on my way to the actual ER and files a report of malpractice with the Texas Medical Board. I will NEVER return to a CareNow and will ensure that none of my friends and family do either! read more

Today I went in after work for some tightness in my chest. I have to say, this was the first time I got really really great care. I have been to this location several times and that had great experiences. Today, was amazing! The lovely Medical Assistant took her time and really cared about my concerns. Had an X-ray and EKG and then spoke with the doctor, Shelley Robeniol- and she was wonderful. She really cares about her patients and I really appreciated that. Both the MA and the doctor were thoughtful, caring, and took their time. If you have to go to this location, call ahead and if Dr Shelley and her MA are working you will be taken care in the best possible way. This was better than any other experience- maybe under new management, not sure, but a 10 out of 10 experience! read more

The doctors at Care Frisco, Preston Road are excellent. The wait time however is unacceptable. Think twice about this urgent care facility. I have had to wait for over 1.5 hours for every visit from March to October. Today I asked to be called prior to coming to the facility but they said to come right over. I understand triage, what is difficult to understand are the same apologies. If this facility can do a better job of honoring appointments then I'd say it's worth the wait for the great doctors. read more

I came here for some hip pain and I can tell you that they have such good nurses and the admin team is amazing. I felt taken care of, they continued to shock me with the amount of care that they made sure I felt like I was taken care of, the clinic manager is on top of everything. I want to say thank you, because I appreciate you're hospitality read more

The woman, who was the receptionist at the CareNow on Preston Road in Frisco today, is the rudest and most disrespectful individual whom I have ever encountered in a medical treatment facility in my lifetime, anywhere. I will find someplace else to go for urgent care -- a place where the employees possess a more caring attitude. read more

Once again, no statements from CareNow directly but turned over to MediCredit who magically has my information. At least MediCredit doesn't hit my credit, and am happy to pay the $21 balance immediately - plus side is CareNow at least loses a portion by using that collection company. Terrible experiences every time and will gladly be bringing my daughter to Texas Health Breeze right down the road. No astronomical wait times, meds dispensed on site, and never had a billing issue from them. MUCH better than CareNow. read more

1 patient in Waiting room besides us . Used web check in & arrived at time it told us too. 11:09. Left at 12:45. It took 90 min with an **empty** waiting room to get a xray and discharge. There was no one else in there ! They are horribly inefficient . Called back one patient , discharged him before even calling us to a room . Try lazy and disinterested in giving a pleasant efficient experience read more

Firstly, I really like being able to register and check in online. That said... everyone from the receptionist, to the nurse, to the doctor were kind, competent, knowledgable, and showed genuine concern for my health. I came in with second degree burns and when the receptionist saw them, she quickly and calmly asked the nurse that I be triaged. I really appreciated that. Both the nurse and the doctor were as gentle as possible during my evaluation and treatment to ensure my comfort. I left feeling relieved that I had received excellent care and had a plan to follow while I wait for my doctor's office to open on Monday. Not only did they take care of my physical discomfort, but they eased my mind as well. While I hope I'll not need the services of urgent care again, if I do, I know where I'm going. read more

I did the web check in and was told to come in when it was convenient as there was not a wait at the time. When I arrived, it took less than 10 minutes to check in and 5 minutes to be called back. Every single staff member was courteous, welcoming, and knowledgeable. The doctor was great and knew exactly what to prescribe and gave me tips for prevention. AMAZING STAFF! read more

Absolutely a wonderful experience! From checking in online to getting my prescription filled at a nearby pharmacy... Thank you so much to healthcare professionals that are truly professional. read more

The worst is they lied to me - they out and out lied. I've been a CareNow customer for years, even taking my kids there a few times. I went in before the holidays to have a cyst drained that was bothering me. The first doctor, he seemed great. Took care of it, bandaged it. He was kind. He was QUITE insistent that I needed a wound check the next day - pressed on me how important it was. Told me when to come in so he could check it himself and made the appointment for me. I showed up for the appointment, and he wasn't there. They said it'd be charged as a full visit. I said no. Dr said just a quick wound check, no big deal. I wasn't paying $180 as I'm not stupid, I can tell it's fine. I'm leaving. Some office manager comes up, points to something on the screen, and the lady at the desk said, "Oh. Ok. You don't owe anything," with a big smile. Yep, 2 weeks later I get a full bill. So if they say "come back" or "There's no charge" don't believe them. $180 to have someone look at say "Yep.. not infected." To make it worse, the bandage they used started burning a 2-3 hours later. I took it off immediately, and I STILL have scarring from the adhesive 2 months later. I'm never going back to CareNow, and if you insist on it, I recommend you avoid this location like the plague. read more

Read this full story so you know to stay away. There is now way this kind of place CARES about anyone. the name is irony at its finest. Our entire medical system is a joke and half of it are these shady urgent care clinics w special connections to big hospitals. Story - Dr says my dad needs a heart test done, but needs a Covid PCR test 2 days beforehand. Dr says hospital will coordinate and tell me where to go the day beforehand. Appt scheduled for this Weds at 6am. I even flew back because part of the reason was to be here for parents on this medical procedure. - Me: never heard back on Friday about Covid testing location/time - Me: calls Dr on Monday. Front desk sees notes from hospital saying to go to one of the chain store shit-tastic urgent care clinics called CareNow - Parents: goes to CareNow and was told it's a 6 hour wait for a test - Me: calls Dr again, wondering why we're being sent to wait 6 hrs for a test. - Dr office: oh they should just run a test quickly. Told me to call another nearby CareNow - CareNow (ironic name): you need a requisition from hospital or else you won't get Covid test results back in 2 days. We would send to Labcorp and not test in house without req. - Me: calls doctor to reiterate. Dr says they'll call hospital to check and get back to me end of day. It's already 2pm and dr office closes at 4pm. - CareNow calls to say they're ready for my dad (6 hours later): I ask to confirm if they received req and if they can get test results in 48 hours. This woman proceeds to talk down to me and said it's impossible as lab results are sent out. I explained my situation, she won't listen and keeps interrupting and literally said WE NEED TO BE ABLE TO HAVE AN INTELLIGENT CONVERSATION. - Me: so can you get results in 24-48 hours or not? You keep saying maybe, you don't know, you need to see the requisition. Either you can or you can't. Is it even physically possible? - CareNow: LOUDLY SIGHS. My director is right here saying we have to take at least 2 days but up to 4 days. - Me: getting test result done in house takes up to 4 days? - CareNow: it depends on what the req says Wow... I'm the only one out of Medical City, CareNow and a cardiology office able to understand how this shitty system works and I don't work in healthcare. Who is the one unable to speak intelligently? To be clear: both medical city Dallas messed up for not sending the req but it seems like it also wouldn't have mattered because 2 days is MINIMUM wait time for Covid test result. read more

So first I'd like to say, the doctors here are GREAT. They care. They spend a lot of time with the orients. I've been here twice and have been very happy with the doctors and their personal level approach. However, I recent went in for a covid test. The nurse who gave the covid test was super nice. It was my first covid test. However, she jammed it into my nose and I heard a crack. My nose gushed blood. It's been two hours and it's still bleed although now, it's lightly bleeding. My most really hurts. My spouse has had four covid tests (work related) and when she did his, he was surprised at at rough she was as well. His nose did not bleed but he was still surprised at her toughness. Both our tests were negative thankfully. She seriously needs a refresher course on how to administer the test. She's not gentle or caring while administering the test. My daughter had a covid test yesterday at another facility (hers was positive) and she has LESS of a reaction than I or my spouse. Again, he's had four tests and he was even taken back. I will continue to go here in the future but I will NEVER go here again for a covid test. They get a minus 10 for it. read more

I scheduled my appointment via online at 3 AM, for an 8 AM time slot (when they opened). I received a phone call about 15 minutes before my appointment with a code to pre-fill the necessary paperwork information online. When I showed up to the clinic, I still had to wait 25 minutes in my car before they invited me into the clinic. I filled out additional paperwork, with some of the information I had already submitted online. When I was taken back to the room, the table did not have paper on it. Paper was added to the table after I had already sat down. After an additional 10 minutes, I saw the doctor for my ailment. Watch your step if leaving by the exit in the back! I tripped and almost fell on the odd step-up from the back door. :-/ Amanda (web check-in) and Dr. Shelley Robeniol was helpful and had friendly dispositions. However, I cannot day the same for the person who greeted me on arrival, Amanda. read more

Brought my mom in. Dr. Lum took care of us. Thanks for getting us in last minute. Great reception and friendly doctor! read more

I've been here once before and had a decent experience. A specialist ordered blood work for my family to have done. I called on Thursday to inquire about having the blood tests done, we are new to the area and don't have a GP yet. After a 20 minute phone call, I spoke with a nurse (who spoke to the manager) who confirmed they were able to do the tests and she went through the process of how they would be done, and how to set up an appointment. She said she added all of this to a file they could reference at the appointment if needed. I scheduled the appointment for Saturday at 12. We showed up on time to have our tests done. No one seemed to know what we were there for and we had to explain it several times. They planned a COVID meeting during our appointment time and we had to wait over an hour for them to finish. When we were finally called back for the labs, they thought we were there to have Covid tests done. After more confusion, the lab tech said he had never heard of the tests we needed and he couldn't do them. His only comments were that it was a walk-in clinic and they don't do lab work, and that we needed to be at a GI doctor. My GI doctor wrote the orders to have them tested at a GP. The tests were a celiac panel, a Covid antibody test and a flu shot... It was a waste of over 2 hours of our time. I would give them 0 stars if it was an option. read more

I'm writing this review because you don't encounter people at Urgent Care being helpful or nice in any way. This is my go-to urgent care. Vicki was super friendly and efficient. I checked in to be examined for the flu at 1230pm and she put me on the waiting list and told me I could wait at home til I was going to be seen at 4. She had an amazing personality and a nice smile on her face. Max was quick to get my vitals, height and weight and was such a pleasure to talk to. Doctor Lum was so thorough and sincere and I was blown away by the service here (given the circumstances being sick). I appreciate everyone here and wish more CareNow's could be at this standard read more

Staff was the best as well as welcoming , and I have to say that you can get great service from carenow

Don't ever step foot here. Once you are entered into the system as a patient waiting in line you will be automatically billed! Carenow exemplifies everything wrong about the healthcare system here! I walked into carenow after checking in online and after waiting for over an hour i told the person at the front desk that i could no longer wait and that i had to leave. A week later i was billed $205 just for waiting in the waiting room. After 4 calls to carenow to resolve this matter and another bill of $205 i am still fighting tooth and nail to get this bill resolved. They keep saying it is under review. What is there to review when no medical services have been provided to me? If they have done this to me i can't imagine how many people they have done this to. read more

I called and made an appointment filled out all the paper work before arriving even submitted my insurance I get there and they tell me they don't accept my insurance... why not confirm my insurance over the phone or even online .. what's the point of uploading documents that you don't accept... I'm sick now I have to go somewhere else read more

Made an appointment for my son. Lady at the front desk called to confirm I could tell there was a little attitude in her voice then. Arrived at the clinics front desk after receiving a text to come inside. It took the receptionist a sec to even acknowledge me. She asked if I had a copay with my insurance in my head I thought they could tell that from running my insurance. This was not my first time here by the way. My insurance was stored in the system. I told her I had a $20 copay she says for urgent care are you sure I said yes she say well if there's a left over balance we'll send a statement with an attitude I'm like ok. They called my son to the back I told my 11 year old daughter to wait in the lobby we'll be back because I wasn't sure if she was allowed to go back with us. The lady say sir you need to take her with you I'm like ok. In my head the polite and professional way to address the situation would have been sir she can go back with you or it fine to take her back with you. She addressed me with attitude and aggression. So tired of unprofessionalism in hospitality and the medical industry. The lady at the front desk name was Jessica. Anyway the nurse Reloando and the doctor Shelley were wonderful. I thought it was gonna be a all around bad visit but it turned out fine. read more

Caleb at the front desk and Mitch who did my intake were both 5 stars. However, that "doctor" (I can't remember his name) was not only rude but incompetent. I went in for a an embedded earring. He asked me how I normally got the earring out...first red flag. I encouraged him to look at my other ear to compare since he wasn't aware of how earrings work. Then he asked me what I wanted him to do. Obviously, remove the foreign body from inside my earlobe. He comes back with the tray of items needed to conduct the procedure and he looked nervous, which obviously made me nervous. I asked him if he felt confident and he said "well, what else are we going to do?" I told him that if his medical opinion was for me to see a dermatologist or a surgeon, I wanted the best care for my ear. After all, it's attached to my face...pretty important. He proceeded to say "if you need a dermatologist or surgeon you're in the wrong place." Then I told him I really didn't like how he was speaking to me. He responded, "I mean, I can do it." No thanks. You don't feel confident in yourself, so why should I? The professional and intelligent thing for him would have been to give me his medical opinion on a referral. I went to a hospital where I knew I'd receive quality medical care. I'll be asking for a refund for the $50 I paid to be insulted during amateur hour at this CareNow. read more

wife made an appt to get tested for Covid, finally they got her in after she made and appt...took her a total of 3 hours to get tested, then another week to get the results. Tried to get her a steriod shot but after testing positive they would no longer see her. read more

CareNow has been my go to urgent care facility until NOW. The services provided at this particular facility were appalling. The front desk staff was extremely unprofessional and unrepresentative of the medical field. My daughter took her medication as prescribed but her high fever persisted after the 48 hr window. I called in to speak to a nurse and didn't get a call back. We also tried to get the results of the tests within the time given and were told they were not in yet. We drove back to the facility, to discover that they did have the results and according to the paper work, the results had been sitting in the office for a couple of days. This is unacceptable. When we walked in to speak to someone about the results, the young girl at the counter did not look like she knew what she was talking about and dismissed us like we were burdening her. She seemed a bit overwhelmed, although the waiting room only had one other patient. Working at a medical facility is not like working at a burger joint, where you can just roll your eyes as you take an order! If you choose to work at a medical facility, you'll need to understand you are dealing with people's lives. A fever is not something to play with and it needs to be attended. Thankfully, my daughter will be fine, but I will never step into that facility again and I hope none of my friends/family ever do either. I don't trust they will receive the best attention and illnesses are not to be taken lightly. read more

I've been using the Preston Rd location in Frisco for years for my primary care needs. After multiple experiences, I wanted to write a review. The check in process has improved and is all on-line before you get to the facility. No more forms to fill out, which the medical field needed to adopt years ago. I select a time to come in, they call me when they're ready and I don't have to wait long in the waiting room. Another improvement. I've seen several physicans there, but Dr. Robeniol has seen me the last couple of years. She is an excellent and thorough physician, answers every question patiently and has actually read my file before the exam and knows my history. Plus, she is a very sweet and caring person, so I could not recommend her or this location more highly. Thanks for the great care! read more

Avoid this place for pre-screening .. came w a referral from my new job and need urine sample, which they didn't tell me, and went to the restroom then.. I have drink water and the only water they have is the nasty water fountain, are you kidding me? Now I have to wait till I need to go.. !!! The lab technician is very rude and demand my social , I'm sure she can submit my result without it! So now I'm waiting , they should be provide w water bottles for patients w urine samples... or warn them not to go to the restroom before seeing the lab technician! read more

I did the pre check in online and completed the requested paperwork and submitted my insurance. Upon arrival, staff completely incompetent. Couldn't locate paperwork then decided they accept my insurance but only if it is employer based, not self employed which I am. The online system specifically asked if I was self employed. I offered to self pay at time of service out of pocket. The uneducated front office clerk, who is not a nurse or physician started diagnosing the costs which would be incurred. I should have paid for the physician visit and then been informed by the physician of additional tests/costs which would be required. I left and will never go back. FYI, they have no onsite labs and no lab tech onsite. Their self pay rate is the same rate as a fully staffed emergency room. Poorly run facility. read more