Was in town for a high school graduation and had to come here because of a bad cough and fever…read more Very nice, modern facility with a welcoming lobby. Very easy to make an appointment on line. Arrived a few minutes late but was not an issue. Receptionists were very nice and informative. Got in to a patient's room within 5 minutes of checking in and completing two pages of paperwork. The nurse practitioner was very thorough and took down my symptoms and history. Dr Bloom came in about 20 minutes later. He was informative, pleasant, and thorough. Prescribed a decongestant and gave a recommendation on a OTC expectorant to take. Very happy overall with the experience.

Fantastic place to get blood labs drawn. Really professional staff and very friendly.read more

Nurse Evelyn literally saved my life one time. A wild ride, great experience, but do not plan to…read morerepeat. She's the best.

In line with so many other reviews I am extremely disappointed with the service. I went in and was…read morediagnosed with Strep on a Tues. I was given two scripts. The pharmacy called and said they were out of one so called back at 5:03 to ask them to send it to another pharmacy. The clinic failed to call that one in before they closed at 730, leaving me in pain all night. After three days I wasn't feeling better so called to get a different antibiotic. After three calls I was finally able to speak with someone at 7:05pm. They simply told me they wouldn't call in another script, despite being told they would on my first visit, and would need to come in again the next morning. Obviously this would cost me another $350 out of pocket. Not to mention I can't help but feel like they didn't want to deal with me being just 25 minutes before closing. There are many good walk-in clinics to choose. Vanderbilt doesn't appear to be one.

Outstanding! Staff is fantastic, knowledgeable and caring…read more I've been here for weight loss and for the sinus cocktail , they both worked great.

Treated quickly, seemed expensive, not impressed with compounding area being sterile, leaving the…read morerefrigerator door open while compounding

I visited the clinic yesterday suffering from aches and pains and fatigue. Adam Smith the nurse…read morepractioner that saw me was amazing. He wasn't quite sure what was going no so he ran a variety of tests to determine the illness. One of his strengths is his ability to look beyond the symptons and get to the root cause. He is experienced, professional and very focused on patient care. I hope the next time I visit the clinic I get someone of his caliber and caring.

This is Luke a minute clinic, it's located at Walgreens. I went there with a flu type symptom, they…read moredid a corona test and told me I had slight flu, no prescribed medications, 12 minute vist that cost me $340 after insurance. Should have been around $120 without insurance.

I feel terrible writing a bad review but people should be warned to do their research prior, not…read moreafter getting a huge bill in the mail months later. I went in because I wasn't feeing good and hoped to get a medication to relieve terrible cold symptoms. They quickly tested for covid, strep and flu which were all negative. It was then suggested that those aren't thorough enough and they could take another swab and send to their lab which would be ready the next day. I asked about cost which the provider said she wasn't sure (big surprise) but wouldn't be much and insurance should cover it anyway. First of all it was close to 3 days before I got results and was already feeling better at that point. When I called to get an update after 48 hours I was told it could take up to 72 hours. So that was the first miscommunication. The second and worst is that the lab they sent to are 3rd party...not their lab as I was told. They have no ties to the billing and just hand you off to them to bill you whatever they see fit. They ran an insane amount of completely unnecessary tests that $1214.05. Insurance does not cover these tests because they found them to be medically unnecessary, which they were. I am assuming that instead of spending the time to decide exactly what tests should have been requested based on my specific case they chose to send a free for all and have them test for everything under the sun. I had request to have the break down of the bill sent to me (not easy) and then research what each test meant and understand the codes. I won't go into too much detail on my finding except to say that 90% of the tests should not have been done and some were billed/coded to be redundant resulting in excess charges. While I find the billing practices of the lab (Phase 2 Labs) unethical, I also hold Physicians Urgent Care responsible for lack of disclosure and overall careless in their testing practices. My advice is to take the time to ask more thorough questions when they offer to send any testing off to the labs. Mainly what exactly are the tests and why they are suggesting them. Maybe that will give them pause to think that maybe each test that their patients will be charged for should be applicable to the person.

I scheduled what I believed to be a routine physical exam, which should have been fully covered by…read moremy insurance. Instead, the doctor's office coded the visit as "establishing care," resulting in my insurance only covering half of the cost. At no point did anyone in the office explain that this change in coding would lead to additional charges. When I checked in, the receptionist even took my credit card information and assured me it would not be charged since the visit should be covered. Later, I received a surprise bill anyway. When I called their billing support team for clarification, they offered no help and made no effort to resolve the issue. This lack of transparency and accountability -- from the front desk to billing -- left me feeling misled and frustrated. Patients deserve clear communication about costs and honest assistance when problems arise, but this office failed on both fronts.

Kind, responsive and quick! All personnel were kind and attentive! Had to stop here while on a road…read moretrip! Thank you!

Unacceptable. On my first attempt to use this facility, I brought a child with a hurt arm. Told…read morefront desk why we were there. Registered everything - it was a loooong proces. A second employee asked if we might need X-Rays some time after waiting. I responded affirmatively and they said, sorry, ours has been down for a long time. Go to the Brentwood location and we'll transfer your info. Would have been nice if they updated the web site that said X-Rays available. Or stopped me before registering. They also did not transfer any registration or check-in information. On my second attempt, I had a bleed cut that I mentioned was work related. They said it was illegal to care for me unless I had prior authorization. I said no worries, I'll pay cash or credit because I can't wait for a prolonged claims process. The front desk person dug in and said it was illegal. I asked for the her to show me the specific law and she started getting huffy. I Googled and checked various AI assistants - there is no such requirement for urgent care but this location refused to provide care. Completely unacceptable.

Regarding my senior family member after a fall. No provider…read morecontact made with the out of state family other than a nurse call to say she was being discharged home and there was no concern that she would be alone in the middle of the night confused!! Nurse in ED WAS OBVIOUSLY FRUSTRATED and rude as my family member was obviously confused which was determined as likely normal for her. No one ever inquired. Education of care team regarding compassionate care is necessary. As a nurse educator I was disgusted by the experience on 5/20! https://www.facebook.com/share/14dkU4YFKE9/?mibextid=wwXIfr

My wife went into labor 5 weeks early. At the time, she didn't even know she was in labor -- she…read moredescribed it as the 'constipation from hell' and we were both pretty confused and scared. We came to the hospital and met a calm and confident receptionist who helped us to the labor and delivery unit. A team of nurses walked us through delivery and the 12 days our little guy had to spend in the NICU afterward. We received excellent care and are grateful to the nurses in the labor and delivery and NICU units for saving our son's life.

Having a good internist is so important. In the past it has been really hard for me to find one I…read moretrust. I have four kids and a couple have special medical needs so I'm often busy with doctors and follow ups, just not my own. After several medical issues of my own this year I decided it would be a good idea to try again to find a doctor I felt like took me seriously, knew what they were talking about and one that was not in a rush. A few had recommended Cool springs Internal medicines so I checked out their website. After reading bios I felt like dr. Dorsey Thorley would be my best fit. I have been to the clinic three times now and could not be more impressed. Dr. Thorley does not take my concern lightly. She seems to really want to find answers and not miss anything. She is thorough and not rushed. She also explains things to me very well. I have also been to their walk in clinic (which is so great because your always able to see someone). The NP that attended to me there was wonderful as well. I can not think of one thing that was not great about this office :)

Incredibly incompetent, inconsiderate, unprofessional and the perfect example of everything wrong…read morewith the American Healthcare system. Despite having one of the first appointments of the day, they made me wait 30 minutes only to tell me my insurance was inactive (when it wasn't and I called insurance to confirm) They were unable and unwilling to resolve wanting me to pay out of pocket. Go anywhere else.

Convenient and easy to access. Plenty of parking. Congenial and helpful staff. Excellent services…read morewith caring NPs.