Was in town for a high school graduation and had to come here because of a bad cough and fever…read more Very nice, modern facility with a welcoming lobby. Very easy to make an appointment on line. Arrived a few minutes late but was not an issue. Receptionists were very nice and informative. Got in to a patient's room within 5 minutes of checking in and completing two pages of paperwork. The nurse practitioner was very thorough and took down my symptoms and history. Dr Bloom came in about 20 minutes later. He was informative, pleasant, and thorough. Prescribed a decongestant and gave a recommendation on a OTC expectorant to take. Very happy overall with the experience.

Physicians Urgent Care Franklin. Is there "zero" stars?…read more What happened to this group/office? They used to be so good, the dr's there were awesome. Now, all that looks to be long gone. I can chat gpt my own symptoms, thank you very much, and save $75 rather than have them do it. Not a huge confidence booster in their "expertise" when they say they have to put my symptoms in the system to see what it could be. Maybe, you can ask diagnostic type questions instead of "did you take any advil or tylenol?" The medical field has done way downhill if this is the future.

Had appt scheduled which we were on time for, one person waiting in lobby. Waited 35 minutes to be…read morecalled back and an additional 40 minutes for a nurse practitioner to show up. If it's gonna be an hour plus wait, maybe consider having appointments on the hour and not every 5-10 minutes.

Nurse Evelyn literally saved my life one time. A wild ride, great experience, but do not plan to…read morerepeat. She's the best.

Outstanding! Staff is fantastic, knowledgeable and caring…read more I've been here for weight loss and for the sinus cocktail , they both worked great.

Treated quickly, seemed expensive, not impressed with compounding area being sterile, leaving the…read morerefrigerator door open while compounding

I visited the clinic yesterday suffering from aches and pains and fatigue. Adam Smith the nurse…read morepractioner that saw me was amazing. He wasn't quite sure what was going no so he ran a variety of tests to determine the illness. One of his strengths is his ability to look beyond the symptons and get to the root cause. He is experienced, professional and very focused on patient care. I hope the next time I visit the clinic I get someone of his caliber and caring.

This is Luke a minute clinic, it's located at Walgreens. I went there with a flu type symptom, they…read moredid a corona test and told me I had slight flu, no prescribed medications, 12 minute vist that cost me $340 after insurance. Should have been around $120 without insurance.

I feel terrible writing a bad review but people should be warned to do their research prior, not…read moreafter getting a huge bill in the mail months later. I went in because I wasn't feeing good and hoped to get a medication to relieve terrible cold symptoms. They quickly tested for covid, strep and flu which were all negative. It was then suggested that those aren't thorough enough and they could take another swab and send to their lab which would be ready the next day. I asked about cost which the provider said she wasn't sure (big surprise) but wouldn't be much and insurance should cover it anyway. First of all it was close to 3 days before I got results and was already feeling better at that point. When I called to get an update after 48 hours I was told it could take up to 72 hours. So that was the first miscommunication. The second and worst is that the lab they sent to are 3rd party...not their lab as I was told. They have no ties to the billing and just hand you off to them to bill you whatever they see fit. They ran an insane amount of completely unnecessary tests that $1214.05. Insurance does not cover these tests because they found them to be medically unnecessary, which they were. I am assuming that instead of spending the time to decide exactly what tests should have been requested based on my specific case they chose to send a free for all and have them test for everything under the sun. I had request to have the break down of the bill sent to me (not easy) and then research what each test meant and understand the codes. I won't go into too much detail on my finding except to say that 90% of the tests should not have been done and some were billed/coded to be redundant resulting in excess charges. While I find the billing practices of the lab (Phase 2 Labs) unethical, I also hold Physicians Urgent Care responsible for lack of disclosure and overall careless in their testing practices. My advice is to take the time to ask more thorough questions when they offer to send any testing off to the labs. Mainly what exactly are the tests and why they are suggesting them. Maybe that will give them pause to think that maybe each test that their patients will be charged for should be applicable to the person.

I scheduled what I believed to be a routine physical exam, which should have been fully covered by…read moremy insurance. Instead, the doctor's office coded the visit as "establishing care," resulting in my insurance only covering half of the cost. At no point did anyone in the office explain that this change in coding would lead to additional charges. When I checked in, the receptionist even took my credit card information and assured me it would not be charged since the visit should be covered. Later, I received a surprise bill anyway. When I called their billing support team for clarification, they offered no help and made no effort to resolve the issue. This lack of transparency and accountability -- from the front desk to billing -- left me feeling misled and frustrated. Patients deserve clear communication about costs and honest assistance when problems arise, but this office failed on both fronts.

Easy to book your appointment online. They text you 15 minutes before to confirm your spot in line…read more Once there, relatively timely. Clean office and kind front of house staff. The doctor I saw was great! Took care of my ear and walked out feeling like a shiny new car.

Unacceptable. On my first attempt to use this facility, I brought a child with a hurt arm. Told…read morefront desk why we were there. Registered everything - it was a loooong proces. A second employee asked if we might need X-Rays some time after waiting. I responded affirmatively and they said, sorry, ours has been down for a long time. Go to the Brentwood location and we'll transfer your info. Would have been nice if they updated the web site that said X-Rays available. Or stopped me before registering. They also did not transfer any registration or check-in information. On my second attempt, I had a bleed cut that I mentioned was work related. They said it was illegal to care for me unless I had prior authorization. I said no worries, I'll pay cash or credit because I can't wait for a prolonged claims process. The front desk person dug in and said it was illegal. I asked for the her to show me the specific law and she started getting huffy. I Googled and checked various AI assistants - there is no such requirement for urgent care but this location refused to provide care. Completely unacceptable.

Was there for a procedure 7/31/26. Patient…read moreRegistration/waiting room very nice and inviting. Check in was smooth and short. Staff was great. Every single person i encountered from the nursing staff all the way to Dr. Rankin, were professional, compassionate, caring, completely thorough and went above and beyond in my opinion. I hope i don't have to go back for medical reasons but i wouldn't hesitate to go to this facility.

I am 78 years of age and I tried to make an appointment with a new pulmonologist and sleep…read morespecialist at Williamson Medical Center. This was a wasted effort. Then I tried to notify the Medical Center about my problem. After I went through several menus and pushed the number for someone that I could talk with, the phone rang and rang, but no one ever answered. I thought dealing with medical professionals was very personal, but at Williamson Medical Center the care a patient receives is determined by menu options. I will avoid this medical facility with a passion!

Having a good internist is so important. In the past it has been really hard for me to find one I…read moretrust. I have four kids and a couple have special medical needs so I'm often busy with doctors and follow ups, just not my own. After several medical issues of my own this year I decided it would be a good idea to try again to find a doctor I felt like took me seriously, knew what they were talking about and one that was not in a rush. A few had recommended Cool springs Internal medicines so I checked out their website. After reading bios I felt like dr. Dorsey Thorley would be my best fit. I have been to the clinic three times now and could not be more impressed. Dr. Thorley does not take my concern lightly. She seems to really want to find answers and not miss anything. She is thorough and not rushed. She also explains things to me very well. I have also been to their walk in clinic (which is so great because your always able to see someone). The NP that attended to me there was wonderful as well. I can not think of one thing that was not great about this office :)

Incredibly incompetent, inconsiderate, unprofessional and the perfect example of everything wrong…read morewith the American Healthcare system. Despite having one of the first appointments of the day, they made me wait 30 minutes only to tell me my insurance was inactive (when it wasn't and I called insurance to confirm) They were unable and unwilling to resolve wanting me to pay out of pocket. Go anywhere else.

Convenient and easy to access. Plenty of parking. Congenial and helpful staff. Excellent services…read morewith caring NPs.