1. Cool Springs Internal Medicine

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Franklin, TN

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Cool Springs Internal Medicine

5.0 (1 review)

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11 years ago

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Williamson Medical Group

Williamson Medical Group

2.8(4 reviews)
0.3 mi

The doctors are great. However, you can never connect to someone to make an appointment so I am…read morehaving to go elsewhere

Extremely Disappointing Experience with Dr. Swiercz After…read moremore than 30 years as a patient at Williamson Medical Group, I never expected to be treated this way. I called the billing department before my appointment because I currently do not have health insurance. I explained my situation, asked about my balance, and was told I could come in as a self-paying patient and be billed. I followed those instructions. During my appointment, a nurse returned and told me the billing department claimed I had never called and that I needed to pay my outstanding balance. Rather than professionally addressing the situation, Dr. Swiercz stopped the appointment, said, "This is above my pay grade," and walked out, leaving me alone in the examination room. That decision was the most disappointing part of this entire experience. I was not asking for free medical care. I had called ahead, communicated my circumstances, and followed the instructions I was given. A physician should be capable of handling an administrative issue professionally without abandoning an appointment and leaving a patient embarrassed and confused. I had to resolve the billing issue myself with the office staff. Eventually, I was called back in, the appointment was completed, and I paid the $90 requested. One of my prescriptions was also completed incorrectly, adding to my frustration. I was also troubled by what appeared to be a change in the doctor's reaction after I mentioned my professional background as a software engineer. I cannot speak to his intentions, but the interaction left me questioning the assumptions he had made about me. Patients deserve respect regardless of their financial circumstances, appearance, or profession. After three decades with this practice, I expected much better judgment and professionalism from a physician. Unfortunately, this experience has seriously damaged my confidence in Williamson Medical Group.

Cool Springs Internal Medicine - physicians - Updated October 2026

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