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MMC Now

3.1 (8 reviews)
Open • 7:30 am - 7:30 pm

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Tyson L.

Upon arrival a very nice man with a beard told me he was unable to check me in because the receptionist was on lunch. I returned and the receptionist was there but was not only unpleasant and severely lacking in personality, she told me to come back in another hour because someone else was on lunch. I returned yet again and waited for a moment only to have my insurance declined and was told to go elsewhere. Now keep in mind I'm basically trying to give these people money. Apparently they don't want to take it and all of this could have been easily resolved had they just bothered to take a look at what I had for two seconds and I could have been done and out of there. But instead I've wasted three hours of my day and now I can't get in to be seen anywhere because I'm out of time and need to be at work. I'm a pretty understanding and patient person, but this receptionist is just a jerk. Not apologetic or kind. Just basically someone who needs to find a job that isn't the first person you have to deal with when a customer walks through the door. Because her customer service skills are appalling.

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1 year ago

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3 years ago

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10 years ago

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8 years ago

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Silver Hill Medical Clinic

Silver Hill Medical Clinic

(3 reviews)

I never expected to be writing this, but after five years as a patient of this practice, I feel…read moreit's important to share my experience. I've been a parent for ten years, and for the last five of those years, we have Silver Hill Medical Clinic as our primary care office. Anyone who knows me or has followed me for a while knows that when I find a provider I love, I am incredibly loyal--and that I am also a very strong advocate for my children. I don't take speaking publicly about medical care lightly !!! We began seeing this practice at the start of COVID, and Dr. Sandy became my trusted primary care provider. She walked with me through two second-trimester pregnancy losses, the mental health crisis that followed, and many deeply vulnerable seasons. Over those five years, this office has seen all four of my children, including multiple visits when they were infants and toddlers. I always felt heard, remembered, and genuinely cared for by Dr. Sandy herself. Unfortunately, a recent experience with the office staff completely shattered the trust I had in this practice. When I called seeking care for my 10-month-old--who they had turned down earlier that day when my husband brought her in. (But she had been seen at this office just weeks prior). I was told they "do not see children under two" and that this has always been their policy. This policy has never once been communicated to me in five years of care, despite clear medical record proof (posted public and pinned on my personal page) that they have repeatedly seen my babies and young children. When I expressed my confusion and frustration, I was repeatedly told they had "made an exception" at her recent visit, even though this was never mentioned at the time. The staff showed no empathy, insisted the policy had always existed despite the documentation, and ultimately hung up on me. If this truly is their policy, I can respect that--but being turned away without warning, CONTRAINDICATED BY YEARS OF RECORDS, and treated with such dismissal was incredibly upsetting. What has been most painful is the complete lack of follow-up. After years of loyalty and deeply personal care, Dr. Sandy did not call, did not message me directly, and made no attempt to address what happened outside of the message you see below. I waited through the holidays, hoping to hear something. I never did. Even a brief portal message was unsigned and impersonal. Losing a provider I once loved and trusted is devastating. We will not be returning to this practice, and I can no longer recommend it--especially to families with young children. I'm sharing this with documentation so others can make informed decisions about their care.

Wonderful Dr Office!!! They take real good care of you!! Last minute pop in, or scheduled…read moreappointment. They will treat you just the same! Love this place!

MMC Now - walkinclinics - Updated May 2026

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