Kind, responsive and quick! All personnel were kind and attentive! Had to stop here while on a road trip! Thank you!

Unacceptable. On my first attempt to use this facility, I brought a child with a hurt arm. Told front desk why we were there. Registered everything - it was a loooong proces. A second employee asked if we might need X-Rays some time after waiting. I responded affirmatively and they said, sorry, ours has been down for a long time. Go to the Brentwood location and we'll transfer your info. Would have been nice if they updated the web site that said X-Rays available. Or stopped me before registering. They also did not transfer any registration or check-in information. On my second attempt, I had a bleed cut that I mentioned was work related. They said it was illegal to care for me unless I had prior authorization. I said no worries, I'll pay cash or credit because I can't wait for a prolonged claims process. The front desk person dug in and said it was illegal. I asked for the her to show me the specific law and she started getting huffy. I Googled and checked various AI assistants - there is no such requirement for urgent care but this location refused to provide care. Completely unacceptable. read more

I came here on Monday of this week & I had a very pleasant experience. I logged on their site and made an appointment to come in, the virtual assistant asked how many miles away from the clinic I was, and then it kept me up to date on where my position was in line to see the doctor. This way I allocated the appropriate time to drive there. Once I arrived, I checked in, paid for my visit and waited maybe 2min before my name was called. Dr. Rudge (not sure on spelling) was great! He was nice, and treated my issue quickly and painlessly. He reminded me of my grandpa taking care of my injury. I really liked him. I would definitely go there again. read more

I went for DOT physical. I was there for almost 3 hrs. They were not busy. I was 2 in line. The nurses were great. The Doctor took 2 hrs to come in an see me for 10 min. One man left with his child who had an ear ache he had came in behind me. I walked up front twice they kept saying it be few minutes. If u like waiting a long long time you are in the right place. I will never go there again for treatment or physical. read more

Needed to do a pre-employment drug screen at the cool springs location. Checked in with all info online. Get there and the girl says, "sorry, the person working today isn't certified to do those, you'll have to come back tomorrow." So since I checked in online, and scheduled a time, you know I'm coming, but can't make a call before I make the drive? Utter BS and laziness. There was one person in the lobby so it's not like the girl was busy. People are supposed to hire the front line people to make the greatest first impression. You know what kind of impression I had... read more

Had lab orders specifically for CareNow. They say they don't do those labs but went Nolensville CareNow & they were able to do them. Lady at front was very nice but said manager said they don't do them but orders specifically said CareNow. Managed just didn't want to be bothered to look. Do yourself a favor just go to Nolensville for better service. read more

Went in with abdominal and joint pain. Provided insurance card that I used last week at my PCP; was told that the card is invalid after taking 10m filling out a questionnaire. Went to Vanderbilt walk-in on Hwy 96 and nothing was wrong with my insurance and was processed in under a minute. Shoukd of just gone to Vandy to begin. read more

The staff was so nice. Lisa was so kind and helped me out. I thought I needed stitches and was pretty nervous, but after cleaning my wound it was just an abrasion. She doctored it up and I went off to work. Clean environment and kind and professional staff. read more

yall got me really nervous from the reviews i had seen, i went there today and got 2 tests, they were not harsh or rough and they were very reassuring, the care quality was VERY good, and maybe the wait time in the office was quite long , but the staff was really nice and didn't fuss!! i recommend 100% read more

I have been going to doctors for years- I race Motorcycles. With that said I had to visit the CareNow on Mallory for something other than an injury. I just moved here from California and my insurance doesn't start for a week out. This doctor not only took his time with me explaining my symptoms and care, but then gave me a coupon for the medication to make it more affordable. Great Doctor and Staff. Barry W. read more

Registered following their instructions on the website. They never bothered to text as stated and left me with an apathetic too bad we are closing response when I called to inquire as to the status. I'm a former HCA employee and appalled at how shady these people are leaving you without care only to say to come back another day. Never again. There are many options and Care Now will never gain our visits for a large family moving forward. read more

TERRIBLE SERVICE, waited a whole hour almost hour and a half almost to be TAKEN BACK. When it should've taken that long or not EVEN that long to be seen completely. Absolutely embarrassing. read more

My care at CareNow Urgent Care at 2017 Mallory Lane, Franklin, TN 37067-8213 on 1/12/2024 was excellent. I was well attended to by the Receptionist, by the Nurses Aid and by Dr. Bradley Rudge. Dr. Rudge immediately diagnosed my ear infection and prescribed the medicine that worked. Very happy with my treatment. Sharron H. read more

Went In for a covid test. I had symptoms. I made a comment like "I just don't know where I got it?" A comment many people say. The healthcare provider said, "obviously you walked by someone and you weren't wearing a mask." They need to keep their judgy to themselves. That's not compassionate. And it's very condescending. Girl at the front desk acting like I was an inconvenience to her. We will not be using them again. read more

All the 1-star reviews of this place are 100% on point. Came for my 4 yo daughter to see the doctor for a runny nose and cough. There is no such thing as "urgent" in "urgent care" for this place. They do not care how long it takes to help and they will not stop to give you updates. Do yourself a favor and go down the road to another urgent care clinic. Seriously, Franklin traffic may be a whole ugly animal itself, but you'd be better served waiting in traffic than in a waiting room at this place. I honestly hope this place shuts down or another entity buys it out because it puts the biggest "S" in "HITTY." read more

Two visits in two weeks. During my first visit, I waited in the waiting room for an hour and a half and then was taken back. While I was in the waiting room, I heard the receptionist tell multiple people that this location did not accept appointments. Lisa Graham was unprofessional and argumentative about a medication. She recommended a certain type of medication, and I notified her that, based on my multiple prior experiences with this medication, I needed X brand. She argued about the very existence of that brand until she finally looked it up. It's not an obscure medication by any means. So I go in today, a week and a half later, with no improvement in my condition and the possibility of cellulitis. I checked in online at 3:32 pm. I arrived at the facility at 4:28 pm. Was told that "today" they were setting appointments by phone calls (which directly contradicts what was was a week and a half ago). The receptionist told me to come back at 5:10 for a 5:20 appointment. I did so. 5:50 rolls around, and I'm still waiting. I asked the receptionist what time I would be seen. The receptionist said I was still the second in line. I again asked her what time I would be seen. She walked away without saying anything, and brought Lisa Graham up front. Ms. Graham did not speak to me, but told the receptionist that she "did not have time" to notify me of when I would be seen. I asked for a refund of my copay, yet I received a text tonight saying there was health information available from my visit today. I cannot access this link, but I'd it turns out they they bill my insurance or my refund of my copay does not process, I will be reporting them for billing fraud. Not only does Ms. Graham provide incompetent care that lacks knowledge of common medications, she has no idea how to run a practice, has some of the worst bedside manner I've seen, and negligible time management skills. read more

Was seen by the PA who claimed to be a doctor- for anyone who know anything about medical school- big difference- HUGE- anyways instead of being given antibiotics for my viral infection I was told to take acid reflux medicine (I've never heartburn in my life !) and sent on my without any medicine. Now in the hospital with antibiotics due to their incompetence. This place sucks. read more

They were fantastic very professional the physician's assistant that saw me was so incredibly kind and helpful I would definitely recommend them to anyone read more

As a physician, I keep to the moral code of not treating family. Therefore, when my son was sent home from school with symptoms consistent with a sinus infection, I thought it would be a good time to check out the level of care at this particular facility. I only came to this urgent care facility to secure a prescription for antibiotics, already knowing what was wrong with my son. I did not inform anyone that I was a physician. Lisa was the Physician Assistant who saw my son. I found her to be far less than competent. She argued with me about the need for antibiotics, saying it was viral in nature. First off, a determination of the type of pathogen present requires lab work, preferably by PCR. Second, this person clearly has no knowledge of how common it is to have multiple pathogens infecting a patient simultaneously. She was very aggressive and curt in the way she communicated with me. We left with orders to "just treat it with over-the-counter medications." After which, I immediately took my son to Williamson Medical Center to get a R (upper respirator pathogen panel), which came back as bacterial sinusitis... what I had originally assumed. He was prescribed antibiotics. In short, don't expect quality care or accurate diagnosing at this urgent care facility. read more

Just had a horrible experience in the waiting room. This is very unfortunate since a few years ago, I had a wonderful experience with the Dr when I brought my son in on Memorial Day with a serious laceration on his foot. Today I left shaking and angry. I brought my son in with a bloody/ broken nose ( from an elbow to it during basketball) as well as a possible concussion. The receptionist was the worst and got folks in the waiting room to agree with her. It was not enough that I complied with their unwarranted mask rule. they wanted me to "just put on on your son". read more

Ridiculously loooonnnngggh wait for a employment drug test. With such a small wait room and other people needing seats someone who has to pee in a cup should be out in 10 minutes especially if they already have to pee when they sit there forever. read more

the front desk women were very kind and Doctor B.K. was very kind as well and helpful. With him your in good hands.

I had the worst experience at this location. Lisa Graham was my provider. After sitting in the waiting room with an ear ache for over an hour, I sat again in the room for almost an additional hour. The nurses were very kind and helpful but Lisa took every opportunity to make me wait longer, and actually yell at/argue with me about what I was feeling or what the nurses said. I desperately needed assistance before speaking at my dad's funeral tomorrow and she was not only unsympathetic but aggressive and combative. I feel genuinely sorry for the nurses that have to work with her and for any patient that has to see her. read more

STAY AWAY! These folks have a racket going on! When I got there and filled out the papers, I told them I didn't have insurance, and that I would be paying cash. I saw Lisa for a spider bite. I got a steroid shot, prescriptions for steroids, and antibiotics. When I got ready to pay they said I owed $135.00, and they would bill me the rest. I told them I'd rather pay it all instead of being billed. The lady went to the back to see what else I owed. She came back and said it would $145.00. After finally getting my change, and that was an ordeal in and of itself, I left being paid in full. Or so I thought. Yesterday I got a bill in the mail that said my total charges were $385.00, and I needed to send them $47.00 right away. Does that mean they will continue to bill me every month until I've paid them $385.00? It makes no sense. The receipt I got in the office, nor the receipt I got in the mail have any services rendered listed. I have no idea what they think I owe them for. Needless to say, I will not be paying since I paid in full. But I will go there and make them give me a breakdown of services rendered. read more

I went to the Care Now Urgent Care in Franklin on 01.01.24- The first thing I noticed was the receptionist did not want to be there. He states the wait was 45 minutes ( well, that is 45 minutes in the waiting room) which was actually more than an hour waiting to be brought back ( and of course, there is no communication) Once, I am back there I was told that 4 people were ahead of me and it could be an hour!! ( hopefully not she states) Dr. Rudge comes in and is not the most personable. As I tell him my symptoms - sinus congestion, headache, losing my voice. and ask for a steroid shot and an antibiotic, he states no I think just rest and fluids will do??? He eventually told me he would call in an antibiotic . I left and was told it would be called in to the Pharmacy. It was not called in till the next day and when I called the Urgent Care, the person I spoke to states that she would call me back- no follow up what so ever. I have called to speak to a manager and launch a formal complaint, I do not expect a call back so I am taking it further and calling the TN dept of State as this is a sad excuse of Health care and the people running and working here should be ashamed!! read more

I am so grateful to have had the services of urgent care today with my son. The staff was courteous kind, and quick. I would definitely recommend this place if you're in need of any emergency care. Really in and out service! read more

CareNow Urgent Care - Urgent Care Near Me - Franklin, Tennessee

My 2 year old had an infected finger that needed lacing and antibiotics. I called and scheduled an appointment- show up and they refused to see my TWO YEAR OLD because I have a medical condition and can't wear a mask. I asked for a face shield - they wouldn't provide me with one. So because she is obviously not old enough to be seen on her own, my child was denied care because of my personal medical issues! They could also see she was clearly in pain!! I left in tears! So Disgusting! So Ridiculous! And very ILLEGAL!! I called Physicians Urgent Care just down the road from Care Now and they were very accommodating and said my daughter could absolutely be seen, even if I have medical issues that keep me from wearing a mask. They were all appalled at how we were treated at Care Now and took great care of my little one! So if you need to go to an urgent care skip this Care Now and just go to Physician Urgent Care! read more

needed to get a drug test done they got it done in 20 minutes for me as a walk in definti recommend using them

I have been working at home and typically not moving around as much as I should. I used CareNow web-checkin to set up an appointment on Saturday night. I received a call from Tiffany bright and early Sunday morning. She talked me through the next steps to register for a telehealth visit, gave me a PIN to start the registration and called back to confirm firm that I had no questions or issues with the process. Once I completed the registration, within minutes I was on video-conference with the PA and had a prescription sent to my pharmacy. Kudos to TriStar CareNow in Cool Springs for friendly, efficient care. read more

Do NOT go to this CLINiC! I repeat, DO NOT go to this clinic. I went the first time to get a doctors note for work. I was charged wrongly d/t someone placing the wrong code in. I sent it back to my insurance & it was corrected. I just went yesterday, 3:45pm. I was on the wait list until 5:45pm. Needless to say, I told the doctor, what eye drop I wanted for my Left eye. He proceeded to do his job, tell me that I am not allowed to tell him what to do. Then he stated he sent my prescription. I didn't get the prescription until 11am. AFTER, I called at 10am & c/o NEVER getting my prescription sent. If you are paying your hard earned money to go to a clinic....DO NOT go here. read more

The wait is ridiculous. I didn't even come here for an illness. Thank goodness I wasn't sick. They also wanted a patient who thought they had Covid to wait in the lobby. Great idea! They need a texting system or something. My first and last visit. read more

I have been a loyal patient at the Franklin Rd location for several years. They set the bar extremely high for this company as far as I'm concerned. This was my first visit at this location, however, and I assure you that I will not be back. My fiance made this appointment for me at 8:30 am. I received a call an hour later that I would be seen in the next few minutes and to leave now. We waited in the waiting area for over another hour. Then in the exam room for another hour. We didn't leave the office until nearly noon. About 3 1/2 hours for an urgent care facility. This is unlike anything I've ever experienced at a CareSpot/CareNow. This should've been an hour-long process at the most. The doctor I saw was a bit rude and scoffed at several comments I made, which I didn't really appreciate. It was almost like he thought he had something to prove to me. I'm back there hacking up a lung, my lymphnodes are so swollen it hurts to turn my head, and I've missed several days of work, obviously. I'm telling him I frequently get sinus infections, and was told "You're on the tail end of this, you'll be better soon. Go home and rest and eat some soup. Don't blow your nose too hard." So I dropped $160+ to hear someone tell me that I need to not blow my nose too hard and eat some soup. Oh, and also cost my fiance a half-day of work. I don't know about you, but my insurance is not great, and it is extremely expensive for me to see the doctor. I haven't been in over a year, because it just costs so much. I went because I am desperate for some relief. And I feel the same today as I've felt every other day. So, not only did I sit in an all-but empty office for half a day, but I literally threw away money at this location. read more

I was miserable with a horrible cough and cold for two days before going to CareNow close to our home. The wait wasn't too long (surprisingly, as there is so much 'stuff' going around). The male doctor sorry, forgot his name) was caring and diagnosed me with chronic bronchitis and gave me a Rx for antibiotics. Day 2 and I already feel so much better. Thank you, CareNow. Glad you are close by. JStevens read more

Did online in advance - got right in - Dr was amazing - very clean and profession- and 2 follow up calls to make sure I was ok - I was really impressed read more

Dr. Rudge was great. Although I waited forever to see him he took the time to listen to everything I was saying. However if it were due to the rest of the staff I would give this place 1 star. They are absolutely the rudest group of nurses and techs I have ever had the displeasure of dealing with. read more

Had an appointment there today. Filled out all of the forms online including pharmacy information. I was done within an hour and the NP told me that they were sending my prescriptions at that time to my preferred pharmacy. She even asked what pharmacy and I told her along with the location. I called Walgreens shortly after I left and they said they didn't have anything. I waited an hour because I figured they might be behind then called back, they still didn't have it. At that point I started calling Carenow and have been calling for the past 2 hours and gotten no response. Something tells me to go to my car and get my paperwork, I went to the clinic because of back issues so I didn't really feel like going down two flights of steps at my house to get it before then have to walk back up but at this point I just did it. Lo and behold they sent it to CVS, not Walgreens! I rechecked my profile online and saw that I did in fact put Walgreens and it's location on there. So I guess they just decided where their preferred pharmacy was and sent it there. I call CVS (a review is coming for them shortly) and they tell me they received the prescription at 1, it's now 5, but they haven't filled it as they are 3 days behind. ‍ This has been the worst experience ever with this clinic and I hate that because I've been there several times. I will not however ever return to this location. Oh yeah, 3 hours later the clinic still hasn't answered their phones. They are an absolute joke. read more

Great service! Checked in online and barely no waiting in the waiting room! Nurse could have had better bedside service but overall great stay! read more

This is a terrible place to get help and care the wait is always like an hour 1/2 and the doctors know very little they don't give you any tips or ideas or on how to help they just write you a referral for a specialist on what your problem is the appointments are usually very short. I don't see how it can be urgent care when they all know so very little on how to help read more

It's not urgent care at all. Walk-ins are welcome? Literally went in just to basically get kicked out. Went to get a sports physical explaining we really need it and that they were backed up for 1 hour and we were willing to wait and the lady said well it's backed up to an hour and then it's closing. Literally what kind of care is this? I'm literally still willing to wait just in case and the lady walks away for 5-7 mins and then just casually comes back and says "oh, you want to wait?" Like i literally just told you that beforehand and then she gives me a form to fill out just to ask me minutes after "wait, are you a parent?" And i explain to her I'm her sister and she said "you need a written consent for anything, I'm not trying to be difficult or anything." This was literally just a way for her to kick us out "politely" like why not tell me beforehand and i will literally get my dad to write me a consent and wait but no, the lady basically didn't want us there after I kept explaining she really needs it. Don't go here. Not very kind mannered people to talk to. read more

I recently moved to TN so I haven't had a chance to find a PCP yet so when I got sick enough, I opted to go to CareNow at their Cool Springs location rather than the ER. They closed at 8PM and we arrived at 7:15 so plenty of time to do a quick check and get some meds. The nurses double as receptionists and she was sweet and very helpful. Once the paperwork was complete and payment was made, they called me right in. I was the only patient there and they were all obviously tired and ready to go home. Lisa the PA was on duty - I don't mind that...I've worked with many PA's that are as good if not better than the doctor. In this case, I can't honestly say that. I know the time was a little late, everyone was tired and me? I was really really sick. I went there because of that reason and I was pretty sure I had pneumonia so while I totally sympathize with a hard day at work, I thought my illness should trump that but I guess not. While Lisa is good at her job, her bedside manner and communication skills is a big fat ZERO! After taking my BP and listening to my heart/lungs, she ordered a chest x-ray and walked out. That's the last time I saw Lisa until she came to hand me 2 pieces of paper as I was leaving. Once the x-ray results were in, I heard her yelling for one of the nurses to prepare 2 shots - no idea it was for me. A few minutes later, she showed up with the shots, told me one was an antibiotic and the other a steroid. I asked her if the x-ray results were in. Yes, I have pneumonia in my left lung. I got the shots, got the printed pages and promptly left in the room to make my way out. One page was a list of meds called in to the drug store for me and the other was for meds that required a paper prescription. I went back and asked for some kind of letter to show my company HR that I was sick. It seemed to cause a bit of a problem but I really needed that. I did get a letter after several tries, picked up my 3 sheets of paper and left the facility. Meanwhile, another sick person came in just at 8PM and the anger/frustration level for the staff went up even more...2 of my children and their spouses are doctors and I hope that they don't react like this when sick people come to them in need. Anyway, bottom line is that I had no conversation about the meds that I picked up, one of them being prednisone. That's one of those meds that requires a conversation since it's taken in stages. I had no idea that it was even prescribed until I picked it up at the drug store. Normally, I would be asking all kinds of questions, details, copies, etc. I practically went to med school with the kids. But this night, I was not really doing well. I couldn't breathe, my head was pounding for 3 days and in the end, it turned out I had a super bad sinus infection. Finally, I really just wanted to point out that an urgent care center is not supposed to be impersonal. Medicine needs to be interactive and personal. Confidence is built through relationship. The office policy of calling to follow up with patients is excellent but the most important and lasting treatment is done in the office, during treatment. Should I ever need to go there again, I will make sure that the doctor is on duty. read more