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    CareNow Urgent Care

    2.7 (51 reviews)
    Closed 8:00 am - 8:00 pm
    Updated 3 weeks ago

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    29 days ago

    Kind, responsive and quick! All personnel were kind and attentive! Had to stop here while on a road trip! Thank you!

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    6 months ago

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    3 years ago

    the front desk women were very kind and Doctor B.K. was very kind as well and helpful. With him your in good hands.

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    8 years ago

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    3 years ago

    needed to get a drug test done they got it done in 20 minutes for me as a walk in definti recommend using them

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    6 years ago

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    Page 1 of 2

    Ask the Community - CareNow Urgent Care

    Review Highlights - CareNow Urgent Care

    Lisa was so kind and helped me out.

    Mentioned in 6 reviews

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    Physicians Urgent Care - Nice facility!

    Physicians Urgent Care

    4.0(24 reviews)
    6.2 mi

    I feel terrible writing a bad review but people should be warned to do their research prior, not…read moreafter getting a huge bill in the mail months later. I went in because I wasn't feeing good and hoped to get a medication to relieve terrible cold symptoms. They quickly tested for covid, strep and flu which were all negative. It was then suggested that those aren't thorough enough and they could take another swab and send to their lab which would be ready the next day. I asked about cost which the provider said she wasn't sure (big surprise) but wouldn't be much and insurance should cover it anyway. First of all it was close to 3 days before I got results and was already feeling better at that point. When I called to get an update after 48 hours I was told it could take up to 72 hours. So that was the first miscommunication. The second and worst is that the lab they sent to are 3rd party...not their lab as I was told. They have no ties to the billing and just hand you off to them to bill you whatever they see fit. They ran an insane amount of completely unnecessary tests that $1214.05. Insurance does not cover these tests because they found them to be medically unnecessary, which they were. I am assuming that instead of spending the time to decide exactly what tests should have been requested based on my specific case they chose to send a free for all and have them test for everything under the sun. I had request to have the break down of the bill sent to me (not easy) and then research what each test meant and understand the codes. I won't go into too much detail on my finding except to say that 90% of the tests should not have been done and some were billed/coded to be redundant resulting in excess charges. While I find the billing practices of the lab (Phase 2 Labs) unethical, I also hold Physicians Urgent Care responsible for lack of disclosure and overall careless in their testing practices. My advice is to take the time to ask more thorough questions when they offer to send any testing off to the labs. Mainly what exactly are the tests and why they are suggesting them. Maybe that will give them pause to think that maybe each test that their patients will be charged for should be applicable to the person.

    I scheduled what I believed to be a routine physical exam, which should have been fully covered by…read moremy insurance. Instead, the doctor's office coded the visit as "establishing care," resulting in my insurance only covering half of the cost. At no point did anyone in the office explain that this change in coding would lead to additional charges. When I checked in, the receptionist even took my credit card information and assured me it would not be charged since the visit should be covered. Later, I received a surprise bill anyway. When I called their billing support team for clarification, they offered no help and made no effort to resolve the issue. This lack of transparency and accountability -- from the front desk to billing -- left me feeling misled and frustrated. Patients deserve clear communication about costs and honest assistance when problems arise, but this office failed on both fronts.

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    Physicians Urgent Care - We are locally owned by six ER physicians.

    We are locally owned by six ER physicians.

    Physicians Urgent Care
    Physicians Urgent Care

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    Brentwood Children's Clinic

    Brentwood Children's Clinic

    5.0(9 reviews)
    1.0 mi

    I figured it was about time I wrote a review. Over the years I have been very, very picky about the…read morephysicians my family and I choose to visit. And, I've found it quite difficult to find the right fit, to be honest. So, early on, I really struggled to find the right physician and group for my kids. And, the fact is, when you choose your child's doctor, you aren't just making that choice - you are choosing the office staff, the physical office space and location, the hours, the other group physicians, etc. We lived in Franklin years ago, when my kids were little. I have plenty of "horror" stories of the various physicians and groups we tried out then. From 2004-2008 we were in Florida, and it was even more difficult there - I never found a physician I was confident in! When moving back to Tennessee, a lot of prayer (yes! prayer) went into my search for a new pediatrician. Dr. Pinkley was the first we saw, and we've never regretted that decision. Fantastic facility (and I've been in some nasty offices!), pleasant and helpful staff, generous office hours, great nurses, and we've had good experiences with the other doctors, the few times we were unable to see Dr. Pinkley. We've used this group for 7 years now, and never looked back. We love Dr. Pinkley!

    We see Dr. Whitehead for my baby. He always takes time to answer all of our questions and concerns…read moreand never rushes us out the door. He has young kids and is very knowledgeable on the current science and treatment ideas for kids. He never pushes unnecessary tests or medications and has great recommendations for foods and care for our little girl. The advice line is always really helpful when we call and gives us things to try at home before suggesting we come in. We really enjoy this clinic!

    CareNow Urgent Care - urgent_care - Updated May 2026

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