We were visiting a family member in PA and my son needed to be seen. We arrived there, they quickly…read moregot us in and ran our insurance to make sure all was in order, then saw the doctor and they had us out the door within an hour. Very caring service and worked really well with kids. On top of that, we left a stuffed animal behind as I had my other kids with me and they called and made a plan to get it returned. Overall I think they genuinely cared and proved it in the service.

i was visiting out of state and asked if my insurance would be accepted…read more They said yes and i would only be charged $60. My insurance was not accepted and i was billed an additional $325. They admitted their mistake but would not reduce what i owed. Only thing I received was a quick exam, flu and covid test. Nothing else. Go somewhere else!!!

most of the staff are fine. Some of the receptionists are incredibly rude and unhelpful. I've been…read morehere twice and they are eager to say they can't help you and to go away. the physician also make you wait at least 30 minutes in the exam room

I made an appointment online for 4PM, arrived at 3:45PM, got checked in & wasn't seen until…read more5:12PM!!! If I just walked in, I'd expect the long wait. I made an appointment to avoid the wait, but I guess there appointments are just for fun & don't actually serve a purpose.

Made the first appointment of the day. Still sitting and waiting after 45 minutes. When we arrived…read morethere was only 1 other person in the waiting room.

Reception staff was inattentive (arrival) to surly (checkout.) I was bleeding profusely so brought…read moremy husband along to drive and carry the extra paper towels to sop up the blood, etc. When my name was called, he accompanied me to the back area at the fastest pace he can manage since his stroke, and the nurse (or whatever) barked "Sir, if you're coming, come!" The "Provider" (their words, not mine - never did learn what his credentials were and his name tag just showed his first name) was kind and competent, but the path to help was disheartening. This company needs to hire more compassionate people and then give them some training on how to be kind.

Receptionist was rude and ignorant and miserable. Went for physical and was given a hard time and…read moretold to come back to do the second half of the physical. I was almost home when I received a phone call from the nurse who took my blood.Telling me I had to come back to the facility because she put my blood in the wrong tube and had to redraw it. Can you say medical errors? Miserable atmosphere and workers, incompetent.. How many other medical errors have been made there?

So slow... been here 2 hrs and still not leaving. Might be worse than going to ER... there weren't…read moreeven that many people in waiting room when we showed up.

1st time at this location. Fast & friendly service. Nurse & PA both assessed, listened & treated…read moreme with respect & wonderful care.

I wish i could give this less stars. I will never be coming here again EVER. Go to any other med…read moreexpress but not this one if you want to actually taken of. I scheduled an appointment at 9:16am for an online visit explained my issue and my reason for my visit very clearly was told to join my appointment at 10:10am joined at 10am, then i got a call to confirm my name, birthday, height, weight, etc.. I then proceeded to wait OVER an hour waiting in the wait room in severe pain. I next called the office as it's been over an hour to make sure that they were still joining. I was next connected to the office and explained I am still in the waiting room waiting to be seen. They then explained how I cannot be seen because THEY tried to connect and were unable to. They said them attempted to call me but I received no calls other than the call to confirm my birthday, height, weight, etc. They then go on to say that I am not aloud to be seen because they can not treat me nor see me at all only a hospital can after scheduling my appointment knowing my issue and reason for visit CLEARLY STATED before even scheduling the appointment. I have now missed my day at school waiting on an appointment that I never got and it will now be used against me because of a lack of their communication and have no resolution to my problem because they told me to go to the ER after they failed to either 1. inform me to do so in the beginning and say they can't treat me 2. see me for my appointment period because of their trouble joining the appointment.

Was just recently there with my 97 year old grandmother I had asked them to get a urine to see if…read moreshe had a UTI the first nurse and Doctor were very cooperative they said they would absolutely get a urine until another lady came in and said due to my grandmother's age it didn't matter what the urine showed they weren't going to see her anyway now my understanding is they're not allowed to refuse treatment for any reason but they did we were told to leave very angry to say the least

I unfortunately cut my index finger while cutting wood. I called MedExpress Moon Township and…read moreasked if they could "stitch me up". No problem, come on in, we are not too busy at this time. Once I arrived it was all 5-star service. I waited a short time and was then cared for by an excellent staff! Ultimately I received 6 stitches in my finger, administered by Katie, the on site nurse practitioner. I was then bandaged, given a tetanus shot and sent on my way. Very professional, efficient and pleasant, all in one.

I visited MedExpress for potential cardiac side effects from my cancer medication. The wait was…read moreshort and the nurses were attentive, thorough, and friendly. What was not great was trying to contact MedExpress afterward to request an EKG be faxed to my cardiologist (per his request). Repeated calls were disconnected by the automated system, and when I finally spoke to someone, they said they would contact a third party to send the records. Two weeks later, my cardiologist called to let me know they had not received anything from MedExpress. I called again and faced the same automated hang-ups. I was eventually transferred to billing, but the representative couldn't find my information and refused to transfer me or provide the correct contact number. After several attempts, I gave up and asked my cardiologist to fax the request directly, as I cannot send faxes. Even the hospital confirmed that getting medical records from MedExpress can be unreliable and difficult. This lack of responsiveness and transparency are serious problems for patients and doctors who need timely access to medical records.

Convenient care when I can't get to my doctor. The registration was strange, they confirmed my…read moreappointment on the screen, but there was no follow-up email or text. I get more feedback when I order a chicken sandwich. The waiting room is spacious and the music is okay. But when I make an appointment, I don't like sitting around. They could text me to say there's a delay. Or they could try not overbooking.

Front desk personnel were very nice. Nursing staff friendly and efficient. Practitioner very…read moreprofessional and took time to listen. I will be using this location for any urgent care needs.

Although the wait was quite long, the nurses and doctors were super caring when I was down with…read morepneumonia. Kristen was fast to prescribe me some antibiotics and get me out the door as soon as possible!!

I made a same day appointment and was roughly the third in line. I'm not sure if I caught the front…read moredesk staff on a bad day or what, but the simplicity via the online scheduling was probably the best thing about this place. Checking in and checking out, I kind of felt like a mild inconvenience. The doctor was very professional, listened, and gave me some sound advice. He even called to check in a couple days later. I would maybe recommend this UC in a pinch.

Dr. Hanna is by far the most unprofessional medical provider I've encountered. During a workers'…read morecompensation evaluation for my spouse, he was dismissive, rude, and outright disrespectful to both of us. His assessment was minimal at best--he barely glanced at my spouse before asking, "What are we doing today?" and waited for a response without offering any guidance. When I suggested, "Maybe some X-rays?" he replied sarcastically, "Well, aren't you the lawyer?" His tone and demeanor made it clear he had little interest in helping. I would never return to him, nor would I recommend him to anyone. Frankly, I believe his medical license should be reviewed, if not permanently revoked.

This place is a complete joke. I came in for a minor injury and didn't want to wait for hours in…read morethe ER. Should have just gone to the ER because I spent almost 3.5 hours there. I don't have insurance so I called and asked what I could expect cost wise...she told me $140 at the most. When all was said and done, they charged me $240 for an X-ray and a knee brace. The doctor seemed like he was in a huge hurry and basically rushed me out, prescribed me some sort of pain Medicine and didn't even tell me what it was, I had to find out from my pharmacist...it was 800 mg ibuprophen...which I had already been taking every six hours for the last two weeks. They did not help me at all and way overcharged. Plus, it was not pristine and clean like you would expect a medical office to be. The only reason I give it even two stars is because the nurse was very sweet.

I met with Dr. Akindele at the North Park Urgent Care on Monday Sept 1st for an ankle injury from a…read moreweek prior that was not getting better. My husband took me to have it examined because it was a holiday and we couldn't see our family doctor and I was I a lot of pain. When Dr. Akindele entered the exam room, where an EXAM should took place he only looked at my ankle, asked where it hurt and suggested an X-ray. He did not physically examine me. When he returned from reading the X-ray he said that there was no break or fracture that he could see but that a radiologist would have the final say. He said he did not know why my ankle is hurting and that we should keep it wrapped, take anti inflammatories (which we had knew we had been doing for the past week) and to see our family doc or a podiatrist. When my husband repeated back to him he was advising us to do when we left, he became very confrontational saying that he could "read between the lines" of what my husband was saying and that my husband was insulting him. When my husband reassured him that that was not his intention he only shook his head no and said "Yes you are and I've been in this game for 35 years". When my husband said no one is questioning your experience he stated "yes you are and you it's insulting". The doctor was the one who argumentatively threw out how many years of experience he had. My husband again said he just wanted to be clear and repeated the Dr's advice - wait for X-ray results, stay off of the ankle and see someone else, at which point the Dr agreed. He agreed to the same thing my husband said earlier that OFFENDED HIM SO MUCH in the beginning. So we basically paid for an X-ray, an "I don't know what is wrong with your ankle", see another provider and continue doing what we had already been doing for the past 6 days. I left with no idea when I would get the X-ray results, no attempt at a diagnosis, no treatment and a whole lot of UNPROFESSIONALISM! I had to ask the receptionist for an ace bandage as I was hobbling out. OH and if I wanted 2 bandages that will be an additional $4. Since when does it take 35 years of medical experience to suggest an x-ray and send you to another physician?