Incredible incompetence by the PA at the MinuteClinic today. She definitely wasn't hired for skill…read moreand knowledge. She had absolutely no idea how to take blood for a cholesterol check. She ended up jabbing multiple fingers, kept squeezing the finger to get blood, couldn't get it into the tiny glass tube so she probed and scraped the tube over the cut for several minutes. It was excruciating. Then she couldn't work the machine that does the check so she did it all over again. Blood everywhere on the counter and sink. She forgot to give me a gauze pad to stop the bleeding. Told me to just grab one myself. Forgot to put a band aid on and apologized for that too. Dropped stuff. And after all that, blamed the machine because she didn't know how to work it, so all this was for naught. I'll have to do it all over again, definitely somewhere else. I'm pretty shocked, because last year I had a good experience here. But this hire was clearly not vetted by the hiring staff. She is a complete disaster.

Make sure you read the fine print on the service that you want. I wasted a lot of time and was not…read moreable to be seen. Staff were nice and professional but the experience was negative.

In and out for pictures Place smelled nice…read more Worker right up front cleaning so she came right on over to check me out. Good location. Right on the corner. Pin pad can't work without pen but the actual pen is broken.

This pharmacy is not run well. They have at least 7 people there and they are all mean and…read moredifficult to interact with. They make up rules that other locations do not have. I live 3 minutes from this location and i drive out of my way to not go here. Just terrible every time.

They were great! The reception guy was no nonsense and efficient. We got in immediately. Tessia and…read moreanother nurse got my information and assessed my injury quickly while putting me at ease, bc I was scared, bleeding and needing stitches. The doctor (I wish I got her name...tiny blonde doctor who had a great vibe and made me immediately confident in her) was masterful. That really is the best word. She thought of the bigger picture while caring for an injury to the hand of a music teacher who plays piano all day. And wrapped me in purple tape to go with my dress.

This was my second visit to this urgent care. I'm not sure exactly what this urgent care is…read moredesigned to handle but both times that I've gone in the doctor has been unable to help me. Once for an ear issue and once for a skin issue. I guess I should've checked Yelp first before wasting a copay

The lady at the front just tells people there's a 2 hour wait and they are not busy at all, she…read moremakes it her job to make as many people leave as possible she is absolutely terrible

When I went to the doctor, they were quick and very efficient but when I tried to get my lab…read moreresults, they did not have them ready. The front desk rep said that it would be 2 to 3 days I called on the third day and was told that the results were in but a nurse had to call me back to tell me information. No one ever called me back and I don't think that I should have to call several times just to get lab results. I have not been feeling well and it derailed my time of treatment if anything is going on because I'm not told if there's any results or if there will be medication given or anything like that. It is upsetting that I am not getting proper care in a timely manner. Someone should be returning calls to patients as results are coming in.

this office need new staff. They do not care about the patients no sense of urgency very…read moreunprofessional

I stopped by on a Saturday during scheduled office hours only to find it closed. There was no note…read moreon the door to explain why. I will not go here again.

If I could give this location zero stars, I would. This has been the most disappointing experience…read moreI've had with an eye care provider, and I have been receiving routine eye care since adolescence. My primary concerns relate to communication and professionalism at the front desk, particularly involving the office manager at the Rocky River location. During a recent visit, I was given incorrect information regarding my insurance coverage for an eye exam. I was initially told that I would be responsible for a significant out-of-pocket cost, which understandably caused concern and led me to consider canceling or rescheduling my appointment. When I attempted to clarify this with the front desk, I encountered inconsistent explanations and was informed that I would be charged a $50 cancellation fee. This was especially frustrating given that the confusion stemmed from misinformation provided by staff. When discussing the matter with the office manager, I found her demeanor to be dismissive and unprofessional, which further added to the stress of the situation. Fortunately, after speaking with a member of the financial department, I was correctly informed that my exam would be fully covered by insurance. While I ultimately proceeded with the appointment, the experience leading up to it was unnecessarily stressful and could have been avoided with clear and accurate communication. Additionally, I observed what appeared to be staff discussing patients within earshot of others, which raised concerns about professionalism and patient privacy. I do want to acknowledge that several staff members were courteous and helpful. However, my interactions with the office manager significantly impacted my overall impression of this location. I hope leadership addresses these concerns to improve communication, professionalism, and the overall patient experience.

Called about being sent a bill for services I didnt receive. The office staff was rude and…read moredisrespectful when I was trying to ask questions and express my frustration.

Let me start with...I was traveling through the area on a long distance road trip when my allergies…read moreturned into a full blown sinus infection. The pain was making it difficult to focus on the task at hand..driving. So i grabbed a hotel with my dogs. Tried to find an urgent care near where I was staying however everything closed at 8pm. I called a friend who once lived in the area and he recommended this place. So got up early and made it to their office by 8:30 am only to discover a full parking lot. Long story short, they had me in and out in 45 mins. Mind you the waiting room was packed but this place was crazy efficient. I walked out and went to get my prescription filled nearby. All before I had to check out of my room with my dogs!!! This place is great!!! Highly recommended

Very caring staff but long wait usually so bring a book and be prepared. Very willing to work with…read morepatients to meet their needs