This is a really nice office . The Dr is pretty cool and the front desk girls are nice . They…read morehelped me out when I really needed them and I'm so grateful for them . I will keep coming here when I'm in the area . Thanks guys !

Horrible service, front desk needs a different job, cant communicate.. mumbling and not making…read moresense..told me that i couldn't see a pa for the reason i came in for.. but isnt this an urgent care?! Did not know what she was doing or saying.. never seen a health facility this unprofessional..

I am shocked at the negative reviews here because my experience was excellent. I brought my son in…read morefor a head injury late at night. We were taken to a room immediately after checking in, and the ER physician came in minutes after. Dr. Small was exceptional with both my little guy and helping me as an anxious mom! He gave me all the information I needed to feel empowered to make decisions. The radiology team was also amazing and so kind towards my son. This was the most ideal and positive ER experience I could have asked for. I truly am so thankful.

Left hand doesn't talk to the right hand Nurses and Drs were…read moregreat with one exception who was nasty and racist Scheduled procedures happen hours after they were supposed to an in general stay away We were seen almost immediately which was good but the next 15 hrs for a psyc issue was horrible Too bad hospital management doesn't see this reviews

The billing representative or office manager is a crook who charges patients a balance that was…read morealready paid and documented via an electronic and paper receipt. I've contacted her over 20 times and left many voicemail messages over the period of 2.5 months and the issue still is not resolved. They have not returned my call at all. Terrible billing and communication practices, also no follow through on correcting their billing errors by submitting a claim using the correct billing code. Do yourself a favor and DO NOT choose this sick place as your medical provider!!!

UPDATE: I moved my kiddos to Matthews Internal Medicine now that they are too old for their…read morepediatrician. The staff took great care of them! Courteous, super efficient, and friendly. I have had no office who has done a better job than Matthews Internal Medicine in communicating with me. EXCELLENT! I highly recommend! As a patient, I was more than pleased with the high level of service. The entire practice -- every one there -- was courteous and efficient. I was able to quickly get an appointment and, once I arrived, I did not have to wait long.... refreshing! I was even more pleased with the level of care given by Dr. (Eugene) Sangmuah. He listened (that's important!) to my concerns and provided help accordingly. The office was able to provide an Xray on-site (very helpful and appreciated). Dr. Sangmuah called soon after the appt. with recommendations. I will not only be back, but my entire family will follow me there. Excellent!!

Good providers, which is the most important aspect of any medical practice. The one thing they…read moreneed to correct is their waiting room. The seating cushions are coming apart all over the waiting room and it looks miserable. The carpeting looks dated and there are marks on the walls. This facility needs a refresh. I had a procedure here and it was seamless. Everything was great and the people were efficient and super nice! They just really need to have a face lift and make this place look better. Image is important, Novant! Check out of my pics of the seating.

I am 100 % certain they overbook on their testing and make you wait an unreasonable time. Not cool,…read morebut same old method doctors get away with. You would never wait that long in line in any other business. Highly disrespectful for those of us who need to make a living and not take away away from work for a test. Very dissatisfied.

Amanda was amazing! She helped me tremendously no matter what time is was and continuously checked…read moreon me throughout the time I was sick. Her speed and accuracy was on point. I would definitely recommend this establishment to any in need of awesome bedside manner, quick response time, and willingness to go above and beyond. Thank you sooooo much for your help!

The Medical Provider was so thorough! They were very prompt and professional. I loved the…read moreatmosphere, her staff was professional and nice.. This will be my new next stop Urgent Care

I am super grateful for the help here after my knee replacement…read more I loved working with every Physical Therapist here and they were extremely helpful. My walking has improved dramatically

My experience was subpar. They have wheelchairs in the lobby…read morebut none had foot rests. I went in for a sprained ankle. When I was up on the third floor, where their office is, there were no wheelchairs there. I went into my examining room and then a man came in to take me to x-ray. And he just said come on follow me. He walked briskly ahead of me. I had crutches, but it was a long walk and I'm an older person. I'm a senior citizen. No one offered to get me a wheelchair or help me at all halfway to the x-ray room. I passed a large administrative area with different people working on computers and I asked the group of them. If there was a chance they could get me a wheelchair. Everybody just looked at each other with a blank stare and said no all of the wheelchairs are down in the Lobby I saw them I said, but none had a foot rest. They all looked at each other with a blank stare, like oh well I said this doesn't make sense. You're an ortho care place. I would think someone could help me with a wheelchair. This is a long walk to the x-ray room. They just continued working and ignored me when I got into the x-ray room. The x-ray technician was covered in tattoos which I'm sorry I find extremely offputting at a medical facility Which should be focused on health since tattoos are inherently very unhealthy. He was course and said OK get up on the wooden box. There was a box about 7 inches elevated and I was in acute pain. He didn't offer to help at all. He walked across the room Then he snapped an x-ray without even asking me to put on or giving me time to put on the lead robe. I said wait a minute the lead robe is right here on a hook. I'd like to wear that. In an aggressive argumentative tone, he told me he only suggest those for people of childbearing age. I said I'm sorry I've never had x-rays without wearing some kind of protective lead robe so I'd like to wear this for my next x-ray his answer to me was I have four other x-rays to get in after this one. I said oh so it sounds like me wearing a robe or not is more about your schedule. Then when the PA came in to address the x-rays and explained my situation I was not offered a handicap placard for my car. As I said, I'm a senior. I have a foot that's swollen like a bowling ball and no one offered that I was also not recommended to have any physical therapy. Just a follow up appointment in three weeks. No schedule of icing was recommended nothing. I basically went there just to find out if I had a fracture or not, but they didn't give me any medical care at all. It was purely a diagnostic visit with a lot of attitude in the way I was treated. I would not recommend this place. Then I called back on the following week realizing I didn't have a handicap placard for my car. You can't actually call this place you get a call center. The person at the center said they just can't hand them out to everyone. I said no, I'm sure they can't, but if someone has their foot swollen out like a bowling ball. It seems obvious that this should be a recommendation. I didn't think of it at the time a friend had driven me there, but I'm surprised they didn't think of it and suggested I felt there was nothing in that experience at Matthew's OrthoCarolina, URGENT CARE, that was empathetic or caring at all

Great Urgent Care center! It will definitely be the one I use again if needed. I went in on a…read moreSaturday afternoon for a minor injury and tetanus vaccine. Everyone on staff was excellent! Very welcoming, friendly, and knowledgeable. I was in and out in 30 minutes, which was great. Highly recommend.

this place deserves 10 stars . I always come here when my kids are sick . they are fast and so…read moresuper friendly !! amazing staff , clean and they don't have you waiting around forever.

Had a PCR Covid sample taken on a Saturday. Result came back the following day. Unbelievable…read morecompared to what I have experienced. Needed this to fly and received it well in advance. 110% satisfied with everyone at the facility and the lab. 6 stars!!

Very pleased with this location! Staff is very friendly, accurate, and fast! I have visited twice;…read moreonce for a COVID test, and another time for strep throat, and both times have been very good experiences.

It was a bright shiny Sunday morning, and as I woke out of bed, I realized very quickly I felt like…read morean extra from The Walking Dead. My doctors office is closed, and I never get sick, so I knew this was bad....this is where the local CVS Minute Clinic comes in. I didn't feel like driving to Urgent Care where there are usually long wait, forget the ER, i'll give CVS a try. When I got there I found a "check-in" kiosk back by the pharmacy, where I input all my information, (name, dob, etc...) Someone in a white coat walked by quickly with cleaning supplies and let me know they would be with me as soon as she had finished cleaning the other room. So they have 2 exam rooms, there was no one there, and no wait. So far, so good. I was called in within 5 minutes. Learned the woman cleaning the rooms was a MD. Usually these are staffed by Nurse Practitioners, or Physician Assistants, but I guess I got lucky! Anyways, described my symptoms, she looked at me, asked if I had gotten a flu shot, I replied proudly " Nope! Never had the flu in my life", later learning I was an idiot. Ran the test, which consisted of sticking a pipe cleaner like instrument up my nose until it tickled my brain. Stuck it in a machine, 6 mintues later, yup, you have the flu. Got my prescription, which could be filled 5 feet away. With my insurance it only ended up costing me $10 plus my meds!! Overall great experience, the Dr. was super friendly and very personable. Total time in and out was less than 20 minutes. Hopefully I don't have to, but I would come back if I ever needed to!

From the owner: MinuteClinic® in MONROE is a healthcare clinic offering patient services 7-days a week. Our…read morehealthcare services range from screenings, vaccinations, physicals, sinus infections, bug bites, TB testing, splinters, pink eye, flu shots, ear infections, STD testing and treatment, mental health counseling, and much more. MinuteClinic providers are board-certified and trained to provide you and your family with the care you need. If you are feeling too sick to come into your local medical clinic, you can schedule a virtual care appointment and receive a consultation from the comfort of your home.

Dr. Hondros had been my doctor for many, many years at other locations before Avance and then at…read moreAvance. When he left Avance, so did EVERYTHING good about Avance. Incompetent doesn't even begin to describe the so-called "care" I received over the past year since Dr. Hondros left. I could go on forever explaining the details of my disappointment but better to move on, which I have done, to another practice altogether.

I called into the office to obtain my medical records for a life insurance application. The company…read moreto which I applied advised me this was the only office to have not responded after several fax requests (mind you, I was only seen once back in 2023 after transitioning from Novant Health - who sent my records promptly). Emily answered the phone and, in the midst of speaking with her, she lied to, interrupted, and was utterly disrespectful towards me. I was then transferred to the office manager (Kaitlin) who, while admittedly maintaining her composure with me, really expressed indifference as to how I was treated. I am a healthcare provider myself and, if these two were staff in my clinic, they would have been reprimanded and likely dismissed had I heard them speaking to a patient the way they did me. Ever since the "higher ups" at Avance came in and "cleaned house" with Dr. Hondros and his staff, this place has tanked. I went so far as to speak with Molly (regional director for Advance Care) last year about the "transition" and told her the reviews for this place would sink like a rock - and I was right. Molly said she would call me back to check in, but [regrettably] never did. Dr. Hondros, Dr. Strange, and the rest of their staff ran this place with CLASS! I always had a 5-star experience when my family and I walked in when Dr. Hondros and his team were running the place! So while I am disappointed they were "transitioned" out, I am happy they found a place where they're treated better and are respected for the team they are. If you're looking for them (because many have asked and gotten no response from Avance likely in hopes of keeping their patient population without losing money), Dr. Hondros and his mid-levels are with Atrium One Health Charlotte, and Dr. Strange will be opening her own clinic here soon. Don't waste your time with this office... and if you need proof, please read the most recent reviews here and on Google (be sure to click 'Newest'). I would leave no stars if I could.