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    First Charlotte Physicians

    3.3 (4 reviews)

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    3 years ago

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    Novant Health Uptown Primary Care - Social distancing, only sit in chairs with a green ribbon

    Novant Health Uptown Primary Care

    1.4(9 reviews)
    0.2 miUptown

    I don't even know where to begin.. Their front desk is always completely inept. Literally every…read moreinteraction--from scheduling to check out-- I have ever had has been infinitely more difficult then it needed to be. They are rude about booking, rude at check in, you'll sit and wait in the empty lobby for 30 mins after your appointment time and wonder why since they clearly aren't busy while the three girls behind the desk gossip about the patient who just checked out.. (Yes, this actually happened) The doctors seem to be non-existent. Every time I have been in I have seen a PA, who is nice enough, but clearly doesn't know what to do other then refer you out to a specialist. then there is no follow up and when i called to schedule a follow up the front desk asks for personal details about the appointment. seems completely unnecessary and after a few interactions, you realize these are the people you want knowing the personal details. I just called to schedule a follow up appointment and was put on a 4 minute hold. When she got back on the line it wasn't a "sorry for placing you on hold" it was a sharp "where you holding for someone??" when i started to talk, she hung up on me. when i called back--right back--same woman answered and asked me the same series of questions as if she hadn't just hung up on me. This isn't booking a dinner reservation at Chili's. I could forgive it if that were the case. This is supposed to be my Primary Care Physician's office. Novant Health: Please consider firing everyone in this location and starting fresh with professionals. I have had plenty of positive experiences at other Novant locations. The problem here isn't one individual, it's clearly systemic.

    This office is unprofessional, yesterday I was on the phone with my girl the entire time of her…read morevisit when a nurse was shooting a pass at her. The same nurse that was in there while she had her exam. I would like to speak with an office manager or someone before I take this further. That was unexceptionable for her to even speak to a patient in that manner. This is supposed to be an establishment of health not match maker, nor is it a place for you to go and hang out. The staff was very unprofessional and that's never ok. I will disclose more Information when I speak with a manager.

    First Charlotte Physicians - physicians - Updated July 2026

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