Well, let me tell you something, dear. At my age, I've been to more doctors than I care to count,…read moreso I know good care when I see it. From the moment I walked in, everyone treated me with kindness and respect. The young ladies at the front desk were so patient, and the medical staff actually listened instead of rushing me out the door. The place was clean as a whistle, and although there was a bit of a wait, they kept everyone informed, which I appreciated. The provider explained everything in plain English, and I left feeling much better than when I came in. It's hard to find people who genuinely care these days, but this urgent care reminded me that good customer service still exists. If my friends from bingo ever need an urgent care, I'll be sending them right here! Five stars from this old grandma. Keep up the wonderful work!

Great Urgent Care center! It will definitely be the one I use again if needed. I went in on a…read moreSaturday afternoon for a minor injury and tetanus vaccine. Everyone on staff was excellent! Very welcoming, friendly, and knowledgeable. I was in and out in 30 minutes, which was great. Highly recommend.

They are awful point blank!! My son has a sinus infection…read moreand would not provide medication!! Waste of a copay! Care = none they just want to sit on there but and gossip about other patients that come in. For example they were talking and making fun of a young lady that had to take a test! Rude and awful service.!

The staff here is awful. The nurse practitioner who helped me made it seem like she would've rather…read moreeaten glass than give me antibiotics for my sinus infection. I genuinely cannot believe how rude she was.

I brought my dad in on the weekend because I couldn't get him into a primary care physician's…read moreoffice. We made an appointment the night before and arrived about 15 mins prior to the appointment to fill out registration paperwork. We were taken back shortly after our appointment time. We were treated appropriately. The lobby was clean and had water, a coffee bar and mints at the desk. The office staff and provider (Michelle, NP) were all so courteous and kind to us. We would definitely recommend this establishment.

Top tier service and would recommend to anyone in need! Great communication and very efficient…read moreservices.

WARNING!! Do not use Atrium Urgent Care. I made an appointment, waited an hour past my appointment…read moretime, saw a doctor for maybe 8 minutes and received a bill for $422 which said I was seen for 45 minutes. Disputed it and was asked if I was given an estimate; I was not. They said it is what it is. If I could give zero stars I would; heck, a negative number would be more accurate with these thieves.

I have been here before and I appreciate that there's a 24 hour urgent care in the area, but I will…read moresooner drive across the country again rather than come here. My 12 year old daughter woke up at 6am feeling sick. I went online to book her an appointment & got one for 9:06am. (3 hours later). Arrived 10-15 minutes early like they said and the digital sign said we had a 0-15 min wait, while the 2 walk ins had 15-25 minutes each. All listed on the board. Well they took one of the walk ins while we were waiting there & the board kept saying 0-15 minutes for about 45 minutes. Then we finally were brought back into the room where a nurse took her vitals. It's now 10:30am and the doctor has finally come to look at her. He seems quite concerned and caring. He seems thorough. Just an hour and a half late! She is missing school and I am missing work for this. It's a Carolinas Healthcare facility & CHS also owns her primary care pediatric office. Yet they acted like they had no information on her?? Until I reminded them her records should be in the system, then miraculously they found out they knew her results from the pediatrician office. Sickening! I won't be back. Time to try Novant facilities instead of CHS.

It was a bright shiny Sunday morning, and as I woke out of bed, I realized very quickly I felt like…read morean extra from The Walking Dead. My doctors office is closed, and I never get sick, so I knew this was bad....this is where the local CVS Minute Clinic comes in. I didn't feel like driving to Urgent Care where there are usually long wait, forget the ER, i'll give CVS a try. When I got there I found a "check-in" kiosk back by the pharmacy, where I input all my information, (name, dob, etc...) Someone in a white coat walked by quickly with cleaning supplies and let me know they would be with me as soon as she had finished cleaning the other room. So they have 2 exam rooms, there was no one there, and no wait. So far, so good. I was called in within 5 minutes. Learned the woman cleaning the rooms was a MD. Usually these are staffed by Nurse Practitioners, or Physician Assistants, but I guess I got lucky! Anyways, described my symptoms, she looked at me, asked if I had gotten a flu shot, I replied proudly " Nope! Never had the flu in my life", later learning I was an idiot. Ran the test, which consisted of sticking a pipe cleaner like instrument up my nose until it tickled my brain. Stuck it in a machine, 6 mintues later, yup, you have the flu. Got my prescription, which could be filled 5 feet away. With my insurance it only ended up costing me $10 plus my meds!! Overall great experience, the Dr. was super friendly and very personable. Total time in and out was less than 20 minutes. Hopefully I don't have to, but I would come back if I ever needed to!

From the owner: MinuteClinic® in MONROE is a healthcare clinic offering patient services 7-days a week. Our…read morehealthcare services range from screenings, vaccinations, physicals, sinus infections, bug bites, TB testing, splinters, pink eye, flu shots, ear infections, STD testing and treatment, mental health counseling, and much more. MinuteClinic providers are board-certified and trained to provide you and your family with the care you need. If you are feeling too sick to come into your local medical clinic, you can schedule a virtual care appointment and receive a consultation from the comfort of your home.

I usually don't seek healthcare (aside from a yearly physical) all that often, so when it's time to…read morego to the Urgent Care, I'm usually at the place where I probably should go to the ER but I don't really want to - maybe medical drama watching in the 90s/2000s traumatized em too much. This location is very convenient to downtown Matthews off of Sam Newell and it is in a relatively new building complex. The traffic on Sam Newell and hwy 51 can/will back up, but luckily Matthews drivers are pretty friendly and will let you make a turn in while you are waiting in the dedicated turn lane. The Urgent Care entrance is on the other side of the building (furthest away from the parking lot entrance) so all you have to do is drive around. You are greeted pretty warmly and the front desk gets all your paper work and information, does an initial set of questions to ask why you are there. I am always weary about telling people how I feel in front of complete strangers, but luckily there was no one in the waiting room so I told her about my sore throat and how it was getting increasingly difficult to swallow. No waiting... since the UC was basically dead, I was called in, my vitals were taken, and the physician assistant attending did an exam. I was basically in and out in about 20min with some antibiotic scripts. People were super nice and their bedside manner was very good. Even had a few laughs since I don't visit the UC regularly and I had a bunch of rudimentary questions.

Nice facility. Took…read morea few minutes to get registered because there were 3 other people ahead of me....and everyone was moving at a glacial pace...ugh. I went in feeling flu like. Saw the PA for less than 3 minutes. She told me there was nothing she could really do for me....patted me on the back....and said "good luck, hope you feel better, drink plenty of fluids, and get some rest". Thats all i got for a $75 copay. All in all, it wasn't a bad experience...but it wasn't a lovely one either. Have patience.

Had a PCR Covid sample taken on a Saturday. Result came back the following day. Unbelievable…read morecompared to what I have experienced. Needed this to fly and received it well in advance. 110% satisfied with everyone at the facility and the lab. 6 stars!!

Very pleased with this location! Staff is very friendly, accurate, and fast! I have visited twice;…read moreonce for a COVID test, and another time for strep throat, and both times have been very good experiences.

Incredible incompetence by the PA at the MinuteClinic today. She definitely wasn't hired for skill…read moreand knowledge. She had absolutely no idea how to take blood for a cholesterol check. She ended up jabbing multiple fingers, kept squeezing the finger to get blood, couldn't get it into the tiny glass tube so she probed and scraped the tube over the cut for several minutes. It was excruciating. Then she couldn't work the machine that does the check so she did it all over again. Blood everywhere on the counter and sink. She forgot to give me a gauze pad to stop the bleeding. Told me to just grab one myself. Forgot to put a band aid on and apologized for that too. Dropped stuff. And after all that, blamed the machine because she didn't know how to work it, so all this was for naught. I'll have to do it all over again, definitely somewhere else. I'm pretty shocked, because last year I had a good experience here. But this hire was clearly not vetted by the hiring staff. She is a complete disaster.

Make sure you read the fine print on the service that you want. I wasted a lot of time and was not…read moreable to be seen. Staff were nice and professional but the experience was negative.

These doctors and nurses are very kind and pleasant. I haven't been treated well by many in this…read moreindustry so this is very much appreciated. Thank you.

Waited about 20 minute but staff was very friendly and doctor seemed very concerned about what I…read moreneeded and listened to everything I had to say. THANK YOU!