The staff are all coughing w no masks on. Sat in the room waiting for a provider for over 45 min…read more Why even room me? Aggravating.

The front desk has a warm friendly welcoming staff team to help patients with there concerns…read more My health care was was addressed with excellent support, done by PA Klajdi Kosovrasti . & The front desk staff were very helpful & friendly, courteous, efficient & outstanding towards patients care needs. Thank you WellCare urgent services.

I came here for x-rays after injuring my foot. Called before and was told wait times were short,…read morechecked in and was told wait times were very short... brought into the patient room within 5 minutes of getting there but was left sitting in there for an hour. When I came out to ask after being in there for 50 minutes I was met with attitude and told I am not the only patient they have. The women that x-rayed my foot did not know what she was doing, and they do not have someone on site to read them. It took another hour to get the results back. After they told me what they thought was wrong they sent me on the way with orders to see a foot specialist. No one offered or tried to help me get out of the place, newly on crutches and having to carry paperwork, and none of the doors are automatic. Extremely inconsiderate. The specialist I saw changed how they had me treating my foot and all the things they said were broken or not broken were not all correct. Definitely will not be returning here.

I went to this urgent care on 07/05/24 with sick symptoms. They tested for Covid, flu, mono, and…read moreLyme. It was recommended that I get into my primary care as soon as possible for further lab work due to the severity of my symptoms I was able to get into my primary same day and they did comprehensive lab work, including another Lyme test. My primary was confident it was Lyme and started me on an antibiotic same day. I received the result from my primary on 07/09/24, positive for Lyme I just received a call from this urgent care today 07/17/24 with my Lyme results and their result is negative. HOW ON EARTH?? It took an exorbitant amount of time to get a result back AND it was completely inaccurate. Very grateful my primary was able to see me. NEVER RETURNING TO AFC I realize a Lyme test can be false negative if it is too early, but my primary took bloodwork 2 hours later the very same day. There should not be a discrepancy in the results

While trying to figure out my convoluted socialist Massachusetts medical insurance which we are…read moreforced to buy I got a sinus infection and needed to see someone. I tried calling the PCP the plan had assigned me and they couldn't see me for two days. Instead, I opted to go to THE DOCTOR IS IN! on Park Avenue-- he doesn't take insurance-- instead you pay $40 and get treated. THIS is the healthcare we should be pushing for in the US. His office was clean and welcoming-- a big screen tv, magazines, etc. I waited about three minutes and then was seen, treated, diagnosed and given a prescription and was on my way in under 15 minutes. BAM-- no insurance needed. Take out the middle man and bring healthcare back to the days when doctors ran their own little offices. This is a great place-- and even with my mandated insurance I will still opt to pay my own way and come here.

The Doctor Is In is a simple and convenient way to quickly get medical attention for minor…read moreailments. I was recently hired at a new job and they required that I get a physical. All PCPs that I called were "taking new patients" but not doing physicals for a few months. I had tried to go to CVS's Minute Clinic but they aren't allowed to give physicals in MA (and made me wait for 2 hours). I came here as my last resort, driving by at 4:45 after work to see that it opened at 5:30 After getting a quick dinner, I walked into the clinic at 5:30 to find that he had already started seeing patients. I was in an out by 6:00 with a letter for my employer and only down $60! In the time between when I walked in and when I left, the doctor probably saw about 4 or 5 patients and was still very friendly, kind, and helpful to me, taking his time in asking questions and listening to my answers.

When I finally got into an exam room, the experience was fine. I made an appointment at 8 AM for…read more10:40 AM the same day. I arrived at 10:20 and DID NOT get into an exam room until 11:55. The wait was ridiculous for someone with an appointment and I understand things happen but that really sucked. Was out of the appointment in about 30 minutes, but the wait of over 90 minutes to get in really soured me on the whole experience.

The sign on your wall says "payments self-pay, co-pay, & deductible are due at time of service" so…read morecan someone explain to me why I had to give my card number and am being told I'll know how much I have to pay in about a week? And my account will be charged regardless of amount automatically?? I've never heard of this in my entire life and I've sought care in multiple different states, at multiple different facilities throughout my lifetime. So I'm just supposed to deal with an X amount coming out of my account at any given time and I have no say in it?? We all know these visits are incredibly expensive, but welcome to the American healthcare system. What a literal joke.

Came in Tuesday nite around 7:45pm, as they were one of the few open until 8pm…read more My 5 year olds fever had spiked up to 103. Got in there and I whipped through the registration that make you fill out on the tablet. Took about 5 minutes. My daughter was called in less than a minute later. Gave her a strep test and flu test. The flu came back positive. Both nurses were so nice and my daughter loved them. After a couple freeze pops the nurse came out to talk about getting the medication. They were all so caring a nice. Plus they had to stay 1/2 hour after closing. Highly recommended. Mark

One star would be giving them too much credit. The front desk people (they don't deserve the title…read moreof receptionists) are extremely, I hate to say it but ghetto. They don't want to help you, they just want to brush you off. I hope a supervisor sees all of these reviews and fires them. I will never be coming here again. Make the drive and go somewhere else.

I would give them less than one star if I could. I used to swear by this place but I was in this…read moremorning and my how things have changed. I made an appt online yesterday. I let them know when I arrived via text. I sat in my car until I was told to come in. Then I sat in the patient room for close to 30 minutes only for a PA not a doctor to see me who after rushing thru my 1st concern in less than 3 minutes told me she "did not have time" to address my 2nd concern because many people are waiting and they have to get them all seen before the holiday. So why is everyone in the office area just sitting around chatting and why did the system let me book the appointment in the 1st place??? My only option now is go to another urgent care and pay another co-pay or wait until Monday and see my PCP and pay another co-pay and just deal with the pain thru the holiday weekend. Again I have sworn by this place for years. I will NEVER go back. Talk about making a person feel worthless! I have never been made to feel this low by a medical "professional" ever.

My primary care physician told me I should go to urgent care to have a chest xray done due to…read moresevere breathing issues. I made an appointment at Holden urgent care and was seen by Laura Mitrowski, PA-C. She repeated asking me questions I had just answered to an intake person. Had she not consulted with the person who already knew my story? I was exhausted, going over my problem and everytime I speak about the anxiety I've been experiencing over not being able to breath it exacerbates my anxiety which comes on every day at 4 pm and it was by then close to 2pm. I made an appointment for an xray to find out if I have lung cancer but she wasn't going to give me an xray. Holden urgent care advertises xrays as one of their services. She said she would send me in an ambulance to the hospital. I had just finished telling her I was losing it because I haven't slept due to insomnia and she became adamant that she wasn't going to allow me to have an xray. I went for help and instead I now have rage and more anxiety. Steer away from Holden Urgent Care and Mitrowski who has as much expertise as I do, being a retired EMT. My life, my insurance, my body but this $#&$(&^% thinks she knows better. I am so sick of people in helping positions who enjoy watching others suffer.

Went to check out a lump on my neck that was casing me severe pain. PA Jared was able to evaluate…read moreme and suggested I go to the Worcester location for a CT scan and blood work. Which I agreed. Jared was amazing, he called me as soon as the test restaurant came and was able to prescribe medicine and send it over to my pharmacy. Location is also great and the wait was exactly what was estimated (45 mins).

DO NOT GO TO THIS LOCATION…read more DIRTY. Long Wait times. Staff that doesn't really care about helping you. I visited today for severe pain. Instead of helping me they prescribed me sodium, after I already explained I tried things like that, and it wasn't helping me at all. They then told me to go to another doctor after taking my money. Please stay away from this place completely. Total scam and extreme wait times

My mother was rushed in by ambulance at 6pm with heart attack symptoms. They leave her sitting in…read morethe ER lobby. She can't walk on her own because of a previous stroke. At 6am I devide to ask how many before her, and they say 6 people before her and that the wait is around 22 hours. Which sounds insane, but we stay because heart attack potential. AT 26 HOURS of waiting in the ER lobby I decide to go ask (we must be close, right?). They then tell me at the counter they never give out wait times. I explained the whole situation, and they then begin to lie to me and she says "I have been here all night and I haven't seen you guys." Mind she, my mother has been registered and sitting in the waiting room for 26 hours. This place is a joke, and is very untrustworthy

Day 4 of my navy veteran father sitting in a bed in the ER waiting for an ICU bed. Progressively…read moregetting worse by the day, no attention to obvious problems besides his original reason for going there. You have to make noise to get any attention. Finally had other issues addressed on day 3, but still no transfer to the ICU where he is supposed to be. I was told by a nurse that you get to the ICU faster if you are there for a "gunshot or stabbing". Nevermind the Navy veteran who fractured 3 ribs and is declining in front of your eyes. Terrible system.

Vision will not honor the discount program they are listed for. Suck you in to order glasses but…read morethen informs they don't honor the discount program

I received a mystery bill of $426.17 for services performed at St. Vincent's hospital by a Reliant…read moredoctor. there was literally nothing explaining what this payment was for. It indicated that it was for a surgical procedure. But I never had surgery. If this procedure were performed at my local Reliant office, I would not have a $250.00 co-pay. AND THIS WAS NEVER EXPLAINED TO ME BEFORE THE VISIT. Otherwise, the visit would have been covered by my insurance. Or at least be much less than the $426 I was billed. I called to get more information and to ask for assistance as with winter being here, $426 could purchase nearly 100 gallons of heating oil. No such luck. I was forced into maxing out my card in order to pay $375 of the $426 I owed. Even though this means that I won't be able to adequately heat my home this season. They happily took what I have left in my account leaving $2.77 and offered nothing but to extend the payment period. If I don't have the money now, I won't have it later either. Now I need to call my oil supplier and have them stop automatic delivery as I have no way to pay for it. I think it ironic that a hospital named after a Christian saint is more interested in bill collection than those who must choose between a life necessity and keeping bill collectors at bay. I wonder if the hospital would allow me to sleep in their atrium.