Checking in was good. Doctor was decent. But the woman that took my vitals as hostile as she could…read morepossibly be, somehow bored and angry at the same time.

The staff are all coughing w no masks on. Sat in the room waiting for a provider for over 45 min…read more Why even room me? Aggravating.

Went in with a severe cut on my finger (couldn't stop the bleeding). All staff was attentive and…read morehelped me right away. Can't say enough great things about Laura and her team!!! Would 100% recommend AFC to anyone I know in need of an Urgent Care!

This review is from my husband who visited on July 5th. The PA did not perform a physical…read moreexamination and only spoke to me. Because of this I was frightened a couple of days later that something was really wrong and my doctor sent me to the emergency room for an urgent ultrasound. It turned out ok, but because a physical was not performed at AFC, I could have had a very bad outcome.

While trying to figure out my convoluted socialist Massachusetts medical insurance which we are…read moreforced to buy I got a sinus infection and needed to see someone. I tried calling the PCP the plan had assigned me and they couldn't see me for two days. Instead, I opted to go to THE DOCTOR IS IN! on Park Avenue-- he doesn't take insurance-- instead you pay $40 and get treated. THIS is the healthcare we should be pushing for in the US. His office was clean and welcoming-- a big screen tv, magazines, etc. I waited about three minutes and then was seen, treated, diagnosed and given a prescription and was on my way in under 15 minutes. BAM-- no insurance needed. Take out the middle man and bring healthcare back to the days when doctors ran their own little offices. This is a great place-- and even with my mandated insurance I will still opt to pay my own way and come here.

The Doctor Is In is a simple and convenient way to quickly get medical attention for minor…read moreailments. I was recently hired at a new job and they required that I get a physical. All PCPs that I called were "taking new patients" but not doing physicals for a few months. I had tried to go to CVS's Minute Clinic but they aren't allowed to give physicals in MA (and made me wait for 2 hours). I came here as my last resort, driving by at 4:45 after work to see that it opened at 5:30 After getting a quick dinner, I walked into the clinic at 5:30 to find that he had already started seeing patients. I was in an out by 6:00 with a letter for my employer and only down $60! In the time between when I walked in and when I left, the doctor probably saw about 4 or 5 patients and was still very friendly, kind, and helpful to me, taking his time in asking questions and listening to my answers.

When I finally got into an exam room, the experience was fine. I made an appointment at 8 AM for…read more10:40 AM the same day. I arrived at 10:20 and DID NOT get into an exam room until 11:55. The wait was ridiculous for someone with an appointment and I understand things happen but that really sucked. Was out of the appointment in about 30 minutes, but the wait of over 90 minutes to get in really soured me on the whole experience.

Fast and friendly as can be! Definitely coming back for all my future urgent care needs and would…read morerecommend this AFC to anyone in and around Worcester.

Receptionist was fine, but the person who took my vitals made me feel like I was wasting her time…read more She seemed hostile, rushed through my answers, and was visibly annoyed while swabbing my throat when I gagged. She barely looked at me. The doctor was okay, but overall the visit didn't feel very thorough. I was surprised the doctor didn't ask many probing questions, such as what medications I'm on, and didn't use a stethoscope or ask me to cough -- things I thought would be pretty standard when going in for a sore throat. I think I was actually in with him for like less than five minutes.

One star would be giving them too much credit. The front desk people (they don't deserve the title…read moreof receptionists) are extremely, I hate to say it but ghetto. They don't want to help you, they just want to brush you off. I hope a supervisor sees all of these reviews and fires them. I will never be coming here again. Make the drive and go somewhere else.

I would give them less than one star if I could. I used to swear by this place but I was in this…read moremorning and my how things have changed. I made an appt online yesterday. I let them know when I arrived via text. I sat in my car until I was told to come in. Then I sat in the patient room for close to 30 minutes only for a PA not a doctor to see me who after rushing thru my 1st concern in less than 3 minutes told me she "did not have time" to address my 2nd concern because many people are waiting and they have to get them all seen before the holiday. So why is everyone in the office area just sitting around chatting and why did the system let me book the appointment in the 1st place??? My only option now is go to another urgent care and pay another co-pay or wait until Monday and see my PCP and pay another co-pay and just deal with the pain thru the holiday weekend. Again I have sworn by this place for years. I will NEVER go back. Talk about making a person feel worthless! I have never been made to feel this low by a medical "professional" ever.

My primary care physician told me I should go to urgent care to have a chest xray done due to…read moresevere breathing issues. I made an appointment at Holden urgent care and was seen by Laura Mitrowski, PA-C. She repeated asking me questions I had just answered to an intake person. Had she not consulted with the person who already knew my story? I was exhausted, going over my problem and everytime I speak about the anxiety I've been experiencing over not being able to breath it exacerbates my anxiety which comes on every day at 4 pm and it was by then close to 2pm. I made an appointment for an xray to find out if I have lung cancer but she wasn't going to give me an xray. Holden urgent care advertises xrays as one of their services. She said she would send me in an ambulance to the hospital. I had just finished telling her I was losing it because I haven't slept due to insomnia and she became adamant that she wasn't going to allow me to have an xray. I went for help and instead I now have rage and more anxiety. Steer away from Holden Urgent Care and Mitrowski who has as much expertise as I do, being a retired EMT. My life, my insurance, my body but this $#&$(&^% thinks she knows better. I am so sick of people in helping positions who enjoy watching others suffer.

They were friendly, professional, helpful. Wait time was well advertised with frequent updates and…read morewent much much faster than expected. Took great care of my injury, cleaning the wound, ensuring I had an updated tetanus shot, and supergluing it. And the best part - they did not turn me away unlike the urgent care I first went to where the provider refused to serve me while my finger was spurting blood. Sent me away. Also plenty of parking here. Hopefully I won't have a need to go back but if I did need urgent care, I'd go here first.

Went to check out a lump on my neck that was casing me severe pain. PA Jared was able to evaluate…read moreme and suggested I go to the Worcester location for a CT scan and blood work. Which I agreed. Jared was amazing, he called me as soon as the test restaurant came and was able to prescribe medicine and send it over to my pharmacy. Location is also great and the wait was exactly what was estimated (45 mins).

I want to start by saying This hospital is extremely busy! While I was there the staff were all…read moregreat, very nice, professional, and provided Genuine quality care. I sincerely think they are understaffed and the amount of patients that need care is greater than the care they can give. I can honestly say while I was there everyone was actively working and providing care. The unfortunate thing is because of the structure of the building there were tons of patients just in stretchers in the hallway , tons in the waiting room, it was just beyond packed. Security was super helpful with visitors finding patients. Due to the overcrowding atmosphere it made it uncomfortable for patients. Especially about discussing medical concerns in the hallway. I would say if you can wait and want care it's the place to go, but if you need immediate assistance I would go elsewhere. The cafe had a great selection of food.

Good doctors, horrible infrastructure. Long hold times that reach employees that are not well…read moretrained and under staffed. Been trying to schedule a CAT scan all day. Just keep getting bounced around. The WEB site is also horrible. I can never find anything on it and it also sends you in circles.

Vision will not honor the discount program they are listed for. Suck you in to order glasses but…read morethen informs they don't honor the discount program

I received a mystery bill of $426.17 for services performed at St. Vincent's hospital by a Reliant…read moredoctor. there was literally nothing explaining what this payment was for. It indicated that it was for a surgical procedure. But I never had surgery. If this procedure were performed at my local Reliant office, I would not have a $250.00 co-pay. AND THIS WAS NEVER EXPLAINED TO ME BEFORE THE VISIT. Otherwise, the visit would have been covered by my insurance. Or at least be much less than the $426 I was billed. I called to get more information and to ask for assistance as with winter being here, $426 could purchase nearly 100 gallons of heating oil. No such luck. I was forced into maxing out my card in order to pay $375 of the $426 I owed. Even though this means that I won't be able to adequately heat my home this season. They happily took what I have left in my account leaving $2.77 and offered nothing but to extend the payment period. If I don't have the money now, I won't have it later either. Now I need to call my oil supplier and have them stop automatic delivery as I have no way to pay for it. I think it ironic that a hospital named after a Christian saint is more interested in bill collection than those who must choose between a life necessity and keeping bill collectors at bay. I wonder if the hospital would allow me to sleep in their atrium.